PROFESSIONAL SUMMARY:

• Motivated, Conscientious, Experienced Software Quality Assurance Analyst excelling Independently and in team based collaborative environments

TECHNICAL SKILLS:

Software/Databases: Microsoft Office 2013, TFS 2013, Visual Studio framework, SQL Database Manipulation, Dynamics CRM, Microsoft Excel

Operating Systems: Windows XP to 7, 8, 10, iOS 9 and android marshmallow

Methodologies: Software Development Life Cycle, Agile, Waterfall, MTM Test Management

Others: Customer Needs Assessment, Social Media, Business Development, Mainframe System Testing, Load Testing, Performance, Stress, Regression Testing, User Acceptance Testing (UAT)

PROFESSIONAL EXPERIENCE:

Confidential, Swarthmore, PA

Tester

Responsibilities:

• High level database entry for practitioners of healthcare for teh working uninsured who do not qualify for any state or federal assistance.
• Working noledge of SQL to query, find, add, update, delete and manipulate data from relational databases.
• Worked wif architects and developers to test app data - gathering processes, formulas and code.
• Conducted testing on teh reporting of app performance metrics, analyses, charts and graphs.

Technologies: SQL Server 2012

Confidential, Broomall, PA

Tester

Responsibilities:

• Familiar wif website navigation and data entry for teh healthcare databases of oral and maxillofacial surgeons and family & cosmetic dental practitioners.
• Created, executed and maintained test plans and test cases through Microsoft Excel and Access 2013.
• Working noledge of Microsoft Test Management, manual and automation tools.
• Working noledge of SQL to query, update, delete data from relational databases.
• Worked wif software developers to test formulas and code.
• Conducted testing on teh reporting of application performance metrics.
• Communicated test progress and results to management.
• Working noledge of network infrastructure (security, deployment and application performance) via Microsoft Team Foundation Server (TFS) 2013.

Technologies: SQL Server 2012, Microsoft Excel, Access 2013

Confidential, Glen Mills, PA

Software Quality Assurance Tester

Responsibilities:

• Assisted wif User Acceptance Testing (UAT) script creation and software release management.
• Maintained high-level familiarity wif website navigation and data entry.
• Served as initial point of contact for customers regarding UAT and coordinated wif customers to perform UAT.
• Familiar wif Customer Relationship Management (CRM) tools & Microsoft Dynamics CRM, CRM customizations and custom reports.
• Under supervision of teh Team Lead, executed development assistance testing against all functional components of web sites in various formats and browsers, both desktop and mobile.
• Aided programmers in teh testing of market management software designed to halp company executives graph and forecast market performance of sanofi aventis prescription drugs from Ambien, Apidra and Lovenox to secondary generic drugs.
• Knowledgeable and experienced wif SDLC (software development life cycle).
• Knowledge of and experience wif Agile development methodology.
• Created and modified tickets in Fogbugz bug-tracking software.
• Experienced in a range of computer systems spanning windows XP to 7, 8, 10 and iOS 9 and android marshmallow mobile devices.
• Working noledge of SQL to maintain CRM and website databases.

Technologies: Agile, SDLC, Windows XP to 7, 8, 10, SQL, Microsoft Dynamics CRM, User Acceptance Testing (UAT)

Confidential, Exton, PA

Junior Software Quality Assurance Analyst

Responsibilities:

• Assisted very energetic and noledgeable groups of software development professionals in teh testing, support and documentation of web-based healthcare simulation applications and simulation analytics.
• Worked wif and was a part of a small agile scrum team of 5-6 software engineers, programmers, testers, business analysts, product owners and architects in small, independent, private & family-run companies.
• Specialized in Kanban style of subdividing epics and stories into small tasks that could be completely programmed, verified and tested in order to directly deliver to clients.
• Created, executed and maintained detailed test plans and test cases through Microsoft Office suite of products, including Word, Excel and Access 2013.
• Working noledge of Microsoft Test Management, manual and automation tools.
• Collaborated wif software development personnel to test applications in various methods, from system and unit mainframe testing to regression, load and UAT acceptance script testing.
• Assisted wif and wrote unit and functional tests that support a wide variety of positive and negative test scenarios, boundary, integration, manual and black box testing.
• Provided support for teh development of software test requirements for modules under development
• Working noledge of SQL to query, find, add, update, delete and manipulate data from relational databases.
• Assisted teh product owner wif time estimates for modules under development, as well as provided time estimates of my work.
• Engaged wif analysts and engineers to provide testing of software designed to successfully run healthcare simulation sessions wif and wifout electronic health records (EHR) and electronic medical records (EMR), as well as run healthcare courses used by a diverse set of learners, educators and standardized patients in unique hospital settings and university healthcare facilities
• Tested integration wif third-party audio/visual simulator hardware from Laerdal and Gaumard.
• Verified software integration of robust application assessment and evaluation methods for all standardized patient actors, educators and learners involved.
• Worked wif system architects and software developers to test robust application data-gathering processes, formulas and code.
• Conducted testing on teh reporting of sophisticated application performance metrics, analyses, charts and graphs.
• Communicated test progress, results and other pertinent information to project stakeholders and management.
• Working noledge of underlying infrastructure (network, security, deployment and application performance) working wif release manager via Microsoft Team Foundation Server (TFS) 2013.
• Utilized TFS 2013 for reporting defects, bug tracking and test cases in collaboration wif teh product owner on new software features, enhancements, client requirements and requests.
• Assisted software developers in peer reviews and testing of written queries, stored procedures and indices in MS SQL server via TFS 2013.
• Working noledge of TFS 2013 test cases as a tool of automation.
• Provided secondhand customer support through use of virtual machines either during or after hours for both domestic and international offshore production teams’ on-site software and hardware testing
• Detail-oriented, self-driven and conscientious while not prone to a compulsive desire to eliminate all bugs and defects to teh detriment of teh final product.
• Strong team player wif good communication skills, worked well wif teh product owner to prioritize bugs, new features, enhancements and customer requests wifin TFS 2013.
• Motivated to perform independently and flexibly wif minimum supervision.
• Quickly learned and mastered new technology.
• Experienced in a wide range of computer systems from windows XP to 7, 8, 10 and iOS 9 and android marshmallow mobile devices.
• Proficient in a wide variety of defect-reporting tools and testing methodologies, from TFS 2013 to DoneDone and FogBugz defect tracking.

Technologies: SQL, Word, Excel and Access 2013, UAT acceptance script testing, MS SQL server via TFS 2013, Windows XP to 7, 8, 10

Confidential, Williamsport, PA

Media Technology Assistant

Responsibilities:

• Responsible for proper maintenance of network LAN and wireless setups on campus.
• Troubleshot and repaired issues wif installed applications and websites on campus computers.
• Worked well under pressure and deadline-driven conditions.
• Consistently recognized for technical troubleshooting skills in order to quickly and efficiently resolve challenging technical issues on campus.
• Webmaster colege chapter of Habitat for Humanity, Campus Activities Board, Multicultural Awareness Group, Black Student Union, English Society, Political Science Club and Religious Exploration.
• Co-developed and halped to implement fundraising programs for campus clubs including Habitat for Humanity 5k Relay for Life marathon, our fundraising efforts brought in approximately $1,000 to halp coordinate local community house builds.