SUMMARY:

• Over 8 years of software testing experience in Manual and IVR automation of Web/Client based and product based applications.
• Expertise in understanding documents like Business requirement analysis, System specification analysis and Test plan formulation and testing methodology.
• Well versed in Agile Scrum Methodology using Scrum Model - which includes sprint planning, Retrospection, Demo and Daily stand-ups and also in water fall methodology
• Performed as a test lead for multiple projects
• Expertise in handling Test Artifacts like preparing and updating on daily basis
• Have extensive experience in multiple tools like Rally, ALM, Qtest, JIRA.
• Have experience in Chabot testing through IVR and manual.
• Used Cyara IVR automation tool for creating Test Cases and Test blocks and executed them.
• Used GENESYS Gaap tool for going through the call logs, CTI fields and KVPs after the call was made
• Performed IVR testing for multiple LOBs
• Well experienced in API testing. Used Postman tool for API testing.
• Expertise in developing high quality Test Cases for complicated requirements documentation.
• In depth understanding of QA Methodology and Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experience in Sanity, GUI, Functional, System and Regression Testing.
• Well versed in Bug Life Cycle and proficient in generating and managing Defect Tracking reports.
• Having good exposure to mainframe testing in order to validate the test data from FDR (First Data Resource).
• Well Experiencde in Banking and Telecom IVR testing including Inbound and Call Transfer modules and received good VOC from client for well UAT support and smooth execution
• Performed different types of testing like Functional, Ad-hoc, Regression, Smoke, Compatibility, System Testing, User acceptance testing, Negative, Cross Browser and Multi browsers.
• Have experience in SQL
• Worked as Point of Contact (POC) for multiple releases to support ST and UAT teams successfully
• Ability to be creative and take self-initiatives in Learning Process.
• Ability to interact with developers and product analysts regarding testing status and maintain detailed QA documentation
• Good team player with excellent communication skills and ability to work well in a team or individually.

TECHNICAL SKILLS:

Software Testing: Manual Testing, Test Data Management, Call Transfer / IVR Testing

Operating Systems: Windows 2000 Prof, XP and windows 2003 Server

Databases: Knowledge in Microsoft SQL Server

Testing Concepts: STLC, Testing Levels, Testing Types.

Tools: & Utilities: Ms-Office, TFS, FDR, JIRA, Cyara, Qtest, Postman, Genesis, Rally and Quality center

PROFESSIONAL EXPERIENCE:

Confidential, Irving Tx

Sr. Quality Analyst Tester

Environment: Java

Responsibilities:

• Performed IVR testing for Member services and Provider Services on daily basis.
• Used WWE workspace for receiving inbound call and making outbound calls.
• Used GAX for skilling the agent based on the routing and classification documents for different LOBs.
• Used EEMAAN tool for allocating the vendor to whom the call should route.
• Used HOOP tool for setting up After hours, Holiday, Emergency Closed and Weather Closed.
• Used CYARA IVR automation tool for executing test cases
• Authored test scripts in Cyara based on the requirements
• Created Blocks for reusing them in multiple test scripts
• Created Campaigns for executing the test cases which require multiple test data and for executing multiple test cases which require same setup at the same time.
• After completing the execution used Splunk to validate if the KVPs retrieved correctly.
• Using Agile methodology and attending daily stand ups
• Used Rally Tool for tracking the user stories, managing test cases and raising defects.
• Participated in Team meetings for daily QA Testing Reviews.
• Involved in Test case review meetings with Peers.
• Participated in weekly Status meetings, Coordinated with the developers to resolve the defects and close them based on the UAT and Production release schedule

Confidential, Irving Tx

Sr. QA Tester

Environment: Java

Responsibilities:

• Testing application through IVR systems to assist AMEX credit card customers
• Using Agile methodology and attending daily stand ups
• Involved in Story grooming, planning and retrospective meetings.
• Interacted with Business to analyze and clarify the requirements better.
• Used Rally Tool for tracking the user stories, managing test cases and raising defects.
• Used multiple tools to set up the test data like Arena, Matt, Myca and Lisa.
• Used GAAP for checking the Call details, Call logs and CTI fields
• Performed API testing and used Post Man for API testing.
• Used Cyara for creating IVR automation scripts and executed them.
• Participated in Team meetings for daily QA Testing Reviews.
• Involved in Test case review meetings with Peers.
• Documented test data setup after completing the execution of a Story.
• Participated in weekly Status meetings, Coordinated with the developers to resolve the defects and close them based on the UAT and Production release schedule

Confidential

Test Lead

Environment: MS.Net

Responsibilities:

• Tested the applications under the Scrum (Agile) Methodology by following two weeks sprint system and Attending daily Scrum calls
• Conducted Daily stand ups, Creating and maintaining test schedules for all assigned projects with the team and ensured delivery with prompt issue escalation
• Involved in Story grooming, planning and retrospective meetings.
• Interacted with Business to analyze and clarify the requirements better.
• Used QTest Tool for designing and executing test cases.
• JIRA is used to raise and track bugs also to track user stories
• Based on the requirements used VDRT toll to pull mobile numbers and condition them for testing based on the requirement.
• Performed Manual testing in Chatbot to validate multiple functionalities like paying Bill, Changing Plan and all the other things which Customer can do in verizon web page.
• Supported UAT team for smooth execution of Test scripts after completing the ST
• Performed IVR testing to validate the Chatbot functionality.
• Used CYARA Tool for executing regression IVR test scripts.
• Did API testing and used Postman Tool for API testing.
• Coordinating with delivery team (developers and testers) for resolution of defects.
• Performed mobile testing using Perfecto platform
• Participated in Team meetings for daily QA Testing Reviews.
• Participated in weekly Status meetings, Coordinated with the developers to resolve the defects and close them based on the UAT and Production release schedule
• Performed regression testing on regular bases.

Confidential

Test Lead

Environment: MS.Net

Responsibilities:

• Tested the applications under the Scrum (Agile) Methodology by following two weeks sprint system and Attending daily Scrum calls
• Conducted Daily stand ups, Creating and maintaining test schedules for all assigned projects with the team and ensured delivery with prompt issue escalation
• Involved in Story grooming, planning and retrospective meetings.
• Interacted with Business to analyze and clarify the requirements better.
• Used QTest Tool for designing and executing test cases.
• JIRA is used to raise and track bugs also to track user stories
• Based on the requirements used VDRT toll to pull mobile numbers and condition them for testing based on the requirement.
• Supported UAT team for smooth execution of Test scripts after completing the ST
• Performed IVR testing to validate the Chatbot functionality.
• Used CYARA Tool for executing regression IVR test scripts.
• Did API testing and used Postman Tool for API testing.
• Coordinating with delivery team (developers and testers) for resolution of defects.
• Performed mobile testing using Perfecto platform
• Participated in Team meetings for daily QA Testing Reviews.
• Participated in weekly Status meetings, Coordinated with the developers to resolve the defects and close them based on the UAT and Production release schedule
• Performed regression testing on regular bases.

Confidential

Software Tester

Environment: MS.Net

Responsibilities:

• Worked on agile methodology using scrum model 2 weeks of sprint and attending daily stand-ups.
• Involved in story grooming, planning and retrospective meetings.
• Involved technical design meetings with developers and architecture team meeting.
• Attended team meeting to review automation code and test case coverage.
• Identify the root cause for the defects created by the downstream consumers.
• Created test plans and test cases in ALM based on functional requirements, wires frames and use cases as per the agile scrum methodology.
• Responsible for presenting the work completed to product owners in Sprint Review meetings.
• Deliver high quality work on time with multiple competing priorities.
• Participated in technical discussions as required to assure successful integrations and customer satisfaction.
• Interacted with Business Analysts, Developers and QA team members in different defect raising situations.
• Presentation of the QA Status report and the Defect Status reports in the weekly QMO meeting.
• Performed smoke testing before QA Team accepts the build for testing.
• Involved in Regression testing after the ticket is reassigned to the QA. If the mapping passed the regression test the ticket was closed.
• Involved in System Integration testing and validated the mappings when executed in a batch.
• Used SQL queries to access data from different database tables.
• Used point of sale for paying Fee

Confidential

Environment: Java, J2EE, JSP, Servlets, Oracle, FDR, Middleware

Software Testing Engineer

Responsibilities:

• Involving in BR Phases for better understanding of requirements.
• Interacting with Business Analyst’s for clarification on requirements.
• Performing Requirement Analysis across the component and identifying the existing impacted Test cases for Regression Testing.
• Preparing and conditioning test data with the Mainframe system FDR (First Data Resource).
• Preparing Test Cases, uploading them into ALM and executing them from the same.
• Coordination with Onsite and Offshore Execution teams and tracking the progress of testing and release.
• Involved in gathering business requirements and analyze the specifications and developed test cases and Testconditions.
• Extensively involved in bug analysis and defect reporting through QC.
• Supporting ST and UAT team’s for smooth execution of Test scripts.
• Testing IVR and Call Transfer functionality by logging with Avaya SoftPhone’s.
• Coordinating with delivery team (developers and testers) for resolution of defects.
• Analyzing and preparing RCA (Root Cause Analysis) reports.
• Good exposure to ODS in preparing Data Dictionary for Middleware Team.
• Extensively worked on Authorization and Authentication for Admin modules.
• Building up Production Accounts based on the client request.
• Involved in preparing Dashboards for weekly client calls.
• Involved in preparing Test Plan Design with the help of Team Lead.

Confidential

Software Tester

Environment: Ms.Net

Responsibilities:

• Created and Executed Test Cases depending on the Requirement Specification documents provided by Client.
• Attending daily Agile Scrum meetings
• Performed GUI, Regression, Integration, System, Adhoc, Negative, Functional, Smoke, Multi browser and Cross Browser tests.
• Performed database testing using Microsoft SQL Server with provided stored procedures
• Preparing and updating Requirement Traceability Matrix document
• Preparing release notes document for every release
• Raised defects in TFS and tracked the defects. Created tasks in the TFS and burning hours
• Communicating with Developers regarding queries related to project
• Attended weekly client calls.
• Preparing Minutes of meeting document after client call
• Prepared and executed test cases using the requirement specification documents provided by Client
• Attended daily Scrum meetings
• Conducted Functional, Smoke, Regression, Negative, Adhoc, System and GUI tests.
• Performed Database testing using Microsoft SQL Server with stored procedures provided by client.
• Raised defects in TFS and tracked the defects. Created tasks in the TFS and burning hours
• Prepared Requirement Traceability Matrix document and release notes
• Attended weekly client calls
• Sending emails to Client regarding queries related to project
• Prepared Minutes of meeting document after client call

Confidential, Dallas, TX

Quality Analyst

Environment: Java, J2EE

Responsibilities:

• Prepared and executed test cases using the requirement specification documents provided by Client
• Conducted Functional, Smoke, Regression, Negative, Adhoc, System, GUI, Integration, Cross Browser tests.
• Performed Database testing using SQL Tool and compared the test results with the frontend results.
• Raised and tracked defects in Excel.
• Prepared Requirement Traceability Matrix document
• Communicating with developers.
• Created and Executed the Test Cases according to the new functionality of the application using Mecury Quality Center.
• Conducted GUI, Regression, Integration, System, Adhoc, Negative, Functional and Smoke tests.
• Performed Database test using PLSQL Developer and worked on UNIX environment.
• Prepared Use cases, Test Scenarios and Test cases.
• Reported Bugs using JIRA bug tracking tool.
• Used Rational Portfolio Manager for uploading Project documents.