SUMMARY

• Almost 10 years of experience in Information Technology working as a QA Test Lead / Performance Test Lead / QA Analyst / Performance Test Engineer.
• Wrote test plans and test cases based on functional requirements, use case documents and design mockups as well as discussions with business analyst / product owner.
• Used various techniques for test coverage including boundary values, decision tables, orthogonal array.
• Executed and managed test cases, filed and tracked defects using Bugzilla, ClearQuest, Test Track Pro, RightNow, Test Director and Quality Center.
• Executed SQL queries to do backend testing.
• Performance testing using LoadRunner and Neoload.
• Quick learner with the ability to assimilate newer technologies and put in practice.
• Excellent qualities to work in a team.
• Organized and proven ability to work under pressure and meet deadlines.
• Experience working in a onshore - offshore model.
• Experience working on Point of Sale (POS) solutions and Payment Card Industry (PCI) Standard Compliance.
• Experience testing Retail applications namely eCommerce websites.
• Experience working in an Agile development environment employing Scrum methodology.
• Experience writing and executing automated tests using Quick Test Pro.
• Familiarity with Performance Center.

TECHNICAL SKILLS

Test Management Tools: LoadRunner (VuGen, Controller, Analysis), Sitescope, NeoLoad, ClearQuest, TestTrackPro, RapidSQL, QuickTestPro, RightNow, Quality Center, TestDirector, Golden32, TOAD, Bugzilla, Sharepoint, CVS

Languages: SQL, C/C++

Internet Technologies: Javascript, HTML, CSS, XML, VB Script

Packages: MS Office (MS-Word, MS-Excel, MS-Power Point, MS-Access, MS Visio)

Operating Systems: Windows 2003 Server & Professional, Windows XP, Windows NT, UNIX

Application Server: IIS, Web logic, Web sphere

Network Tools: FTP, TCP/IP, IIS

Databases: SQL Server, Oracle, Sybase and MS Access.

PROFESSIONAL EXPERIENCE

Confidential, WA

QA Test Lead

Responsibilities:

• Worked on the functionality testing of Quikview which is a software application that allows both Retail and Care customer representatives to access and manage customer account information while also providing access to various legacy software applications like Customer Account Management (CAM - now discontinued), Indirect Customer Account Management (ICAM - now discontinued), TMAG (formerly WATSON) and POS.
• Executed SQL queries using Oracle SQL Developer to validate database functionalities.
• Reported issues, filed defects, tracked them on Quality Center and prioritized them based on severity.
• Manually executed the test cases in Quality Center for scenarios involving various Quikview features and functionalities including account activations and handset upgrades.
• Escalated any blocking issues Command Center via Lifeline request and spearheaded Lifelines for defect resolution.
• Created test cases for positive and negative data testing in Quality Center and set up test sets for all the different transaction types.
• Coordinated with and delegated tasks to offshore testing team.

Environment: AMDOCS Ensemble - CSM, CITRIX UNIX, Windows NT/XP, Oracle SQL Developer, MS Office, TIBCO, Oracle, Samson database, SAP, IIS web servers, Weblogic application servers, SQL and Oracle 11g DB servers, Windows 2000/2003, HP UX, J2EE, TREX, IPC servers and CRM DB server group.

Confidential, Des Moines, IA

Performance Test Lead

Responsibilities:

• Led a team of six performance test engineers.
• Wrote performance test plan based on performance test requirements.
• Developed load test strategy and test scenarios for load testing.
• Created and enhanced Neoload scripts (HTTP/ HTML) to handle dynamically changing contents and data dependent functionalities.
• Developed various scenarios to set performance benchmarks.
• Monitored and measured the application response time.
• Created Test Status reports and generated HTML reports with Test Metrics.
• Provided daily status reports via email to the immediate team and higher-ups regarding the ongoing testing effort and results where appropriate.
• Ensured requirements coverage in the test plan as well as the test cases. Risks were highlighted in the test plan submitted.

Environment: SQL server, PL/SQL, Java, XML, IIS, Windows 2000/NT/XP, NeoLoad, Bugzilla, Sharepoint, CVS

Confidential, San Francisco, CA

Performance Test Lead

Responsibilities:

• Wrote performance test plan based on performance test requirements.
• Developed load test strategy and test scenarios for load testing.
• Created and enhanced LoadRunner scripts (HTTP/ HTML) to handle dynamically changing contents and data dependent functionalities.
• Developed manual oriented scenarios to set performance benchmarks.
• Monitored and measured the application response time.
• Created Test Status reports and generated HTML reports with Test Metrics.
• Provided daily status reports via email to the immediate team and higher-ups regarding the ongoing testing effort and results where appropriate.
• Ensured requirements coverage in the test plan as well as the test cases. Risks were highlighted in the test plan submitted.
• Mentored a junior performance test engineer on my team.

Environment: SQL, Pega, Java, XML, Oracle, IIS, Windows 2000/NT/XP, Sitescope, LoadRunner, HP Quality Center, Sharepoint.

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Writing test plans and test cases based on functional requirement, use case documents and design mock-ups, all stored and managed on Sharepoint.
• Conducting front-end functional, integration and regression testing of various web applications in an Agile development environment.
• Executing SQL queries for back-end data validation.
• Responsible for production validation as well as any end-to-end testing effort.
• Writing Quick Test Pro scripts for running automated tests
• Assisting with troubleshooting production support issues
• Testing web services using soapUI
• Load testing web services using soapUI
• Regression testing different applications for MyGroupHealth sites during various upgrades/patches to the systems

Environment: QuickTestPro, LoadRunner, TestTrackPro, soapUI, Sharepoint, MS Visio, Windows NT/XP/Vista, MAC OS X, RightNow, RapidSQL, Citrix, Sybase, HostBridge (based on XML, SOAP, JavaScript, HTML), z/OS mainframe, J2EE, JSP.

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Reviewed use case, functional specification and test plan documents on Sharepoint.
• Wrote test plans and test cases and ran tests based on priority to the critical ‘must-have’ features and functionalities for the launch.
• Wrote up defects in RightNow, working closely with the product owner, QA lead and PDHI (3rd party vendor that built Momentum website for GHC) to resolve the problems and change the status of the defects accordingly.
• Tested CSC (Customer Service) Admin Tool for GHC Momentum users with different package types.

Environment: Sharepoint, Windows NT/XP/Vista, MAC OS X, RightNow, RapidSQL, Citrix, Sybase, HostBridge (based on XML, SOAP, JavaScript, HTML), z/OS mainframe, J2EE, JSP.

Confidential, Bellevue, WA

Performance Test Engineer / QA Lead

Responsibilities:

• Worked on the functionality testing of Customer Account Management (CAM), Indirect Customer Account Management (ICAM) and WATSON which is a legacy software application for account activations.
• Executed SQL queries using Golden 32 / TOAD to validate database functionalities.
• Reported issues, filed defects and tracked them on Quality Center.
• Worked on functional testing of AASP and Provisioning CSM.
• Manually executed the test cases in Test Director for scenarios involving provisioning and de-provisioning users in CSM.
• Filed and tracked the defects on Test Director and prioritized them based on severity; escalated any blocking issues to the Test Lead.
• Worked on the functional testing for Confidential ’s National Sales Channel customer types - WALMART, Target, Amazon.
• Manually executed the test cases in Test Director for various scenarios involving Service Activations for pooling and non-pooling plans and customers with different credit status.
• Set up a batch process that copied thousands of production XML files onto the ToSAPR3 directory which almost instantly sent files to POS2PDM processor which then placed them in Success or Failed folder based on whether they were successfully processed or not. This was done primarily for volume testing.
• Created test cases for positive and negative data testing in Test Director and set up test sets for all the different transaction types.
• Ran different transactions manually from the front-end POS UI to generate the necessary XML files for the various test cases.
• Opened and closed 12 tickets in Test Director for various issues during the course of the project.
• Created and enhanced LoadRunner scripts (HTTP/HTML protocol) to handle dynamically changing contents and data dependent functionalities.
• Developed goal oriented scenarios to set performance benchmarks.
• Monitored and measured application response time.
• Created Test Status reports and generated HTML reports with Test Metrics.
• Modified existing scripts for Activation/Cancellation, Add/Remove SOCS, Registration and WAP events.
• Simulated a full load using LoadRunner, which was configured to run the event scripts in a specific order with set delays between each event beginning with Activation, WAP, Registration, Add/Remove SOCs and Cancellation.
• Compared results from LoadRunner with true end-to-end timings that were calculated by manual testers monitoring the database and web application servers as well as the middleware.
• Generated HTML reports with test metrics and created Test Status reports.
• Developed load test strategy and test scenarios for load testing.
• Developed manual oriented scenarios to set performance benchmarks.

Environment: AMDOCS Ensemble - CSM, CITRIX UNIX, Windows NT/XP, Golden 32, MS Office, TIBCO, EAI, Tuxedo, TOAD, Oracle, Samson database, SAP POS Data Management (PDM), SAP R/3 and SAP Business Warehouse (BW) database, IIS web servers, Weblogic application servers, SQL and Oracle 9i DB servers, Windows 2000/2003, HP UX, J2EE, TREX, IPC servers and CRM DB server group.

Confidential, San Francisco, CA

Manual Tester

Responsibilities:

• Worked on two Enterprise Profitability Suite applications, namely Profit Analyzer and Business Activity (BAR) Reports.
• Tested the functionality of these BAR reports and compared and reported any differences in data between BAR reports in production and those in the latest build in the staging environment.
• Tested the functionality of upload scripts that are existing templates used for uploading bulk data to the Profit Analyzer user interface.
• Uploaded scripts that modified information contained in the previous scripts that inserted new data.
• Wrote up a bug report regarding any bugs found and corresponded directly with the Acorn Systems developer in Houston.

Environment: EPS 2.2, VB, MS SQL Server, DTS, Actuate Report.

Confidential, Mountain View, CA

Performance Test Engineer

Responsibilities:

• Used Virtual User Generator to record scripts in LoadRunner and edit them with parameterization and correlation appropriately to run across three different performance instances, thereby facilitating the load testing and stress testing process for modules that are part of the web-based time management application Dashboard.
• Reported any bugs found while recording scripts to the developer in the performance testing team.

Environment: LoadRunner, Test Director, Software Suite (Kintana CRM), MS Access, MS SQL Server.