SUMMARY

• 8 plus years of core expertise in the field of Information Technology as QA Lead/Senior Quality Analyst covering areas like Business Process Design, System verification and validation in diverse fields such as Healthcare, Insurance, Online Banking and Telecom.
• Experience in leading, managing and coordination with co - sourcing partners and team.
• Excellent Knowledge of processes followed in a CMM Level 5 organization.
• Working experience of Software Development Life Cycle (SDLC). Knowledge and experience in every phase of Quality Assurance Life Cycle (QALC).
• Core expertise on Web Service Testing (SOAP & REST), Automation Testing (QTP), Manual and Database Testing. Experience in various testing strategies like System/Integration/Automation/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, and Functionality Testing) of UI and Web Applications.
• Extensively used SOAP & REST protocol for web services testing. Experienced in working on architectures like SOA and N-Tire Architecture
• Exclusive experience in both frontend and backend testing using manual and automation Tools.
• Expertise in preparing Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and Manual testing based on the User Requirement Document and System Requirement documents for the Functional, System,(system Integration, Data quality), Integration, Regression, GUI, UAT, Database, Smoke/Sanity and Usability testing.
• Executions, tracking defects and coordinating defect fixations on both Black box and White box Testing.
• Managed entire testing life cycle processes (STLC) using V-Model, Waterfall Model, Agile Methodology (Scrum) and Service Oriented Architecture (SOA) for multiple projects including Test process implementation, Test planning, effort estimation, Process Improvement, Testing techniques..
• Extensive experience in automated testing using Interactive tools like Quick Test Pro (QTP)/ HP Unified Functional Testing (UFT), Microsoft Visual Studio & Rational Performance Tester (RPT).
• Sound knowledge of test management tool HP Application Lifecycle Management (ALM), Rational Quality Manager (RQM) and Share Navigator.
• Excellent experience in UNIX and its controlled environments using Simulator and Crons.
• In depth knowledge in RDBMS technologies (Oracle, SQL Server), TOAD, SQL Server Management Studio and SQL Developer, with combination of Defect Tracking tools like Quality Center/Test Director, JIRA, Clear Quest, Team Track and developing Requirements Traceability Matrix (RTM) along with Capturing and Updating Change Requests.
• Integrator between business needs, technology solutions and development team to meet customer requirements starting from SRD, Design, Execution, implementation to maintenance.
• Versatile Team player with excellent problem solving, leadership, interpersonal, and communication skills.

TECHNICAL SKILLS

Programming Language: C, C++, VB Script, SQL, .NET

Database: Oracle and SQL Server 2008, MS Access

Database Tools: TOAD, SQL Developer and Putty

Scripting Languages: VB Scripts, Java Scripts

Web technologies: HTML, XML, MS Office

Testing Tools: QTP, SOAP UI, RPT, Microsoft Visual Studio

Test Management Tool: HP ALM, IBM RQM and Share Navigator

PROFESSIONAL EXPERIENCE

Confidential, Flint - MI

Sr. Quality Assurance LEAD Engineer

Responsibilities:

• Methods designed with Agile, Scrum methodology for monthly iteration. Involved coordinating daily status and executions, scrum meetings, Technical and testing reviews.
• Performing Web services testing using both SOAP and REST protocol.
• Using Microsoft Visual Studio for RESTful Service and SOAP UI for SOAP protocol.
• Writing UNIT test script, debugging the script executing test case.
• Performing Backend Database testing and reporting using SQL Developer.
• Executed test cases and test scripts for manual and automation testing. Defects are raised in Share Navigator for logging, tracking and reporting bugs in the application.
• Perform the tasks of designing and developing test procedures to meet business requirements. Responsible for driving E2E Test scenarios efforts and in identifying test data for UAT.
• Trained the end users group, documented the functional and technical instruction and user guidelines for business.
• Performed Data Driven testing using different Data Grid. Validated SOAP response using SOAPUI assertions. Performed Data validation and Data Integrity testing.

Environment: .NET, Microsoft Visual Studio, SOAP UI, FileZilla, XML, WinSCP, MS Office, JIRA, Share Navigator

Confidential, Jefferson - MO

Sr. Quality Assurance LEAD Engineer

Responsibilities:

• Leading and Coordinate in Business requirement gatherings, analysis, Test Plan for each release, Test case Writing, Review & Execution.
• Extensive knowledge in Eligibility, Notices and Chang in Circumstances (CIC) for state Medicaid service.
• Managing test teams, Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release. Interacted with BA for gathering requirements.
• Designed and executed SOA services functional tests using SOAP Protocol. Generated reports using SOAPUI and Inserted Assertions on the Test Cases to validate the XML.
• Tested Web services like SOAP protocol using SOA, Web-based applications as well as client server applications.
• JIRA is used to create defects and maintain a proper defect management cycle.
• Staff augmenting the project needs as per the various releases and co-ordinate daily, weekly and quarterly release plans.
• Reporting and Managing Daily Status Report, Execution progress and Bug Report to Management and Business.
• Methods designed with Agile, Scrum methodology for monthly iteration. Involved coordinating daily status and executions, scrum meetings, Technical and testing reviews.
• Executed test cases and test scripts for manual and automation testing. Defects are raised in the JIRA for logging, tracking and reporting bugs in the application.
• Understanding Functional Specification; Reported Test Progress and address issues to Management.

Environment: Java, IBM Curam, SOAP UI, UNIX, XML, Flat Files, MS Office, JIRA, Share Point

Confidential, Minneapolis - MN

Sr. Senior Test Analyst

Responsibilities:

• Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release.
• Maintained Traceability matrix and manual tests in Quality Center. Interacted with BA for gathering requirements.
• Methods designed with Waterfall, Agile, Scrum methodology for monthly iteration.
• Review bug reports from the test technicians for errors prior to them being entered into the tracking software.
• Role involved coordinating daily scrum meetings, sprint planning, Technical and testing reviews.
• Developed and Performed execution of Test Scripts manually to verify the expected results.
• Created manual Test Cases in HP QC/HP ALM for various User Stories based on Release and Sprint Plan.
• Executed test cases and test scripts for manual and automation testing.
• Defects are raised in the HP Quality Center/HP ALM for logging, tracking and reporting bugs in the application.
• Implemented test automation using tools from HP (QTP and Quality Centre) for both Regression Testing and frontend Testing.
• Developed and debugged scripts and libraries of the reusable components using VB Script.
• Work involved Database testing, Reports Testing using Business Objects, Data Extraction, Transformation and Loading (ETL).
• Performing Functional, Integration and UAT testing on the application.
• Defect Managed with JIRA, Team Track and Quality Center for quality controls and fixes
• Performing Web services testing with SOAP UI and Backend Database testing using SQL queries.
• Generated reports using SOAPUI and Inserted Assertions on the Test Cases to validate the XML.
• Performed Data Driven testing using different Data Grid. Validated SOAP response using SOAPUI assertions.
• Performed Data validation and Data Integrity testing.
• Understanding Functional Specification; Reported Test Progress and address issues to Management.
• Performed Gap Analysis to compare all elements of existing "as is" with desired "to be" processes.

Environment: Java, SOAP UI, F-Secure SSH File Transfer, Autosys, QTP,UNIX, XML, Flat Files, MS Office, SQL Server Management Studio, SQL Developer

Confidential, Minneapolis - MN

UAT Test Analyst

Responsibilities:

• Worked with client groups to determine user requirements and goals. Acted as a Sr. Quality Analyst from a system requirement standpoint, to both business users and the technical teams.
• Meetings with SMEs and Test Manager to provide high performance and Quality Product.
• Analyzed business requirements and Functional Specification Document, Prepare high level and low level Scenarios.
• Developed automated QTP VB scripts for functional frontend and regression testing using QTP 10.0.
• More stress on all Positive and Negative Functional test cases based on high Defect density area in the Product.
• Test process implementation, Test planning, effort estimation, Preparation of Test Metrics.
• Reviewing and updating the Test Cases, and analyzed results.
• Performed Functional, Regression Testing, Re-testing and Batch executions.
• Involved in the Peer Review for Sanity Testing, User Acceptance Testing (UAT) and Regression Testing.
• Tracking and Reporting Defects using Telelogic Change Synergy and QC 10.
• Involve in GUI frontend, Functional, Web and Database backend testing. Used TOAD for querying Oracle databases.
• Designed and managed project plans and schedules. Managed resolution of project issues and conflicts throughout the System Life Cycle.
• Attended meetings with management to discuss the status of project and draft strategies for the near future.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT).
• Involving in Project Quality Process Improvements (RPM, Matrix submission, Conducting KT, Attending Process reviews, etc).

Environment: Java, J2EE, Web Services, SOAP UI, Web Sphere 5.1.1,QTP, Oracle, Sun Solaris 5.9, HP Quality Center 10, Telelogic Change Synergy

Confidential

Test Specialist

Responsibilities:

• Involved in creation and reviewing of Test Strategy document and Test Plan Document.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Extensive experience in automated testing using Interactive tools like Quick Test Pro (QTP)/ HP Unified Functional Testing (UFT) & Quality Center
• Understanding Functional Specification; Reported Test Progress and address issues to Management
• Daily Client calls to discuss all scenarios and Testing Process Improvement.
• Fine-tuned search engines and pulled data from different databases and migrated data back and forth using SQL Queries.
• Involved in creation and execution of manual test cases and automated Test Cases using QTP and analyzed the Test Results.
• Collaborated with the Performance Test Engineers in the development of test objectives .Executed the daily performance test activities during the execution phase.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.
• Set up definitions and process for test phases including Product test, integration test, and system test.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.
• UAT on call support to demonstrate and support implementations.

Environment: Java, JSP, J2EE, Sun Solaris 5.8, Oracle, DB2, Web Sphere, HP Quality Center 9.2, DRTT (Defect Recording and Tracking Tool), Rational Clear Quest.

Confidential

QA Tester

Responsibilities:

• Developed Test Plan and overall Test Strategy for the program using Test Manager
• Developed Test Cases and Test Scripts for System and UAT Testing.
• Involved in analyzing the requirements and understanding production volumes of Claims Billing Processing.
• Validated the reports and files according to HIPAA standards.
• Designing & implementation of all QA test strategy plans manually and automated test solutions for client/server and Web applications with Quick Test Pro.
• Review and approve test cases written by other QC staff members prior to execution
• Testing work flow integration of various modules.
• Querying data base by writing SQL queries using Toad.
• Tested the claims and validated the claims on mainframes.
• Performed volume testing by transmitting batch files and validating billing claims.
• Tracked defects using Clear Quest & Conducted Bug-Review meetings.

Environment: Java, .NET, C#, Quality center, Oracle, Toad, Flat Files, UNIX, Microsoft office suit.

Confidential

QA Test Analyst

Responsibilities:

• Analysis & Testing of Different Types of Dockets like Sev-1, Sev-2, Sev-3 with in the specified time frame and within the SLA for Docket Restoration.
• Defect reporting and tracking in HP Quality Centre9.2, BMC Remedy User (ITAM).
• Preparing Test Objectives and Test case for System Integration testing and System Testing.
• Have worked on Unix Shell Scripting, Reviewing Test Objectives, Test cases, Request and Response files. Executing the ST and SIT Test cases in UNIX environment.
• Perform Web service testing using SOAP Protocol by using XML request and response with different Legacy System.
• Knowledge on XML & SOAP Protocol .Experience with technologies like XSD, Schema. Knowledge in TIBCO Business Works (SOA).
• Updated and migrated legacy applications to automated SOA based processes. Converted legacy data structure to XML based data as a step towards SOA Services.
• I have also exposure to C#, ASP.NET, XML and Web Services and Microsoft SQL server 2005.
• Interacting with Developer, Business Analysis and onsite coordinators to resolve the Technical and Environment issues. Participating in the walk through on the Requirement documents.
• Articulating Ideas, Risks, Issues, and Solutions in One-on-one, group situations and put them across right tone within the team and with other team members.
• Extracting Production Log, Analyzing the issue, if required replicating the defect and with the proper investigation assign to the right queue in iTAM and finding the route cause as part of L3 analysis. Replicating the production defects in SIT environment and retesting them after fix.
• Involving in Project Quality Process Improvements (RPM, Matrix submission, Conducting KT, Attending Process reviews, etc).

Environment: Web Services, Oracle, Sun Solaris 5.9, Win SCP, Rational Portfolio Manager (RPM), HP Quality Center 9.2, BMC Remedy User (ITAM).