Objective

• Seeking a position as Software QA Analyst in the competitive information technology industry, to utilize my skills and abilities that offers professional growth while being resourceful, innovative, and flexible.

TECHNICAL SKILLS

Operating Systems: Windows/98/NT/2000/XP

Languages: SQL

Databases: SQL Server, Oracle

Tools: AS400, MS Visio, Quality Center/ALM, Team Foundation Server (TFS), SharePoint, MS Word, Excel, PowerPoint, Outlook, Snipping Tool, Google Chrome Tools, QTP/UFT, Selenium

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

QA Analyst

Responsibilities:

• Excellent understanding of Software Development life Cycle (SDLC) and importance of QA in Development/ Enhancement and Maintenance of software applications.
• Complete understanding and hands on experience on QA process methodologies.
• Thorough understanding of defect management process.
• Ability to collaborate with both business and development teams to deliver total quality product.
• Executed automation test scripts using Selenium and QTP/UFT.
• Expertise in Manual Testing in different testing methodologies like Agile Scrum and Waterfall.
• Hands on Experience on web application testing.
• Conducted Performance Testing and gathered metrics on the application’s performance.
• Involved in creating traceability matrices to assist in test case management.
• Involved in usability tests and made recommendation to increase application's "user friendliness".
• Created user acceptance Test Cases in ALM and reviewed the test cases to ensure acceptance criteria will be tested completely.
• Coordinated with developers to fix the bugs and conducted Functional (Positive and Negative) Testing.
• Validated Test Data using SQL queries in SQL Server.
• Expert in validating customer data using AS400.
• Assisted in development of sprint plan and schedule.
• Developed, documented and prioritized Sprint Backlog Tasks using Kanban board.
• Attended daily scrum stand - up meetings to exchange information about project status and blocks.
• Attended Demo/Sprint Planning/Retrospective meetings at end of each sprint.
• Created Process Flow Diagrams using Microsoft Visio.
• Strong team building, conflict management, time management and meeting management skills.
• Group and individual based problem solving and decision making.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationship in internal, external, independent, and team environments.
• Solid business, communication and presentation skills and good at resolving issues and business conflicts.
• Quick in mastering new skills and adapting to the business environment.

Environment: Agile Scrum, Quality Center/ALM, SharePoint, SQL Server, QTP/UFT, Selenium IDE, MS Word, Excel, PowerPoint, Outlook, and Visio, AS400, Snipping Tool

Confidential, Thousand Oaks, CA

Quality Assurance Analyst

Responsibilities:

• Analyzed requirements, creating detailed specifications and writing the Functional Requirements Document(FRD) document.
• Defined Test cases based on functional specifications.
• Actively participated in all stages of SDLC.
• Tested every new build manually, and reported if the important functionality of the build failed.
• Executed End-to-End Manual Testing.
• Test activities included Functional testing, GUI testing, Regression testing, Integration testing, and System and User Acceptance Testing.
• Reported the broken links after Manual Testing.
• Performed manual Regression Testing after fixing the bugs.
• Tracked the defects and reported the defects using Team Foundation Server (TFS).
• Performed Back-End Testing to validate data integrity in the database by writing SQL queries.

Environment: Waterfall, TFS, SharePoint, SQL Server, IE,Google Chrome, Firefoxand MS Office (2010, 2007), MS Excel.

Confidential, Fort Worth, Texas

Quality Assurance(Mobile Tester)

Responsibilities:

• Tested cosmetic and functionalities of the cell phones - Confidential, Confidential, Confidential, and Confidential to make sure they were working properly.
• Created Test Cases in Quality Center and reviewed the test cases to ensure FRD and Use Cases will be tested completely.
• Passed/failed the Test Cases and reported the defects in Quality Center (ALM), and communicated with development teams to assist them to reproduce the defect.

Environment: Waterfall, Quality Center, SharePoint, Oracle, MS Word, Excel, PowerPoint, Outlook, Google Chrome Tools, and Snipping Tool

Confidential, Carrollton Texas

Senior Personal Financial Representative

Responsibilities:

• Expert in validating customer data using AS400.
• Market bank products and services. Open various types of new Accounts.
• Deposit products to customers, all types of consumer and residential lending products, as well sell as business banking products and services.
• Demonstrated strong verbal communication skills while helping customers to apply for Home equity loans.
• Build new customer relationships through sales initiatives and telemarketing.
• Cross-sell and provide referrals to other areas of the Bank.
• Regularly call existing clients and outside prospects to develop and maintain business relationships.
• Preparing routine correspondence, processing account changes, researching and resolving account-related problems.
• Responding to customer inquiries, and assisting customers with account balancing.
• Responsible for developing marketing plans, including outside sales, to generate business for the Financial Center.

Confidential, Lewisville Texas

Assistant Branch Manager

Responsibilities:

• As an Assistant Manager responsible to make cold calls.
• Set up business development calls and bring Referral.
• Demonstrated strong verbal communication skills while helping customers to apply for different types of Loans including Auto loans, Home equity loans, and personal loans.
• Effectively utilizes staff to accomplish growth and profit objectives.
• Develops and motivates staff to meet required performance levels.
• Supervise up to a staff of over eight people.
• Familiar with all teller duties and provides assistance and instruction as needed or required.
• Sells and cross sell to meet monthly sales goals.
• Assist with bank balancing, staff meeting, and prepare work schedule for employees.
• Work closely with Manager to motivate staff to achieve individual sales goals.
• Manage the branch in the absence of the manager.
• Complete other tasks as assigned by the manager.
• Conduct training for new hires.
• Strong experience in Auditing. Very good in detail oriented and able to get any cash outages very quickly.
• Resolved the most difficult customers inquiries and handled special or unusual customer transactions
• Market bank products and services. Open various types of new Accounts.
• Taking care of Customer issues over the telephone
• Enters transactions into computer and issue customer receipts.
• Sells and prepares money orders, cashiers checks, bank-to-bank wires, savings bonds, traveler’s checks and certificates of deposit.
• Confidential wires and cash advances.