SUMMARY:

• Over 11 years of experience in software testing with specialization in telecom domain.
• PMP® and ISTQB® certified.
• Worked with fortune 500 companies like Sprint - Nextel, AT&T, IBM, Vodafone and H&R Block
• Well versed inAgile (Scrum) and waterfall Methodologies.
• Proven expertise in test and project management, defect management and test coordination.
• Experience working with Banking, Insurance, Retail and Telecomm clients.
• Good knowledge ofAmdocs Ensemble/Enablerand Billing Systems.
• Working experience withSiebel and Oracle Financial applications.
• Proficient in Manual and Automated Testing Using HP products
• Excellent knowledge and implementation skills in complete Software Development Life Cycle (SDLC).
• Proficient in analyzing the Business Requirements, developing System Requirement Specification (SRS), Functional Requirement Specification (FRS) and Design Documents to formulate the Test Plans, Test Strategies and test cases.

TECHNICAL SKILLS:

Testing Tools: HP ALM, HP UFT (formally known as Quality center, QTP)

Bug Reporting: JIRA, HP ALM,Change Synergy

Operating Systems: Windows (all versions)

Application Software: Oracle 11g

Web Development: HTML, VBScript, Java, SOAP

Tools: TOAD, AMC tool, Selenium, SOAP UI, Parasoft

Amdocs Modules: AAM, AMSS, OMS, CRM, Amdocs charging, Invoicing

PROFESSIONAL EXPERIENCE:

Confidential (Cincinnati, OH)

QA Test lead/Project Coordinator

Responsibilities:

• Managed a team of 12 testers to lead various testing activities and provided accurate estimates on testing efforts based on the Change Requirements incorporated in the release notes.
• Developed consistent methodologies across work streams using shared resources to enable smooth communication between the testers and the developers.
• Worked with business users to translate business requirements into shared Epics and User Stories needed for the testing team to develop their test cases.
• Generated various test plan, test execution and defect reports from ALM based on the need to provide daily status of the project to the client.
• Interviewed new team members based on the requirements and conducted sessions to be able to quickly on-board the resources.
• Participated in daily and weekly meetings and leveraged ALM and JIRA to maintain the dashboards and provide real-time metrics to the clients and the stakeholders.

Environment: TIBCO frontend and backend, Oracle 11i, Java frontend applications

Confidential (Denver, CO)

Test lead/Test Coordinator

Responsibilities:

• Leading team of 8 resources to test and certify complex application changes to fulfill business requirements and stakeholder needs.
• Leading defect triaging efforts for multiple applications to assign the defect priorities and severities based on the business needs.
• Liaison between on-shore and off-shore team members and the management for seamless integration of testing and development effort
• Designing and creating multiple reports in HP ALM, Oracle database for stakeholder and compliance needs at various stages of a project
• Working with business, third party vendors, and other stakeholders for finalizing the requirements and later in signing off QA-teams test cases and finally signing off the product for UAT release
• Delegating tasks to team members, collecting status, designing and generating variety of reports and sending daily status to management.
• Hosting and driving defect calls with QA, development, business teams for possible solutions and mitigation plans.

Environment: TIBCO frontend and backend, Oracle 11i, Java frontend applications

Confidential (Richardson, TX)

Test lead/Coordinator

Responsibilities:

• new team members to understand the job in hand
• Advising and coordinate the team to work for efficient output
• Writing test plans and presenting it to relevant Stakeholders
• Mapping existing data models for new Teradata migration
• Validating data models Teradata for accuracy, after migration
• Executing the test cases (manual and automation)
• Delegating tasks to team members
• Attend meeting with different take holders
• Generating test execution report
• Discussing and implementing mitigation plans
• Identifying the requirements for new functionality in GSC tool
• Designing test plan and presenting it to stakeholders
• Designing test cases, executing test cases, logging defects, updating defects
• Generating defect reports, attending status meeting, working on mitigation plans
• new team members and mentoring them to be resourceful
• Conducting brainstorm session to improve efficiency of the team and implementing the ideas

Environment: Java, J2EE, HP-UX, Oracle 9/Informix, SSA OpenWorldX

Confidential

Test lead

Responsibilities:

• Gathering and developing business requirements based on meeting with business and SA’s
• Developing test plan, getting signoff with stakeholders
• Estimating test effort, involving in budget meetings to get business signoff
• Building, and mentoring QA team
• Building test suite, executing test cases, logging defects along with the QA team
• Participating in defect calls, status calls, working on triaging defects
• Supporting Development team post deployment of code
• Supporting in closing of the project

Environment: Java, J2EE, HP-UX, Oracle 9/Informix, SSA OpenWorldX

Confidential

QA lead

Responsibilities:

• Writing test cases and reviewing test cases for various frontend and backend applications for consistent and user friendly customer experience
• Executing test cases and analyzing test results for error free code
• Following Defect life cycle to minimize defects and meet SLA’s with client
• Involved in smoke testing, unit testing, system testing, integration testing, regression testing
• Tracking and reporting through bug tracking tool using Merant Tracker.
• Involved in Testing Problem Reports (PRs) and Change Request (CRs)

Environment: Java, J2EE, HP-UX, Oracle 9/Informix, SSA OpenWorldX

Confidential

QA lead

Responsibilities:

• Creating test plan, getting signoff from project stakeholders
• Estimating effort, procuring budget from business
• Building, and mentoring QA team
• Allocating work to the team, coordinating effort among the team, reporting the status
• Performing risk analysis
• Performing extensive backend testing and integration testing

Environment: Java, J2EE, HP-UX, Oracle 9/Informix, SSA OpenWorldX

Confidential

Programming Sr. SME

Responsibilities:

• Gathering requirements, writing Test Rules and Test Cases
• Executing Test cases, following defect life cycle
• Running MAT (Minimum Acceptance Test) on new builds which will be later part of OMS code
• Applying Hot-fixes to builds
• Attending review meeting and giving knowledge transfer sessions
• Creating knowledge documents on newly learnt functionality and sharing it with team
• Automating Test cases using QTP and executing them
• Lead team of 4 testers on different geographies

Environment: Windows, Linux

Confidential (Richardson, TX)

Senior SME

Responsibilities:

• Creating test plans based on Business requirement and system requirements
• Designing high level test cases and getting stakeholders signoff
• Executing test cases, following defect life cycle
• Running MAT (Minimum Acceptance Test) on new builds
• Applying Hot-fixes to builds
• Preparing knowledge documents and conducting knowledge transfer sessions
• Supporting team post production
• Creating lessons learnt documents

Environment: Windows, Unix CITRIXTools: Quality center, SQL plus, Unix batch operational, SOAP UI, PoS

Confidential (Reston, VA)

QA Tester

Responsibilities:

• Converting high level business requirements to test scripts
• Testing of Sprint XOHM Portal based on new and existing requirements
• Testing provisioning of XOHM customer and later checking the updates for the new customer in multiple modules e.g., AMSS, OMS, CRM e.t.c.
• Trouble shooting failed activations at multiple levels e.g., backend log files, database entries
• Performing Sanity test after new builds. Troubleshooting issues after the test.
• Performing multiple batch processes e.g., raising deamons
• Performed unit testing using SOAP UI and analyzing results for troubleshooting

Environment: s: IBM Websphere, BEA Weblogic, Unix, AIX, Java, Oracle 10g

Confidential (Kansas City, MO)

QA tester

Responsibilities:

• Converting functional requirements to test scripts
• Logging defects and doing first tier trouble shooting
• Working with development team and test team to fix issues
• Preparing daily status report and presenting it to the management
• Analyzing the Impact Assessment (IA) document for writing high level test cases
• Developing the test strategy based on functional requirements.
• Performing gap analysis between the test scripts and the use cases.
• Performing test case walkthroughs with the business stakeholders for their signoff.
• Working and coordinating with multiple team based out of different
• Executing the test scripts for both Postpaid and Prepaid platforms
• Automating regression test cases on regular basis
• Good knowledge of Amdocs Charging modules PC, RATER, OLC, VM, RPL, QPASS.
• Manage defects by following the defect life cycle provided using Quality Center and Change Synergy.

Environment: s: WindowsTools: Quality center, Change Synergy, Mercury Winrunner, Cobol, Mercury Load runner, SOAP, Perl, Toad, TuxedoModules: Amdocs Ensemble, Amdocs Enabler, Amdocs Billing, AR, Product Catalog, Care, AMSS, OMS, AAM, Mediation

Confidential

QA tester

Responsibilities:

• Converting functional requirements to high level test cases
• Executing test cases and log defects
• Creating insurance quotes in mainframe applications and comparing it with new application quotes
• Perform unit testing, system testing, integration testing and regression testing
• Developed UAT test bed for business users
• Performed SAP CRM GUI testing

Environment: s: Windows, MainframesPlatforms: dotnet, HTML, PAR System, SAP CRM moduleTools: Mercury QC