Objective

• Use proven skills in quality assurance testing to evaluate and improve software and the Software Development Life Cycle process.

SUMMARY

• I am a motivated, responsible, and intelligent individual who is willing to explore creative options in order to solve complex problems.

TECHNICAL SKILLS

• Hp Quality Center
• Track Record
• HEAT
• DRC
• RATABASE
• Quick Test Professional 9
• Test Partner
• Microsoft Office - Excel
• PowerPoint
• Word
• Windows 95, 98
• Me
• XP 2000
• C++
• German Language

PROFESSIONAL EXPERIENCE

Splunk System Administrator

Confidential

Responsibilities:

• I administer a distributed Splunk environment deployed across multiple datacenters across the country.
• Lead effort to include additional data centers.
• I handle all requests from creating alerts, designing custom apps, to the software instillation.
• Our environment currently has a 300 GB per day indexing capacity.
• Experience with getting data into Splunk from third party applications (datapower, tealeaf, salesforce etc), using either freely available apps or custom designed apps.
• I also regularly hold training classes to introduce new users to Splunk searching and more advanced features.
• Developed custom script to speed deployments of splunk installation on Unix based systems.
• Develop custom scripts to monitor data otherwise not available (powershell and batch processing scripts)
• Administer Splunk instances on many OS - Windows server, Windows 7, Unix, Linux, SunOS, HP-UX, and AIX systems.
• Completed Splunk training for Search and Reporting, App Development, Admin training and advanced admin training.
• Developed dashboards using both simple and advanced xml as well as incorporating some custom Java code.

Configuration Management Specialist

Confidential

Responsibilities:

• Managed the move-up process of code from test to production of over 20,000 files.
• Ensured file precedence and correct versions were deployed to the correct region
• Used the Serena Dimensions product to manage the code as well as other homegrown scripts.

User Acceptance Tester II

Confidential

Responsibilities:

• Led testing effort for platform conversion from 32 bit to 64 bit HP-UX Itanium
• Managed testing effort
• Created detailed daily report for managers to track progress.
• Analyzed/triaged defects to assign to correct developer.
• Developed process to handle conversion anomalies

Quality Assurance Analyst

Confidential, Long Beach Island, NJ

Responsibilities:

• Created test plans based on requirements documents.
• Managed testing effort for production implementation
• Executed test cases
• Logged defects
• Communicated test issues/status to overall team
• Worked closely with development team to identify/resolve issues
• Developed test process/lifecycle

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Led testing effort for platform conversion and consolidation.
• Logged defects.
• Executed test cases.
• Analyzed conversion results.
• Developed process to handle conversion anomalies.
• Worked with multiple development teams to resolve issues.
• Distributed daily communications on issues/status.
• Coordinated testing efforts between different testing teams.
• Lead testing effort for platform upgrade.
• Identified/mitigated risks associated with platform upgrade.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

• Managed the testing efforts of several individual employees.
• Supported enhancements to a custom third party platform, DRC, built with Oracle database structure, and a RATABASE rating logic.
• Created test plans and schedules based on business requirements documents.
• Created QA reports and Work Allocation Sheet metrics to track overall testing progress.
• Responsible for final approval of tested code into the production environments.
• Spearheaded the development of automation oriented practices.
• Maintained and executed Oracle database SQL scripting.
• Created testing scripts using Quick Test Professional 9 software.
• Worked to reproduce existing production issues in a controlled test environment to facilitate improving an existing product version.
• Familiar with batch application testing.

Quality Assurance Analyst

Confidential

Responsibilities:

• Have worked closely with developers to solve system problems in the test environment.
• Administered guidance to new employees to help them test more effectively.
• Analysis of Software Change Requests/Production Change Requests to create metrics which map out testing strategies and actual test cases.
• Analysis and distribution of production issues through the HEAT system.
• Coordination of separate testing arms in order to accomplish time sensitive goals.
• Analysis in conjunction with others team members of test case matrices for overall process improvement.
• Communicated production issue to higher level management.
• Worked extensively with RATABASE rating systems.

Software Quality Assurance

Confidential

Responsibilities:

• Familiar with defect tracking tools such as: Track Record.
• Expanded use and skills in Microsoft Excel creating complex algorithms to reflect formula used in DRC environment.
• Worked on projects as an individual and in groups.
• Facilitated communication between multiple entities regarding common projects.
• Worked closely with software developers.

Night Shift Manager

Confidential, Newark, DE

Responsibilities:

• Managed Inventory
• Closed register
• Managed other employees

Technical Assistant

Confidential, Newark, DE

Responsibilities:

• Ran a technical help desk for teachers.
• Trouble shooting in the field as well as replacement or repair.
• Formatted and installed setup on various computers.
• Setup included Windows 95, network settings, year 2000 compliance upgrades, Microsoft Office 97, and any peripheral devices.
• Ran hardware diagnostic.
• Conducted hardware replacement and/or repair.