SUMMARY

• Senior QA Manager with 10+ years of experience with strong interpersonal and leadership skills in coordination across globally - distributed teams, senior management and integration of complex processes across an organization.
• Proven track record of s in drastically reducing operational risks and maintenance costs through automation.
• Domain expertise in e-commerce, logistics, mobile and distributed enterprise applications.
• Seek opportunities for transforming an organization through cross-selling, automation and significantly cutting down the time to market.

TECHNICAL SKILLS

Operating Systems: Windows, WinCE, Unix, Android, iOS

Software/Test Tools: SOAPUI, Fiddler, HP Quality Center/ALM, Salesforce, SaaS, ADP, Amazon AWS, Visual StudioLanguages/DB: Agile Tool

Automation Tool: SQL, Python, SQL Server, Couchbase

Jira, Bitbucket, Jenkins, Docker: Selenium, QTP

Nokia Tools: Pheonix, PC Suite, Nokia energy profiler, Blacktusk

Confidential Tools: RSD Lite, DDTS, X-flash, and Test Central

Qualcomm Tools: QXDM, QCAT, QPST, and Radiocomm, Ethereal

Bug Tracking Tools: Bugzilla, Buggit, Jira, TSW, Trinity, S-Zilla.

PROFESSIONAL EXPERIENCE

Confidential

QA Manager & Project Management

Responsibilities:

• Developed QA Strategy and test scope and test planning for the Local courier app on iOS and Android.
• Involved in budget planning of over 3 million GBP for project planning, resource allocation and expense management with key stakeholders.
• Actively led and managed onshore and offshore team of 16 people and recruited and trained new hires.
• Enabled integration testing of 10+ systems including external vendor systems to enable 2 new environments of Prod Parallel and UAT.
• Promoted the Agile development model with continuous integration and testing through Jenkins cutting down time to deployment from 2 months of testing period to 1 week of testing.
• Developed automated metrics, KPIs and dashboards to manage releases, defects and provide business high level summaries.
• Liaised with product managers across various departments to understand and streamline the business flow by building the process dependency graphs and optimizing performance by deploying load balancers.
• Created cost savings of around 500K by dockerizing the applications and utilizing Amazon cloud services.
• Participated with scrum masters across various projects and actively involved in recruiting new hires.
• Defined and configured defect management tool and reporting procedures using python and managed the defect Triage process.
• Research on suitable Android automation tools like Appium, Experitest.
• Strategized and prepared for the BREXIT to ensure courier services continue to work without much hiccups even in the event of no-DEAL Brexit. Prepared various reports to highlight key risk issues and a simulator to forecast post BREXIT flows.

Confidential

QA Manager

Responsibilities:

• Managed the QA onshore and offshore teams of 13 people for testing and deployment of live casino games, sport bets and casino slot games and other products on different channels like mobile devices and different browsers.
• Active involvement in the whole process of Games Product Lifecycle Management. Along with product managers, drove the agile development lifecycle of the story estimation, planning, technical decisions, grooming and retrospective.
• Tested user interface and functionality for game fairness and game management, player account management, user suitability, payment processing, bonusing, loyalty programs, fraud and risk prevention, promotional offers.
• Utilized multi-variant testing system to analyze the impact of new features and game optimizations and report defects and performance issues.
• Compute and report the RTP (return-to-player) statistic on different games to Alderley Gambling Control Commission.
• Integration testing with external vendor systems like William Hill, Bet365 etc. used for hedging any risks above limits.
• Utilized Kubernetes to for auto-scaling based on the user traffic and deploy applications in real-time by performing rolling updates to avoid any service downtime.
• Games automation using phyton on mobile devices.

Confidential

Test Lead

Responsibilities:

• Tested Flash games for the betting e-commerce platform on different browsers and on Mobile Platforms (iOS, Android).
• Led the planning and estimation for QA activities and ensure the timely delivery of different testing milestones.
• Supervised 5 people in the team and participated in prioritization meetings with product managers to gather requirements and formulate the next set of tasks in the scrum planning.
• Performed data analysis and large-scale data migration and validation during the company’s acquisition of Betdaq.
• Performed E2E testing of Games Portal website developed in PHP identifying risks in both front end and backend systems for booking and payments.
• Provided weekly reports on test execution, KPIs, defects and user scenario changes and audit reports.
• Improved SLAs from 97% to 99.5% with Defect Removal Efficiency on backend systems resulting in less than 0.5% defect leakage.

Confidential, Bellevue, WA

Test Lead

Responsibilities:

• Worked on test planning and estimation for various screens/modules of mobile application which managed player information on golf courses owned by Confidential .
• Tested synchronization of the user round statistics stored in vendor solution EZLINKS GOLF with in-house ECLIPSE application.
• Created and maintained requirement, technical specification and deployment documents in SharePoint.
• Set up test environment and mobile simulators on iOS 4 and Android 2.2.
• Analyzed the applications and designed, reviewed and executed testcases on different mobile platforms.

Confidential

Test Engineer

Responsibilities:

• Utilized ITIL (Information Technology Infrastructure Library) best practices to develop test framework for OVI store on Nokia devices on S60, S40 and S 3 platforms.
• Managed a team of contractors from Confidential Ltd. to drive designing and execution of testcases, automation, bug tracking and defect triage.
• Conducted integration testing with various content publishers such as Games, Travel Guides, Hungama music apps, Internet Radio etc. on the OVI store.
• Involved in compatibility, deployment, service interaction and regression testing.
• Performed non-functional power consumption and memory consumption testing on the mobile devices.

Confidential

Project Engineer

Responsibilities:

• Involved in feature testing and feature interaction testing of applications like Active Sync over USB & Bluetooth, Pocket Outlook, Internet Explorer, Windows Media Player, Voice call, multi-party calls, MMS, SMS, Bluetooth profiles, PIM, Storage Card, Windows Live.
• Involved in feature testing and feature interaction testing of applications related to Supplementary Services like Call Barring, Call Forwarding, and Call Waiting, UUSD test cases etc.
• Involved in testing activities related to 3G UMTS networks like multi-party calls, Video telephony, HSDPA, audio/video streaming etc. LTK and CETK Testing.
• Worked extensively on test management tools like HP Quality Center (for manual testing) and HP Quick Test Professional (QTP), for automation testing.

Confidential

Project Engineer

Responsibilities:

• Set up of testcases, test data and reports for Confidential Integrated Digital Enhanced Network(iDEN).
• Involved in system testing, sanity testing, regression testing, stress testing, adhoc testing, and bug verification.
• Worked in testing J2ME Application and AMS Content Dispatch Services and features like Camera, Browser, Picture Mail, SMS, E-Mail.