SUMMARY

• Over eight years of experience in Software Quality Assurance being good team player and always having good interaction with management, clients, developers, team members, QA testers and other groups.
• Extensive experience in Black Box testing and Test methodologies. Having good knowledge on SFDC UI concepts such as creating views and UI layout. Proficient in Functional, Negative, Regression, System Integration (SIT), Acceptance (UAT) and Browser Compatibility Testing. Well experienced in test case creation based on the design, test planning, test execution, test results analysis, bug tracking and reporting.
• Conversant with all phases of Software Development Life Cycle (SDLC) and involved in different test phases like Functional, System, Regression and Integration testing
• Experience of testing client/server, web - based & multi-tier architecture applications
• Experience in testing CRM applications, have exposure of testing Confidential Experience on SFDC Reports, Dashboard functionalities and Integration Testing between SFDC with other applications. Knowledge on SFDC Architecture, SFDC concepts. Knowledge on User Creation and Permissions (Administration).
• Efficient in maintenance of QA/Test Labs
• Have understanding of testing in Agile environment.
• Have understanding of VMWare virtualization products
• Established and maintained productive working relationships with
• US permanent resident with full employment authorization

TECHNICAL SKILLS

Operating Systems: Windows 7/Vista/2000/NT/XP/ME, UNIX/LINUX

Languages: HTML, SQL, XML, JavaScript, VB Script, Visual Basic

Test Automation: NUnit, Selenium IDE, Selenium RC, QTP, Winrunner

Testing Tools: Test Director, Testlink, Quality Center, QAForce, BugForce

RDBMS: MS SQL Server, ORACLE, MS Access

Browsers: MSIE, Firefox, Netscape, Safari, Chrome

Interface: AS2, FTP and SFTP

EDUCATION & TRAINING:

Master of Computer Applications, Confidential Dev University, Amritsar, India.

Software Quality Assurance Training, Portnov, Mountain View, CA.

Selenium Training, Portnov, Mountain View, CA.

PROFESSIONAL EXPERIENCE

QA Engineer

Confidential, San Bruno, CA

Responsibilities:

• Brought vendors on board through direct systems integration and 3rd party systems/hub integration.
• Configuring, integrating Confidential Drop Ship Vendors into Confidential EDI Systems
• Instrumental in leading the commerce hub 3rd party integration used for on boarding many DSVs.
• Experience on supply chain/logistics, sales/purchase orders, fulfillment, customer support, shipping and returns.
• Experience with customer support, item upload, inbound PO, invoice and inventory feeds, facility split, packing slips, carrier labels, S2S/UCC128 label, XML, Flat file and EDI transactions.
• Knowledge of setup/configure - communication protocols, vendor profiles, items in-house tools Bedrock Dashboard, Content Tool, SCMT and Avocado.
• Prepared the estimates, schedules and guidelines documents using MS office programs efficiently.
• Created product requirements document, test cycles/plans/cases to comply with the different upgrade requirements of each vendor. Coordinated web based and back end testing.
• Worked on different test environments and coordinated integration and user acceptance tests.
• Uses Remedy for task/setup requests and Quality Center for project based defects and issues tracking.
• Efficiently communicate to managers, stakeholders, change management, cross functional teams, virtual/offshore teams, business users, Fulfillment team and vendors of work progress, issues, challenges and resolutions and follow up promptly.

Environment: SQL, PL/SQL, SFTP, FTP, Shell Script, Mailbox, AS2, Windows XP, Quality Center

QA Analyst

Confidential, Sunnyvale, CA

Responsibilities:

• Developed test cases based on test plans, requirements documents and functional specifications for functional, integration and system testing.
• Testing customized (according to requirements) SFDC.
• Modifying and executing test cases based on test plans, requirements documents and functional specifications.
• Manual testing of objects Leads/Accounts/Activities (event/task) /Opportunities/ Dashboard.
• Writing and maintaining test cases using Quality Center.
• Reporting bugs, keeping track of defects using Quality Center.
• Testing GARD of the owner of the different Objects.
• Executed Integration Testing between SFDC with other applications
• Managed daily activities in Scrumforce.
• Was responsible for Sanity Testing, Smoke Testing and Regression Testing

Environment: SQL Server, Java, J2EE, JSP, HTML, Servlets, XML, Windows XP, Quality Center

Software Tester

Confidential, Redwood City, CA

Responsibilities:

• Functionality and regression testing of “MokaFive ” virtual desktop management product, which provides a desktop-as-a-service (DaaS) platform for managing desktop computers.
• Tested Moka5 Player, which allows users to download and run LivePC on MAC and Windows
• Tested Creator module, which allows admins to create LivePC's, upload them to the server, configure, etc.
• Modifying and executing test cases based on test plans, requirements and functional specifications
• Provided regression testing on numerous functional areas such as User, Group & Roles Management, LDAP Depth Control, Live PC Management, Logs and Server Activity, Reports, CSV Support, etc.
• Worked with web GUI developers to create a test plan. Writing and maintaining test cases using Testlink.
• Executed Systematic testing, full regressions and longevity test just before releases.
• Reporting bugs, keeping track of defects using bug-tracking system
• Communicated with the Team Lead and other QA Team members to resolve issues
• Performed tests to a server's web UI and tests to a server functionality
• Tested Active Directory (AD) Policy settings setup and Server policy settings
• Tested final versions of Player and Creator on Vista
• Performed AD packets uploading tests

Environment: SQL Server, Java, J2EE, JSP, HTML, XML, Windows XP, Windows 7,Windows 98, Mac 10.5 and Mac 10.6, Testlink

Software QA Engineer

Confidential, San Francisco, CA

Responsibilities:

• Developed test cases based on test plans, requirements documents and functional specifications for functional and system testing.
• Used QAForce to create and maintain Test Cases and Traceability matrix.
• Tested all applications manually and ran automation scripts to check functionality.
• Tracked show stopper and critical bugs and reported them through Bug force.
• Interacted with developers to resolve technical issues.
• Did Regression Testing.
• Did Integration Testing.
• Responsible for daily status, attend the bridge meetings showing progress and future testing efforts.
• Managed daily activities in Scrumforce.
• Regularly met with team leads, manager and developers to evaluate the project progress.
• Reviewed requirements and functional specs for various projects and helped team creating test plan and test cases.
• Helped other team in cross team blitzing to test their product

Environment: NUnit 2.4.8, Microsoft Visual Studio Team System 2005, C#, XML, Bug force, QAforce, Scrumforce, SQL Server 2005, Perforce, Apex Explorer 8, Exchange explorer, Windows XP

Confidential

Responsibilities:

• Development of testing-related documentation, including test plans, test cases/scripts, and bug reports, assessing quality and associated risk.
• Working closely with release team for all major releases, weekly patches and e-releases.
• Execute all automated test cases for BVT, regression testing,Sanity Tesing.
• Maintain all execution lists for all type of testing using QA Force.
• Reporting the bugs in Bugforce & GUS and coordinating with development team till defect closure.

Environment: NUnit 2.4.8, Microsoft Visual Studio Team System 2005, C#, XML, Bug force, QAforce, Scrumforce, SQL Server 2005, Perforce, Java, J2EE, Windows XP

QA - Web Services

Confidential, Sunnyvale, CA

Responsibilities:

• Responsible for various quality assurance and test automation activities including testing database and various applications using ASP,VB,XML,XSL and Backend as SQL server 2000.
• Discover and report application issues·
• Did Regression Testing.
• Design and maintain test to ensure user experience, quality and conformance·
• Participate in expanding regression coverage, perform initial verification
• Reproduction and analysis of user reported problems.

Environment: ASP, XML, XSL,Quality Center, SQL Server 2000,Windows XP, Windows NT

Quality Analyst

Confidential

Responsibilities:

• Analyzed the top-level requirements for software functions for each Business Process.
• Conducted walkthroughs and meetings with project team, end users/application owners to understand the application/SRS document.
• Performed software requirements traceability analysis to trace software requirements to (and from) system requirements and to risk analysis results
• Created Test Strategies and Test Cases to satisfy Test Requirements and documenting the same in Test Director.
• Involved in writing test cases and reviewing them on Test Director.
• Involved in manual/automated testing for the system integration testing.
• Did testing on unix and windows machines.
• Wrote test plans and test cases that identify the schedules, environments, resources (personnel, tools, etc.), methodologies, cases (inputs, procedures, outputs, expected results) using Test Director.
• Performed system testing to ensure the validity of the requirements and mitigation of risks prior to formal acceptance.
• Extensive use of SQL queries to validate data in the Oracle database
• The Test report was developed by using Test director.

Environment: Winrunner, Test director 7.2, Windows2000/2003, Solaris 7, Java, HTML, SQL, MS-Access

Quality Tester

Confidential

Responsibilities:

• Writing and executing software System test plans and Test cases. These Scripts were developed after reviewing the business requirements document, and technical specifications document
• Conducted Functional, Integration, System, Regression, Black Box Testing.
• Test Management and Test Case generation was done using Mercury Quality Center.
• Developed the test cases to test functionality, interface of the application Performed manual testing for this module.
• Writing and testing complex SQL (Oracle) queries & getting explained to verify the SQL performance.
• Used Manual Testing for Regression testing using on each new build of application under test.
• Development of test case scenarios for functional testing of web application developed in HTML and XML.
• Prepared test data as per the specifications of BRD (Business Requirement Document).
• Analyzed, documented and maintained Test Results and Test Logs.
• Defect Management using Mercury Quality Center
• Responsible in providing regular test reports to the management
• Participate in product review, functional review and design review meetings and provide feedback from QA standpoint.

Environment: Windows 2000/NT/XP, Oracle 8i/9i, SQL

Confidential

Software Trainee

Responsibilities:

• Developed UI screens. Database tables, Reports and implemented business logic.
• Data Driven Tests were conducted using Win Runner and Test Director test Automation tools
• Performed negative and positive testing.
• Did Black box testing.
• Did Regression Testing.
• Developed test specification documents and testing strategies for system
• Identified Software bugs and interacted with development team to resolve the issues.
• Participated in Document review and validation.

Environment: VB, VB Script, HTML, Oracle 7/8i