SUMMARY

• Over 8 years of experience as Software Test Engineer in the IT Industry with emphasis on Quality Assurance and Experience in testing Stand - Alone, Client/Server, Multi-Tier and Web Based applications.
• Experience in all phases of Software Development Life Cycle and Software Development methodologies like Agile, Waterfall etc.
• Strong Experience in Manual Testing and Some Automated testing.
• Expertise in analyzing Business requirements, developing Test plans, Test cases, Test Scripts.
• Performed Black Box, GUI Testing, Functionality Testing, System Testing, Integration Testing, Performance Testing, Load Testing, Security Testing, Back End Testing, Regression Testing and End-to-End testing.
• Experience in Smoke/Sanity Testing in different test environments like Test, and QA and Prod.
• Experience in as a UAT (User acceptance testing) Tester and Manual/Functional Tester.
• Experience in Execution the Test cases/Scenarios of Web Application and Mobile /Desktop Applications.
• Preparation of test data for positive scenarios and negative scenarios.
• Experience in using the databases like SQL Server and Oracle, DB2 for Backend testing.
• Involved in automation of test cases for regression testing using Automation Tool QTP.
• Experience in working with Salesforce.com (SFDC) CRM, MS Dynamics CRM, SAP CRM and Oracle CRM.
• Experience in service cloud and sales cloud applications
• Worked on several integration projects, Testing End To End between Salesforce CRM and other Back End systems like Oracle, SAP, Siebel, PeopleSoft and Micro Soft Dynamics etc.
• Experience in using Microsoft Office SharePoint Server and VM Ware virtual desktop systems.
• Tested different types of Modules, Objects, Accounts, Contacts, Queues and Cases and etc. in Microsoft Dynamics CRM Application.
• Experience in the Designing and Execution of the test scenarios and test cases for the Mobile Apps.
• Experience in Testing the Mobile applications like IOS (IPhones, I pads) and Android OS.
• Experience in Testing the IVR Applications, Tested the IVR response messages through using the phone.
• Experience in testing the POS (Point of Sale) application and POS transactions.
• Experience in Testing the Web Services using SOAP UI.
• Experience in Web Apps, Desktop Apps, Mobile Apps, Salesforce (SFDC) and MS Dynamics applications.
• Experience in Using the Test Management tools, Quality Center, HP ALM, TFS (Team Foundation Server) / Microsoft Visual studio 2010, JIRA for Bug/Defect tracking/Reporting system.
• Involved in Daily Scrum/ Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Experience in working Agile/Scrum environment.
• Experience in Testing CTI controls like inbound /outbound calls.

TECHNICAL SKILLS

Operating System: Windows XP/7, UNIX, Android, and IOS

Languages: SQL, PL/SQL, XML, HTML, C, C++, VB Script, Java, .net, C sharp, SOA

Databases: Oracle, SQL server, PL/SQL and DB2.

Testing Tools: HP ALM, QC (Quality Center), TFS (Team Foundation Server), JIRA, SOAP UI, QTP, Visual studio, and Selenium, Test Architect.

Other Tools: MS Office, Putty, TOAD, VM Ware, Salesforce (SFDC), MS Dynamics, Share point, MS outlook.

PROFESSIONAL EXPERIENCE

Confidential, SFO, California

Functional QA

Responsibilities:

• Gathering the requirements and Analyzed business rules, system requirements and prepared test data for Test Scenarios.
• Participated in Requirement Analysis and Design review meetings.
• Prepared Test cases for Smoke Testing, Functional testing, Integration testing and System testing.
• Tested different Modules, Objects and Apps in Web Applications and Salesforce Application.
• Involved in preparation of Test Plan, Test Strategy and Test Scenarios.
• Experience in Testing/Execution the Test cases/Scenarios of SFDC Application.
• Experience in testing configuration and customization like fields, page layouts, users, and role hierarchy.
• Extensively worked on Salesforce Apps, objects - Accounts, Leads, Contacts, Opportunities, Quotes, Sales Orders, Cases, Contracts and Activities etc.
• Experience in salesforce service cloud and sales cloud applications.
• Involved in automation of regression test cases and executing scripts using QTP.
• Using JIRA, HP QC for Defect logging and project tracking purpose.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum.
• Involved in writing SQL queries by using SQL Server.
• Involved in testing the Mobile web applications, like IOS and Android Phone.
• Involved in Daily Scrum/ Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.

Environment: Salesforce (SFDC), JIRA, HP ALM, Oracle, Agile, SQL-Server, Java, SharePoint, QTP, .Net, Middleware Web methods, Apex, Visual Force, SOAP UI, Siebel CRM, SAP CRM, Informatica ETL, XML, HTML, Windows 7/XP.

Confidential, Grand Rapids, Michigan

MS Dynamics Functional QA

Responsibilities:

• Analyzed Business rules and system requirements for Amway Business.
• Participated in Requirement Analysis and Design review meetings.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum, Waterfall etc.
• Prepared Test cases for Functional testing, Integration testing and System testing.
• Involved in Execution of Test cases for the Verification of Work flow in Microsoft Dynamics CRM Systems.
• Experience in Smoke/Sanity Testing in different test environments like Test, QA and Prod.
• Tested web-based and desktop applications.
• Tested CTI controls like inbound Calls and out bound calls (Answer Call, Hold call, Transfer call, conference calls, Dial call and Hang up calls).
• Experience in testing configuration and customization like fields, page layouts, users, and role hierarchy in Microsoft Dynamics CRM.
• Extensively worked on the standard and customs objects - Accounts, Contacts, Queues, cases, Sales Orders, Returns, product types and Activities etc.
• Performed Smoke/Sanity Testing, GUI Testing, Regression testing, Black box and Functional, Integration, System, Regression and performance testing, UAT (User Acceptance testing).
• Involved in writing SQL queries by using SQL Server.
• Involved in automation of regression test cases and executing scripts.
• Used TFS (Team Foundation Server) / Microsoft Visual studio for bug/defects tracking and reporting.
• Responsible for daily Scrum/Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Involved in the Designing and Execution of the test scenarios and test cases for the Mobile Apps.
• Experience in testing the Mobile web applications, like IOS and Android Phone and Ipads.
• Tested the Amway applications on wide range of Mobile handset devises, like iPhones and Samsung.
• Tested using the Mobile apps, customers can order products through shopping cart online.
• Involved in testing on ecommerce websites for Amway retail Business.
• Tested Using this eCommerce, eBusiness website customers can buy/Oder the Amway products online.
• Experience in testing to create and add/delete/edit products to the shopping cart for our business customers.

Environment: TFS, Microsoft visual studio 2010, Fiddler, Test Architect, QC, VM Ware Machines, Agile/Scrum, SOA, HTML, Manual/Automation Testing, SQL server, C sharp, Soap UI, eCommerce, .net, Java, windows XP/7 and Lotus Notes, IOS and Android.

Confidential, Salt Lake City, Utah

Mobile / SFDC Tester

Responsibilities:

• Analyzed business rules and system requirements for Mobile Apps.
• Prepared test data for Test Scenarios for Mobile Apps.
• Participated in Requirement Analysis and Design review meetings.
• Prepared Test cases for Functional testing, Smoke Testing, Integration testing and System testing.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum, Waterfall etc.
• Responsible for Daily Scrum/Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Experience in preparation of Test Plan, Test Strategy, and Test Scenarios for the Web Application / website Application and Mobile Applications also.
• Experience in Execution the Test cases/Scenarios of Web Application and Web site Application and Mobile Apps.
• Tested different Modules, Objects and Apps in Web Applications and Mobile Applications.
• Tested the Mobile Apps with different operating systems, like Android and IOS.
• Prepared the Test Data for test the mobile Apps.
• Tested Remote Check Deposit functionality in Mobiles App
• Experience in Using TFS for logging the defects.
• Involved in writing SQL queries by using SQL Server/Oracle.
• Tested in working with Salesforce.com (SFDC) CRM.
• Tested with Salesforce.com various sandbox, Test, Build, QA and Prod environments.
• Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Worked on several integration projects testing End To End between Salesforce CRM.
• Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, and custom apex pages and classes, validation rules, formula fields.

Environment: Quality center, TFS, Manual/Mobile Testing, SFDC Application, .net, java, Apex, Visual force, Oracle, SQL Server, Windows XP/Win7, Android and IOS.

Confidential, Denver, CO

SFDC QA Analyst

Responsibilities:

• Analyzed business rules and system requirements and prepared test data for Test Scenarios.
• Participated in Requirement Analysis and Design review meetings.
• Prepared Test cases for Smoke Testing, Functional testing, Integration testing and System testing
• Tested different Modules, Objects and Apps in Web Applications and Salesforce Application.
• Tested web-based and/or client-server applications.
• Experience in testing configuration and customization like fields, page layouts, users, and user role hierarchy.
• Extensively worked on Salesforce Apps, objects - Accounts, Leads, Contacts, Opportunities, Quotes, Sales Orders, Contracts, and Activities etc.
• Experience in salesforce service cloud and sales cloud applications.
• Involved in automation of regression test cases and executing scripts using QTP.
• Used Quality Center for Defect/bug logging and project tracking system.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum, Waterfall etc.
• Involved in writing SQL queries by using SQL Server.
• Responsible for Daily Scrum/ Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Coordinated with project manager and development team to formulate test strategy, scope of test effort, test resources required, and test-release schedules.
• Verified CSG billing system through Rumba in mainframe Systems.
• Experience in Testing the IVR Applications.
• Tested the IVR response messages through using the phone.
• Tested IVR call log entries in Database systems.
• Developed and maintained test documentation and test scripts.
• Tested Ecommerce web sites for Dish customers.
• Developed and maintained test documentation and test scripts.
• Prepared test Scenarios/cases for IOS IPad and Android Tablets.
• Experience in testing different modules, Objects and functionalities in IOS and Android.
• Used test data from Dashboard tool for our testing purpose in DEV, QA and TEST Environments.

Environment: Oracle, SQL-Server, Java, SharePoint 2007, Quality Center, QTP, Salesforce (SFDC) Application, .Net, Middleware eCommerce web applications, Web methods, Apex, Visual Force, SOAP UI, People Soft, C#, XML, HTML, Windows 7/XP.

Confidential, SFO, CA

QA Analyst

Responsibilities:

• Analyzed and reviewed the software requirements, functional specifications and design documents.
• Responsible for developing and implementing test plans, test requirements, test cases and test scripts in Mercury Test management tool - Quality Center.
• Tested scenarios manually based on test cases to validate system with different data sets.
• Used Quality center for defect Management. Analyzed, documented and maintained Test Results and Test Logs.
• Conducted System Testing, GUI Testing, Sanity testing and Cross Browser compatibility testing during the releases and interacted with the developers to resolve any technical issues.
• Tested the functionality of each screen to monitor proper navigation.
• Worked on total code review with developers. Assisted production support on an as needed basis.
• Defined test strategies, planned and managed all testing activities including functional, UAT, and regression testing.
• Responsible for weekly status meetings showing progress and future testing efforts to QA lead.
• Representing the TRIAGE from Testing Team to discuss on the defects.
• Used TOAD to run the sql queries.
• Used to mainframe billing application to verify the data updates done in frond end.
• Used UNIX commands to run the batch jobs and manipulate the data.

Environment: Agile, Manual & Automation Testing, Quality Center, QTP, Java, dot net, SQL, Oracle 9i, HTML, UNIX, TOAD, MS Office.

Confidential

Test Engineer

Responsibilities:

• Analyzed business rules and system requirements and developed Test Scenarios and test Cases.
• Involved in System and Integration Environment testing.
• Tested Web services in Workstation which gets data from various Endpoints like Provider, Subscriber, Claim history
• Tested the Web applications and Web Portals.
• Tested the web application security and role based testing.
• Validated the user profiles and single sign on for web application portals.
• Used SQL Developer to connect to database and pull out the test data.
• Used Tibco Administrative console Interface to check the messages in the queue.
• Tested the Access groups and work groups for various workstation users.
• Tested various Workbasket Permissions and Route work actions in Pega Workstation.
• Tested the various actions on claims like Pending Denying, Resolving Exception, Routing of claims and Splitting claims.
• Worked with SQL queries and UNIX shell scripts.
• Checked the field lengths for professional and Institutional claims using Pega developer portal.
• Developed Operator Maintenance portal, which provides an interface to change the operator IDs.
• Involved in the weekly status meeting to discuss the upcoming releases, requirements and other major issues.

Environment: Quality Center, Java, .net, XML Schema, Oracle, SQL Developer, Unix, MS-Office, Unix and Windows.