SUMMARY:

• Project Manager (Quality Assurance Manager) with 13.8 years of IT experience in Product Engineering Quality Assurance across Gaming, Business Intelligence, Networking, Service Management and Retail domains, with exhaustive experience in Product testing for multiple clients in North America and Asia/Pacific.
• Proficient in all phases of Product Test life cycle viz. - Test Management, Requirement Analysis, Planning, Test Design, Deployment, System Testing, Regression Testing, Performance Testing, Automation, Estimation, Maintenance, Quality Control along with various automation tools and technologies.
• Areas of expertise include Quality Management, Project Management, Test Automation, Test Methodology, Business Development, Risk Management, Establishing processes and strategies for efficiency improvement, Process Management, Executing and delivering high-quality projects on time, Multiple Stakeholder management.
• Possess excellent communication skills and team handling capabilities

TECHNICAL SKILLS:

Automation tools\Scripting: CA DevTest 8, VBScript, Telerik, QTP, Winrunner, Visual Test, FitNess, PL SQL

Databases: SQL Server (2005, 2008), IBM DB, Oracle (10)

Tools: HP ALM, HP Quality Center, Fiddler, HP Service Now, IBM Enterprise Marketing Management, HP Project Portfolio Management, HP Service Manager, Visual Studio (2006\2008), Perforce, Cognos Series 7 PowerPlay products, CA Clarity.

Systems: Windows

OLAP: DB2, MSOLAP

Networking: Networking protocols, Wireless LAN, ISDN WAN

Methodologies: Agile (Kanban, Scrum), Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance (QA) Manager

Technologies: Automation tools - CA Dev Test 8, HP ALM. Applications technologies - IBM DB, TIBCO, IBM Marketing Management Tool

Responsibilities:

• Defining QA strategy, building Test center of excellence, standardizing metrics and process, to be used across all projects. Goal was to have fewer regressions with high quality product releases.
• Continuous engagement with multiple client stakeholders to define and strategize major releases.
• Test management of projects throughout project’s life cycle, which involved tracking all the deliverables with on time delivery without any issues.
• Integrated application Performance test planning using Load runner.
• Managing QA team size of 25, spread across US and India
• Creating and sharing detailed test metrics and status reports with management on regular basis.
• Planning, estimation and risk management along with requirement gathering and analysis.
• Managing changes in scope and ensuring that all deliverables meet cost, schedule and quality goals

Confidential

Quality Assurance (QA) Manager

Technologies: Automation tools - Telerik (Silverlight\Telerik UI), Fitness\Jmeter (Java Server based), Selenium (Java swing UI), QTP (Java UI), Load runner (Performance - Java Server based), HP QC. Applications technologies - Silverlight\Telerik, Java (Spring and Hibernate), Oracle (DB), Java swing, HP Project & Portfolio Management

Key responsibilities:

• Defining QA strategy for Product Engineering department and standardizing metrics and process, to be used across all projects. Goal was to have fewer regressions with high quality product releases.
• Continuous engagement with multiple client stakeholders to define and strategize major releases.
• Ensuring effective scoping, planning and transition from business to delivery teams.
• Leading automation team to design, develop and use various automation tools (UI, Server) across multiple applications, which lead to faster testing cycles.
• Involved in designing and developing following automation -
• UI automation framework using Telerik without record and playback
• Designing FitNesse framework for Java based Server code.
• QTP test suite for Java swing based UI automation.
• Java based server automation for testing restful services.
• Test management of projects throughout project’s life cycle, which involved tracking all the deliverables with on time delivery without any issues.
• Integrated application Performance test planning using Load runner, which also includes endurance and stress testing.
• Managing QA team size of 50, spread across US and India
• Creating and sharing detailed test metrics and status reports with management on regular basis.
• Playing role of scrum master to have daily synch up with different teams.
• Planning, estimation and risk management along with requirement gathering and analysis.
• Managing changes in scope and ensuring that all deliverables meet cost, schedule and quality goals
• Received client appreciation for innovative leadership and delivering automation tools, which saved lot of testing effort.
• Received client appreciation for defining effective test strategy and automation at department level.
• Team achieved 100% Server side automation within short duration of time.

Confidential

Project Manager

Technologies: HP Service Manager, Business Objects Reporting, Oracle, PERL

Responsibilities:

• Managing a team of 18 people at offshore.
• Project planning and tracking activities/deliverables for multiple phases.
• Undertaking Continual Service Improvement for incident reduction by conducting monthly Defect Prevention analysis (80/20, Pareto and fish-bone ) along with the service improvement suggestions
• Improve the existing operational activities, bring in support best practices and ensuring that support operational methods and procedures are established, reviewed and maintained
• Do project estimation, proposals, resource and risk management.
• Reviewing SLAs and monthly reports to ensure that GSLA targets are met.
• Maintained the project to CMMI level 5 and received client feedback with 100% score.

Confidential

QA Lead/ QA Analyst

Technologies: SQL Server, HP QC

Responsibilities:

• Doing Build Verification Testing (BVT) in engineering, daily on various setups, for all engineering builds, before releasing it to Product Assurance team. I was sole responsible for quality of 2 main products from engineering team.
• Involved in bug fixes (SQL related) along with code review and unit testing for the product which required an immediate release into the market, worked closely with the product management and testing team to ensure the product release was on schedule.
• Design effective test strategies related to end-to-end scenarios, integration, deployment, performance and scalability.
• Assisted Product Assurance team in testing, finding critical defects and root cause analysis for few of the loyalty products due to tight schedule.
• Performance engineering of SQL server stored procedures, which involved analysis for performance issue, recommendations of performance techniques and tuning of stored procedures, which gave around 20-30% performance benefit on average, which was highly appreciated by the client.
• Coordinating and managing offshore team of 9 people to provide defect free and on time delivery of performance tuned stored procedures (150) along with code reviews and unit testing of each deliverables.
• Introduced BVT in development phase, which resulted in high quality of product release with fewer regressions.
• Prepared Detailed Delivery document, which was used as one of the deliverables and appreciated by client
• Successfully completed internal s on Gaming domain

Confidential

Test Lead/Test Analyst

Technologies: Winrunner, Visual Test, PERL, DB2OLAP, MS Analysis Server, SQL Server, Windows, UNIX

Responsibilities:

• Automation feasibility analysis, Performance analysis, effort estimation using ROI technique and test planning PowerPlay and OLAP Driver.
• Test planning, development of regression suite and scheduling for different release cycles.
• Development and Maintenance of automated regression test suite using Winrunner (GUI) and PERL (Driver component).
• Responsible for testing of driver component, an interface between BI products, OLAP cubes and OLAP data sources along with maintenance of test driver for automated testing.
• Onsite coordination along with managing a testing team of 10 people at offshore.
• Client appreciation for automating smoke test cases and implementing continuous integration, for each deploy, which saved 50% of testing effort in for every run.

Confidential

Test Engineer/Test Analyst

Technologies: VB Script, C, Visual Test, Kernel Debugger, Windows, Nortel ISDN WAN, Wireless LAN Access Point set up.

Responsibilities:

• End to End Test automation development and maintenance using VB Script and client APIs for Windows driver and Wireless LAN.
• Proposal preparation for various regression passes, and service packs along with test setup, adding new test cases and test planning for different release cycles
• BUG verification and Analysis - Kernel Debugging (Assembly level).
• Onsite coordination along with customer interfacing and managing offshore test team of 5.
• Independent Validation Services (IVS) Technical Foundation - Testing related.
• Specialized Testing foundation. (Level 2 and 3)
• Fundamentals of Product development and testing
• Infosys Quality foundation .
• Casino Gaming - Casino management systems (Level 1 and 2)