SUMMARY

• Tenured professional with over 10 years in IT and ITES industry, possessing experience in meticulous execution of complex transitions from Business requirement stage till UAT and Live Run.
• Extensive knowledge of Software Testing Life cycle with expertise in the Integration and Functional, User Interface, Performance, GUI, Risk Based Testing, Regression, SIT and Smoke Testing.
• Senior QA Lead managing a highly committed team across Business Global Locations
• Expertise in Testing Methodologies - Waterfall & Agile
• CQM (Consistency Quality Management) Lead for the Business Portfolio, ensuring all quality standards are met consistently during all releases for multiple applications.
• Demonstrated abilities in devising business plans & strategies for accelerating the business growth for the Business Account.
• Six Sigma - Yellow Belt certified. Green Belt trained and successfully implemented Process Excellence methodologies across different domains.
• Other Area’s of Expertise: Operations, Client Servicing, Strategic Planning and Team Management.
• Managed the project lifecycle using SDLC and Agile/Scrum Methodology.
• Identify resources, procure and ramp up
• Conducted Daily Stand Up meeting for the project and worked with Scrum Board for updates/issues related to project.
• Have supported organization's strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
• Strong communication, Analytical and Client Service skills with a high learning acumen to adopt new tools and technologies with ease and seamlessly integrate skills set to resolve issues, drive projects, and meet deadlines

TECHNICAL SKILLS

ERP: SAP R/3 FI, HR and Oracle 11i eBusiness Suite

SDLC Methods: Waterfall, Agile

Management Tools: Quality Center and Hexawise

RDBMS: Oracle, MS SQL Server and MS - Access, Sybase

Project Management: MS Project

Platforms: Microsoft Windows 98, 2000/NT/XP, Vista

Applications: MS Word, MS Excel, MS PowerPoint, MS Access, MS Visio

Testing: Integration, UI,Functional, Regression and Performance testing

Trainings: SAP R/3 FI, HR and Oracle 11i eBusiness Suite

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Senior QA Lead

Environment: MS Office, Remedy, SQL, SOA,Web applications, Power Center 9.0.1, Quality Center, UNIX and Autosys.

Responsibilities:

• Coordinated with sponsors and stakeholders to formalize the scope of the project.
• Developed solutions to resolve organizational issues to improve services offering.
• Derive reasonable Scope, Resource requirement, time frame for E2E Design, Development, Integration, Testing, and Deployment.
• Identify and plan for key Risks, Issues and Dependencies (Internal and External)
• Design delivery methodology. Quote cost as a Fixed bid project to be run on an Agile Project management - Scrum based - implementation
• Reviewed Business Requirement Documents, Software Requirement Documents and assisted in preparing Test Cases, Test scripts and Execution.
• Managed the project lifecycle using SDLC and Agile/Scrum Methodology.
• Identify resources, procure and ramp up
• Worked on Testing theUIapplication using Selenium Web Driver.
• Performed functional testing of OMSUI, batch processing system for fulfillment process of orders.
• Involved in credit card TransactionSOATesting using the tool Parasoft.
• Conducted Daily Stand Up meeting for the project and worked with Scrum Board for updates/issues related to project.
• Devise process for Change Requests outside agreed fixed cost scope
• Define Quality standards and definition of Done
• Conduct Functional (Story Writing) and Architectural envisioning workshops

Confidential, Irvine, CA

Quality Lead

Environment: MS Office, Remedy, SQL,SOA,SOAP UI Web applications, Power Center 9.0.1, Quality Center, UNIX and Autosys.

Responsibilities:

• Onsite Coordinator, leading and working with a team of 7 members at the offshore location.
• Analyse business requirements and participated in business requirement walk through and design walk through meetings
• Prepare Test Strategy Document and Test Case Document, Requirements Traceability Matrix to map the requirements with their respective test cases in HP Quality Centre
• Design and develop detailed Test Plans and Test cases which specify testing overview and testing approach depending on the Business and Technical Requirements.
• Perform Functional Testing, System Testing, Integration Testing, Regression Testing. Tracked and managed defects using HP Quality Centre.
• Tested request and response XML's based web services interfaces using SOAP UI.
• ValidatedUIfor multiple layout settings, correct animations, popups and notifications.
• Explored and implemented various functionalities and applications in Green HatTesterSOAtesting tool.
• Extensively used SQL server query statements to verify the data integrity and validation between the front end values with the backend database values of the application.
• Prepared test status reports during test execution process.
• Document Test Results and Test Evaluation Summary.
• Attending daily meetings and stand up to discuss the work status with business and developers.
• Defect management - Conducting daily defect status calls with client & development team to ensure on time defect resolution

Confidential, Atlanta, GA

Assistant Manager

Environment: SAP R/3 Enterprise Core 4.70, MS Office, SQL, Web applications and Quality Center

Responsibilities:

• Program Management for Implementation of SAP for Payroll and Time and Attendance processes
• Onsite Coordinator, leading and working with a team of 25 members at the onshore and offshore locations.
• Derive Scope, Resource requirement, time frame for E2E Design, Development, Integration, Testing, and Deployment.
• Identify and plan for key Risks, Issues and Dependencies (Internal and External)
• Prepare Test Strategy Document and Test Case Document, Requirements Traceability Matrix to map the requirements with their respective test cases in HP Quality Centre
• Design and develop detailed Test Plans and Test cases which specify testing overview and testing approach depending on the Business and Technical Requirements.
• Perform Functional Testing and System Testing. Tracked and managed defects using HP Quality Centre
• Prepared test status reports during test execution process.
• Document Test Results and Test Evaluation Summary.
• Defect management - Conducting daily defect status call to ensure on time defect resolution
• Designed the training plan on tools and process for the operations team
• Identified training needs for team members and ensure training implementation for the specific processes ensuring competency development across domain, operations and behavioural.
• Implemented career development & succession plan for direct reports to ensure sustainable employee engagement & motivation within the teams
• Mentor and complete formal performance evaluations for direct reports

Confidential

Asst. Manager and Project Coordinator

Environment: SAP R/3 Enterprise Core 4.70, MS Office, SQL, Web applications and Quality Center

Responsibilities:

• Program management of the ERP upgrade and timely execution of the plan with seamless handover to operations for International payroll (50+ countries) and Time and Attendance processes
• Interact, manage and coordinate with Program Manager to implement the tool
• Involved in design, review and feedback to the technical team on the tool
• Ensured timely execution of the tool with the required time for ERP testing (SIT, UAT)
• Designed the training plan on tools and process for the operations team
• Ensured successful execution of the tool and the process
• Coordination with the quality manager to develop the Service Quality plan
• Framing of SLA's with the operations and client Program Manager
• Ensured successful management of Restructures and Year End activities critical to Payroll Day to Day Job responsibilities
• Manage a team (20 associates) and execute pay run and handle payroll queries for Europe and APAC based employees
• Responsible for process performance measurement and tracking of the process to ensure smooth operations (productivity, turnaround time, quality etc.)
• Identify issues and develop strong control measures
• Update clients on performance through monthly/quarterly governance meetings and strengthen customer relationships. Provide effective and timely solutions to customers and keep escalations at a minimum People Management
• Identified training needs for team members and ensure training implementation for the specific processes ensuring competency development across domain, operations and behavioural.
• Implemented career development & succession plan for direct reports to ensure sustainable employee engagement & motivation within the teams
• Mentor and complete formal performance evaluations for direct reports

Confidential

Team Lead

Responsibilities:

• Planning and performing the configuration, testing and documentation of the Oracle Accounts Receivable application
• Testing and verifying data conversions .
• Developing training material in Word and PowerPoint
• Delivering training to key and end users
• Providing post-production support and enhancements
• As a Subject matter expert, lead and participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
• Identify, negotiate and implement payment solutions and customer process improvements.
• Communicate across multiple business partners (Sales, Global Operations, Finance, AR, and Tax) to facilitate resolution of receivable issues. Escalate disputes & non-responsiveness situations to internal/external contacts
• Preparing weekly / monthly delinquency reports, daily dashboards
• Responsible to maintain adequate staffing levels and properly operating systems in order to ensure daily activities can be completed

Confidential

Research Analyst

Responsibilities:

• Account Manager and Client Coordinator
• Identifying new Clients and Coordinating with them to increase Business Ventures and processes.
• Involved in hiring and training of new hires as per Profile requirement
• Analyse company’s status in the Global Arena and fix an action plan for growth with respect to process and revenue in the next 6 - 12 months
• Create Promotional letters and Company brochures to advertise the companies worth and potential internationally
• Resolve customer queries via email and handle escalations (if any)
• Make Cold calls converting Small Business Customer into a Large Opportunity for Dell
• Maintain MIS of the response time and the processing time of e-mails and reported team metrics daily
• Perform regular email audits and providing feedback