SUMMARY

• Knowledgeable 3D Modeler and Illustrator; adept at and capable of modeling, texturing, rigging, and rendering within Blender.
• Novice to Intermediate skill within Unreal Engine and capable of workflows integrating both Unreal Engine and Blender.
• Enthusiastic QA Tester/Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
• Clear understanding of Project management methodologies and highly motivated to learn.
• Articulate SQL Developer with 2 - 3 non-consecutive years finding effective solutions to technical and developmental issues through troubleshooting and problem analysis.
• Promotes dynamic skills in SQL Server Management Studio and T-SQL alongside Git version control.

TECHNICAL SKILLS

Programming Languages & Architecture: C#, HTML, CSS, SQL, Java, Python.

Version Control applications: Git, GitKraken, Git Bash, Tortoise SVN.

Remote Desktop: Remote Desktop Assistance (Windows), TeamViewer.

Queue Maintenance: Avaya One-X, ServiceNow.

3D Environments: Blender, Maya, Mudbox, Unreal Engine.

Adobe Products: Animate, Photoshop, Illustrator, InDesign, Media Encode, Substance Sampler.

Development Environments: Visual Studio, intelliJ, Eclipse, Notepad++, SQL Server Management Studio, PyCharm.

Windows Technologies: Microsoft Word, Excel, PowerPoint.

Project Management & Methodologies: Agile, Waterfall, JIRA, Rally, SCRUM.

Additional Skills: Critical Thinking, Excellent Time Management, & Technical Support.

PROFESSIONAL EXPERIENCE

Tech Support Agent

Confidential - Macon, Missouri

Responsibilities:

• Gathered information to establish refund request timeline
• Maintained professional call quality and customer interaction
• Updated and established incidents through ServiceNow
• Established documentation for client-side processes to assist with Onboarding and day-to-day workflow

Tech Support Agent Lvl.2

Confidential - Macon, Missouri

Responsibilities:

• Established documentation for client-side processes
• Enhanced critical thinking and troubleshooting skills through the interaction of Confidential personnel
• Established documentation and test steps for the integration of Google Voice and Avaya One-X Telecommunication software
• Used remote assistance Windows software and TeamViewer to resolve issues across Tablets, PCs, Phones, and Virtual Machines
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks

QA Manual Tester

Confidential - Macon, Missouri

Responsibilities:

• Established and maintained Testing suites
• Established and executed QA documentation for Regression and Functional Testing using Microsoft Excel and Rocket U2: UniData
• Utilized Rally (Formerly: CA Agile Central) to maintain Agile Testing processes
• Held weekly SCRUM stand-ups and implemented Agile/Waterfall methodology to ensure test scripts/suites upheld client standards.

QA Manual Tester

Confidential - Macon, Missouri

Responsibilities:

• Established and maintained documentation for QA Testing processes using Black-Box testing techniques.
• Maintained JIRA Kanban boards to upkeep Regression tested JIRA tasks.
• Tested client owned application against native AS400 navigation.
• Established JQL scripts to obtain metrics for Agile sprint planning
• Held weekly SCRUM stand-ups and implemented Agile methodology to ensure test scripts upheld client standards.

Software Developer

Confidential - Macon, Missouri

Responsibilities:

• Converted RPG-5 code into Java
• Developed and maintained Full-stack workflow between Vaadin, IntelliJ, and SQL Server Management Studio
• Developed front-end web interface using Vaadin
• Demonstrated Test Driven Development by creating Unit-Tests
• Created reports through IntelliJ using Java
• Implemented Maven ensuring application build quality
• Tested websites and performed troubleshooting prior to deployment
• Held weekly SCRUM stand-ups and implemented Agile methodology to uphold client coding standards

QA Manual Tester

Confidential - Macon, Missouri

Responsibilities:

• Gathered and produced test data for testing functionality.
• Established test scripts to document AS/400 navigation of application instance
• Maintained test scripts using Microsoft Excel
• Held weekly SCRUM stand-ups and implemented Agile methodology to ensure test scripts upheld client standards.

C# Developer

Confidential - Macon, Missouri

Responsibilities:

• Developed and maintained business side application using Visual Studio and C#
• Established GitHub repository to maintain version control using Tortoise SVN
• Held weekly SCRUM stand-ups and implemented Agile methodology to uphold client coding standards

HTML & CSS Developer

Confidential - Macon, Missouri

Responsibilities:

• Developed External Style sheets to construct web pages using CSS
• Developed and maintained school website architecture using HTML
• Established Media Screens through CSS for Mobile, Tablet, and Desktop formats
• Resized and cropped images using Photoshop per client specifications for integration into websites
• Held weekly SCRUM stand-ups and implemented Agile/Waterfall methodology to uphold client coding standards