Quality Assurance (QA) Manager Resume

SUMMARY:

14 years of experience in software testing out of which 7 years has been in Management. My qualifications include Bachelor Degree in Mechanical Engineering, a Post Graduate Diploma in Advanced Computing and a Diploma in Business Management. I am also a Certified Software Quality Professional (CSQP).
Have experience working with Healthcare, Telecommunication, Information/Media/Entertainment, Mortgage and Customer Relationship Management (CRM) Domains. My experience includes People Management, Test Management, Project Management, Test Planning & Estimation, Functional Testing, System Testing, UAT Support, Integration Testing, Automation Testing, Localization Testing and Defect Management.
Successfully managed complex projects/programs with rapidly evolving requirements as a program and project manager.
Proven Project delivery under stringent timelines and high pressure.
Interacting with different teams like Development, Business, Vendors, Analysts for projects
Good verbal and written skills
Excellent understanding of Software Development Life Cycle (SDLC) - Waterfall, Agile SCRUM, involved in various phases like Requirements, Analysis/Design, Development and Testing.
Building QA teams for various projects
Resource and project planning for optimum usage of resources and seamless delivery
Timely delivery of all agreed project deliverables and their quality
Managing client expectations and escalations.
Managed team size of 50+ QA team members
Managed team in onsite-offshore delivery model which included Manual and Automation members
People Management including appraisals, promotions, nominations, hiring

TECHNICAL SKILLS:

Manual System Testing
End-End Testing/System Integration Testing
Regression Testing
Break fix Testing
User Acceptance Testing (UAT)
Product Testing
Automation Testing
Internationalization (I18n) and Localization (L10n) Testing
Waterfall, Agile SDLC
ALM, Quality Center, JIRA, QTP, Test Partner, eCATT
Windows OS, Mac OS, iOS
TriZetto FACETS
SAP CRM; Pivotal CRM
Benefit Focus
Care Radius
XML
Oracle, SQL Server, Sybase.

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance (QA) Manager

Responsibilities:

Managing QA teams at Onsite and Offshore for various projects
Resource and project planning for optimum usage of resources and seamless delivery
Suggested QA Process improvements to help efficiency and metric tracking
Ensuring that the team is trained and mentored in successfully test execution and project delivery.
Responsible for the timely delivery of all agreed project deliverables and their quality
Working with Vendors to integrate the client systems with vendor systems
Working with Business for User Acceptance Testing
Ensure that the project documentation is maintained as per the Project Life Cycle and all documents are version controlled and maintained as per QA requirements
Responsible for the providing feedback on the team members for year-end performance appraisal.
Review of Test Plan and Test Estimates for the QA Activities
Managing client expectations and escalations
Clients Include: United Healthcare, BlueShield of California, Coventry Healthcare, Vonage, LexisNexis, Reader’s Digest, PHH Mortgage, SAP Labs

Confidential

Senior Quality Assurance (QA) Engineer

Responsibilities:

Key QA member for testing Pivotal CRM Product Testing
Managing the project in the absence of the Lead
and mentoring newly joined team members
Involved in Localization testing

Confidential

Quality Assurance (QA) Engineer

Responsibilities:

Preparation of Test Estimates, Test Plan, Test Cases.
Preparation of a Test Bed including setting up a Domain and mail server.
Creation of Web Farm (Network Load Balancing for Web Servers)
Testing the component by using the sample web services and ASP.NET web applications created.
Performance testing using Web Application Stress (WAS) tool and using ASP.NET pages
Preparation of Automated Build Verification Test Cases using Win Runner
Participated in Build testing and system testing.
Internationalization and Localization testing of Microsoft Software Inventory Analyzer (MSIA) product

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