SUMMARY

• Over 8 years of Software QA Engineer experience working with Web - based testing, and Client/Server applications.
• Extensively worked on the Mortgage, Healthcare, Banking, Loan Origination and Telecom domain.
• Good understanding of QA methodology and Software Development Life Cycle (SDLC), Waterfall, Agile, and Spiral-model.
• Good understanding of rules & compliance with organizational policies and adoption of industry best practices for different domains.
• Thorough hands on experience with all levels of testing including Smoke Testing, Cross-Functional Testing,Integration Testing, System Testing, Regression Testing, and UAT.
• Strong expertise in writing Test plans that include Test cases, Test scenarios, expected results and prioritized tests.
• Extensively used Quality Center with Management, Test Plan & Test Lab functionality.
• Extensive understanding for business logic and developed test cases accordingly.
• Automated testing using QTP.
• Extensive use of defect tracking tool HP Quality Center.
• Experience in working with Databases - Oracle, MS-SQL, MS-Access.
• Experience Leading large size team and co-ordination with the off-shore team.
• Organized, detail-oriented and have the ability to work well in a time sensitive environment.
• Excellent oral and written communication skills and interpersonal skills and a Good team player.

TECHNICAL SKILLS

Automation Tools: HP Quality Center, ALM

Testing: Manual and Automated testing(Selenium-JDE, RC Server, Web Driver using Java)

Bug Tracking Tools: Quality Center

Databases: Oracle

Languages: UNIX, Java, SQL, VB Script, HTML

Operating system: Unix, Linux, MAC OSX, Windows 7, Windows NT, Windows 2000, & Windows XP

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Sr. Test Engineer

Responsibilities:

• Designed test plan, test scenarios and build test cases from the Business Requirement.
• Built test cases for END to END testing using HP ALM.
• Performed manual testing to check usability of the system.
• Performed end-to-end testing and supported for Amdocs’ billing system (Telegence).
• Executed components using Telegence, OPUS - Online Premier Universal System, OLAM - Online Account Management, PDC2 - Point of Sale and BASE (Siebel 7) from customer creation to order fulfillment via IVR.
• Experienced working on process maturity assessments.
• Retail Applications Phoenix, PDC2 and OPUS with environmental setup, Defect resolution and requirement clarification.
• Worked with the development and configuration management team (CMT) to interact for processes and validation of deployment.
• Attended meetings (walk through) with assigned application teams to get details on Application overview, Business requirements, Hardware, Software and Middleware.
• Used SQL Query to see if the data populated in front-end matches with that of backend.
• Used Rational ClearQuest and Jack Track for mobility defects and ALM for Wireline/Uverse defects.
• Worked using agile methodology.
• Loaded and maintained CVD (Customer Validation Data) Database, using UNIX box to FTP the files and use SQL Server to write Scripts to manipulate data to fit the requestors’ criteria.
• Identified data needs for all testing teams and coordinated efforts to provide data.
• Extensively involved in merger related projects (CVD).
• Involved in WLNP migrations/regression testing/CVD online/EDSAT testing.
• Involved in testing both client server and Web based applications (CVD Online).
• Tested (Telegence) the Amdoc’s billing system application.
• Used TOAD to connect to the database and executed SQL Queries to verify and update the data in Oracle database like Order Actions and charge info in Amdocs CSM, Billing Account and Product Status in Amdocs Telegence Tables.

Environment: Amdocs Clarify (CRM), OMS, ALM, Rational ClearQuest, ED (Data Warehousing), Oracle, MS Office, UNIX and Windows

Confidential, Dallas, TX

Sr. Quality Analyst

Responsibilities:

• Proficient in writing Test plans, Test cases and Defect Reporting.
• Involved in Regression testing, Acceptance testing, System testing, Smoke testing and User Acceptance Testing.
• Handled all phases of testing for complete Business Online Banking System.
• Exposed a good number of Defects and created Defect Reporting in Quality Center.
• Actively participated in working with Quality Center.
• Extensive experience in Backend testing using SQL Analyzer.
• Very good knowledge in writing SQL queries.
• Excellent skills in Application testing, front end, Backend and Database testing.
• Actively participated in Releases and Building Migration packages from one environment to another environment.
• Participated in Presentations for new releases and Trained new QA teams and Business users.
• Worked with the development and configuration management team (CMT) to interact for processes and validation of deployment.
• Implementation of application completed using agile methodology.
• Organized and tracked Pricing changes in Business and tracked application changes.
• Performed Positive and Negative testing of the application to capture defects as well fixation of the errors subsequently.
• Created and updated various Metrics for Automations teams.
• Involved in converting the manual test scripts for Automation according to the Business Rule changes.
• Directly involved in the conversation with the Business Users.
• Co-ordinate with project managers to determine the Scope of the projects.
• Extensively worked to analyze the User Narrative/Requirement Document with Business Analyst.
• Extensively worked on the leading mortgage applications like LPS Empower and Fiserv Unifi.
• Extensively worked on the Loan Origination system to meet the Legal and Compliance requirements.
• Actively participated in Product and pricing testing.
• Extensively worked on Interface Testing.
• Prepared Test Completion Report after completion of Testing for each release.
• Tested Web Browser IE 8.0 compatibility issues with the existing application, before they have been released for the Employees.
• Extensively worked with the UAT user to walk them through the testing scenario for UAT signoff.
• Closely worked with BSA to prepare the UAT test data and co-ordinate the UAT.
• Worked with the Validation team to validate the migration of the project in the production environment.
• Worked with Various Third party Vendors to validate the test data and to co-ordinate the UAT.

Environment: LPS EMPOWER, Fiserv Unifi, .NET, Quality Center 10.0, QTP 10.0, MS Office, MS Visio, Microsoft OneNote, MS Excel.

Confidential, Louisville, KY

Sr. QA Engineer

Responsibilities:

• Reviewed requirements and functional specifications.
• Involved in Documentation during various phases of product life cycle.
• Actively participated to setup the test environment for the application(s) needs to be deployed on test environment
• Checked the broken links in the application and conducted cross browser testing
• Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.
• Wrote reusable functions to handle application exceptions locally instead of passing control to Main script.
• Developed the test plans for GUI, Functionality Testing, System Testing and User Acceptance Testing.
• Actively participated in releases and building Migration packages from one environment to another environment.
• Internal retesting and suggesting CR’s to the Client.
• Manually performed back-end testing by writing SQL queries
• Reviewed SQL Stored Procedures for backend testing.
• Involved in the documentation of the complete testing process.
• Interacting with the development and testing teams to improve overall quality of the application.
• Developed User-Acceptance Test scripts and assisted users in conducting UAT.
• Interaction with the user groups was part of responsibilities.

Environment: Windows XP, Quality Center 9.2, MS Office, Oracle 9i

Confidential, Houston, TX

QA Engineer

Responsibilities:

• Analyzed requirements and documents, to identify manual test cases.
• Performed backend testing by creating test data by validating database contents using SQL Queries.
• Written automated test scripts for functional, GUI validation, data driven testing using Quick Test Professional.
• Employed data-driven testing based on Excel tables by parameterizing test scripts to check application with different permutations and combinations of data.
• Generated SQL and PL/SQL scripts to install, create and drop Trading Exchange Connection database objects including: tables, views, primary keys, indexes, constraints, packages, sequences, grants and synonyms.
• Involved in regression, interface, performance and integration testing.
• Participated in different meetings and helped resolve the problem in the application.
• Tested the application compatibility in the Versions of Netscape, Mozilla fire fox and Internet Explorer browsers using Quick Test professional 8.2.
• Involved in testing all back end processes using SQL.
• Involving in setting up transactions and run time setting using LoadRunner.
• Created virtual user scripts for load and performance testing using LoadRunner.
• Created different manual and goal oriented scenarios for conducting the Test.
• Used LoadRunner monitors to analyze the Network and Transactions.
• Parameterized different data sets to data drive the test using LoadRunner.
• Presented regular progress reports, defect reports and test execution reports.
• Reported the bugs, Email notifications to the developers using QC 8.2.
• Extensively worked on handling the application response for Positive and Negative sets of data.
• Performed functional and regression testing to verify defect fix.
• Tested application in windows and apple environment.
• Performed database testing by writing and executing SQL statements.
• Designed, developed, documented and maintained detailed test plans and test cases using Quality Center 8.2.

Environment: Quality Center 8.2, Java, LoadRunner 7.4, Windows 2000, Oracle 9i, HTML, DHTML, SQL