PROFESSIONAL SUMMARY:

• A results oriented QA/Project Management leader with 10+ years of leadership experience. A proven leader with vast knowledge of Software QA experience with cross - functional team leadership to deliver Portfolio of Projects/Programs/Solutions on time and with high quality.
• Professional Qualities and Strengths
• Agile Team Building and Staff LeadershipRelationship Building
• Project Management Strategic Vision and Project PlanningBudget and Cost Control
• Software Verification Productivity and Time UtilizationEffective Communicator

TECHNICAL SKILLS:

Tools: /Operating Platforms:Windows 95/98/2000/XP/NT/ME/Vista/Window 7,Linux, MAC OS, Microsoft Office (including Word, Excel,PowerPoint, Access, Visio and Project), VSS, Web basedIntranet Application, Softfront, WikisContent Management System and RedRat3 Infrared Configuration Software.

Hardware: Rockwell Bit Stream Generator, Sencore VSB Player,Wavetek Generator, Logitech MPEG Audio/Video generator,QAM/QPSK modulator and demodulator, PC HardwareInstallation and Configuration, Blu-rayTechnology, DAC, NDS, and Scientific Atlantic specific Headend typesMethodologies:SDLC (Software Development

PROFESSIONAL EXPERIENCE:

Confidential, Ca

Software QA/Customer Support Manager

Responsibilities:

• Responsible for managing the QA activities for all projects/programs in support of $3Mil in revenue
• Increased release velocity by 100%
• Lowered Customer Support case aging average by 50%
• Administrative responsibility for 1 direct report
• Instrumental in leading the successful rollout of the Agile process
• Managed and implemented all manual and automated tests on systems.
• Managed the reporting and tracking of bugs and presented progress updates, JIRA.
• Organized SQL-queries/ procedures for database and backend testing
• Implemented LoadRunner test scripts for site validation

Confidential, Ca

Lead Sustaining Project Manager

Responsibilities:

• On-time delivery utilizing Project Management best practice for all Legacy Product Call Taker Interface applications to customers in the US and Canada Locations
• Authored and Implemented Customer Escalation policy/procedures for R&D.
• Work closely with the PMO office to resolve resource allocation issues to ensure projects are staffed.
• Utilize the phase gate process to deliver projects.

Confidential

Lead Software Verification Engineer

Responsibilities:

• Responsible for the timely release of major CTI releases in the System Verification Group.
• Lead scheduling status reviews with team members to track current status against planned progress.
• Document and track activities and issues to ensure their timely completion, even if other business units own the task.
• Lead the Change Control Board for dispositioning all in-phase and escaped defects
• Conducted acceptance tests that include testing of features as well as reliability and performance testing for all SW releases.

Confidential, San Diego, Ca

System Test Engineer

Responsibilities:

• Implemented and developed test requirements, test strategy, and test cases to efficiently test the first OCAP compliant set top box using the DigiCipher cable card in a Motorola DAC environment.
• Determines Root cause and provide Corrective Action plans for resolution of integration, test, or field issues as they arise
• Conducted test plan reviews and test results reviews for adherence to defined requirements
• Mentored team members in relevant technologies and implementation of architecture.

Confidential, San Diego, Ca

Project Development Engineer

Responsibilities:

• Implemented Bugzilla bug tracking database to improve communication between SVT and software developers which allowed for increased software quality and raised SVT efficiency (reducing total test time by 35%) for the first Pioneer High Definition CableCard ready plasma TV G5 and G6 series.
• White and Black box testing of User
• Interface software and electronic connection operability.
• Troubleshooting of RF Network, MPEG, transport streams and Digital Network Control Systems.
• Script generation using Excel, C and C++.
• Cataloging and verifying problem reports.
• Specification abstraction and Test case documentation creation.
• Provided test metrics and performance results to team and business units as required.

Confidential, San Diego, Ca

Sr. Quality Assurance Test Engineer

Responsibilities:

• White and Black box testing.
• Implemented Requirements based test strategy improving pioneer HD Set-top box quality and increasing market share in the Time Warner MSO cable market.
• Provided test metrics and performance results to team and business units as required.
• Troubleshooting of RF Network, MPEG transport streams and Digital Network Control Systems.
• Script generation using Excel, C and C++.
• Direct TV Satellite decoding compliance and testing
• Maintained and scheduled testing resources.
• Cataloging and verifying problem reports using Softtrack software.

Confidential, San Francisco, Ca

Performance Analyst

Responsibilities:

• Integrated WorldBench test scripts for PC World Test Center.
• Tested Win95 platform applications with WorldBench test scripts.
• Updated test script written using C++ for upgrades to changing Microsoft specifications.
• Analyzed and graded IBM/IBM clones and OEM laptops for editorial product evaluations.
• Troubleshooting of hardware and/or software errors