SUMMARY

• 7+ years of QA experience in manual testing of Web, Mobile apps and client/server with specializing in Software Quality Assurance Testing and QA Engineer.
• Extensive experience in various industries like Credit Cards, Online Banking, Financial Services and Mobile applications across different platforms, including Android, iOS and iPad.
• Excellent working knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) in Requirements gathering, Analysis, Design, Development, Implementation and Testing Methods in Waterfall, Scrum - Agile methodologies.
• Proven leadership skills by cross-training the team members; Coached and mentored lower level quality assurance members.
• Experience with HP ALM/ QualityCenter, Jira for Requirements, Test Plan, Test case Designing, Generate Requirement Traceability Matrix, Test Execution and Defect Tracking
• Experience in using Mainframes Terminals-MBNA 3270, TSys, Hogan, CICS, DB2
• Good knowledge in native mobile application developmentfor Android, IOS, IPAD.
• Experience in testing database applications of RDBMS in Oracle, MS-SQL Server and DB2 by executing SQL, PL/SQL Queries.
• Supporting for application in Production environment and sent reports to management
• Excellent communication and inter-personal skills. Always open to new challenges, innovative, creative, and a great team player.
• Experience of working key roles such as Team Lead, Analyst etc. from On-site and Off-shore with various clients.

TECHNICAL SKILLS

Browser: Internet Explorer - 6, 7, 8, 9, 10 and 11, Google Chrome, Firefox, Safari

Web Development Tool: XML, HTML, Ajax, Java Script, QTP, VB Script, Selenium, TFS, ASP

Languages: C++, Java, J2EE, VB Script and XML

Application/ Web Server: IBM WebSphere, BEA WebLogic, SharePoint, Tomcat, and IIS

Testing tool: Quality Center, ALM, JIRA, Junit, TestNG

Reporting tool: JIRA, DTS, Quality Center/ ALM

Operating System: Windows NT/ 2000/ XP, Unix, Solaris, Linux, Citrix, Apache and Macintosh

Data Access Language: SQL and PL/SQL

Database Server: ORACLE, TOAD,MS-SQL Server and DB2

PROFESSIONAL EXPERIENCE

Confidential, King of Prussia, PA

Software Tester -Lead

Responsibilities:

• Supported testing efforts for external projects web application and software releases, including Functional, integration, system, Smoke, regression, performance, Implementation and user-acceptance testing as a part of team.
• Reviewed and analyzed functional requirements, specifications and design documents on Web Application.
• Lead the execution of test scenarios, test scripts and guided error documentation standards.
• Partnered with Solution Analysts and Project Managers to ensure requirements are documented, understood, testable and accurately tested.
• Provided testing estimates for assigned work, including development of more test cases, test schedules in HP ALM.
• Used ALM tool to log and track defects and provide details on defect meetings. Involved in triage meetings to resolve bugs with developers and retested test cases
• Working and Supporting the application in Production environment sent reports to higher management
• Excellent Team - player: Working well with given QA team, cross-functional team and offshore resources (global team)- worked weekdays, evening and weekends for application go live

Environment: ALM, TSys, SharePoint, Java, HTTP, HTML, Windows XP, MS Office Suite.

Confidential, Wilmington, DE

QA Test Engineer

Responsibilities:

• Worked on two Projects - Nike Travel Program and Gift Card Redemptions. Responsible for requirement analysis, created Test Plan and Test Cases, generated RTM, executed test cases and updated results to higher management.
• Test Acceptance Testing Controls: Executed test plans and procedures for acceptance testing of new/ modified application systems. Created test plans and test cases using guidelines provided by the organization.
• Documentation: Produced QA documentation and testing evidence, including test plans, test cases, UAT evidence, issue logs, and acceptance sign offs. Responded to audit requests pertaining to requested documentation.
• Issue Management & Defect Tracking: Worked with testing teams and vendors to report defects, document, troubleshot testing issues, reporting on disposition of issues & communications.
• Drive Testing Automation: Lead automation testers to develop automation test plans for various initiatives across the bank. Oversaw the QA framework to ensure best practice is being followed pertaining to workflow, and changes to master scripts.
• Testing Tools: Trained users on testing/defect tracking tools implemented, developed guides, and procedures and developed reports from tools. Created metrics to find areas of improvement and coaching/ training opportunities
• Working and Supporting the application in Production environment

Environment: ALM, TSys, JIRA, ATC Cloud App, Internal credit card app, SharePoint, Linux, Windows, Android, IPad, IPhone, MS-Office Suite.

Confidential, Minneapolis, MN

Software Tester-Lead

Responsibilities:

• Lead development of test scenarios for unit, process, function, integration and acceptance testing.
• Assisted in the distribution of all Quality Assurance practices, standards, methodologies and metrics. Performed test executions and wrote test scripts for complex integrated systems.
• Performed regression testing on new software releases and reported findings.
• Participated in the development and implementation of structured testing concepts, methodologies, and automated testing and support tools.
• Used Selenium for various browsers testing and sent reports to the higher management
• Working and Supporting the application in Production environment
• Involved senior management to resolve deficiencies or compliance issues in a timely manner.
• Tracked quality assurance metrics such as defect densities and open defect counts.
• Tested functionality on Online Banking Application and Mobile devices, printers and scanners.
• Used DTS (Defect Tracking System) for Logged and track the defects
• Executed test cases on various environments and browser versions - Internet Explorer, Google Chrome, Firefox and Safari - and performed Cross Browsing and Compatibility testing

Environment: ALM, Hogan 3270, DTS, Selenium, Windows-2000/ XP/ Vista, JAVA Script, Macintosh and MS-Office Suite.

Confidential, Newark, DE

Quality Assurance - On-site Lead

Responsibilities:

• Reviewed and analyzed functional requirements, specifications and design documents with UAT Lab on project C3PM (Consumer credit card Pricing Management) for Credit Cards Application.
• Lead the execution of test scenarios, test scripts and guided error documentation standards.
• Used TSys- Excel Macros for Payments and validated the application functionalities and updated to the higher management
• Worked for updating the Credit cards according to test cases and placed dat test data in Test Plan
• Used ALM tool to log and track defects and provide details on defect meetings. Involved in triage meetings to resolve bugs with developers and retested test cases
• Prepared and validated test scripts and test data required for testing of software.
• Provided daily status reports and metrics to the higher management

Environment: ALM, TSys, Excel Macros, Java, HTTP, HTML, Windows XP, MS Office Suite.

Confidential, Wilmington, DE

QA Analyst

Responsibilities:

• Reviewed and analyzed functional requirements, specifications and design documents with UAT Lab on projects TCPA & ER313 for Credit Cards Application for Fraud Environment.
• Created and wrote test cases for TCPA (Tele Phony Consumer Protection Act) First Support (FS) and Customer Assist (CA) and performed UAT Testing.
• Performed frontend testing using SQL queries for data pulling and validation.
• Performed data validations and data conditioning on TSYS Mainframes
• Involved in testing REST services for ChaseBank using SOAP UI and Postman
• Created test cases to cover all the business scenarios and error codes
• Tested XML and JSON formats for all the services
• Performed data validation in the backend along with Service testing.

Environment: ALM, TSys, Web Services, Soap UI, Toad, MS-SQL Server, Windows XP, MS-Office Suite.

Confidential, Newark, DE

QA Analyst

Responsibilities:

• Worked for other team CLMS (Customer leads Management) for check the of Payments
• Identified test scenarios based on the understanding of systems, interfaces, network and system security audits, and security policies, and maintain test cases and test data using ALM.
• Created end-to-end test plan to test the solution in terms of functionality, performance, reliability, stability and compatibility with other legacies- and/or external systems.
• Reviewed and analyzed functional requirements, specifications and design documents on internal Credit Card Application.
• Performed regression testing, negative testing, compatibility testing, system analysis, Build verification and system validation.
• Used Mainframes for creating customer information and data validations
• Worked with project team and key stakeholders to ensure proper release of bug-free solutions.
• TSYS Involved in triage meetings to resolve bugs with developers and retested test cases.

Environment: ALM, Mainframes, DartNet, UNIX, Web App, SharePoint, Windows XP, MS-Office Suite.

Confidential, Newark, DE

QA Analyst

Responsibilities:

• Analyzed and translated functional requirements to create and execute test cases for large program initiatives - CA & RRO (Customer Assistance & Risk Regression Operations) in Credit Cards in Fraud Prevention environment.
• Identified test scenarios based on the understanding of systems, interfaces, network and system security audits, and security policies, and maintain test cases and test data using ALM.
• Prepared test strategies/ test plans, including release dates, types of testing, scope of the project, risks, assumptions, issues and dependencies, etc. - identifying all testing resource needs.
• Managed defect tracking, provided updates and facilitated defect management meetings.
• Utilized DB2 tool - Query Management Facility - for data validation and updated results in Test Lab. Sent reports to the higher management
• Used ALM tool to log and track defects and provide details on defect meetings. Involved in triage meetings to resolve bugs with developers and retested test cases
• Used Mainframes MBNA 3270 Screens for data preparation - validated and updated results to higher management.
• Excellent Team - player: Working well with given QA team, cross-functional team and offshore resources (global team)- worked weekdays, evening and weekends for application go live

Environment: ALM, MBNA 3270, SharePoint, DartNet, SQL, Internal Client Servers, UNIX, DB2, QMF, Python, Windows XP, MS-Office Suite.