SUMMARY

• 10 years of Software Testing experience in Banking and Telecom Domain.
• 8 years of Web testing experience including test planning, designing test cases, test execution & defect management in Quality Center and ALM.
• 5 years of excellent testing experience in UNIX environment (AIX, RS6000)
• 4 years of testing experience in Mainframe environment (CICS & Batch)
• 2 years of experience in developing Automated test scripts in QTP/VB.
• 3 years of testing experience in CTI - IVR applications using VRU adapter/Avaya
• 2 + years of Team Coordination & Lead experience of on/offshore test effort.
• Six month experience in Testing Mobile Application in Server level as well as device level for Android and iOS operating system.
• Working experience in Agile & Waterfall development methodologies.
• Experienced in Static, FIT, SIT, Regression and UAT of web/win applications.
• Experienced in testing of online Banking applications including bill payment, fund transfer, Deposit, Loan, Small Business and Retail applications.
• Performed GUI, BACKEND & End to End testing.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

QA Integration Engineer

Responsibilities:

• Perform daily sanity test in Agile environment of BBNMS of UVERS orders using simulator
• Create Ericson/Alcatel devices (FTTN, IP-CO and GPON) and clone rules and scripts for those
• Create Switch, physical link and run Query Network Inventory.
• Send Provision, Change & cease Order request in web generator for all types of NTI/devices.
• Create central and Remote location for the devices and connect to routers/switches
• Use and Maintain different Log host servers (JBBOS, CIM, AL, ML, Websim)
• Update LS properties files, change port, clean port/BAN, and stop/start servers as needed
• Analyze different UNIX log files and identify Error/Exception and report to dev to fix during sanity
• Analyze request/response/reply events in database and in UNIX by the task id and interface.
• Update table and insert data in the tables in network creation
• Perform GUI sanity and Network Creation of all 9 orders
• On call support during Integration Test (IT sanity)
• Perform Backend test

Environment: UNIX, Oracle (SQL Developer), Simulator, SOAP UI, JIRRA, OMS, Web, Wiki, Agile, XML

Confidential, Columbus, GA

Sr. QA Test Analyst

Responsibilities:

• Perform data conditioning for VI, MC, AMEX and PL use Mainframe & Drafter.
• Create test cases, Execute test cases, Identify and manage defects in ALM
• Validate different credit card transactions for Confidential thru Fiserv/TS2.
• Validate conventional checks from Issue, access, processing and paid off.
• Create & analyze different data files / Flat files (vender mail file, all item file, Paid & return file, approved and declined file in File Manager and CICS.
• Use TSO for Copy and edit all item file, Confidential draft 5 file and post for batch run & verify data on response file(Re-bill, dispute, convenience checks etc.).
• Master in Re-bill Processing, Payment Reversal, Charge Back, Post amount Credit and Debit adjustment, investigate different events in CICS, Min payment adjustment, interest calculation, & Verify data package in WSDL & SOUP UI

Environment: IBM 3270, CICS, TSO, Batch Job, File Manager, QMF, DB2, Drafter, Lotus Notes, ALM, WSDL, SOAP SONAR, XML, MDE, SharePoint

Confidential, Alpharetta, GA

Mobile Test Analyst

Responsibilities:

• Create and execute test cases for users, Tenants & Groups in Admin console
• Create and execute test cases to generate Enrollment Code using Afaria Server (7.0) & Self Service Portal in Agile development methodology.
• Use the Enrollment code in iOS and Android devices for device configuration.
• Validate, send and receive Push Notification (APNS & GCM type) and email information to Android and iOS compatible devices as an Administrator as well as a Tenant user by using different Channels, policies and groups.
• Create and execute test cases to validate remediation pieces and policies
• GUI validation and database validation are done in Afaria UI and Confidential .

Environment: .Net, Confidential, SQL, Linux, Bugzilla, Version one, Android, iOS

Confidential, Atlanta, GA

QA Analyst level 2

Responsibilities:

• Design & Execute Test cases in QC to perform FIT, SIT, UAT of Confidential Online Banking, CTI/IVR, SPI and Digital Branch applications.
• Validate GUI Functionalities of Channel Link online one stop banking solutions.
• Developed VB scripts in UFT & Performed Regression test of Channel Link.
• Create Data Driven Frame work and expert in Keyword and Hybrid FW.
• Create reusable actions and user defined custom functions as to click on Link, Image, web Buttons/Elements and manage drop down list in QTP.
• Frequently used String & Conversion Functions, FSO, RO/TO property, Environment Variable, Error handling, Recovery Scenarios, Data table, CheckPoint, WebTable, ADODB connection scripts, Regular Expression etc.
• Checking Static and Dynamic links, Broken links, pagination & web Table
• Create and maintain Share Object Repository & Descriptive programming

Environment: s: UFT, QC, Web, MF, CTI-IVR, DB2, SQL, .Net. JRE, UNIX

Confidential, Portland, OR

QA Test Analyst

Responsibilities:

• Validate the Confidential Consumer Bank Online application functionalities, offering solution powered by the Confidential Consumer banking application on the Confidential Voyager platform.
• Analyze the functional base line & create a complete system test plan and test scripts for Confidential bank online application.
• Verify and Validate Bank online consumer Data in S1 Corporation, RM & ITI.
• Analyze customers & their accounts in ITI/Navigator Server after data conversion

Environment: Web, QC, Citrix, Confidential, Voyager, ITI, Java, SQL Server

Confidential, Atlanta, GA

Test Lead

Responsibilities:

• Act as a point of contact and supervise the onshore testers for ISSP & Merlyn (Merlin is a front-end Windows-based application.
• The Banking Center and Call Center Associates use to open, close, service, and maintain all deposit and loan accounts using Merlin; (ISSP) is the Web-based replacement Merlin Platform).
• Coordinate hand off of testing efforts with offshore testers to ensure continuous testing with minimal duplicate effort.
• Coach and mentor other testers to follow best practices, develop test strategies, and implement test plans
• Review to ensure the System Integration Test Plan and Test Scripts are covered the Functional Overview Document and delivered on time.
• Estimate budget for the upcoming initiatives.
• Verify different kinds of FORMS in Merlyn & ISSP
• Assign test scripts & defects, collect & compiled test status, create onshore test status report (TRM) and provide status report to management.
• Validate Functional Overview, Perform FIT, SIT and manage defects.
• Create test plan, test cases and execute test cases of deposit & loan applications.
• Communicate any encountered issues to the team leads and the team members.
• Create & Manage test lab in QC for each release and prepare release notes
• Actively participated in Daily status and defect calls.

Environment: QC, Web, SQL* Plus, Merlin, ISSP, Oracle, JAVA, DB2, MQC.

Confidential - GA

Test Lead / Senior QA Analyst

Responsibilities:

• As a test initiative lead I did estimate and submit budget plan for several projects and down the road I participate requirement analysis meeting, wrote test plan, and assign requirement to the tester to design test cases, I review test cases and pull those in the test lab, assign test cases for daily execution, collect the test status report and play important role in daily defect call.
• Maintain customer's accounts, including Account adjustment, Bill method, Bill Plan, Email accounts, Email address, Account password, Contact, Account history, Personal Web page, View/Set answer & Verify BTN via CCTool
• Perform E2E testing /Regression of AI/AI Super user and CCTool.
• Create test approach, test scenarios, test conditions & test scripts, execute test scripts and manage Defects in Test Director in quarterly basis.
• Upgrade and down grade of Primary bill plan, add/remove of secondary bill plan and promo ids via FHT and verify the activities are showing in CCTool and AI
• Swap/change/release of primary & secondary email ids via FHT/CCTool.
• Create test scenarios, test conditions & test scripts of FHT not only for first time implementation but also for newly added and dropped promos quarterly basis.
• Mange and add Customer profile, bill plan & method, set up Primary and secondary bill plan & email address & alias, email password thru core services (UNIX/XML/VI Editor), and verify those operations are available in Confidential database and GUI interface of User, Super user and CCTool.
• Work as a point of contact from onshore test point of view
• Arrange & maintain Pre UAT & UAT for Confidential clients.
• Create, modify and run UNIX shell scripts to add/restore lost promos via LPA.
• Restore, cancel or activate customer via Collection Fallout Tool (CFT)
• Register DSL and Dial up customers (Bus/Cons) thru REAP, CRM & UNIX

Environment: UNIX, Oracle, Confidential, TestDirector, Web, XML, HTML, SQL*Plus, Java, Shell, Sun Solaris, Linux, MQC, Tomcat &Apache, Putty, Toad.

Confidential, Atlanta, GA

QA Tester

Responsibilities:

• Tested Confidential Bank site and Bank admin tool for NB on Voyager platform.
• Develop & execute manual test scripts and manage defects in QC
• Create test plan to perform E2E test of Small Business and Retail Applications
• Perform back-end testing of OLB application using SQL server 2000 & MVS.
• Analyze status, issue permission like bill pay, fund transfer, view account activity, Add Credit Card, ATM check card CA maintenance, safe send for PU & DU user.

Environment: db2, Test Director, SQL Server 2000, Web acid, Toad.

Confidential, Charlotte, NC

Sr. QA

Responsibilities:

• Performed data mining to validate business requirements for Transfer Warehouse.
• Created Test plan & Test cases for FDFT system in Test Director 7.6
• Tested Payment Warehouse (FDT) through online banking application.
• Performed cross Browser test for Future Dated and Recurring Transfer system.

Environment: Web, TestDirector, WinRunner, Oracle, db2, Toad & PFM.

Confidential, GA

QA Engineer

Responsibilities:

• Create test plan, and test cases for OFX & BOSS standard applications called Speech Recognition Phone Pay (IVR) which is used to pay the bill thru telephone and it is interoperable among WBP3.2.3, telephone, wireless & Quicken (PFM).
• Heavily exposed in back end testing of OFX & BOSS adapters.
• UNIX Log files and Error logs are reviewed & validate test data in DB2
• Create Virtual User Scripts for BOSS-BOFX adapter in XML format and Performed load and performance test by Rational Suite Performance Studio.
• Add Subscriber, add bank accounts, add payee, set up single and recurring payments schedules, add / delete payee, and Transfer funds, pay bills from list of payees in VRU adapters and in Genesis (CICS, TSOT, NFUP).
• Configure the current VRU adapter on UNIX and observe the current logs and track down the error from the list of error codes.

Environment: Web, Windows, UNIX, MVS (CICS, TSOT, NFUP), Genesis IBM-3270, API, DB2/QMF, TTS-IVR Adapter, OFX-BOSS, JCL, PFM, XML.