SUMMARY

• Around Seven years of working experience in Software Quality Assurance, Support Analysis for Mainframe based applications, Client/Server, Web based applications, HealthCare based applications, Web Services application and e - commerce applications.
• Expertise in Manual and Automated testing, Level 2 support and Operations support
• Specialized in designing, development and execution of test plans and test cases based on functional specifications, Bug management and Reporting.
• Experience in Software Development Life Cycle and Test Development Life Cycle, Test strategies, Methodologies and processes compliance to standards.
• Experience in Business Objects (Crystal Reports) and Reports testing.
• Involved in GUI testing, Functional Testing, Black Box Testing and Regression testing.
• Experience with Automated testing tools like WinRunner, Quick Test Professional (QTP), LoadRunner, Rational Robot and Defect tracking tools like Test Director/ Quality Center, CVS,JIRA, and CMVC,ClearQuest
• Experience in MS Office tools, ETL, Informatica and crystal Reports, Business Obejcts and SharePoint.
• Enhanced test scripts by parameterization, correlation concepts, introducing checkpoints, synchronization points.
• Excellent skills in overall Defect Management/Problem Solving including tracking bugs, reporting using Test Director/Quality Center.
• Experience with DB2 UDB, DB2, Oracle, SQL Server, MS Access databases.
• Followed Agile methodologies for early and continuous delivery of valuable software; Participated in scrum meetings.
• Perform complex system level tests, working with multiple platforms.
• Extensive experience on working with world wide business/ development/ operations/ test teams.
• Work closely with the Business Analysts, Business teams, Project Leader and Product Development teams from design through production deployment to ensure business requirements are met.

TECHNICAL SKILLS

Platforms: MS-DOS, Windows 98/2000/XP/ Vista/7, UNIX/AIX/LINUX, Mainframe, WebSphere

Databases: Oracle 9i, DB2, DB2 UDB, MS Access, SQL server,Cache,Lotus Notes

Internet Technologies: HTML, JSP, VB, .NET, ASP.NET, VB.NET, Java Script, VB Script,Web Services

Languages & Others: Java, C,SQL, Shell script, Perl,Lotus Notes,XML, JCL,Business Objects(Crystal Reports), VSAM

Functional Testing Tools: Winrunner, Quick Test Professional 8.0,JiraQuality Center, Loadrunner, Crystal Reports

Defect Tracking Tools: Quality Center, Test Director, TranslationCommunication tool(TCT), CMVC, Lotus Notes TIR database,ClearQuest,Sharepoint.

Knowledge of: Rational tools

PROFESSIONAL EXPERIENCE

Confidential, Topeka, KS

QA Analyst

Responsibilities:

• The majority of the work revolves around Studying and understanding design, applying that information by writing test conditions and test scripts/scenarios, then executing them and validating expected results to actual results.
• Responsible for System Testing Batches,Interfaces,conversion,Reports and Overall Application functionality.
• Validating Test Scripts - expected results to actual results and Identify defects in multiple environments and through out all phases of the development cycle and open the defects in Clearquest.
• Creating and executing test case scenarios for CR’s to systems, conversion data, and interfaces. Strong ability to create accurate estimates for the work to be completed.

Environment: JAVA, Java Script, Web Sphere portal, SQL, WCS, Outlook, DB2, Windows,ClearQuest, Sharepoint.

Confidential, Raleigh, NC

QA-Technical Support

Responsibilities:

• Using Quality Center Writing Test plans and Test cases, Involved in preparation and execution of the test cases for compatible versions of the new applications that are going to be released.
• Identify defects in multiple environments and through out all phases of the development cycle.
• Testing the Liberty Tax application like Liberty Tax service and financial services and customer support.
• Working with Development team address all open defects and resolve them accordingly.
• Coordinating with all team members and make all Test cases covered as per Software requirements.
• Using Tracibility Matrix in Quality center for All requirements and Test cases.
• Working with Business Analyst to discuss the requirements and clarify the Software Requirements according to Customer expectations.
• Testing the migrated data from Mainframe environment to web based application.
• Troubleshooting experience and methodology for data networks. data networks relating to performance, quality of service, response time. Experience in monitoring
• Performed Level 2 support, Data analysis responsibilities
• Provide technical support for UAT for all Liberty state offices.
• Prepare status reports, updating the data sheets, managing defects and assigning the defects to appropriate person on development.

Environment: AIX, JAVA, SQL, VB.NET, MS Access, Oracle, SQL server, Quality Center.

Confidential

Test Analyst

Responsibilities:

• Involved in Altiris, QA, Installation, and DIT (Desktop Integration Testing) testing for the new and upgrade versions of desktop and online applications that are going to be released into the field for the P1 and P2 advisors
• Involved in testing the all financial applications(Investments,Retirement plans) on Vista.
• Preparation of process approach documents for Desktop Compatibility Testing Validation of the defects in Lotus Notes and retesting the defects.
• Identify defects in multiple environments and through out all phases of the development cycle.
• Ensure the development teams address all open defects in a timely manner
• Most of my experience with Quality center, Lotus Notes for all my Test management processes.
• Involved in setting up the remote desktop connection for testing from offshore.
• ETL, Informatica Testings experience in some application modules.
• Involved in preparation and execution of the test cases for compatible versions of the new applications that are going to be released into the field.
• Involved in Easi Machine Testing.
• Machine setup for the advisors/business in the DIT lab.

Environment: AIX, JAVA, SQL, VB.NET, MS Access, Oracle, SQL server, Quality Center

Confidential, Raleigh NC

Quality Engineer & Support Analyst

Responsibilities:

• Involved in creating and documenting test plans and test cases based on functional requirements using Quality Center.
• Perform system verification testing activities to include System, Integration, and Regression for web based health care applications.
• Worked with QTP for writing scripts, enhancing them and for regression testing.
• Followed Agile methodologies for early and continuous delivery of valuable software to satisfy the NC state Health team.
• Testing the migrated data from Mainframe environment to web based application.
• Generate the reports using SQL from the databases exists on multiple platforms (Mainframe environment and UNIX environment).
• UNIX Shell scripting, SQL for data migration activities, data reporting and quick data resolutions. Evaluate data failures during data mover feed process.
• Participated on code installations and verifying the configurations after every fix pack installation.
• Defining & gathering system requirements
• Follow the HIPPA rules & regulations
• File Exporting and importing the data into the application.
• Provided data analysis in a timely manner and verifies the accuracy of data analysis produced by self, team or others.
• Develops and maintains data preparation and validation routines to support for UAT process.
• Setup meetings with the development team, Business Analyst for the questions/concerns while reviewing the requirement documents and preparation of the test cases.
• Performed Level 2 support, Data analysis responsibilities
• Provide technical support for UAT for all Counties in North Carolina State.
• Prepare status reports, updating the data sheets, managing defects and assigning the defects to appropriate person on development.
• Working with NC state team during UAT process.
• Worked on Software Customization, Data Conversion, Interface, Reports testing.
• Proficiency with database data model and data-driven web applications.
• Worked with flat files/VSAM file sets to compare/validate data on application/ databases/ requirement documents/ test specs.
• Monitoring/Testing the batch jobs by maintaining/updating the JCLs.
• Coordinate with the QA Lead as often as required for a smooth completion of testing.
• Knowledge of software development life cycle working with Software Developers and Product Analysts.
• Documenting test plans, test cases, data model specs, interface diagrams, business transformation rules, historical data analysis, etc. on knowledge database (wiki) to cross train members on teams.
• Proactively inform appropriate leaders/managers of potential delivery issues with recommendations to resolve.

Environment: JAVA, SQL, VB.NET, MS Access, Windows XP/2000, AIX, DB2,SQL Server, Quick Test professional(QTP), Quality Center, Mainframe, Shell, VSAM, JCL, Cache database, Crystal Reports.

Confidential, Durham, NC

QA Analyst

Responsibilities:

• Actively Involved in Software Development Life Cycle and Test Life Cycle, Test strategies, Methodologies and processes.
• Translation Verification Testing (TVT) for the several applications in Confidential Workplace Collaborative Learning project
• Defined and followed Agile practices: Use short iterations to deliver stable code after successful test process; determines risks and priorities, the critical features are tested first according to client feedback; Address complex architectural requirements
• Analyzing and reviewing the project requirements.
• Responsible for creating and executing test cases, verify the actual result against expected results.
• Define the scope of Translation Verification Testing with emphasis on increasing TVT quality and efficiency.
• Setup meetings with the development team to review questions/concerns that may arise during the writing process.
• Prepared kickoff package using PowerPoint, which includes timelines for Translation Verification Testing (TVT), information about global team contacts, supported QA team details and their support timings, shipping the translated files, etc.
• Identify/resolve problems to support stabilized working environments.
• Provide support at various time zones to support Worldwide test teams
• Mentors and assists other QA Software Analysts working in global offshore teams
• Prepared status reports, updated the defect tracking tool with detailed status and assign the defects to development team on given application code/ translation issues.
• Sending constant reminders to testers while in TVT to have them reply on their must fix defects in order to have them fixed on time for delivering the product defect free.
• Hold meetings with the coordinators and developers as often as required for a smooth completion of testing.
• Worked on multiple operating systems, including Windows, AIX and UNIX
• Experience with network security including remote access, VPN & Symantic client firewall
• Worked on AT & T Network client for connectivity and Terminal services to connect remote windows boxes
• Proactively inform appropriate leaders/managers of potential delivery issues with recommendations to resolve and test completion status.

Environment: JAVA, Java Script, Web Sphere portal, SQL, WCS, Lotus Notes, DB2, Windows XP/2000, AIX, Quality Center, TCT, ORACLE, RATLC,HyperSnap, MS Products, CMVC, Mainframe, Shell script, Perl, XML, CVS.

Confidential, Durham, NC

QA Analyst

Responsibilities:

• Involved in preparing Test Plans and Test Cases based on functional requirements using Test Director.
• Involved in Manual and automated testing. QTP used for regression testing.
• Assisted in estimating the test effort and revisiting the estimates based on the changes in requirements
• Analyzed business requirements and the functional specifications documents to prepare the test cases
• Involved in GUI and Functional Testing.
• Following the FDA regulations
• Responsible for creating and executing test cases, Verify the actual result against expected results.
• Carried out Regression testing and Data validation testing.
• Rerun the test cases and make sure the application on every new build
• Used Test Director for Bug Reporting, Tracking and Documentation.
• Extensively executed SQL queries on Oracle database in order to view successful transactions of data and for validating data
• Reviewed and analyzed log files and SQL traces to identify program errors.
• Involved in Regression testing of the application using QucikTestPro
• Responsible for providing test reports to the management.

Environment: VB, JAVA, SQL, Lotus Notes, Windows XP/2000, Linux, Oracle, SQL Server, Test Director, QTP, HTML, XML.