SUMMARY

• Over 9 years of IT experience with proven skills as QA Analyst for testing Client/Server and Web based Applications in Banking, Financial and Media Industries.
• Well versed with Software testing life cycle (SDLC and STLC), good exposure and understanding of Software Development, and Testing processes, White Box, Black Box, System Testing, Regression & Integration Testing.
• Proven skills in developing Test Plans, Test Matrix, conducting test meetings, gathering test requirements, resource allocation & assignment, obtain test systems, test environments, test cases writing, automate the scenarios, Bug Reporting and Defect Tracking.
• Good experience in testing IVR and Call Center Applications like Contact Center Desktop (CCD). This includes testing on CTI Simulator, Routing and Networking.
• Automation Experience: Cucumber and Selenium - writing features/Scenarios in Cucumber; CYARA - an automation tool for writing Scripts for IVR applications. SpecFlow used for CCD applications. QTP - Test scripts using VB-Script; Automation of Web Services test cases using SOAP UI PRO.
• Design Business Process Tests, High Level Scenarios and Test Cases following Agile Methodology and Waterfall development methodologies.
• Good knowledge of Web Servers, Databases, Application Servers and CI/CD.

TECHNICAL SKILLS

Test Management Tools: Jira, ALM, IBM Clear Quest

Testing Tools: Cyara, Cucumber, SpecFlow, QTP

RDBMS: Oracle, SQL Server 2008 R2, & MS Access

Datawarehousing: Datastage, Informatica 7.1

Languages: Java, Python, C, C++, PL/SQL, Shell Scripts

Web Technologies: SOAP UI/REST, XML/HTML, VbScript, Java script, JSP

Web / App Servers: IIS, Web Logic, Web Sphere, Tomcat, TIBCO

Operating System: TSYS, Linux, Windows 10, NT, MacOS X

CI/CD Tools: GoCD, Jenkins, Maven

Source Control Management: Bitbucket, GIT, SVN

Others: Desktop Application, MS Project, MS Visio, SnagIt, WinSCP.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Test Lead

Responsibilities:

• Responsible and accountable for defect-free quality code to be released into production for every release.
• Analyze the business requirements and provide accurate estimates, design test plan as a roadmap for test execution.
• Actively participated in requirements refinement and coordinating with team to draw out acceptance criteria.
• Worked closely with the Business and Technical Team members to follow-up and resolvedefects that arise during the process of testing.
• Represented IVR and worked successfully on projects like TSYSPlex, Six Day Billing & Payments and Payments after 7:00 pm.
• Responsible for writing the call flow in automation test scripts using cucumber.
• Responsible for creating the mock services using Wiremock.
• Performed end-to-end automation and manual testing of IVR application using Java, Cucumber.
• Involved in development of automation framework to test REST and SOAP web services.
• Worked on SOAP UI to test and automate web services.
• Test data management, which includes creation and maintaining the accounts to test the application. Experience to write SQL queries to fetch data from Oracle DB using Toad.
• Hands on experience in TSYS to condition the test data in lower environments.
• Performed regression testing by execution of automation and manual scripts.
• Helped development team onboarding the automation framework to cloud and configured it in Jenkins Continuous Integration pipeline.
• Demo the Sprint deliverables to the Stakeholders and product owners.
• Worked on Fraud Management Console, Adeptra and Soundbite applications.
• Analyze the IVR incidents occurred in production by reading the application logs and to reproduce them in lower environments.
• Involved in on-call support for major releases, disaster recovery testing and emergency change management tickets.
• Thoroughly analyze and understand each CM tickets that comes for testing in less span of time, design the test cases, execute them in time and mark the required test cases for PVT. Follow-up with the concerned for PVT results and thereby closing the tickets on time.
• Knowledge of App Dynamics to monitor the calls flow of IVR applications.
• Worked in creating and maintaining Cyara dashboards in production and quality engineering environments.
• Worked on Campaigns execution for major releases in Regression Team.
• Thorough coordination with offshore Team to complete the Sprint tasks.

Confidential, Wilmington, DE

QA Analyst

Responsibilities:

• Worked in Credit Cards, Corporate Internet Group and PIO UAT Teams.
• Involved in analyzing the Business Requirement Documents for Ultimate Rewards Calculation Options Phase I & II projects. Developed Test Plan, Test Scenarios and Test Cases to cover overall Quality Assurance testing.
• Perform testing of the Ultimate Rewards project using Quality Center and created various test results.
• Export requirements and other projected related documents into Quality Center, execute the test cases using Test Lab and log the defects wherever required.
• Well versed in using Mainframes Application - TSYS (Green Screens) for account conditioning of various Credit Cards for different customers.
• Used Star Instant Image application for generating Credit Card Statements and validate them for correctness.
• Perform validating the Source Codes and other data elements using CPLAN (Campaign Planning Tool) for various accounts for Rewards.
• Attend the defect review meetings and clarifying the issues that are in open state.
• Thorough tested in UATV to release a bug free software.
• Used ACME (Account Maintenance Engine) for submitting the Business Actions for each account.
• Worked for Chase Migration Brands Phase I and Recently Mailed Offers Projects. This involves testing Web application for various products viz., Slate Visa, Slate Master Card, Slate Unique, etc.
• Used TOAD for writing queries & fetching data from Oracle database for validation.
• Worked closely with Project Manager, Business Process Leads, Development Team, TAM (Test Account Management), ACME, TSYS and other team members to follow-up and resolve various issues that arise during the process of testing.
• Participated in peer review meetings for Test plan, test cases and analyzing various testing documents.
• Updatedthe Tracker and send the status on a daily basis to the Project Manager and other Team member.

Confidential, Knoxville, TN

QA Analyst

Responsibilities:

• Solely responsible for delivering quality software to Production environment.
• Active QA Team Member in Scrum using Agile Methodology.
• Analyzing User Stories and Acceptance Criteria as a tool to design High Level Scenarios and Test Cases.
• Participating in daily stand-ups, Sprint Retrospective and Sprint planning meetings.
• Thorough interaction with Business Analyst, Architect, Developers, Core Services Team member, and other shared resources for achieving optimum results to deliver the quality shippable product at the end of each Sprint.
• Before moving to the Scrum Team, worked for Travel Channel data migration project.
• Understand the data flow and extensively used SQL Queries to extract the data from the Database. Written SQL Queries for validation of data.
• Worked for PeopleSoft-CAMP (Content Accounting Management Project), an automatic process of receiving invoices from PeopleSoft and map to CAMP accounts. This financial application requires Sarbanes-Oxley compliance testing at user interface and database levels. Integration and Regression Testing are a major challenge in this project.
• Thoroughly involved and tested metadata for Assets Synchronization project in Media Asset Management (MAM). It synchronizes assets of Short Form Videos to High Definition assets.
• Batch Edit, a Web Application, used to process metadata assets in a batch. This application calls Batch Services, interact with Asset Entity Service and then publish the messages. It also interacts with Enterprise Message Replay, in case of failed events.
• Worked on API testing and different bowsers to test Web Applications. Browsers used are Safari, Chrome, Firefox and IE. Used Firebug for web based applications testing to identify the properties of the objects.
• Creating Test Scripts using open source tools viz., Watir (Web Application Testing in Ruby) and Selenium for ease of Web testing.
• Clearly documented all Business Process Tests, High Level Scenarios, Test cases, test results and defects in Rally and Quality Center.
• Hands on experience in using Web Services using SOAP UI PRO 4.0 and JMS, Queues and Topics. Thoroughly viewed various log files whenever it is required.
• Experience in REST and SOAP to test the web applications using Services.
• Experience in automation of test cases for Web Services using SOAP UI Pro. Use Data Source and Data Source Loop components.
• Worked on the applications built in a Service Oriented Architecture (SOA) environment.
• My role is to test all the above projects in different environments viz., Development >>Integration >>QA and then release a bug free software to Production environment.
• Responsible for preparing Test deliverables & Test Matrix and follow up with the Team for timely completion of the committed tasks.
• Used SharePoint for documentation purpose.