OBJECTIVE

• Seeking a fast paced dynamic environment to align my professional skills in the field of software quality assurance and configuration management with my strong work ethic.

SUMMARY

• Seven years of experience in the software testing industry; focussed on healthcare
• Highly motivated with the ability to motivate others and a quick learner with a go - getter attitude
• Specialist in testing standalone, web-based, client/server application with focus on progression, regression, integration, UAT and functional, end to end, configuration, stress, load and performance testing in various complex environments.
• Experienced in both Manual and Automated testing of applications in Windows and UNIX
• Experienced in performing front end, back end and end to end testing using manual as well
• Excellent communication (written and verbal) and interpersonal skills with the ability to motivate others
• Skilled at performing black box testing and debugging.
• Good understanding of performance testing lifecycle.
• Experience in mobile web or mobile app testing, regression and bug writing.
• Extensive knowledge of SDLC (Software Development Life Cycle) methodologies.
• Expertise in writing good Test Plan, Test Cases and Test Scripts for multiple testing environment
• Experience on Web services to combine component based development and Internet Standards and protocols that include HTTP, XML, SOAP, REST and Web services Description language.
• Carried out Interrupt, Functional, and GUI testing for mobile applications
• Experienced in working and coordination the testing effort with the offshore team
• Extensive experience using SQL for creating joins and backend database validation
• Created and used Requirement Traceability Matrix to ensure completion of tasks.
• Strong communication skills/presentation skills and a complete team player.
• Command on writing SQL queries to perform Backend Testing on databases.
• Update procedural technical documentation for managing various application

TECHNICAL SKILLS

Testing Tools: WinRunner, LoadRunner, QTP, Quality Center

Defect Tracking Tools: Quality Center, Jira, TestDirector

Programming Language: C, Assembly, C++, Java, VB

Scripting Languages: SQL, TSL, Python

Databases: MS-Access, DB2, Oracle, MS SQL Server

Operating Systems: Windows (XP/ 2000/ NT), and UNIX

Front-End Tools: MS Office, MS Visio

Web Technologies: HTML

PROFESSIONAL EXPERIENCE

Confidential, Dayton, OH

Sr. QA Analyst

Responsibilities:

• Tested the claims (837s) processing application (Facets) for any defects.
• Ensured the claims (837s)were properly adjudicated after the engine (CLMU) was run nightly
• Was responsible for testing the upgrade of HIX (Health Exchange Management) 2015, healthcare overhaul mainly the Claims (837) aspect.
• Identified defects in the system as claims were getting processed and payment (835) was being sent; conveyed them in the meetings
• Once, defects were fixed, tested their resolution (made sure the correct 835 was being sent)
• Extensively tested the systems back end using queries in SQL Server
• Extensively tested XML files in order to ensure proper and correct data
• Developed and executed test cases to validate Web Services like Claim Submission, Claim Process, Pre-Authorization using SOAP UI tool.
• Setup walkthroughs and live meeting demos for QA offshore team to get the initial view and feel of the application under test.
• Ensured that the upgrading to the new pend code for maternity claims went smoothly.
• Ensured that only the claims that were on the Master Provider’s list for Kentucky were getting processed for the Kentucky area
• Modified XML files using the XML Editor according to application.
• Actively participated in daily standups to announce completion of deliverables, updates and roadblocks, if any.
• Participated in monthly quality matters meeting with all the QA Analysts at Confidential to discuss any relevant issues
• Participated in requirement gathering meetings for HIX 2015, design sessions and implementation plans
• Tested the corrected extract being sent to one of Confidential ’s vendors (Human Arc) and made sure that it was sent monthly to the vendor in an automated delivery system
• Performed before and after testing around the tidal jobs to ensure that the appropriate change was being made in the system
• Followed through on the entire RFC (Request for Change) process to make sure that code was deployed, appropriate testing was done in all the environments and management is notified and eventually the code is deployed into production.
• Validated web services using SOAP UI.
• Involved in testing the SOAP messages across the web site and made sure results returned in XML format are according to the SRS.
• Managed Offshore and Onshore QA resources
• Executed Web Services functional testing and created test suites for validating SOAP and REST based services using SOAP UI PRO.
• Participated in Quality Methods meetings with all the QAs on the claims team
• Conducted functional, load and regression testing

Environment: Facets, 837, 834, 835, Ultra Edit, SQL Server, XML, Oracle, HIX 2015 Up gradation, Quality Center, Agile, Manual to Automation Processing, Daily Stand Up, Back End Testing, End to End testing, Defect Management

Confidential, Baltimore, MD

QA Analyst

Responsibilities:

• Reviewed the Business requirement, Functional Design Documents and Technical Specification documents
• Created Test Cases and Test data after analyzing the BRD
• Monitored ETL batch jobs on batch servers and reviewing Log, Error and Output files
• Performed Functional and GUI testing on Facets Billing, Customer service and Subscriber application under Facets
• Involved in the testing of web portal of New MMIS system
• Logged of defects in Quality Center to maintain Test requirements and to communicate the bugs with the Developers.
• Performed Backend testing by writing SQL validation queries in Oracle Toad against the database.
• Conducted Gap analysis on scenarios and scripts created by the QA offshore team to make sure all the requirements were covered
• Responsible for testing of claims adjudication process for the New MMIS system
• Identified the requirements for accommodating HIPAA 5010 standards for 837P transactions and captured these requirements to develop new GUI for the internet based application.
• Extensively worked with EDI transactions such as 834, 835, and 837 following the HIPAA compliance EDI standard format of X12.
• Worked on claim processing module which involved Receipt, Enrolment (834), Verification of Claims Form (837) and Claims Adjudication, Health Claim Payment/Advice (835) as per HIPAA guidelines.
• Testedand managedweb portal basedapplications.
• Involved in upgrading HIPAA 4010 transaction to HIPAA 5010 transaction project, processed 837 claims file and verifying 277 report, checking various 835 ERA
• Involved in testing of HIPPA 835 for the payment of claims and transfer of remittance information
• Involved in SOAP and Restful web services using SOAP UI
• Executed Performance test procedures to check to time span.
• Created input test files as per the business requirements in Ultra edit and processing them in batch server to load data to respective tables in the DB2 database and to generate the output

Environment: Facets, Batch Servers, Quality Center, Web Portal (OS+ GUI), TOAD for Oracle, 834, MS Word, MS Project, MS Excel

Confidential - San Francisco CA

QA Analyst

Responsibilities:

• Worked on Electronics and Paper remittance Advise for provider groups
• Analyzed the Business and Functional requirements and identified the Test scenarios based on requirements
• Worked on creation of test scripts for web application testing based on scenarios and uploaded it to Quality Center
• Identified different provider groups for set up to receive ERA or PRA or both
• Set up test scripts and review call with business and UAT to get the approval
• Created Institutional and professional claims for the identified providers in order to generate payment
• Developed test scenarios, test scripts and test cases for 270/271 transaction
• Linked requirements to Test Cases, executed test cases and verified the results
• Created data requirements for the test cases
• Created a new project using SoapUI and run request with input XML to receive a response XML for the request sent.
• Performed performance testing adding/Creating virtual users using LoadRunner.
• Setup Defect Review meetings with the IT team and QA offshore team. Send daily testing status report to all the stakeholders involved with the project.
• Managing and performing hands on project planning, auditing of system requirements, creation of documentation, tracking progress metrics and defects through Quality Center and mentoring the off-shore team.
• Identified test data from SharePoint and linked them to the right test cases
• Involved with several test case review meetings with the clients
• Worked closely with the clients to identify defects and re-test them after correction
• Worked on Soap UI to execute and test Real time Transactions
• Ensured timely completion of testing activities, following testing standards
• Worked on Business objects, reports and SAP
• References TR3s to validate HIPAA SNIP level rules
• Used WinSCP tool to generate and validate the 271 response
• Used Quality Center to execute test cases, identify defects and for defect tracking
• Managed defects through Quality Center and involved the appropriate developers for the resolution

Environment: Quality Center, Test Cases, HIPAA, UAT, Test Scripts, Test Scenarios, SharePoint

Confidential, Houston, TX

QA Tester

Responsibilities:

• Analyzed the business requirements, functional specification and use case documents.
• Developed test plans, test cases using requirements, use cases, wire frames and design documents.
• Performed GUI and Functionality testing, Integration Testing and System Testing.
• Performed extensive manual testing of each module.
• Performed Manual Testing prior to automate testing on the application.
• Involved In Testing the EDIs according to HIPPA code set 834 enrolment and disenrollment in a health plan using QTP
• Worked on the three components of HL7 EHR system functional model and standard, functions within model, and content management components.
• Have done analysis on HL7 that establishes criteria for representing and communicating data associated with health care.
• Involved in testing EDIs according to code set X12 834 Enrolments and 837 Claim transactions.
• Generated and Edited the scripts using VB Script in QTP for Automation
• Coordinated the efforts to implement appropriate HL7 changes on an ongoing basis.
• Conducting validations using check points and transactions in QTP to perform System Testing
• Designed the Recovery Scenarios using External Function calls.
• Conducted Stress and Load Testing on the application using Load Runner.
• Created Vuser scripts using Load Runner for Performance testing
• Inserted Transaction Points to test for performance and Rendezvous Points to emulate heavy load on server
• Involve in Performance testing of several internal portals using Load Runner.
• Simulated real time scenarios using Ramp up and Ramp down options of Load Runner.
• Used Load Runner’s Running Vusers and Network delay graphs to identify the bottlenecks
• Inserted comments into Vuser Script in Load Runner
• Monitored and analyzed Activities Report, Performance Reports, Cross results and merged graphs in Load Runner
• Conducted heavy data-driven testing using Parameterization and Data Driver Wizard in QTP to test the application with different sets of data in each iteration
• Inserted Checkpoints to check for broken links, Text and standard properties of an object using QTP
• Tested user interface and navigation controls of the application using QTP
• Performed Functionality and GUI Testing using QTP
• Performed Class mapping.
• Developed automated test scripts to conduct Regression testing on the application using QTP
• Utilized the three modes of recording scripts in QTP
• Actively participated in walkthroughs and enhancement meetings
• Customized Mercury Quality Center to suit the requirements of testing effort
• Monitored the Defect Tracking Process and generated customized graphs and reports for the client using MQC

Environment: Quality Center, HIPPA, EDI, QTP, Windows 2000, SQL Server, 834, SQL, PL/SQL, Oracle.

Confidential, Buffalo, New York

QA Analyst

Responsibilities:

• Reading and interpreting business requirements through documents such as BRD’s
• Developing appropriate test cases based on these requirements
• Analyzed the system requirements specification and developed appropriate test plans, test cases, test scripts and executed testing
• Worked on claim processing module which involved Receipt and Verification of Claims Form (837), Enrolment (834) and Health Claim Payment/Advice (835) as per HIPAA guidelines
• Designed and documented test plans, test strategies, test cases in Test Manager by evaluating the requirement document in Requisite Pro and performed hands-on testing for complex test conditions, scenarios and scripts so HIPAA transactions in EDI formats are verified
• Executed test cases and recording success or failure in Quality center
• Conducted defect management by opening, fixing and closing the defects after running the test scripts
• Updated the test plan in Quality Center
• Validated the application against the expected result by inserting database, bitmap and GUI checkpoints
• Performed QA acceptance testing for test workflows with business users and performed data encryption testing as per HIPAA guidelines to ensure the privacy, security and confidentiality

Environment: Quality Center, JavaScript, Oracle, MS Office, 834, 835, XML, HTML, QTP

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Developed the QA strategy (what, how & when to test).
• Involved in the development of the test plan for DB2 database testing.
• Performed extensive backend database testing of DB2 database, testing the data validity, integrity and reliability of the data.
• Reviewed Test Plans, requirement documents and design documents to provide QA signoff.
• Verification was carried out before going for Manual and Automated testing.
• Conducted Manual testing using Quality Center and some Automated testing using QTP.
• Involved in writing Test Plan and implementing numerous test cases and scripts for the functional and GUI testing of the EpicRx® Inpatient Pharmacy System.
• Created projects using Test Director Administrator.
• Created baseline scripts for Regression testing.
• Performed Positive/Negative testing.
• Performed Functionality, Front end, Negative and Positive.
• Performed Back End testing in SQL to ensure the data integrity of the application.
• Performed User Acceptance Testing before deployment.
• Involved in Configuration Testing.
• Actively participated in enhancement meetings.
• Conducted Security, Performance and Regression testing during the various phases of the development.
• Investigated software bugs and interacted with developers to resolve technical issues using Test Director.

Environment: Quality Center, Oracle, HTML, MS Office, SQL Server 2000, Windows XP

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Analyzed the Business Requirement Document, Software Specification Document, message Specification Document and prepared Test Plan
• Tested the EDI claims & validated loading screens functionality
• Establish test data for testing the application (Enrolling groups, Enrolling subscribers)
• Worked on Facets Claims Screens and Facets Tables
• Performed data analysis ofpriorauthorizationlegacy application, then conducted system/user acceptance testing utilizing use cases/test plans, with smooth implementation.
• Tested different types of Claim Reversal, Claim payments and Late Penalties
• Tested the ANSI X12 Version 4010 / EDI transactions (HIPAA) for Claims Status and Eligibility (270, 271, 276, 277, 837P, 837I, 837D, 820, 834, 835)
• Tested informational messages, general messages and medical records for ITS Claims
• Participated in testing various interfaces (Inbound and Out bound)for Facets
• Testing member Benefit Configurations, Assignments, and Validations
• Prepared Claim, Member, Provider Test data for test cases
• Responsible for System, Functional and user acceptance testing (UAT)
• Involved in web based testing via PRAP Application for claims processing
• Created Test Plan, Test Cases and Test Specification Document for the application under test in Quality Center
• Conducted Functional, Integration and Regression Testing
• Prepared Test Summary Reports and Defect Status Reports
• Migration of Data was done from the previous version to the next version
• Participated in weekly status meetings, and conducted walkthroughs for team members, and documented the proceedings

Environment: Quality Center, QTP, Facets 4.51, EDI, XML SPY, Java, 837, 834, 835, J2EE, HTML, UNIX, Web logic server,IE

Confidential, Alpharetta GA

QA Tester

Responsibilities:

• Analyzed business requirements and module-specific functionalities to identify test requirement
• Developed Requirements Traceability Matrix to track requirements
• Conducted Manual Testing for checking the flow of the application functionality
• Manually tested each module of the application and verify against expected results
• Analyzed user requirements and prepared test approach document
• Prepared test requirements, test cases manually
• Planned, developed, executed and maintained manual test scripts, test plans and test procedures.
• Verified current functionality, new enhancements, and defects forweb application within sprint time frame.
• Done regression testing of webapplicationproducts
• Completed regression testing, integration testing, functional testing, and system testing.
• Identified,logged, and trackeddefects in JIRA.
• Created andran SQL scripts in SQL Query.
• Test WebPortalproject for clients applications
• Tested web services, XML file imports, and exports
• Performed DB2 Database Integrity Testing by executing SQL statements
• Performed comparison of actual report with the expected values by querying the DB2 database
• Performed extensive manual testing on critical functionalities of the application
• Prioritized and reported defects, presented documents and reports in weekly team meetings
• Simulate business use with multiple users with typical business scenarios
• Interacted with developers and team members for verification and validation aspects
• Conducted Integration test for the application

Environment: Java, UNIX, XML, Oracle, Mercury Quality Center, SQL, MS Office.