SUMMARY

• 6 years of experience in IT industry as a System Quality Assurance Analyst in Financial (Banking and Credit Card Payments) & Retail and Insurance domain
• Extensive working experience in Agile and Waterfall Methodologies.
• Significant experience in all phases of Software Development Life Cycle (SDLC) that included Requirement Gathering, Analysis/Design, Documentation, Development and Testing
• Strong experience with Mortgage/Loan Origination retail industry involved in calculation of the monthly payment, funding loan, loan types, LTV, and loan estimates, closing disclosure, and foreclosures Fees distribution,
• Proficient in using QTP, HP ALM, JIRA and Clear Quest that were used for test management, tracking defects, generating reports and graphs
• Strong experience in Manual testing with emphasis on Integration Testing/Batch Testing, Functional Testing, Regression Testing, Database Testing, System Testing, and User Acceptance Testing
• Solid experience in writing Test scenarios, Test Data Conditioning, Defining Test Cases, Developing and maintaining Test Scripts, Test plans, Defects and Status Reports
• Collecting and reporting test results through various metrics reporting tools and communicating to the team on a regular basis.
• Developed Test Plans, Test Cases, Test scripts, and Test Reports in Quality Center
• Experienced in Web Services Testing using Service Oriented Architecture tools SOAP UI
• Automation experience in using QTP tools. Organized scripts as per the framework and executed test scripts across various releases
• Experienced in Database Testing by executing queries in SQL Server and Oracle database environments
• Excellent analytical and problem solving techniques, communication and interpersonal skills gained by experience.
• Exceptionally good at working with support teams to see applications and products through testing and maintenance phase.
• Strong Managerial and leadership skills in handling multiple teams on large projects
• Experience in working in complex engagements and Working on Offshore - Onsite model, leading large teams to successful implementation.

TECHNICAL SKILLS

ETL & Reporting Tools: Business Object, SQL Server Integration Services (SSIS)

Databases: Oracle, DB2, MS Access

Languages: SQL, PL/SQL, Java, UML 2.0, XML, VBBug Tracking/Testing Tools TFS (VSTS 2010), IBM Clear Quest, QTP, SoapUI, HP Quality Center/ALM, JIRA

Operating System: Windows 98/2000/NT/XP, UNIX, iOS

Data Warehouse Tool: Microsoft BI Tools 2005/2008/2012 (SSIS, SSRS, SSAS)

QA Standard: Six Sigma

Other Tools: MS Visio, Control-M, MS Office Suite, MS SharePoint

Methodologies: Agile and Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, IA

System QA Analyst III

Responsibilities:

• Created test scenarios from functional requirements and executed manual test scenarios or "use cases” to determine the accuracy and usability of new products, product enhancements, or reports to meet the goals of the team
• Re-tested defect fixes to ensure issues are resolved and communicated the progress to management
• Lead defect discussions and clearly articulated risks around different approaches under consideration to meet team goals
• Extensively involved in creating test plans, test cases and executed them on daily basis
• Clearly communicated overall process or transaction quality and provided feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
• Examined and analyzed programs, processes, claims, documentation and/or files of unusual, complex and high risk transactions to ensure credit policy and procedural compliance with internal company requirements and/or agency or government regulations
• Extensively used Application Life Cycle Management tool, Loan Information System/Loan Origination System and Application on Web platform
• Used Clear Quest to Track the Defects, Requests and Activities
• Worked on different business line such as Distributed Retail (RDP) and Centralized Retail (RCP)
• Validate Closing Disclosure and Loan Estimated Document for Real Estate Settlement Procedures Act
• Involved in Smoke Testing, Functional testing and Regression cycles for the entire application
• Worked with different CRs to make sure the requirements are correct and up to date
• Involved in Mortgage calculation for different types of loan and program code
• Worked closely with users and program developers to ensure that the application development met the user expectations during the User Acceptance Testing phase
• Acted as Subject Matter Expert for loan estimates and closing disclosure to lower level team members and assisted with their development.

Confidential, Columbia, SC

System QA Analyst III

Responsibilities:

• Client Interaction and documenting their expectations and Prepared the test cases to validate the mappings
• Actively participated in daily bug triage meetings and interacted with developers and BA diplomatically to ensure high quality
• Involved in development of Test Plan and Test Cases as per Business Requirements, System Requirement Specification and Functional Requirement documents
• Performed extensively Back end Testing in MS SQL Server SSAS, SSRS, Power Pivot, Power View, Performance Point, integration with Excel and SharePoint, tailoring solutions for Management dashboards, Financial Reporting and Operational Business Intelligence
• Participated in Test Case Review, Test Plan Review, Defect Review and Requirement Review Meetings
• Created Test Scripts, Test Cases, Test Plans and Test Data for different policy as per the requirement in Quality center/ALM
• Deployment of Business Data in to SIT Environment (SSIS)
• Involved in designing and maintaining Requirements Traceability Matrix.
• Testing and Reporting the Defects in latest product releases.
• Lead Project Meetings & Conducted Knowledge Sharing Sessions and Training to End Users.
• Reviewed requirements, traced test cases back to requirements, and coordinated discrepancies between the developers and architects (Requirements Tractability Matrix)

Confidential, Seattle, WA

BA/QA Tester II

Responsibilities:

• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user stories, and business, task and workflow analysis
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered key requirements artifacts as needed
• Performed manual and automated test procedures for functional testing of Web services using SoapUI 2.5
• Responsible for creating requests and building test scenarios for the web services project
• Developed use-cases for the system with special emphasis on defining Parent-child use case hierarchy as well as supporting Extension and Inclusion Use Cases as derived from the base Use Case Using UML as a standard and using RequisitePro as a tool.
• Preparation of test scripts for Component Testing, Application Testing, System Integration Testing, Regression Testing
• Provided user documentation, user training, and post implementation support
• Developed the documentation required for Knowledge Transfer to the users, administration and support
• Performed functional, automated regression and load testing using SOAP UI and validated schema, soap fault, and response
• Used different Assertions to validate the response received by the Test Steps during execution and
• Ensured all online web pages are compatible in multiple browser applications

Confidential, New York, NY

System QA Analyst

Responsibilities:

• Involved in creating Test Cases, Test Sets and Test Scenarios based on Business Requirement and Detail Design Document
• Involved in writing Test cases and Test Scripts using Test Director for System, Functional, Regression and Integration testing
• Used Test Director for Mapping the Test cases with the Requirements.
• Transaction testing was carried out and the SQL queries are written for testing the retrieval of the data from the DB2 and tested the Procedures and Functions.
• Conducted Functionality testing, Integration testing and Regression testing during the various phases of the development
• Conducted UAT (User Acceptance Testing) for multiple iterations involving the entire User environment setup and signed off the same after approval
• Involved in testing of HTML forms and JavaScript client side screens validations.
• Tested Hyperlinks, functionality of links, Header, Footer and Navigation flow of Online Internet Banking transfer funds between accounts, pay bills and accounts transactions.
• Writing test case scenarios for functional testing of web applications developed in HTML and XML.
• Performed Backend Testing by writing SQL statements to review the returned data to ensure that the correct data was retrieved.
• Created Test Director Test Reports upon Completion of testing for Each Build

Confidential

QA Tester

Responsibilities:

• Analyzing the business requirements as per the document
• Creating the test approach, BRD and test plan that is followed in the test preparation and test execution of the newly developed screen
• Generate Test Scenarios and Scripts from User Stories & Functional docs
• Executing Test Scripts based on the Software Development Plan (SDP), when the WR is in Functional testing phase
• Experienced in Functionality testing, Black Box Testing, White Box Testing, System testing, Integration testing and Regression testing
• Prepared the Test Plan and Test cases for the Functional, Integration and Regression testing using Test Director. Experienced in using Quality Center to develop test plans and report bugs.
• Involved in team meetings and coordinated with Developers and Business team for product release
• Involved in reviewing business and functional requirements. Extensively Tested Oracle Reports
• Logging defects and tracking them to closure using Quality Center (QC).
• Providing Sign off on the Work request that pass Functional testing.