Quality Assurance Analyst Resume New York, NY - Hire IT People

SUMMARY

A results - oriented electronic engineering and project management professional, with exceptional expertise in database administration and business analysis

AREAS OF EXPERTISE

MySQL, MS Outlook, Visio, Project, PowerPoint, Word, and Advanced Excel utilities
Database Designs, Implementation, Administration and Analytics
Testing Automation with Selenium WebDriver, executing Java commands TestNg Report
Knowledgeable in SDLC Testing Methodologies with Agile-Scrum exposure
Defect management and reporting with HP/ALM Quality Center
Experienced in document industry clients relationship management and customer support services

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst

Confidential, New York, NY

Responsibilities:

Hands-on technology professional accustomed to working in complex, project-based environments.
Multifaceted experience in QA software testing, software development and user-acceptance testing.
Assist the QA Manager, ensuring QA and QC standards, test strategies and coverages.
Serve as a functional member of software development team in agile environment.

Test Administrator

Confidential, New York, NY

Responsibilities:

Managed Pearson VUE Systems online testing center setups, candidates’ test registration, admissions, and delivery functions.
Handled CLEP Internet-based exams proctoring.
Provided front-desk customer service and document management at the academics department.

Resident Representative

Confidential

Responsibilities:

Reporting to the operations manager while serving as liaison between clients and the organization.
Handled datacenter operations and requirement analysis, database management, systems analysis and reporting, with extensive use of SQL, MS Access, and Excel advanced settings.
Coordinated efficient management of all information technology infrastructures, network facilities, and database management at various project sites.
Supervised a combined project team of 12 network / data administration support staff and vendors on the SaaS project activities to ensure efficient service delivery and quality control on the project.
Provided executive support services with full participation in IT service management and monitoring adherence to service level agreements at two other project sites while representing Confidential .

Field Service Engineer

Confidential

Responsibilities:

Handle configuration of office equipment in preparation for usage in a computer network environment.
Carried out installation, scheduled preventive and predictive maintenance and repair of office equipment such as copiers, fax machines, duplicating machines, printers and other IT devices.
Implemented usage training for end users, as well as maintenance training for company’s new interns in the workshop.
Maintained high customer satisfaction measured by customer surveys and was recognized by top management for a very low complaint ratio relative to 44 other service engineers.
Frequently intervened and successfully resolved escalated claims on clients’ service requirements