SUMMARY:

• IT specialist versed in System Testing (Manual and Automation) and Application Management in telecom domain.
• 9 years of professional expertise includes Systems Testing, Network Testing and Application Workflow management for Telecom domain.
• Major skill set includes every aspect of Software Testing including Integration Testing, System Testing, End to End Testing, Regression Testing, Functional Testing with Selenium Webdriver, Java, UNIX, Linux, SQL, Oracle (TOAD), HP Quality Centre - ALM.
• Intensive involvement in implementing Ericsson Order Care (EOC) solution for Order Orchestration Instant Gratification functionality in Frontier eco system. This functionality enables to provide instant provisioning of Service Change Requests by subscriber that do not require field work.
• End To End Testing for service provisioning on Fiber Optic Network including CRM, Order Management System, Provisioning System, EMS System, Gateway Router and ONT
• Specialized knowledge and experience in AMDOCS billing system on Wireline platform (Uverse) and Openet Telecom’s proprietary framework - Fusion works ( Mediation, Balance Manager, Care Portal applications) for LTE
• Involved in testing and implementation of software products from requirement analysis to system study, testing, documentation and implementation.
• Debug network issues using ftp/sftp/ping and tools like Snooper and Wireshark.
• Efficient Project Lead with good planning and monitoring skills. Ability to work under stress and meet timelines.
• Playing a crucial role of interfacing the customer and delivery team - a single point of contact for technical Support to Environment Managers, Project Managers, Release Management team, Testing team and Database Administrators.
• Leading and monitoring the performance of people to ensure efficiency in operations and meeting of individual and group targets.
• Identifying and implementing strategies for building effectiveness by promoting a spirit of cooperation between team members.
• Providing high quality implementation solutions to international customers like AT&T and Frontier Telecom.
• Exposure to different tools such as Hobbit, Netcool, Interscope etc.
• Followed CMM Level 5 Practices in Software Testing and Quality.

WORK EXPERIENCE:

Confidential

QA Engineer (Application System Analyst)

Responsibilities:

• Intensive involvement in implementing Ericsson Order Care (EOC) solution for Order Orchestration Instant Gratification functionality in Frontier eco system. This functionality enables to provide instant provisioning of Service Change Requests by subscriber that do not require field work.Services includes Video, Broadband, VoIP
• Key Tools/Applications:Selenium Webdriver, HP Application Lifecycle Management 12.20 | DPITEST - AS400 | TRIAD | EOC (Ericsson Order Care) | TIBCO | Data Power | Sterling 7 | CRM | SOAP UI 5.2.1
• End To End Fiber Network Testing:
• Work with business and development teams to assess requirements to ensure testability.
• Creating test plans, test cases based on Business requirements, Technical requirements and Design documents.
• Create and maintain automation scripts
• Executing test cases according to software requirements specifications.
• Work with multiple vendor teams to ensure the delivery meets timelines and Quality
• Log defects and makes recommendations to address defects.
• Documents, evaluates and researches test results.
• Retests software corrections to ensure problems are resolved.
• Perform Integration Testing, System Testing, Regression Testing, End to End Testing, User Acceptance Testing
• Documents evolution of testing procedures for future replication.

Confidential, Richardson, TX

Project Lead (Application System Analyst)

Environment: H/w: Pentium O/s: UNIX, Linux S/w: JAVA, Oracle 9i Platform: Openet Telecom’s proprietary framework - Fusionworks & Mediation, WireShark

Responsibilities:

• Support and maintenance for mission critical IT business applications to ensure a reliable and secure service for Client and Users.
• Technical analysis for Fusion works applications to reduce delivery delays & provide better solution
• Provided Technical Support to Environment Managers, Project Managers, Release management team, Testing team and Database Administrators.
• Coordinated work activities with resolver-groups/fix-it agents in complex recovery situations; tracks exceptions until restorations are complete.
• Agile Testing & Technical Support for Fusion works applications (Balance Manager, Care portal, Mediation Data, Mediation Data Garage, Mediation VoIP and Home Solutions, Mediation Voice, Mediation FACT) from End to End.
• Conducted the risk analysis, defect analysis and reporting defects with the help of Defect Tracking System (Quality Center)
• Identified improvement areas across Mediation application and implement automated tools / standard procedures / scripts etc to improve productivity and reduce cost.
• Configure components in Mediation to collect CDR files from GateWay Routers
• End to end testing including CDR collection from Network element/GateWay routers till the successful delivery to billing systems.
• Debug network issues using ftp/sftp/ping and tools like snooper and wireshark.
• Documented and analyzed all issues during application implementation, application testing, maintenance & support and implement mitigation or contingency plans to avoid future occurrences.
• Communicated effectively with clients to identify Business needs and accordingly in Business delivery on critical testing flows.
• Evaluated application performance following change activity; correlates implemented changes and service exceptions and takes action to resolve any conflicts.
• Involved in building of environments for testing as well as Productions for different Mediation applications.
• Monitoring and Production support of Mediation and Balance Manager Applications.

Confidential

Technical Associate

Environment: H/w: Pentium O/s: Win Xp, UNIX/LINUX S/w: JAVA, Oracle 9i Platform: Enabler 6.0 and 7.5

Responsibilities:

• Coordinating with Client and gathering Business/Technical requirements.
• Understanding the business requirements and specifications and ensuring tests satisfy business and technical requirement.
• Reviewed HLD (high Level Design document), Preparing Test Plan & Test requirements.
• Involved in testing of AMDOCS Billing system - Enabler against different platforms such as UNIX and Linux and also preparing the daily status report.
• Extensively involved in testing using Oracle - TOAD 9.0.6
• Testing of different billing applications such as CM, Rater, Invoicing, AR, and Bill Formatter including Bill validations.
• Involved in System testing of AMDOCS applications such as CRM, OMS and Billing etc.
• API testing
• Configure components in Mediation to collect CDR files from Gateway Routers
• End to end testing including CDR collection from Network element/Gateway routers till the successful delivery to billing systems.
• Debug network issues using ftp/sftp/ssh/ping and tools like snooper and Wireshark.
• Execution of Test Cases, Defect Tracking and Reporting in Quality Center.
• Coordinated with onshore team for Test execution and issue resolution in given time line.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships.
• Provided technical and functional guidance to offshore and onshore team member.