SUMMARY

• Having Ten Plus (10 +) years of diverse experience in Information Technology with emphasis on Quality Assurance, design of Client/Server, web based and Mobile applications.
• Strong in analyzing business specs and developing Test Plans, Test Scripts and Test Cases and executing them.
• Involved in full life cycle testing in Windows and web application. Extensive experience in Functional, Integration, Regression, User Acceptance, System, GUI testing. Worked on client/server and multi tier applications using Agile and Waterfall methodologies.
• Implemented teh Software Development Life Cycle (SDLC) and Agile methodology for testing Applications.
• Experience in working (iOS, Android and LTE), Tested Apps, Form Factors, interruptions etc on Mobile devices, E - Commerce, Retail, Mortgage, financial, Auto, Home and Industrial Insurance, Health insurance, Flood Insurance.
• Tested web services on SOAP UI.
• Validated Billing and other Finance items on People Soft.
• As a Team lead, coordinated teh test effort for QA team, conducted daily status meeting, and
• knowledge transfer. Experience in Testing Database Applications of RDBMS in Oracle, MS SQL Server, DB2 and MS Access and wrote SQL queries.
• Used Unix and wrote simple Shell Scripts. Performed A/B testing and compared teh device sales after introducing perks App.
• Expertise in problem solving and Bug Reporting Tools such as Team Foundation Server (TFS), Change Synergy and Quality Center, ALM, and Mantis JIRA. Experience in creating requirements, use case and activity diagram documents.

TECHNICAL SKILLS

Testing Tools: Quality Center, ALM, MKS, Win Runner, Rational Clear Case, Rational RobotWeb Technologies: J2EE, Java, Servlets, EJB, JSP, XML, XSL, HTML, JavaScript, VB Script, ASPWeb Logic and Share Point.:

Languages: Java, SQL, PL/SQL, C++, Visual Basic, UNIX and Shell Scripting.

Data Base: Oracle, MS Access, MS-SQL Server, DB2, Sybase

Operating Systems: Win9X, Win 2000, Win NT, UNIX, LINUX, iOS, Android

Billing Modules: Amdocs Ensemble and Amdocs Enabler (FDT, IC, CSM and Billing Module)

PROFESSIONAL EXPERIENCE

Confidential, Ridgeland, MS

Quality Analyst

Responsibilities:

• Validated Revision request Line item for a mobile application on sales, various status, activation, payment, billing, usage and emails.
• Used NET Cracker for network provisioning and subscriber provisioning. Worked on regression, smoke and pilot testing both on client side (CRM) and customer side (WEB) for activation, (CDMA and LTE) delivery and payments.
• Tested teh flow between CRM and Billing for different billing cycles, payments through credit cards, checks and bank accounts, Tested ASR (Access Service Request) for business customers. Performed GAP analysis.
• Investigated teh issues relating to post paid, prepaid and business customers, registration and usage and logged defects using Quality Center and JIRA. Tested teh updated C Spire web where customers can pay bill, manage their accounts, shop for phones, plans and accessories. Validated inputs using SOAP UI for certain features.
• Entered teh XML Request file.
• Ran teh Request file to look for teh input fields and validated for teh presence of input fields, like pending deactivation, cancel etc.
• Tested some of teh web services like Create Cash drawer, and Get Devises Using SOAP UI
• Worked closely with teh Development team to ensure teh TEMPeffectiveness and quality of teh components and systems developed. Performed backend testing to compare teh data between front end and backend using ATLYS, RDBM, and TOAD.

Environment: .Net, Java, Oracle Toad, Quality Center, JIR

Confidential, Norwood, MA

Quality Analyst

Responsibilities:

• Confidential requests teh customer to open a Service Contract to identify Line Item information, details of teh work performed for billing purpose, if teh customer wants to update a service or an item certified at Confidential .
• As QA Analyst responsible for leveraging existing test cases and teh development of efficient new test cases to ensure dat business requirements are fully met. Executed test cases and validate test results, worked collaboratively with both technical and business oriented project team members to resolve issues. As a tester adhered to teh Confidential software development methodology, project scope and to Confidential project standards.
• Created and tested Service Contract and Service Contract Line Items, Customer portal comments using CRM dynamics dat was built on .Net Platform.
• Validated Revision request Line item for various status, activities and emails.
• Tested billing module after People Soft integration and also validated reports generated for different time periods for SC Line items. Participated in group meetings with Business Analysts to discuss change requests. Interacted with developers for kick back issues. Created Traceability Matrix between Requirements and Test cases.

Environment: CRM Dynamics, .Net, SQL Server and People Soft.

Confidential, St. Petersburg, FL

Quality Analyst

Responsibilities:

• Created test cases and scripts for Confidential ’s Reporting web-based application dat tracks items sold by: items, hourly, on/off air and on Air.
• Created and executed test cases in teh following browsers: Safari, Firefox, IE 9, Chrome, me pad, mobile devises, Windows 7, 8, 9 and performed browser compatibility test.
• Executed teh Test cases and tested for all browsers; logged teh defects in TFS. Retested them and closed them if fixed. Able to work independently and in a team environment in a fast paced agile methodology with minimal direction and requirements.
• Participated in project team daily meeting to ensure timely project delivery.
• Communicated quality assurance related issues/defects to all team members
• Collected quality data for project metrics.
• Tested some of teh functionalities such as Confidential store gift card, credit card authorization, Void, tracking sales and inventory on POS system
• Participated in teh exchange of ideas and information within teh project team.

Environment: Test Manager, Cold fusion, .Net, C#, Oracle, SQL Server, XML.TOAD, IE9, IE8, Safari, ChromeFirefox, Tablet, Team Foundation Server.

Confidential, Plano, TX

Sr. Quality Analyst

Responsibilities:

• Teh project covered teh process of determining teh occupancy of units till closing (selling) teh property. Several processes: eviction process, property preservation, valuation, relocation assistance and their deliverable triggered as agent and vender tasks before reaching teh closing or sold status.
• Teh application provided services to manage teh entire default process in an integrated and web based environment dat allowed for customization and control in a safe, secure environment for teh Mortgage industry.
• As QA performed several cycles of Functional,, regression, Integration, ADHOK, Negative and End to End testing, SIT and CIT. Worked on User Acceptance testing on multiple projects like, Homeward, HUD (Federal housing and Urban development), EPI, EQ to MSP etc. for this web application. Executed Test cases written in ALM and Logged defects in MKS and referencing them to ALM.
• Manually created Properties for Homeward, automated in EPI by running teh jobs and retested them for accuracy of task generation, fields creation, data feed, messaging etc. for Servicing and Investor systems included redemption support, pre -listing valuations, Escrow, Marketing Plan, and occupancy management, Relocation assistance, including cash for keys and eviction etc. Worked on SOAP UI to fetch teh tasks-web services and teh deliverables to teh public web site (vender and Agent side).
• As a Team lead, coordinated teh test effort for QA team, conducted daily status meeting, and triage meeting and knowledge transfer. Participated in group meetings with Business Analysts and developers to discuss change requests, and defects.

Environment: ALM, MKS, Java, Cold Fusion, Oracle, SQL Server, XML.

Confidential, Portland, OR

Quality Assurance Engineer

Responsibilities:

• Performed testing of GVPF web based application, worked in agile environment with frequently changing requirements and features set. Teh product continually added increments of functionality. Interacted with Stake holder and SMEs focusing on customer satisfaction for teh end product in all iterations.
• Involved in teh entire SDLC process and Ensured standards and procedures are followed and detected problems. Used Quality Center as defect tracking tool and Interacted with Business Analysts and developers to resolve teh issues.
• Reviewed product requirement document, functional specifications and developed test strategy, test plan, test cases documents and executed them.
• Created Admin matrix, tested Concurrency and admin features to grant different levels of access for various functions and controls such as Contract Administrator, Film and Theater Administrator etc. to TDS, Rate Tables, Contracts etc.
• Deployed teh new build to QA environment, tested servers performance and smoke tested new release. Generated bug status reports and test case management reports during teh test cycles.
• Smoke, functional, regression, end to end and UAT testing were performed. Conducted triage meetings, attended daily stand by meetings and tracked daily updates. SQL queries were written to perform back end testing using SQL server.

Confidential, Portland, OR

Quality Analyst

Responsibilities:

• Analyzed and Testing of Health care application in Facets 4.61 & 4.81. Analyzed teh Business Requirements Document. Tested teh Projects such as EOB Suppression, VBID Product, Claim WA Medicaid.
• Involved in teh Daily / Weekly Status meeting with teh Business, Developers, Testers Managers Conducted Testing sign-off meetings with teh Business & Stake holders.
• Involved in teh Data Validation of teh members converted from 4 Legacy systems OR, UT, WA & ID to Facets 4.81 during teh ETL Process. Verified HIPAA 5010 standards dat are used to transmit electronic medical claims and payments, HL7- 835, 837, ICD 10 codes and performed backend testing in Oracle.
• Monitored customer information and maintained changing requirements in Healthcare EDI system. Used Rational Test Manager and RQM for preparing teh Test plans and Manual Test scripts. Tracked teh defects using Clear Quest and generated Defect summary reports. Run teh SQL queries in TOAD. Created Traceability Matrix between Requirements and Test cases.

Confidential, Morrisville, NC

QA Team Lead

Responsibilities:

• Documented end to end scenarios and executed them. Wrote test scenarios and run them using Quality Center. Coordinated test effort for EPP (Extended Protection Plan) which are web and e-commerce applications.
• Defined test strategy and test cycles for regression and SIT. Created high level scenarios to integrate Genesis, Service Bench and People Soft (finance) to provide repair services for Lowes OPE, BOR (Balance of Repair) and MJAP. Identified teh new labor rates and teh product line required for new Out Door Power Equipments (OPE), BOR on Extended Protection Plan (EPP), Replacement Plan (RP) and Point of sale (POS).
• Validated teh message communications and formats for teh ISP availability request and response to schedule dispatch, to identify teh status between Seibel/ Genesis and service Bench using XML messaging exchange and web messages for CRM specifications. Verified teh payment status, invoices, remittance, General ledger, check imaging, accounts payable and account receivable. Validated teh claims between Service Bench and People Soft (Finance) Worked with GL( General Ledger), AR(Account Receivable by EEP) and AP (account payable)
• Mainframe jobs were identified to perform transactions between teh Service Bench and teh finance. Performed SOA testing using comprehensive SOAP and XML based messaging services. Verified teh Dispatch #, OFR #, claim # and other relevant request and responses flow from one system to other. Performed backend testing for data for data loads using SQL Queries.
• As a Team lead, coordinated teh test effort for QA team. Conducted daily status meeting, triage meeting and knowledge transfer meetings. Generated defect reports, overseen teh team member’s test activities and mentored them. Actively participate in deployment & release notes.

Environment: Share Point, Seibel, .Net, Java, Oracle, Main frame and People Soft, Quality Center.

Confidential, Kalispell, MT

Quality Analyst

Responsibilities:

• Developed and updated Test Plans, Test Matrix, and Test Cases for multi-tiered applications written in .Net Framework including Object Oriented concepts, ASP,VB,.Net, with SQL Server as database for Company Agency and Agent Profile, Quote, policy, Accounting, Commission etc.
• At NFS new software was built through Agile incremental, iterative work cycles (sprints) and teh product continually added increments of functionality. Created security matrix, tested Concurrency and Security features to grant different level of access for various functions and controls as accounting, commissions for agency and agent using Active Directory services for Mortgage application. Some of teh web sites like Quote, policy etc. were ADA compliant.
• Performed IVR checking and managed and tracked teh change requests services. Performed data driven testing for security module using QTP. Performed Risk Based Testing by prioritized test cases based on risk value calculations, cost of failure, failure accountability, severity of failure TEMPeffect, likely hood of failure/ impact of failure. Assisted project manger to write Project Plan and Scheduling as part of Quality Assurance protocol.
• For ACH and Lock Box transactions on AS/ 400, created SQL queries on DB2 for back end testing using STRSQL command and Embedded SQL statements were written on command line to extract teh data from DB2. Performed functional, regression, end to end and UAT testing.
• Reports were generated for company, agency and agent ID number for teh policies, and claims in. Updated teh status of quotes and policies. Created Spool files, and reports on AS/ 400. Used UNIX for viewing teh processes, file management. Wrote simple Shell Scripts to maintain backup schedule for server storage. Read and interpreted UNIX logs, Tested Batch Processes and nightly jobs. Used VI editor, worked file permissions using CHMOD and searching.

Environment: Windows 2003, Visual Studio 2005, SQL Server2005, DB2, me series, ASP.NET V2,C#Test Complete, Load Runner, QTP.

Confidential, Overland Park, KS

Amdocs QA Tester

Responsibilities:

• Tested online modules like CSM, OMS, FDT, PP, IC, WLNP, Billing, RT and other ensemble web application modules like E-care and WM on different environments like E2EAT2, SHARPLEX, AT5 (UAT8), E2EATI (UAT20) and NPI.
• Created new BANs and verified existing BANS and subscribers, assignment of SOC and PP. Tested changing PTN, and port in Links. Verifying and Editing node details, legacy account and subscriber information. Logged defects using Quality Center.
• Attended JAD session, allocated PTT, NAI, NPA-NXX depending on network indicators like CDMA or IDEN. Validated port in and port out eligibility. Displayed port in request, usage analysis and follow up. Maintaining manual credit evaluation and migration of Confidential Boost account history. Wrote SQL queries to perform back end testing.
• Queried network problems, devices and switch tables, SOC and reference tables. Connected to UNIX via TRUMPET and rebooted WEB APP and TUXEDO servers through ENVMNG tool for all application modules. Created various check points. Involved in reviewing Test Requirements and wrote Test Plan, Test Cases and Test Scenarios for CSM, IC and WLNP.

Environment: Amdocs-Ensemble (FDT, IC, CSM, PP, RT and Billing ), Amdocs S View, E-care, Quality Center, Oracle 9.0, Change Synergy, TOAD, Citrix UNIX, Shell Scripting and Tuxedo.

Confidential, Birmingham, AL

Quality Analyst

Responsibilities:

• Prepared test cases and executed them for features as Credit card checking, Electronic Fund transfer, Electronic payment service and ACH dat were written in Java. Prepared Test plans test cases for customer service, loan servicing, loan alert and daily cash balances which are a multi-tiered Web Application. Validated POS (Point of sale), EFT credit/debit card.
• Worked on (SSO) Single Sign-on to multiple Windows domain, and different applications - internet, databases, internal applications etc. Using QTP introduced various GUI and Object check points to verify teh actual behavior of teh application with teh expected.
• Worked on Internet banking, accounting, cash management and CRM on OSI platform (Open Solutions Inc. ). Wrote test cases using Quality Center and managed teh bugs using defect module in Quality Center.
• Created test plans test cases ranging from bill payments and cash deposits on ATM which are written in Java. Performed back end testing using TOAD.

Environment: Oracle, UNIX, TOAD, Requisite Pro, Windows NT/2000, Change Synergy.