SUMMARY

• IBM Certified Deployment Professional - Maximo Asset Management V7
• More than 10 years of MAXIMO functional and technical skills in MAXIMO 6., Maximo 7.1, Maximo 7.5 and Maximo 7.6.
• Vast experience in software development life cycle and software testing methodologies.
• Experience with Maximo Integration Framework, Import/Export functionality to modify date via GUI
• Experienced in Scrum/Agile Technology
• Experienced in SQL, XML, TRM Rules Manager, Field Control.
• Experience as a MAXIMO 7 Functional and Technical analyst
• Working knowledge in various aspects of MAXIMO Systems including develop and generation of communication templates, workflow processes and work views
• Knowledge in MAXIMO modules encompass MAXIMO Asset Management, MAXIMO IT Service Management, MAXIMO Work Management, Supply Chain Management/Procurement Management, MAXIMO Materials Management/Inventory Management, and Workflow Processes/Administration
• Expert in Testing Life Cycle (TLC) - phases include:Risk Analysis, Planning Process, Test Design, Performing Test, Defect Tracking and Management and Test Reporting.
• Experience in Maximo 6.2.1 System Administration - creating user groups, user accounts, monitoring LDAP synchronizations, server activities
• Experienced in Maximo 7.2.1, ISM, (ITIL) business process, and working knowledge of ITSM operations, CMDB and the Change control process
• Experienced in the use of Maximo Migration Manager to promote code changes to the production instance of ISM 7.2.1, 7.5 SCCD.
• Experienced with Customization using Automation Scripts, java and TRM rules manager.
• Experienced in developing Workflow processes, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities Consistently meets goals/objectives under tight deadlines and shifting priorities; customer-focused service attitude; addresses issues and creatively develops solutions in a timely and effective manner.
• Aligns projects, training and daily operations with business requirements; assists in enforcing project schedules and deadlines; champions in efficiency and process improvements; ability to lead small to mid-size and large project initiatives.
• Invaluable functional skills and knowledge in Maximo Asset Management EAM, Maximo Work Management, Supply Chain Management/Procurement Management, Maximo Materials Management/Inventory, Maximo Contract Management, Maximo IT Service Management
• Experienced in supporting software applications.
• Effective interpersonal skills
• Demonstrated verbal and written communication skills
• Ability to function independently and as a team member
• Comprehensive analysis and problem-solving skills
• Ability to learn new approved technologies and apply them
• Comprehensive customer service skills
• Ability to handle multiple assignments and conflicting priorities

PROFESSIONAL EXPERIENCE

Confidential

MAXIMO Production Support Analyst and Test Lead

Responsibilities:

• Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.
• Develop and review functional and technical software requirement specifications and test script documentation.
• Participated in Data Validation and Data upload using Oracle SQL Loader from several Excel Spreadsheets
• Created tables, procedures and functions and made heavy use of cursors in data processing
• Generated several ad-hoc reports by extracting data using SQL queries utilizing simple as well as complex correlated sub queries
• Participated in gathering report requirements and assisted in report designs using BIRT
• Created simple custom reports as well as modified existing BIRT reports
• Developed several KPIs to capture and display key business matrixes
• Developing and Testing detailed Functional designs for business solution components.
• Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
• Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
• Analyze all business processes and ensure compliance to all controlled processes according to business requirement.
• Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
• Provide 24×7 operational support to all production practices on holidays and weekends.
• Develop and maintain professional relationships with all online business teams and provide support.
• Monitor all alerts and escalate all issues for all procedures and systems.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Ensure compliance to all customer requirements.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Prepare test applications and review all Maximo application Issues.
• Identify the scope of the testing required for a release based on the requirements of the document.
• Perform User Acceptance Testing for any changes to the IBM Platform
• Perform and resolve any security related issues.
• Initiate the test planning activities for test case design and encourage the team to hold review meetings and ensure that the review comments are incorporated.
• Hold meetings within the test team to make sure everyone is aware of what the other fellow team members are doing.
• Present the timely status to the stakeholders & management and instill confidence about the work being done.

Confidential

MAXIMO Analyst

Responsibilities:

• Assist with implementation planning, testing, production migration, and post-production support.
• Creating, moving, modifying and duplicating assets and running reports, creating locations, condition monitoring and failure class
• Perform Maximo system configuration for the following modules to accommodate 7.6 functionality: Labor Groups, Security Groups, Sites, Location, Equipment, Companies, Inventory, Routes, Chart of Account, GL Structure Modifications, Document Attachment Linkage, Chronological Task Setup, Calendar Setup, Work Order Search filters\Options
• Setup and configure Workflow Process as required: Developing 3 workflow according to user requirements
• Screen Modifications to ensure existing user functionality in 7.5 system and that screen requirements are maintained in the upgraded version. Verify all modules screens and database values to ensure the data is display properly
• Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
• Loaded Data on a Daily and Monthly basis, Monitoring data loads, Analyzing and fixing any failed data loads.
• Worked with IT Support to design and customize system requirements to user specifications.
• Involved in project implementation (from project preparation, realization, and final deployment). Worked with several users and interacted with them to gather requirements and transformed them into data models.
• Utilize Maximo Integration Framework to load data into Maximo objects and integrate Maximo to external systems
• Worked with database tables to perform data conversion of work order data into client’s upgrade format
• Worked with TOAD sql tool to insert, update, and delete records from tables in the database
• Used SQL scripts to load data into Maximo objects (tables) such as asset, item, classifications in Maximo
• Used the Import /Export functionality to load data into base Maximo objects as required by client.
• Monitoring and managing MIF integration xml error files to identify resolutions for failed transactions in the integration between Maximo and external systems such as Sales Force, Mule soft and SAP
• Workflow Requirement Gathering for PR/PO process
• Manage and apply configuration changes following a code change control management system to ensure only approved changes are migrated.
• Modified Maximo User Interfaces by moving fields and sections, adding new fields, duplicating applications, defining signature options, and the select action menu using the Application Designer.
• Provided technical support for the Maximo application system during development and testing by troubleshooting, researching, isolating and resolving system defects.
• Verify and validate existing user functionality, modifying reports, configure screens and database to display correct data values as needed
• Perform system and integration testing to ensure all modules function and work properly. Assist with user acceptance testing correcting all issues as they noted.
• Ensure system logic provides correct results and functionality
• Conduct all production migration tasks as required
• Attend weekly projects, technical meeting and provide progress report as specified
• Detail system design documents to represent the technical architecture of the user requirements, such as user test cases, unit and system test etc...
• Used SQL scripts to load data into Maximo objects (tables) such as asset, item, classifications in Maximo 6.2.1.
• Configured MEA endpoints to accelerate transaction performance ratio and work with JAVA in changing JAVA

Confidential

Maximo Analyst / Administrator

Responsibilities:

• Assisted in resolving production issues and documenting all resolved issues.
• Assisted in defining and reviewing Business/functional requirements and use cases for company’s Maximo applications.
• Conducted and documented gap analysis against core Maximo functionality.
• Created functional requirements as an input to Maximo application design and review requirements with key business stakeholders.
• Facilitate the design and test of Maximo application configuration and customizations to meet the business process design and application requirements
• Attend weekly projects, technical meeting and provide progress report as specified
• Modifying user screen using application designer.
• Restricting user’s access and providing access using security and TRM rules manager.
• Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities, creating actions and action groups, modifying roles
• Creating new fields, sections and columns and cloning applications in Maximo 6.2 using the application designer.
• Creating domains, value lists, creating attributes for objects in database configuration
• Developed test cases for testing web applications and client/server applications.
• Developed test status matrix charts using Excel spreadsheets and macros to provide clients with metrics. Tracked, logged and maintained defects utilizing the Bugzilla defect-tracking tools.
• Performed manual and automation functional tests for web and client/server applications. Managed test cases and testing documentations using Remedy, HPQC (quality center) and ALM.
• Verified product documentation for accuracy, usability and clarity prior to product delivery.
• Generated test plan strategy documents to detail testing efforts for the entire test life cycle for assigned products.
• Created project plans to document resource needs according to time constraints for each test cycle.
• Performed quality assurance testing on Client Server Applications
• Analyzed and reviewed functional, technical and user interface specifications during the design phase of all assigned projects.
• Identified, evaluated and sized product test requirements.
• Generated and executed test plans and test cases to verify the technical integrity and usability of a software product based on project specifications.
• Experienced using HPQC and HP ALM.
• Experienced testing of applications using XML.
• Tracked, logged and maintained defects utilizing the defect-tracking tool.
• Verified product documentation for accuracy, usability and clarity prior to product delivery.
• Coordinated with other teams to maximize resources during the QA process
• Development and Enhancement of workflows (Workflow designer), applications (Application designer), and JAVA classes (MBOs and field validation classes) in Maximo.
• Development and configuration of the interfaces of MAXIMO with external systems using MEA.
• Administration and configuration of organizations, classification, communication templates, sets, and calendars using specific modules in MAXIMO.
• Worked on MAXIMO migration.
• Create/Modify database objects and attributes using database configuration application.
• Recording and communicating configuration Changes
• Analyze customer business requirements and application objectives
• Develop configuration design, functional and technical specifications to meet customer needs
• Worked closely with several different Application teams to customize monitoring as well as documentation for level 1 & 2 support teams
• Manage multiple technical environments and support the development and testing processes.
• Detail system design documents to represent the technical architecture of the user requirements, such as user test cases, unit and system test
• UI modifications based on the application design specification
• Screen Modifications to ensure existing user functionality in 7.1 system and that screen requirements are maintained in the upgraded version.
• Verify all modules screens and database values to ensure the data is display properly.

Confidential

MAXIMO Analyst

Responsibilities:

• Implement complex security installations which allow flexibility and reduce the number of security groups that must be defined and maintained.
• Creating work orders purchase orders, preventive maintenance and service requests for clients.
• Financial System Configuration, as it relates to Maximo Security configuration.
• Evaluate and recommend options and determine impacts of change.
• Support development efforts, such detail design specification and unit test plans.
• Implementation of Fleet, Work Management, or Supply Chain systems
• Developing Fleet, Work Management, or Supply Chain business processes
• Provide functional and technical services over the entire project lifecycle
• Work with the project team to define and develop new solution architectures
• Liaise or perform development activities to implement business requirements
• Setup and configure Workflow Process as required: Developing and modifying work order, purchase order, invoice and purchase request workflow according to user requirements
• Screen Modifications to ensure existing user functionality in 6.2.2 system and that screen requirements are maintained in the upgraded version. Verify all modules screens and database values to ensure the data is display properly
• Verify and validate existing user functionality, modifying reports, configure screens and database to display correct data values as needed
• Convert, validate and verify the new chart of account structure from the old city 6 segment structure to the new structure
• Perform system and integration testing to ensure all modules function and work properly. Assist with user acceptance testing correcting all issues as they noted.
• Updated General Ledger Chart of Account structure with new Aviation chart of account values
• System support documents, source code, configuration settings, special instructions, log files update, maintenance support procedures, database dictionary updates, queries, and stored procedures.
• Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates, and general Maximo Systems Application tasks, roles and responsibilities, creating actions and action groups, modifying roles
• Creating new fields, sections and columns and cloning applications in Maximo 7.6 using the application designer.
• Creating domains, value lists, creating attributes for objects in database configuration
• Assisted in resolving production issues and documenting all resolved issues.
• Working with team to suggest business process improvements and implementing them.
• Configuration of database using Database configuration module, and its deployment.
• Development and configuration of MAXIMO applications using application designer and their deployment.
• Prepared the design document and requirement gathering & mapping the system by working with various project teams i.e. functional, technical and legacy system administrator and users.
• Assisting Web Logic Administration.
• Working on Maximo Integration using MIF
• Helping the team with diagnosis and fixing of issues faced in configuration, deployment, and day to day production issues.
• Creating new database tables, modifying existing tables and their configuration using Maximo database configuration module.
• Customizing the business logic in application user interface using Java scripting tools.
• Development of workflows using workflow designer, communication templates, roles, and actions and administer them using workflow administration.
• Applying performance enhancement engineering in MAXIMO clustered environment (Clustered server environment) for gaining optimum run time performance.
• Configuration and Administration of Cron tasks and escalations using specific modules in MAXIMO.
• Working with team to fix the data integrity issues if any.
• Responsible for maintaining and supporting BIRT reports
• Gathers and analyze requirements for BIRT reports.
• Working with team to create unit and system test scripts and their execution.
• Proactively involving promoting the change request to all the stages Like Development to Quality to Production.
• Working with SAP team to re process the failure invoices to be posted from Maximo to SAP.
• Delivering post production support to support/enhance the Maximo application.
• Role involved the support and resolution of reporting and data integrity issues.
• Activities included release migration, performance testing and tuning, data repair, and requirements gathering for the Maximo Work Management and Supply chain solutions.