SUMMARY

• 10+ years of QA experience testing web applications, network management, telephony, and compliance.
• Proficient in developing Test Plans, Test Cases and scripts for manual and automated testing.
• Expertise in defect data gathering, root cause analysis, change tracking, and production test support.
• Executed CFR Part 11 regulatory compliance testing and verified standard operating procedures.
• Hands on agile practitioner and well versed in projects involving both waterfall and agile delivery models.
• Release management expertise in an onshore and offshore software delivery model.
• Self - motivated and a team player with analytical, communication and collaboration skills.

TECHNICAL SKILLS

Domains Telco: Provisioning, configuration, and maintenance of IP Networks, Optical Networks, Contact Center, Data Networks

Pharma: Features, Regulation and compliance validation

Testing: Functional, Regression, System Integration, User Acceptance, Performance, Compliance

Release Management: Quality Center, Rally Dev, Clarify, Sablime, Test Director 5.0

Database/Middleware: Oracle 9/10, SQL Server, WebLogic, IIS, EMS (TIBCO JMS), Oracle AQ

Languages: SQL, PL/SQL, K-shell, SOAP, XML, REST, SNMP

Operating Systems: Solaris, HP-UX, Windows Server, Linux

Applications: Word, Visio, MS Project, MS Excel, MS PowerPoint, Toad, Share Point, soapUI

PROFESSIONAL EXPERIENCE

QA Analyst

Confidential, NJ

Environment: Linux, Apache, spring, Oracle, SOAP UI, Activos, REST, JMS, QC, Rally Dev, Toad and IE

Responsibilities:

• Analyzed business requirements, use case documents, functional specs & developed Test plans.
• Designed Test scripts, test cases and Test Summary reports using MS Excel.
• Executed test scripts for the Web and Client/Server applications.
• Reviewed test plan documents with Developers/SEs and made a final baseline documents and uploaded them in the Mercury Quality Center.
• Created test data for validating and executing front and back end test cases.
• Executed Functional testing, Integration and Regression as well as backend testing for finding defects.
• Worked on web services Apis using Soapui xmls and unix scripts and Database queries.
• Experienced with Agile delivery model using Iteration Approach.
• Reported progress everyday through daily Scrum meetings and estimated testing efforts for User stories and prioritized user story for each sprint.
• Wrote test scenarios and testcases per user stories and reported defects and resolutions to close defects and backlogs in Rally dev.
• Recreated and tested production issue scenarios and validated defects
• Interacted with cross functional teams like the development teams, SEs and lab teams.
• Escalated release delivery issues to program management office and documented resolution process

QA Analyst

Confidential, NJ

Environment: IIS, ASP.NET, JMS, AQ, SOAP, Oracle, SQL Server, IE, Toad, soapUI

Responsibilities:

• Developed test plans and test cases to validate workflow of drug sample disbursement to practitioners.
• Executed manual UX tests, soapUI tests to validate web interfaces, and scripts to validate DB entries.
• Simulated Sample Guardian interfaces using XML messaging to JMS and AQ message queues.
• Built and executed database entries and messaging data to validate various business rules
• Maintained Requirements Traceability and release readiness using Microsoft Share Point
• Prepared and executed installation qualification (IQ), Operational Qualification (OQ) and SOP reports

QA Analyst

Confidential, NJ

Environment: Apache, JMS, PHP, Oracle, SOAP, IE, Firefox

Responsibilities:

• Developed test plans and test cases for tenant, agent, call distribution, and reporting web modules.
• Verified installation of ACD tenant and core sub systems to provision and test multi-tenant hosting.
• Generated XML/JMS based events to test reports and real time call events from multiple tenants/agents
• Executed Unix based scripts to validate SOAP based interfaces used in provisioning and configuration.
• Build DB queries to validate reporting metrics, call state, agent status, and call recording.

Quality Analyst

Confidential

Environment: Unix, Linux, Oracle, Apache, Tomcat, SNMP, Java, QTP, Quality Center, Sablime, IE, FireFox

Responsibilities:

• Coordinated machines, networks, and release hand-off between development, QA and offshore teams.
• Configured network elements (upgrades, patches, builds) and vertel nodes (simulators) for testing.
• Executed Unix scripts and SQL queries to validate business rules and accuracy of information.
• Built test plans, test cases for provisioning, configuration, connection, alarm, fault and metric modules.
• Executed functional, regression and integration tests on target release using QTP and database scripts.
• Reported on defect (MR) life cycle, defect density and release readiness metrics using Quality center

QA Tester

Confidential, NJ

Environment: Unix, Oracle, WebLogic, Java, Winrunner, Test Director, IE

Responsibilities:

• Documented Test strategy for billing use cases and usability scenarios.
• Managed test scripts, reports and defect tracking using Test Director.
• Performed scenario based web testing of the AUT on local intranet using Winrunner test methods.
• Executed Unix scripts and SQL (Oracle) queries to validate provisioning and billing business rules.

System Test Engineer

Confidential, NJ

Environment: Unix, SNMP, SQL, C++, Simulators

Responsibilities:

• Performed installation and configuration tests for IP inter-connect, IP-Gate and SNMP modules of DT-4000
• Managed defect tracking root cause analysis using Sablime
• Monitored network element alarms and faults using HP Open View and managed RCA using Sablime.
• Execute Unix scripts and SQL queries to validate functional and regression validations.