SUMMARY

• Over 7+ years in Software Quality Assurance and Testing of Siebel CRM, Client/Server, Web - Based and Distributed applications in Healthcare, Insurance and Banking industries.
• Developed test plans/strategies, test cases, estimated testing efforts, resource allocation, escalated testing issues, generated test metrics and reports, attended project meetings, coordinated testing environments, conducted UAT, mentored QA team, participated in test execution, logged defects, and document required processes.
• Experience with QA, system development, and test project life cycle methodologies
• Ability to work effectively with product development and systems management
• Strong QA Team Lead experience in taking projects from requirements through test case execution and implementation.
• Experience with all phases of Software Development Life Cycle (SDLC) and possess strong knowledge of Quality Assurance Methodologies and standards.
• Hands on experience in Agile Life Cycle model and testing approaches.
• Experience in mapping business priorities and requirements into test plans and strategies, tracking the development of project artifacts necessary for QA throughout projects.
• Experience in managing the daily responsibilities of testing team and working very closely with business partners/users/analysts, project managers, and dev teams.
• Excellent skills in manual testing and hands on experience in automation testing using QuickTestPro (QTP).
• Proficient in different phases of testing i.e. Integration, Functional, Regression, System, UAT (User Acceptance Testing), E2E, White Box and Black Box testing.
• Expertise in preparing test scenarios, test cases, test scripts, QA defect logs, review logs, and test metric reports for manual and automated testing.
• Performed backend testing by executing SQL queries on database DB2, Oracle and MS SQL Server. Hands on experience in using Quest Central, Query Analyzer and Toad.
• Experience in using defect tracking tools.
• Versatile team player with ability to perform under stress. Excellent analytical and logical programming skills with a good understanding at the conceptual level.

TECHNICAL SKILLS

TESTING TOOLS: QTP, LoadRunner & HP ALM, JIRA, Soap UI, Scrum process, RattionalClearCase, Rational ClearQuest, Visual Studio, TFS, open source tools.

CRM APPS: Siebel CRM, Salesforce, Business Intelligence

LANGUAGES: Java, C, C++, PL/SQL, VB, SQL

DATABASES: MS Access, DB2, Oracle

INTERNET SKILLS: JSP, ASP, HTML, DHTML, XML, VbScript, JavaScript, shell scripting, perl scripting

WEB SERVERS: IBM Web sphere, Web logic, Java Web Server, IIS

OS: UNIX, MS Windows

PROFESSIONAL EXPERIENCE

Confidential, FORT WORTH, TX

SR QA ANALYST

RESPONSIBILITIES:

• Analyzed the business requirements, use cases, TDD documents, and translated them into test plans, and test cases.
• Created the test plan document that defines the test environment, entrance and exit criteria. Planned resources required for a specific release
• Designed and developed system test cases for different test scenarios covering all aspects of project functionality and prepared Traceability Matrix.
• Regularly participated in business, use case, and TDD review meetings of different application activities in a business flow.
• Involved in leading the test management activities, initiated technical discussions with developers, organized script review meetings, defect review meetings and followed up with development to get the defects resolved.
• Responsible for Training and leading the QA Team. Responsible for co-ordinating the Functional and Automation Teams.
• Responsible for managing the Offshore testing team and co-ordinate with the Client business and development team.
• Responsible in providing all the technical details related to a defect to the development to get a quick turnaround of defect.
• Performed gap analysis, created functional test cases, test conditions, test data and performed integration, system, regression, positive, negative, E2E, and UAT testing.
• Conducted interface testing of application with multiple external systems..
• Responsible for securing the environment for all the required testing phases.
• Involved in backend database testing, executed SQL queries to check if data stored in IST and exported to external application tables is according to the specifications.
• Reported and tracked all defects using Rational Clearquest. Escalated testing issues, interacted with business users/analysts, developers, external teams to resolve the defects/issues.
• Worked with external vendor application development team. Participate and organize scrum meetings. Responsible for Sprint planning.
• Validated functionality and preparing test data for Implementation Verification Process (IVP) in production environment.
• Worked with selenium with .net and c#.

ENVIRONMENT: Rational Quality Manager, Rational Reqpro, Rational Quality Clearquest, SOAP UI, Selenium,c#,Java, .Net, XML, Agile testing, OnDemand, IAS Trace tool, Remedy, UNIX and Windows XP/7.

Confidential, SAN JOSE, CA

QA ANALYST

RESPONSIBILITIES:

• Created the test plan document that defines the test environment, entrance and exit criteria. Planned resources required for a specific release
• Developed system test cases for different test scenarios covering all aspects of project functionality and prepared Traceability Matrix.
• Participated in business, use case, and TDD review meetings of different application activities in a business flow.
• Responsible for leading the test management activities, initiated technical discussions with developers, organized script review meetings, defect review meetings and followed up with development to get the defects resolved.
• Trained and lead the QA Team. Co-ordinated the Functional and Automation Teams.
• Responsible in providing all the technical details related to a defect to the development to get a quick turnaround of defect.
• Generate and update the key business stakeholders with clear, concise reports regarding product quality and performance and provides recommendations to facilitate product readiness decisions
• Performed gap analysis, created functional test cases, test conditions, test data and performed integration, system, regression, positive, negative, E2E, and UAT testing.
• Conducted interface testing of application with multiple external systems.
• Tested various functionalities like Membership & Eligibility, Customer Registration and Payment, Provider Search and Benefits Packages.
• Used Quality Center extensively for drafting test cases, manually executing test cases and logging defects.
• Responsible for securing the environment for all the required testing phases.
• Involved in backend database testing, executed SQL queries to check if data stored in IST and exported to external application tables is according to the specifications.
• Reported and tracked all defects using QualityCenter. Escalated testing issues, interacted with business users/analysts, developers, external teams to resolve the defects/issues.
• Worked with external vendor application development team. Participate and organize scrum meetings. Responsible for Sprint planning.
• Validated functionality and preparing test data for Implementation Verification Process (IVP) in production environment.
• Responsible for generating the Testing Status reports.
• Worked with selenium with java.

ENVIRONMENT: HP Quality Center 9.0/10.0, Java, .Net, XML, EAS Viewer,Agile testing, Selenium, ReqPro 8.0, DB2, Quest Central, Siebel CRM, Salesforce, Siebel Business Intelligence, MS SQL Server, UNIX and Windows XP.

Confidential, ATLANTA, GEORGIA

QA ANALYST

RESPONSIBILITIES:

• Involved in testing web applications for GUI, Functionality, web services and Database Testing with both Manual and Automated Testing Processes.
• Developed the test scenarios and built the test scripts for Functional Testing.
• Manual Database testing to verify that the business rules are implemented as needed by business.
• Execute SQL to verify the database operations are successful when the claims are being submitted.
• Mercury Quality Center was used to login functional bugs and design issues.
• Communicate with development and Business stakeholders as needed and resolve the defects.
• Involved in co-ordination and managing offshore testing team.
• Performed the Back-End integration testing to ensure data consistency on front-end by writing and executing SQL queries on the database.
• Verification and Validation for the HIPAA Compliance.
• Performed Web-services testing

ENVIRONMENT: HP Quality Center, Mercury LoadRunner, Microsoft Office Applications, Automation Framework and Visio, IBM Websphere, parasoft SOA tool, HIPAA Compliance.

Confidential

SR. QA ANALYST

RESPONSIBILITIES:

• Analysis and validation of the Business requirements.
• Verify the Business processes from end-to-end.
• Involved in complete cycle of gathering business requirements, designing the test cases, scripting, test execution, analysis and reporting.
• Designed Test Scenarios.
• Involved in mentorship of new analysts.
• Developed QTP automation scripts for Smoke testing of the new builds.
• Implemented an automated data-driven framework.
• Analyzed test reports and presented to the management.
• Installed the applications on various systems with different configurations.
• Involved in database testing using SQL queries and also using database functions for automation.
• Developed QTP scripts and maintained them across different releases.
• Extensively used Quality Center for test planning, defect tracking and reporting.

ENVIRONMENT: Java, VMWare, Websphere, QTP, LoadRunner, InstallShield, Client/Server, Windows NT, Mercury Quality Center, SQL, Microsoft Office products and Visio.

Confidential

SR. QA ANALYST

RESPONSIBILITIES:

• Analyzed the Business requirements and the site specifications.
• Developed detailed Testing Strategy for the entire application and developed various test cases.
• Involved in the complete cycle of gathering performance requirements, designing the load model, scripting, test execution, analysis and reporting.
• Initiated, coordinated and implemented the QA Process and Methodologies.
• Involved in all the phases of the Manual/Automated Testing.
• Created various Web Scripts for the Application using Mercury WinRunner, Quick Test Pro and LoadRunner for Functional and Performance testing.
• Enhanced and modified the QTP scripts according to the test case scenarios.
• Created Master Test scripts to perform recovery scenario and initial base line setup on the application.
• Configured LoadRunner to monitor various performance parameters of database servers, application servers and web servers.
• Involved in configuring machines, setting up test boxes for performance testing
• Involved in database testing using SQL queries and also using database functions for automation.
• Used Quality Center for planning tests and logging defects.
• Generated Data Driven scripts that access the backend database.
• Used Quality Center to invoke the scripts and initially performed the baseline testing and organized all the scripts systematically and generated reports
• Generated Test Scripts using WinRunner and Mercury Quick Test Pro for Regression testing.
• Regression Tested new release versions.
• Extensively used Quality Center, for test planning, bug tracking and reporting.
• Also analyzed the LoadRunner reports to calculate Response time and Transactions per Second (TPS).