SUMMARY

• 10+ years of IT experience with more than 9 years of experience as a QA Tester/Lead for Client/Server and Web based applications in Insurance, Oil and Gas and ERP domains with strong proficiency in performing Manual and Automation testing.
• Lead a team of Software Testers to streamline productivity towards achieving project goals
• Guided QA Team and coordinated with project stakeholders, Business users, Tech leads, Build/Release Management teams, Production Support, Customer Service and Field Representatives
• In - depth knowledge of Software Testing Life Cycle (STLC) in diverse environment.
• Extensive experience in reviewing and understanding business and testing requirements.
• Created detailed automated/manual Test Plans, Test Cases, Test Scripts and Expected Results according to the requirement.
• Experience in Test Execution and Defect Tracking - Creation of Test Scenarios, Test Cases, and Test Scripts. System Integration, Functional, Performance, Regression UAT Testing.
• Hands-on experience in manual testing covering system, system integration and data quality testing for data migration projects.
• Took ownership in delivering high-level project goals and is accountable for my own part in process, always willing to share knowledge, resources, and tool with others to ensure successful quality deliverables.
• Experienced in participating and leading QA Governance Meetings and management forums with the customer involving project level and service level metrics
• Experienced in Work allocation, Team management, Weekly and monthly Status reporting
• Expert in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing Test Strategies, Test Plans, Test Cases (Manual), Defect Reports, Defect tracking, Traceability Matrices and Test Environments
• Expert in Defect Life cycle phases
• Collaborated well with Development, User Representatives, and Business Teams in using gathered business requirements and the prescribed Functional Specification Development Methodology to complete the agreed upon functional specifications for the project and new releases
• Proficient with all essential aspects of HP Quality Center test management application including Requirements Management, Test Plan, Test Lab, and Defects Management.
• Proficient in AGILE delivery process of software using SCRUM
• Proficient in Application Migration Testing, IVR Testing including speech recognition, Share point work flow Testing,XML Testing, Integration Testing
• Very good understanding of Bug Tracking process and reporting defects using Defect Tracking Tools such as Quality Center 11.0,Test Director 7.2,Rational Clear Quest 7.1
• Knowledge of CMMi, Six Sigma, processes and experience in managing QA Projects for compliance
• Certified International Software Testing Qualification Board (ISTQB) and INS21, BEC(Vantage level)
• Proficient in managing multiple Testing projects using onsite-offshore model with strong multitasking skills
• Exceptional problem-solver with keen ability to identify analyzes, diagnose, reverse engineering and resolve technology issues, provide for system enhancements.
• Ability to evaluate progress while assuring smooth, efficient projects and activities.

TECHNICAL SKILLS

Domain: Insurance, ERP, Inventory, Oil and Gas (Upstream/Downstream)

Bug Tracking Tools: HP-Quality Center ALM 8.0/9.0/9.2/11.0 , JIRA, Test Director 7.0/8.0, Lotus note discrepancy tracker

Automation Testing Tools: QTP 8.0/9.5, Hammer Call Master

Operating System: Windows Server 2008-R2, Windows 2003 Server, Windows Vista, Windows 7

RDBMS: SQL Server 2005/2000,AQT (Advanced Query Tool)

Reporting Tools: Crystal Report 7.0, SSRS (SQL Server Reporting Services)

Other Tools: MS Project, TOAD, SharePoint server 2010, Visio, CME, CC-Pulse, Genesys Soft-phone, Test Harness, SAP, SVN (Software Versioning), VSS

Methodologies: Agile-Scrum, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

QA-Test lead

Responsibilities:

• Initiation of work requests via single electronic portal
• Electronic workspace for Scope Of Work (SOW) collaboration, automated workflow, creation of Sales Orders, Project Codes, and approvals
• Upfront validation of billing information before project code creation In SAP system, Automated trace and escalation process
• Standardized GO-113 format
• Automated Customer Feedback request process and in-house feedback database
• Established process for required lessons learned, best practices, and Formal Look back criteria
• Application leverages custom SAP interfaces to automatically create billing elements and sales orders as well as pull SAP BW data into Microsoft SQL Server Reporting Services

Confidential

Test Lead and Onsite Coordinator

Responsibilities:

• Worked with Business Analyst and customer to capture the requirements
• Participated in Sprint Planning, Scrum Meetings
• Involved in all Test Life cycle activates
• Managed QA process of internal contract entry, approval, billing, closure and reporting application which stores and processes data for ~9,000 Technical Service contracts valued at ~$700MM.
• Manages the system, integration testing for the applications, and partners with Project Manager(s) and other stake holders for issue resolution
• Conducted Smoke Test for builds, Integration Testing, System Testing, Regression Testing,XML testing, Web services testing
• Lead on Defect Analysis; interacted daily with BA
• Conducted and demonstrated sprint functionality in sprint review meetings with Product Owner
• Organized and conducted UAT (Customer Acceptance Testing) Session with Business users
• Conducted defect triage call and ensured effective closure of the issues.
• Conducted daily stand up meetings with offshore teams along with Client BA
• Ensured the timely delivery of different testing milestones.
• Managed communications between different stakeholders involved in the project
• Conducted Retrospection Meeting and maintained Version Learning docs for each sprint
• Developed training materials and conducted end user trainings.

Environment: Share Point 2010, C#.Net, DB2 C#.Net JavaScript, SQL Server 6.5, VB.Net, Enterprise Edition, SAP

Confidential, NJ

Test Lead

Responsibilities:

• Lead a multicultural offshore QA team of 6 Test Engineers
• Analyzed project requirements and prepare the test plan.
• Allocated tasks and Created On board off board plan for resources
• KT plan implementation
• Reviewed test scenarios and test cases
• Hands on in Test Case Creation, Test Execution and Defect Logging
• Managed QA project activities and staffing.
• Generated different types of QC metrics for the project.
• Ensured QA activities were completed on time.
• Tracked & Managed QA issues and resolutions.
• Identiied and set up Test Environment requirements
• Conducted defect triage call and ensured effective closure of the issues.
• Tracked report on testing activities, test results, test case coverage, defects discovered its status and performance baselines.
• Also generated Metrics like Defect leakage, Execution productivity, Defect matrix
• Provided estimates for the task assigned
• Responsible for defect management including monitoring and reporting using HP QC ALM
• Prepared and communicated Weekly status report to Dev Manager
• Participated in cross-functional discussions to review the impact of application changes from both internal and external interfaces.
• Assisted Developers and technical support team in identifying and resolving defect
• Interfaced with different resources in the workspace including development, business and analysts team
• Conducted DP meeting and Defect Reporting/Analysis
• Prepared Version Learning docs for each assignment after completion of task

Confidential

Test Lead

Responsibilities:

• Lead a multicultural offshore QA team of 5 Test Engineers
• Recognized by the client for the excellent QA work and analysis of the requirement
• Participated in Test cycle activities (Requirement Gathering, Query resolution, Test plan, Test Cases)
• Actively participated in Test Estimation, Dashboard calls and client meetings
• Worked on Test Plans, Test Estimation, Entry Exit Criteria, Resource Allocations

Confidential

Senior QA Engineer

Responsibilities:

• Progressed to QA Lead position 1 year ahead of the schedule
• Successfully Lead a multicultural team of 5 test engineers to complete the IVR testing project from scratch
• Responsible for leadership of given project managing test activities on time and within budget while meeting quality objectives
• Involved in both functional and call flow automation for the IVR application
• Conducted Brain storming session on requirement and design documentation and identifed test scenarios for IVR and Call routing applications
• Good experience with Testing of DTMF and Speech Recognition Application and Call Flows
• Tested both Inbound and Outbound voice call paths
• Tested Genesys CTI Call Routing and ALR (Agent Level Routing)
• Tested with call routing for agents with different skills and call priority
• Worked on Soft phone call received and verifying user details on pop up
• Created Call flow using hammer Call master
• Worked on configuration management tool CME
• Worked on Genesys CC pulse tool to test agent login information
• Executed call flow scripts in hammer call master
• Worked on Test Planning, Test case Design, System and Functional Testing, Integration Testing, Regression Testing
• Assist in creating and maintaining QA procedure documents
• Manages the system, integration testing for the applications, and partners with Project Manager(s) and other stake holders for issue resolution
• Conducted Smoke Test for builds, Integration Testing, System Testing
• Created Regression Test suite for Regression Testing for Each build and maintained Ever-green of Regression test script library
• Conducted Project induction program for new employees
• Optimized the process in terms of daily execution and efforts and save the client cost
• Implemented Risk base Testing approach
• Automated test execution of contact view application using QTP
• Test conditions, Test cases, Requirement Traceability matrix, Test Execution Defect Logging were done in HP Quality Center ALM
• Prepared and communicated Weekly status report to client
• Participated in both internal and External audit QA Lead
• Conducted every Phase of Test Life Cycle with exceptional Defect tracking skills for .Net based application for Insurance domain project

Environment: ASP.Net, VB.Net, VB5.0 Enterprise Edition,C#.Net JavaScript, Infragistics Grid, SQL Server 6.5, J-Meter and Voice XML

Confidential

Software Test Engineer

Responsibilities:

• Involved in test cycle activities
• Executed test cases manually to verify the system functionality as per user requirement
• Conducted Smoke Test for builds, Integration Testing, System Testing, Regression Testing
• Modified and Executed the QTP script
• Conducted Database Testing to verify the reports
• Prepared weekly Test execution (Status) report

Confidential, NY

Software Test Engineer

Responsibilities:

• Assigned Requirement analysis/understanding
• Developed the Test Cases based on change Request(CR)
• Created Regression suite
• Performed daily Sanity testing / system / regression test cases
• Used Test Director as Test Management tool

Confidential

Software Engineer

Responsibilities:

• As a BA and software Engineer worked with Product Owner to capture the requirements
• Worked in multiple projects mentioned
• Participated in all SDLC activities
• Involved in Development, Integration, Functional, Regression testing and Report Testing
• Identify Test Environment requirements
• Responsible for UI design, writing business logic and data classes required for code development
• Manual testing and documenting user manual for Masters, Purchase and Sales modules.
• Post-implementation support.
• Conducted Defect reporting/analysis and creating bug report
• Implemented the system at customer location

Environment: Visual Basic 6.0, MS-Access, Sql, and Crystal Reports 8.0

Confidential

Software Engineer

Responsibilities:

• Analyzing customer requirements
• Worked in Modification of existing system & Testing
• Writing the Test Scenarios and executing them.
• Involved in Development, Integration, Functional, Regression testing
• Implementation of the system at customer location

Environment: Turbo Assembler, Turbo C