SUMMARY

• Over 8 years of quality assurance experience in Salesforce CRM having both Automation and Manual testing, designing, developing and implementing of various Enterprise applications with 5 Years of Configuring CRM Environment.
• Experience in testing, configuration, Implementation, and Support of Salesforce.com CRM and Salesforce.com SFA applications and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.
• Expertise in configuration and customization of salesforce.com application.
• Experienced in quality management activities including requirement analysis, project scoping, estimations, planning, change management, Asset management, Issue management, metrics analysis, staffing, and mentoring.
• Installed, configured, customized, and provided maintenance of CRM/ERP applications and SQL databases.
• Handled different teams in deliverable, trained Agile Scrum/Kanban/XP methods to my teams, provided iteration burn - down charts and status report to management.
• Worked on project migrating NetSuite to Salesfoce.com, maintain QTP automation scripts written for Salesforce.com.
• Worked with UI and UX designers to create prototypes and Website workflow.
• Experienced creating test automation framework using Selenium, Webdriver, and API.
• Solid experience in Managing Leads, Campaigns, Offers, Products, Pricing Lists in Salesforce.com.
• Implement data driven web service test automation framework using C#, JUnit, & Selenium.
• Experience working with Selenium Webdriver / JUNIT
• Knowledge of test management tool HP Quality Center, HP Application Lifecycle Management and Rational Clear Quest tools.
• Knowledge of IVR application for self serve options andCRM integration for Computer Telephony (CTI).
• Tested & verified Service, Forecasting, Quotes and Order Management Module.
• Good expertise to create test reports for various projects using HP Quality Center ALM version 11.
• Experience in Cloud Initiatives using services such as Salesforce.com along with Force.com & Informatica Cloud and NetSuite OneWorld.
• Solid experience in integrating Siebel with Salesforce
• Intangibles: Dependable Communication Skills, Mechanical Focus and Discipline, High Work ethics, Reliable Organizational and multi-tasking skills, Strong Quantitative and Problem Solving skills, Patient and Professional attitude.

TECHNICAL SKILLS

CRM Skills: Salesforce, Data Analysis, Siebel Training Development, EIM, EAI, Installation, Server Administration, Workflow Manager, Assignment Manager

Packages: Salesforce, Amdocs, SAP, Deltek Costpoint

Languages: C, C++, Java Script, VB Script, XML

Front end: VC++, Visual Basic (6.0/5.0), HTML

RDBMS: MS SQL 2000/7.0, MS ACCESS, Oracle

Report Tool: Crystal Reports, OBIEE, Business Objects, Cognos

Operating System: Windows, UNIX, Linux

Testing Tools: Load Runner, Selenium, Webdrive, Win Runner, HP ALM/HP Quality Center QTP

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Sr. Salesforce QA Tester

Responsibilities:

• Gathering data and analyzing requirements.
• Involved with the business in data mapping sessions to understand data extraction requirements.
• Analyzing and designing of data extraction from source legacy systems.
• Data Querying and cleansing from various applications to eliminate the Out of Synch Dial Numbers.
• Involved in the complete life cycle of EIM, which included data mapping, data model reference, base table and interface table determination.
• Strong Experience in defect tracking tools like Salesforce, Rally & Jira.
• Responsible in creation of mappings and conversion of data during the transfer, each of the steps involved in the data transfer from external source to EIM is dealt separately via Data maps.
• Defects are raised in the HP Quality Center/HP ALM for logging, tracking and reporting bugs in the application.
• Involved in E2E testing to make sure that all integration is working fine specially Opportunity to Cash cycle (Oracle EBS, SFDC)
• Worked extensively with complex mappings using expressions, aggregators, filters and procedures to develop and feed Data Marts using Informatica
• Configuration and integration with OBIEE and other applications.
• Maintained and plannedproject QAT / UAT timelines while working with business and cross functional teams.
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, iOS etc.
• Good in writing SQL queries and Involved in Automation testing using QTP
• Developed reusable mapplets and complex mappings using expressions, Lookups, Rank, Filter, Expression, Aggregator etc transformations to develop and feed the data to Data warehouse/ Data Marts Tables.
• Automated web and mobile applications testing using Selenium WebDriver.
• Worked on test cases for Loading rate ready invoices into Sterling Integrator, Tibco and Oracle lodestar using HP quality center 10.0.
• Testing, data migration; used multiple instance strategy with Force.com Migration Tool (Java/Ant-based command-line utility), Jitterbit.
• Worked on various aspects of Salesforce Application like visibility rules based on positions and responsibilities.
• Very good experience understanding customer self serve functionality and CRM integration to provide CTI screen-pop to agent desktop.
• Setup various offers and campaigns in salesforce and presented them based on customer support operations.
• Design and Implement testing harness and framework using Selenium, Java, and JUnit.
• Involved in versatile testing like Functional, Integration Testing with Middleware, UAT and Data warehousing testing.
• Wrote test cases from scratch for the development of the Remote Deposit Capture based on the behavior of each device iOS and Android.
• Integrated professional services automation software (PSA) Netsuite accounting management, enterprise resource planning, customer relationship management(CRM) Salesforce.com
• Involved in Quote Creation and Product Business rules on Order Management Module.
• Prepared data with identification of user key, required fields and flags and security, data cleansing and Formatting. Loading of data into Siebel interface tables using scripts and tools.
• Analyze, design, develop and implement automation selenium framework
• Logged in to defects using Sprinter in HP ALM QC, tracked defects and created standard defect reports for higher management. create a quote in magento means that should be automatically populate into salesforce
• Using Salesforce, Jira & Rally to track, capture, manage and communicate project issues.
• Worked on solution design and implementation—including setup, configuration and customization, training, and overall client management - of our NetSuite.
• Create and maintain scripts and scenarios using Siebel Policy automation interface for performance testing using mercury Load runner. Design and execute loadrunner scenarios using components like Virtual User Generator, Controller, the Agent process, LoadRunner Analysis and Monitoring.
• Set up QA Management process Confidential the offshore testing center with a team of team of 35 QA's
• Integrated Amdocs billing system with Salesforce to display customer billing data to CSR’s.
• Using Selenium and Web Driver Automated Tool performed dynamic user account creation.
• Transferred entities like Account, Contact, Activities, Opportunities, list of values into Siebel base tables.
• Managed approved projects through the lifecycle, including change requests, issues management, risk management, status reporting
• Writing and reviewing Manual test cases and customizing Quality Center as needed.
• Preparation of Test Plans and Test Cases.
• Policy Automated and manual testing of the Application.
• Involved in Defect Reporting, Defect Tracking and in Preparation of Defect Report.
• Interaction with development team lead to report defect metrics, statuses, severities and developer assignments.
• Tested the functionality with WinRunner and LoadRunner has been used for performance testing.

Environment: Salesforce, SQL, SOAP UI, Informatica, IVR, CTI Oracle, Jitterbit, IPaas, TIBCO, NetSuite, Solaris, ERP, Windows, QTP, Quality center

Confidential, Middletown, NJ

Salesforce CRM Consultant

Responsibilities:

• Supported test leads and project managers in recording and tracking defects during the test life cycle using HP ALM Quality Center
• Involved as a quality analyst in the team participating in JAD sessions with the Business Users and the end users (CSR’S)
• Developed high level Design documents for data mapping of various function points discovered during Discovery and Design stage.
• An end-to-end exposure on force.com business cloud applications Analysis and development.
• Involved in developing training documents for heavily customized applications such as VBC applet, EBC which invokes a Business Service to retrieve the data from external system and also to write the selected records on VBC applet into Siebel (Vanilla) database.
• Create Selenium based testing framework.
• Recommended improvements to the BPM teams across three centers in streamlining the SDLC process.
• Executing of Scripts,defect logging and Bug trackingthrough an interface withHP ALM Mercury Quality Center.
• Setup various offers and campaigns in salesforce and presented them based on customer segmentation.
• Created and deployed several Custom Reports using salesforce.com platform.
• Worked closely with cross-functional team members (development, testing, and end-users) to understand business and technical requirements to derive the data requirements.
• Write automation tests using Selenium.
• Work with your customers to learn their business, understand their needs and determine how the NetSuite solution can best address their issues.
• Maintained detailed test logs, test summary reports and generated test result reports on regular basis in Mercury Quality Center.
• Streamlined the delivery process that increased customer satisfaction index by 30% to 95.5%.
• Tested Logging, error handling, notification common services that are required for TIBCO Services using Soap UI and backend Data validation of Tibco Tables
• Proficient in Rally and test management tools such as HP ALM.
• Executed SQL queries in the preparation of data requirements documents.
• Create scripts and scenarios using Policy automation interface for performance testing using mercury Load runner.
• Created PoC (Proof of Concept) by using existing test cases to understand the benefits of Selenium.
• Created Test Strategy/ Plan for UAT effort and was involved in training UAT users.
• Documented details of test plans, test cases and expected results in Quality center.
• Responsible for System Test, Regression Test and coordinated UAT execution.
• Writing and executing software test plans and scripts. These Scripts were developed after reviewing the business required document and technical specifications.
• Worked closely with Technical writers and Training Instructors in developing the training material for the Siebel Enhancements. Also involved in coaching and mentoring existing resources.
• Involved in Preparation, Reviewing and Execution of test cases and test scenarios.
• Involved in the User Acceptance Testing and documentation of the developed application

Environment: Client, DB2 v8, Load Runner, Win Runner, AIX, SQL, Unix, NetSuit, HP ALM, Rally, TIBCO, UAN, Windows 2000 Professional, HP Quality Center, ERP, Mercury tools - Winrunner, Loadrunner, QTP, Rational Rose.

Confidential, Atlanta, GA

Salesforce QA Tester

Responsibilities:

• Used Salesforce.com to export the Service Agreement billing data into SAP R/3 system for Invoicing
• Created personalized home page for each service providers (Channel Partners)
• Integrate with SAP R/3 via Salesforce Enterprise Connector to implement the quote and order generation process.
• Developed test scripts using selenium Web driver, Executed Automated Test Scripts & analyzed the results
• Configured Siebel Service Remote that enables the field service agents to automatically log time and expenses and to log activity related to the Service Requests.
• Create and maintain scripts and scenarios using Salesforce Policy automation interface for performance testing using mercury Load runner.
• Performed web service validation using Soap UI & automating the test suite.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Assisted with Integration of telephony systems with other call center applications such as Computer telephony integration (CTI), Interactive Voice Response (IVR).
• Expert on Selenium Automation using WebDriver and Server.
• Used Siebel Assignment Manager to automate the routing of sales accounts and sales opportunities to the appropriate users.
• Use of SOAPUI and WSDL for testing Web service applications.
• Implemented various business processes using Salesforce CRM Workflow Manager.
• Participated and developed test strategies and test plans.
• Created test framework using JUnit, and Selenium IDE and RC.
• Worked on Workflow Groups, Work Policies, Workflow Process and Business Services
• Created Outgoing and incoming workflows for EAI data synchronization
• Configuring Pick lists, MVG’s, Applets, Screens, Views, Links, Joins, Business Objects, Business Components to meet the User Interface Layer requirements
• Customized Opportunity, Product, Account, Contact, Campaign, Service Request and Activity Management Business Objects to meet the business requirement
• Designed, developed reports using Actuate Reports
• Involved in the User Acceptance Testing and documentation of the developed application

Environment: Workflow Manager, Salesforce, Assignment Manager, IVR, HP ALM, Rally, Siebel Remote, Siebel EAI, SQL Server, Quality Center, QTP

Confidential, Hartford, CT

Salesforce QA

Responsibilities:

• Involved in the configuration of Applets, Views, and Business Components.
• Implemented Business Services for Promoting and Assigning Opportunities.
• Worked with Shared and Private Notes.
• Developed Contact Referrals based on Referral Types.
• Added controls, created and configured pick applets and multi value applets, joins and links.
• Developed user Interface layer for Investments with Screens, Views, Applets, hyperlinks, drill downs, toggles, Links, joins, MVG’s etc
• Interacting with the Business Users and Prototyping the modules Financial Products and services in accordance with the business requirements.
• Developed additional functionality by using Salesforce in different objects.
• Extensively used e-Script in Business Services.
• Wrote e-Script functions for Assigning and Promoting Opportunities.
• Modified Standard Siebel/Actuate Reports to meet the specific client requirements.
• Involved with the Testing team to resolve, fixing and testing problems found during the Systems integration test, Regression, UAT Phases.
• Involved in the overall application testing to validate the functionality of Investments as per client’s expectations.

Environment: Salesforce CRM, Siebel Tools, e-Script, Actuate Reports, DB2, Windows2003.