SUMMARY

• 8+ years of proven expertise in Quality Assurance, Technology & Risk Management, handling Application security, Global Operations & Resiliency management.
• Domain expertise in Banking & Finance industries.
• Diversified experience in Software Testing and Quality Assurance of Web based Database and Client - Server Technologies.
• Extensive experience in various testing strategies like System/Integration /Load/Regression/User Acceptance Testing (UAT) and Manual testing (GUI Testing, Field Validation Testing, Functionality Testing) of UI and Web Applications.
• Worked on various key projects like Reporting, DB Automation, and Stress reporter to help performance tuning, UI Automation Framework development (Using QTP), and Product Upgrade automation analysis (Selenium).
• Created automation testing framework using Selenium and QTP
• Worked in all stages of SDLC starting from Requirement gathering phase till Production Support.
• Experience in Software testing process which includes preparing Test Plans, Test Scripts, and Test Cases Test Scenarios Executing Tests based on business requirements and functional requirements
• Experience in testing on Enterprise wide applications with multiple databases.
• Testing of Client-Server and database projects on Windows and UNIX Operating Systems.
• Ability to interact with developers and product analysts regarding testing status and to maintain detailed QA documentation.
• Demonstrate the ability to manage multiple projects with tireless energy and dedication.
• Successful as a team player and have excellent interaction skill to coordinate and work within a team.
• Strong Analytical and Structured Approach. Experience in Analysis of the Business Requirements and System Requirement Specifications.
• Strong analytical, communication, problem-solving and organization skills.
• Documenting and highlighting any potential risk concerns identified in the Process.
• Promoted continuous improvement to streamline the process of Quality assurance.
• Improved current processes and drive positive change in controls, data quality and regulatory compliance.
• Identify and implement IT operational risk management strategies
• Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve goal.

TECHNICAL SKILLS

Test Frameworks: Microsoft Coded UI, QTP 9.X/10, Selenium IDE, Selenium RC Server, Selenium Web Driver, TestNG, Junit 4.8/4.7/4.6/4.5 , NUnit

Test Reporting and Bug Tracking: MTM (Microsoft Test Manager), JIRA (Zephyr, Zendesk), Quality Center 9.5

Modelling/ Performance Test Tool: Microsoft Visio 2003, Fiddler, Apache Jmeter

Web Technologies: ASP.NET 4.5/4.0, ASP NET MVC 5, ADO.NET, Entity Framework 4.5, 5.0.

Scripting Languages: HTML, AJAX, CSS 3, JavaScript, JQuery, Knockout JS

Build Tools: Eclipse IDE

RDBMS: SQL Server (2005/2008/2012 ), PostgreSQL

Version Control System: TFS, Visual Studio Team Services

RAD: Visual Studio 2008/2010/2012/2013

Browsers: Windows XP/7/8/8.1/10 (IE, Chrome, Opera, Mozilla), Mac (Safari, Mozilla, IE)

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Analyst

Responsibilities:

• Conducted Manual Testing on entire application and documentation was done using QC.
• Automation Testing and Backend Testing.
• Designed and executed manual and automated test cases through QC by integrating QTP 10.0.
• Worked in different types of batch testing and Enhanced QTP script using recovery scenarios for error handling.
• Transaction Verified through Data Verification of Backend Database using SQL Queries.
• Performed Functional, Regression, Integration, System, and security & User Interface Testing.
• Involved in Volume testing to verify the server load process using Load runner.
• Responsible for Vendor Management, development and overall development effort, Leading, Deployment using Jenkins etc.
• Involved in preparing Estimations for various new Mortgage Components Automation.
• Responsible for the development and Maintenance of Mortgage Components Automation Scripts.
• Enabled end-to-end performance testing of Quantum's products by designing and maintaining a Perl / PHP based automation framework.
• Provided performance reports to development, engineering, and product management.
• Delivered training on Loan Builder application several times to new joinees and to the team.
• Was involved in individual functions optimization for assigned Mortgage components
• Ensure that new code developed adheres to the set Development Standards & Best practices
• Handled and Delivered with Quality the CFM Automated scripts results and on time
• Involved in preparing Estimations for various new Mortgage Components Automation
• Lead the team which has developers, testers and managed vendors’ assignments.
• Actively involved in developing design documents, development, and responding to various stack holders of application.
• Responsible for the development and Maintenance of Mortgage Components and CFM Automation Scripts (QTP) and New Common Automation Framework for Originations Health Check reports and for EMITS Team.
• Developed Auto Logon Functionality using .net which Creates Cloud machines, Auto Login to machine, execute automation scripts and send status reports to various stack holders.
• This is a huge success and helped me to grow in the company.
• Shown commitment and discipline to handle the increased work load and interacted/lead the Vendors for successful transition and knowledge sharing.
• Ensure that new code developed adheres to the set Development Standards & Best practices
• Involved in preparing Estimations for various new Mortgage Components Automation.

Environment: QA tool, Manual testing, MS Excel, QTP 10.0, Quality Center 10.0, Firefox, IE, HP Service Request.

Confidential

Quality Assurance Analyst

Responsibilities:

• Prepared Test Plan and test scripts based on the requirement.
• Created traceability matrix in Quality Center/ ALM,
• Executed Test suites, test cases tracked defects and generated reports from HP Quality Center/ ALM.
• Tested Loan processing system module to understand the requirements.
• Performed manual and regression testing for successful implementation of QA process.
• Attended the daily stand-up meetings
• Executed SQL queries to create successful test data.
• Transferred files from UNIX /Linux to windows using FTP.
• Worked on Windows and Linux OS to run the scripts to start and stop the servers.
• Tracked and reported bugs using Quality Center / ALM.
• Identified and logged defects in Quality Center / ALM
• Reporting bugs to the developer and logging in bugs
• Performed browser compatibility testing.
• Performed first level system testing by coordinating with QA team and business analyst.
• Involved in preparing weekly reports to stakeholders
• Executed automation test scripts using HP QTP for regression testing from Quality Center/ ALM.

Environment: Manual testing, MS Excel, QTP 10.0, Quality Center 10.0, Firefox, IE, QA tool, R-sam Tool, HP Service Request tool

Confidential

Quality Assurance Analyst

Responsibilities:

• Involved in Preparation of Test plan and Test Strategy
• Involved in QA planning, Co-ordination and implementation of QA methodology
• Developed Test Scripts for manual as well as for automated testing using Python
• Developed and maintained automated regression test cases in Selenium WebDriver using Python Scripting.
• Was involved in creating and Executing UAT Scenario testcases.
• Analysis of the GUI and preparing plan of automation testing procedure
• Creation of Test Scenario and Test Suites to ensure complete testing
• Performed (UAT) User Acceptance testing exclusively in an agile environment
• Automation of functional testing framework for all modules using Selenium and webdriver.
• Document test activities and archives data for investigative and historical use.
• Defined test strategies and associated scripts for the verification and validation of the application ensuring that it meets all defined business requirements and associated functionality.
• Streamlined the server/database level security by creating the Windows and SQL logins with the appropriate server/db roles and object level permissions.
• Execution of manual testing and automation testing for GUI, using various tools like selenium
• Coordinated and Controlled Testing Projects at every step of the Quality Cycle from Test Planning through Execution to Defect Management.
• Maintained the databases and analyzed the requirements and performed tests accordingly
• Monitored all phases of the Testing process, Test Schedules and their Execution, and Communicated Project Information.
• Extensively used SQL programming in backend and front-end functions, procedures, packages to implement business rules and security
• Tested reports for doing the business rules validations and compare them against the source data. These reports were scheduled and were being run after every load.
• Created and tested scenarios using positive and negative test data.
• Generated and executed manual and automated test scripts for the User Acceptance Testing(UAT),Functional, System, and Integration testing.
• Participated in improving the departments QA processes and procedures.
• Testing process involved daily test activities through Agile Scrum 'stand-up' meetings.
• Actively participated in Status reporting and Defects discussion meetings.

Environment: Selenium, Java, Manual Testing, HP Quality Center, MS-Excel, Windows, Java, SQL Server 2005 and Oracle 9i

Confidential

AR Expert / Quality Auditor

Responsibilities:

• To ensure that my goals/strategies are aligned with the company’s goals.
• Provide the customers with quick resolutions to any queries raised by them within the stipulated SLA
• Responsible for a portfolio of $14 Million that has to be maintained at all times within the metrics provided by the company.
• Communicate with Support Departments such as Sales, Order Processing or Account Executives to resolve issues that require their assistance.
• Be a part of conference calls on important and high risk customer.
• Mentoring the new collectors and helping them in resolving the issues and in strategizing the collection procedure
• Ensuring the team makes the number of calls per day motivating them to complete the calls per 3day as well as to make sure they complete the calls Queues daily.
• As an auditor will audit three accounts per collector and score them according to their performance and send the consolidated report to the Audit Manager.
• As a quality auditor motivate the team member/ schedule training and make sure the teams’ percentage is above 80% Initiatives
• Publishing the Get paid call Queue (Collections Tool) report Daily Start day report as well as the End of the day report.
• Publishing the Call report (Avaya calls) for the team.
• SPOC for sending all the important updates to the Team.
• Responsibilities From Oct 2006 till September 2008
• Handling three different segment accounts (Education K-12, Higher Education HIED, State and Local Government, SLG).
• Maintaining a ledger of 500+accounts.
• Working on all the accounts diligently and making sure all of them are in current status.
• Providing required updates on the top accounts and make sure that all the accounts are being touched within last 8 days.
• Researching & solving issues and concerns of the customers that may cause payment delay.
• Releasing Collections Queues to make sure orders are processed on time.
• Making required number of outbound calls and maintaining quality parameters.
• Working in tandem with Sales and Order processing team to resolve issues.
• Keeping a track of payment history of the customer and escalate if necessary to partners in US.
• Involves customer care. Giving the information the customer needs - Request Invoice/Packing slips/Missing/Wrong/Damaged, Returns.
• Meeting the targets set quarter by quarter.
• Maintaining good professional relation with the customers.
• Working on small balances for the entire team.
• Publishing the call report for the SPA (Select Public Accounts) Team.
• Mentoring the new collectors and helping them in resolving the issues and in strategizing the collection procedure.