SUMMARY

• 8+ years of experience in Software Quality Assurance, in testing GUI based client/server applications, Web based applications and claims processing systems
• Strong domain expertise in Healthcare, Insurance, Banking and Web Technology
• Proficiency in executing Test cases, preparation of test data manually and experience in Black Box Testing.
• Experience in writing System Test Plans, Traceability Matrix, Test Scenarios and Test Cases based on business and functional requirements.
• Working experience in NASCO claims processing system (HIQK, HEHK, HRBK, HURK, HSSK, HZMK, eFDE)
• Efficient in Preparation of Test data for Regression, Functional, Integration testing.
• Extensive experience in running various kinds of tests such as Unit, Integration, System, Regression, User Acceptance Test (UAT), Backend for Web and Client/Server Applications.
• Extensive experience in defect tracking system like Defect Tracking, Defect Reporting.
• Highly proficient in HP Suite (Test Director / Quality Center) across multiple Operating Systems and Technologies.
• Extensive noledge and exposure to QA testing and process
• Profound Knowledge of SDLC and Software Testing Life Cycle
• Working noledge of various Software Development Methodologies (Waterfall and scrum)
• Proven ability in acquiring Functional and Business Layer noledge of the applications domain by attending the Knowledge Transfer Sessions (KT) with the clients / Business Analysts, SMEs and also by referring to project documents and presentations
• Proficient in Oracle & SQL Server database and Windows operating systems

TECHNICAL SKILLS

Operating Systems: Windows - 9x, Windows NT, 2000, XP

Databases: MS-Access, SQL Server, Oracle

Web Tools: HTML, DHTML

Others: Microsoft Visio, Microsoft Office 2000, Microsoft Project

Defect Tracking tools: Test Director, JIRA

Testing Tools: Quality Center, SOAPUI

PROFESSIONAL EXPERIENCE

Confidential, MI

Senior QA Analyst

Responsibilities:

• Involved in Message file upgrade, Message Center and Frequently Asked Questions projects.
• Responsible for designing, developing test plans and executing test scripts.
• Performed validation testing on the application navigation for various scenarios and reported the errors.
• Involve in Test Data Collection
• Fully involved in System Integration and User Acceptance Testing
• Ensured the EOB, EOP reprint generated has original EOB.
• Ensured system changes are tested from system integration perspective.
• Reported defects about any failures in the script with Test Director
• Re tested the defects based on priority. Interact with Developers & Business Analysts.
• Analyzed results of the tests by creating reports in Test Director.
• Worked closely with Technical and business users throughout the product lifecycle
• Participated in weekly defect triage meetings and Quality review meetings
• Worked closely with business users in defining UAT test cases and plans.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).

Environment: NASCO, MS-Office Excel, Word, Visio, Access, SQL, Oracle, DB2, Windows XP

Confidential, Hartford, CT

Senior QA Analyst

Responsibilities:

• Developed and executed functional test plans and test cases
• Handled the tasks of providing support in all phases of functional test execution and documentation
• Assigned responsibilities of identifying Defects and monitoring defect tracking systems
• Performed the tasks of supporting senior functional tester in developing formal acceptance functional test procedures to meet customer requirements
• Responsible for entering software defects in the Defect tracking systems
• Reported defects in JIRA
• Assigned the tasks of communicating test results and performed tracking of non-testable software
• Interact with the Technical Leads and Developers, Business Analysts to evolve the functionalities, workflow, and business transactions.
• Wrote parameterize variables for data-driven testing and automation for large numbers of testing permutations.
• Written SQL queries to conduct Database Integrity and Data Validation Testing
• Involved in testing web services using SOAP UI
• Executed Functional and Non - Functional Testing
• Analyzed results of the tests by creating reports in Test Director.
• Back-End Testing, database table manipulations of relational database systems by writing SQL queries manually.
• Active participated in daily/weekly project standup & Meetings to update the QA status, QA Needs and to discuss on project state.
• Excellent participate in production deployments and coordinating with support teams.

Environment: Oracle, MS Visio, HTML, JIRA, SOAP UI, Windows

Confidential, Dallas, TX

Senior QA Analyst

Responsibilities:

• Performed analysis of the requirement for QA by reviewing the Business Requirement Documents (BRD) and Use Case Documents.
• Developed Test Plan, Test Scripts and reviewed Test Cases created by the team and also handled the allocation of detected errors.
• Created Test Scenarios and Test data and planned and executed both positive and negative test scenarios.
• Maintained the Traceability Matrix and to check if the testing efforts are in sync with the requirements
• Organized and conducted GUI, Functionality and Regression testing. Supported UAT testing by preparing the test plan and UAT test data.
• Executed the Test Scripts manually and made a detailed Analysis of these Scripts.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, and interoperability flaws.
• Tracked and communicated testing progress, test results, and other relevant information to management and project team.
• Reported the defects and was involved in the Defect Life Cycle. Prioritize these Defects based on the Severity of the Defect. Conducted defect review meetings.
• Performed root cause analysis of the defects raised in Quality Center.
• Wrote and executed SQL queries to create data, extract data and validate the process.
• Participated in various meetings and discussed Enhancement and Project Change Request.
• Developed SQL scripts for Backend Testing to ensure dat the data is updated as per the transactions and business rules.
• Wrote SQL queries to validate input data submitted through GUI with the actual data in the Database.
• Performed back end testing using SQL queries.
• Used Quality Center to create and maintain the test cases and the test scripts for both System Testing and Regression Testing.
• Developed test plan for System, Detail & over all test plans using the business documents.

Environment: Windows 7, QC/ALM, SQL

Confidential, Richmond, VA

QA Analyst

Responsibilities:

• Involved in the testing of the software for the financial Content Management System to ensure the highest level of quality.
• Involved at testing of marketing and online services pages of Banking Application (Banking and Investment Personal/Business Products) and Services (On-line banking: Checking, Saving, Loans, Applications, Credit Cards)
• Worked closely with the Developers, Analysts, and Architects for noledge sharing and to resolve issues.
• Managing all phases of testing for assigned components ensuring test plans and test cases are completed and met business requirements.
• Manually conducted Functional, Integration, UAT, Regression testing, Multi-browser and interacted with developers to resolve the technical issues.
• Test Scripts were developed for System testing and carried in production environment, debugged the test scripts, and verified the test results.
• Created and maintained Regression Test Scripts for overall business process and executing them in QA Environment as well as Production Environment.
• Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types.
• Involved in tracking and reporting defects using Test Director and was also responsible for communicating the status to the Development team.
• Consultation with end users and customers to develop solutions to meet business needs and new business requirements.
• Backend testing of the data base by writing SQL queries to test the integrity of the application.
• Assisted in training the UAT users upon implementation of the developed system to familiarize them of its functions and operations.
• Responsible for the day to day and weekly status report showing the progress of the testing efforts

Environment: Java, J2EE, JSP, Servlets, SQL Server, Oracle, Load Runner 8.0, Test Director, PL/SQL, Oracle9i, Web Sphere.

Confidential, St. Paul, MN

QA Analyst

Responsibilities:

• Involved in design, development and execution of Test Cases for all the testing stages.
• Involved in Verification Testing at the requirements finalization stage.
• Participating in Requirements Review Meetings.
• Worked with Waterfall method and sometimes used AGILE (Scrum process) in-team for testing.
• Created Auto and Manual RTM (Requirements Traceability Matrix) to track requirement ID's with Test cases.
• Carried out Function, System, Regression testing, Pre-Production & Post Production testing of the application.
• Investigated software bugs and interfaced with developers to resolve technical issues.
• Participating in QA / Development meetings to meet the testing standards.
• Organized Daily Test meetings to discuss issues and progress made while testing.
• Co-ordinated with Business Analysts to conduct User Acceptance Test.
• Responsible for documenting Test Plan, Test cases & Test Report.
• Creating and Vaulted Test Results/Report and presenting it in the Go/No Go meeting.
• Generated Patient Reports by executing procedures on Database.

Environment: eDE/eDC Expert (Electronic Data Entering/Capture), Oracle Discoverer, Visual Basic, .Net, ASP, HTML, JAVA, PVCS Tracker, CRF Viewer, Kronos, Microsoft VSS (Visual Source Safe), DOCS, TOAD, IBM Rational Clear Quest, Oracle 10g, SCRUM methodology, Waterfall methodology, AGILE, MS VSS.