SUMMARY

• Over 12+ years of Software Quality Assurance Analyst in Agile (Scrum) and SDLC experience in the IT industry with diversified exposure in Manual and Automated Testing of Client/Server, Database testing, Web - based applications testing, Data Warehouse testing, ETL testing, Mobile Testing & Mainframe environment with focus on System Analysis and Quality Assurance procedures.
• Experienced in QA agile testing with extensive knowledge of agile software testing and development lifecycle.
• Strong understanding Agile as well as Waterfall tests Processes and Methodologies.
• Solid Experience in Agile process to plan, create and manage the backlog items, participate and organize scrum meetings.
• Experience in Quality Assurance Testing and Software Life Cycle by using tools HP Quality Center and Test Director.
• Experience testing ESB application and applications that use XML as data input/output.
• Experience working on Functional Testing, Automation Testing, GUI Testing, Regression Testing, Stress Testing, Integration Testing, System Testing, User Acceptance Testing, Database Testing and Black Box Testing.
• Experienced in Developing Test plans, Test Cases (Manual), Test procedures, Test Scripts and expected results.
• Excellent knowledge of system testing methodology and processes, IBM JCL, ISPF & IBM Utilities, and RDBMS (DB2/IMS, Oracle).
• Good knowledge in OOAD using RUP and experience in working RUP environment.
• Participated to ensure QA procedures in every phase of Software Development Life Cycle (SDLC).
• Solid Bug tracking and Test reporting skills.
• Experience in setting up and definingUAT process, schedule, and deliverables
• Experience with software test management tool HP Quality Center/ALM.
• Experienced in Developing Test plans, Test Cases, Test procedures, Test Scripts and expected results.
• Excellent defect tracking, analytical, problem and solving skills.
• Testing Experience on different languages including VB Script, Java Script, XML, Java, J2EE, EJB, JSP, SQL, PL/SQL, and HTML/DHTML.
• Having strong interpersonal communication skills and proven track record of academic and professional achievements.
• Excellent analytical and problem determination skills.

TECHNICAL SKILLS

Testing Tools: Selenium IDE and Web Driver, QTP, Test Director and HP Quality Centre

Languages: Java, J2EE, and ASP. Net, Net, C#, SQL, PL/SQL.

Web Technologies: HTML, DHTML, XML, PERL, JavaScript, and VB Script.

Office Tools: MS-Office, MS Visual Source Safe

Databases: Oracle, MS Access, SQL Server, TOAD, Sybase and DB2.

App Servers: Java web server, Web Sphere and Web Logic, IIS

GUI: Visual Basic, VB.Net.

Operating Systems: Windows XP, Vista, UNIX, Linux and Sun Solaris.

PROFESSIONAL EXPERIENCE

Confidential

Defect Management/Senior Test Analyst

Environment: JAVA, .Net, SQL Server, Oracle, Oracle SQL developer, UNIX, windows, HP ALM 10.0, MQ Server, Web Sphere Application Server.

Responsibilities:

• Manage Analyze, and Co-ordinate defects that arise during software testing for Confidential Phoenix project.
• Facilitate and lead daily meetings for the project to discuss the progress of the defects and to determine if more information is needed and when the technical changes will be deployed to the environment.
• Create detailed daily metric reports that show trend lines, totals, daily opened, daily closed, and the state of the defects using Microsoft Excel. Reporting to senior managers on progress and issues.
• Create defect submission guidelines and procedures to ensure defects are dealt with by each area. Facilitated workshops for defect management process.
• Coordinate between the various technical and test teams to make sure information are being relayed and assure that members are following the correct workflow procedures.
• Coordinating with test teams for defect retest after every code/data drop as per release notes.
• Following up any outstanding open defects/issues with test teams and vendors.
• Conduct knowledge transfer sessions to other departments based on test results
• Involve in test planning, test script development, test execution and test result analysis.
• Review current processes and recommend improvements to reduce test effort and maximize compliance levels.
• Review project related documentation including Business Requirements and Technical Specifications for accuracy, clarity and testability and help identify potential issues and risks.
• Perform data validation and data base testing.
• Execute Functional test cases for new enhancements and Regression testing of the existing Phoenix functionalities.

Confidential

Senior Test Analyst

Environment: JAVA, ESB, .Net, SQL Server, Oracle, DB2, AS400, IBM Studio data, CRM, Oracle SQL developer, ODI (Oracle data integrator), Unix, windows, Selenium, HP Quality Center 9.2/10 MQ Server, Web Sphere Application Server, Message broker, WinSCP, Java utilities and Filezilla.

Responsibilities:

• Prepared test plan and test strategy for BRT, SIT and UAT testing
• Created SQL queries to extract data from various databases to prepare test data.
• Prepared E2E test cases for SIT/UAT and BRT (Business Readiness Testing)
• Performed Retail testing for SSP (Sales Service Portal) and UTE (Consumer Portal)
• Performed testing for B2B messaging system.
• Performed system Integration, Functional and Data related testing.
• Performed device testing e.g. Mac, Windows, Desktop, iOS and Android.
• Performed network testing by using different networks with different devices.
• Performed browser testing e.g. Chrome, IE, Safari and Firefox
• Performed Mobility testing for number of operating system, number of mobile devices and configuration.
• Performed video streaming testing for PPV and live channels on different devices.
• Performed manual troubleshooting for issues and defects and provided more information to the dev team.
• Performed Mobile App (MyRogers) testing on different devices.
• Performed control testing with developers for all severity 1 defects before release
• Worked closely with business and development.
• Created remedy tickets for production issues and updated ticket in ALM.
• Provided complete defect info to Rogers IT/Network with necessary logs, screen shots and comments.
• Worked on business requirements using JIRA.
• Created/Logged defects in ALM and involved in defect status/triage meetings.
• Interacted with senior management and provided daily and weekly progress reports.

Confidential

Test Lead

Environment: JAVA, ESB, .Net, SQL Server, Oracle, DB2, AS400, IBM Studio data, Oracle SQL developer, ODI (Oracle data integrator), Unix, windows, HP Quality Center 9.2/10 MQ Server, Web Sphere Application Server, Message broker, WinSCP, Java utilities and Filezilla.

Responsibilities:

• Created integration test cases for both JDA and KRONOS applications.
• Performed integration testing for all inbound and outbound interfaces for JDA and KRONOS application.
• Created integration test cases for “Kronos” interfaces (People Import, Accrual Import, Monetary Import, Payroll Export and Axsium Profile Manager).
• Providing data analysis of data as requested by the business for business efficiencies and productivity.
• Performed data cleansing enrichment and mapping tasks.
• Maintained existing data migration program with occasional upgrades and enhancements.
• Performed data migration enforcement tasks.
• Verified and validated database tables in Kronos database.
• Performed Infrastructure and API testing.
• Assessed testing risk during planning and mitigating degree of risk going into production.
• Tracked, monitored and overseas test planning and test execution activities across the project life cycle.
• Created Integration Test cases and performed Integration testing.
• Managed, Scheduled and Co-ordinated access to the appropriated test environment.
• Performed Infrastructure testing for front end and back end.
• Performed Interface testing and Maintained Test Data throughout the testing cycle.
• Work closely with vendor, SME, Business analyst, Application architect and developers.

Confidential

Senior QA Analyst

Environment: JAVA, J2EE, ESB, .Net, Visual Basic, Power Builder, Oracle, DB2, SQL Server, Unix, Linux, Solaris, Windows Server, Active Directory, HP Quality Center 9.2/10 Load Runner, QTP, MMS, MQ Server, WebSphere Application Server, Message broker, Moneris SVS, Incomm, word, excel and WinSCP.

Responsibilities:

• Created test plan, test cases for functional, Integration, end-to-end, regression and user acceptance testing.
• Performed Functional testing, GUI testing, End-to-end testing, and Regression Testing, Database testing, and adhoc testing.
• Execute Functional test cases for new enhancements and Regression testing of the existing POS functionalities.
• Performed Interface testing i.e. testing of the Business objects at backend tables and integrating the output on various applications.
• Performed software validation and verification, as well as design, develop, execute, and maintain test scripts.
• Performed analysis on test estimation and planning to develop project milestones.
• Developed test cases to ensure end to end requirements.
• Designed detail Functional test cases for various POS functionalities.
• Performed Day in Life testing on POS to reconcile back office reports.
• Developed and executed test scenarios as per PCI compliance for credit cards.
• Performed POS device testing including POS printer, Pin pads (Signature Capture Terminal), and Bar Code Scanner and Credit/Debit Card reader.
• Created and performed Test Cases/Scenarios for IC cards (Smart Card) capable POS terminals.
• Developed and executed test scenarios/test cases as per PCI compliance.
• Involved in Retail POS application testing as per functional requirements.
• Performed EFT (Electronic Fund Transfer) and Moneris Certification Testing.
• Worked on EMV Standards and Compliance for Visa (VSDC), Master (Mchip) and American Express (AEIPS) Cards.
• Performed validation tests In order to test database migration.
• Performed PCI compliance and Moneris certification testing in control environment.
• Performed infrastructure testing for new hardware and test environment.
• Performed payment terminal testing and pin pad testing.
• Performed mobile application testing for online flyers and shoppers optimum points.

Confidential

QA Analyst

Environment: C, C++, Java, GCC, G++, ATT Linker, Perl, Visual Basic, Crystal Reports, Power Builder, HP Quality Center 9.2, Issue Tracker, POS, BASE24-POS, CVS, Filezilla, Unix ATT System V, Windows XP, Windows Vista, Solaris, Linux, WebSphere 6 and 7 and NT V 4.0.

Responsibilities:

• Created test plans, test cases, and test scripts to meet Business and Functional requirements.
• Create test strategies and test cases for integration, functional, end-to-end, regression and User Acceptance testing.
• Performed infrastructure testing for front end and back end.
• Performed testing Infrastructure Interfaces and Maintaining Test Data.
• Designed detail Functional test cases for various POS functionalities
• Developed and updated regression test scripts as per new functionality.
• Performed Backup Server testing as per Functional and Business requirements.
• Created and performed Test Cases/Scenarios for IC cards (Smart Card) capable POS terminals.
• Developed and executed test scenarios/test cases as per PCI compliance.
• Co-ordinated and performed regression testing for new enhancements and existing POS functionalities.
• Performed Day in Life testing on POS to reconcile back office reports.
• Developed and executed test scenarios as per PCI compliance for credit cards.
• Involved in Retail POS application testing as per functional requirements.
• Performed payment terminal testing and pin pad testing.
• Performed EFT (Electronic Fund Transfer) and Moneris Certification Testing.
• Worked on EMV Standards and Compliance for Visa (VSDC), Master (Mchip) and American Express (AEIPS) Cards.
• Performed POS device testing including POS printer, Pin pads (Signature Capture Terminal), and Bar Code Scanner and Credit/Debit Card reader.
• Verified the Transaction Logs (Tlog) and CVT Logs according to the requirements.

Confidential

QA Analyst

Environment: Amdocs CRM 7.0, ESB, Java, Java Script, .Net, JDBC, Oracle 9.2, web services (SOAP, REST) Web logic, Web sphere, Mainframe, Unix, ESB, TOAD, Sybase, Quick Test Pro 9.2, Para soft SOA Test tool, XML, XPath, XSLT Quality Centre 9.2.

Responsibilities:

• Created test plan, test strategies and test cases for integration, functional, end-to-end, regression and User Acceptance testing.
• Created SQL queries in TOAD as per business requirement.
• Involved in Vendor Management and worked closely with Amdocs and TCS for test deliverables, process and timelines.
• Performed Java API testing in web services framework and invocation
• Responsible for entering bugs into an automated bug management system and performing regression tests after the bugs were fixed.
• Performed Infrastructure testing, Interfaces and Maintaining Test Data
• Effectively Communicate regarding QA issues based on acquired knowledge and be persuasive in addressing findings.
• Regressively involved in IVR testing in different phases of the project
• Execute test cases and test scripts for web applications and analyzing the results.
• Involve in processes and procedures to improve QA methodology and set-up test data.
• Conduct black box manual testing throughout lifecycle.

Confidential

QA Analyst

Environment: Java, J2EE, JSP, Java Script, HTML, DHTML, C, C++, Websphere, Sybase 9.5, SQL Server 7, Windows NT, UNIX, GTP and CSS.

Responsibilities:

• Created Test plans and Test Cases utilizing SAP’s internal tool, “GTP”, all according to the business / functional requirements.
• Executed Test cases and negotiated with developers regarding priority and severity of discovered defects.
• Performed Regression Testing with each new build and updated scripts accordingly.
• Reviewing and Updating Test plan and Test Scenarios.
• Involved in Point of sale testing.
• Performed credit card and debit card testing through POS application.
• Involved in performing User Acceptance Testing.
• Prioritizing the bugs and keeping track of them through “CSS”, SAP’s internal bug tracking tool.
• Involved in Implementing, maintaining and improving processes to maximize system availability and efficiency.
• Used SQL to generate the test data and verify the outputs.
• Performed Functionality and System Test.
• Performed System Integration Testing.
• Engaged in Risk Assessment, Risk Management and Risk Based Testing.
• Conferred with Technical Writers to ensure quality product documentation.