SUMMARY

• 7+ years of solid testing experience in Client/Server, Web based includes 2.5+ years in Salesforce.com Tester, Administration and Functional Business Analysis. I have successfully completed the exam to become a Salesforce.com Certified Administrator (WI13).
• Excellent facilitation skills and adept at managing the interaction between end - users, stakeholders, developers and testers during the different phases of SDLC
• Proficiency in functional / non-functional system requirements, providing strategic and tactical inputs and coordinating with business functions and technical project teams from conception through deployment.
• Good knowledge in Development Life Cycle and Testing Life Cycle.
• Expert level knowledge in Salesforce.com Configuration, Implementation and Administration.
• Experience in Administration of Sales Force CRM (Sass), adjustment to follow business requirements, Creating reports and dashboards.
• Good understanding of Cloud computing and related technologies like XML web services, HTML for supporting applications
• Extensive experience in data validation, migration, analysis and report design.
• Experience in Saas implementation/integration/customization for Jobvite and Google Apps.
• Expertise in problem solving and bug tracking reports using tools like Quality Center and Clear Quest.
• Ability to coordinate multiple projects and meet deadlines under pressure in different environments like Agiles/Scrum, Waterfall model and VModel.
• Expertise in co-coordinating between Top Management, Program Managers, Project Managers, Systems Developers and Business Sponsors for project implementation
• Thoroughly understand the benefits of Sass applications - increasing agility and scalability, in addition to providing a superior customer experience.
• Hands on experience in SQL Query design and Optimization, database design, tuning and trouble shooting.
• Good working Exposure with Configuration management tools like VSS, CVS and Clear Case.

TECHNICAL SKILLS

Automation Tools: Win Runner 8.x/7.x/6.x, Load Runner 9.x/8.x/7.x/, Quick Test Pro 9.x/8.x

Bug Tracking Tools: Mercury Test Director 8.0/7.2/7.6/6. x, Rational Clear Quest, HP ALMQuality Center,9.x/8.x PVCS TRACKER, JIRA.

Languages: C, C++, SQL, PL/SQL, Visual Basic, Java, .Net, Mainframes, COBOL.

Internet Tools: HTML, Java Script, XML, Internet Explorer, Netscape Navigator, Firefox.

Serverside skills: J2EE (JSP, Servlets, JDBC, EJB, JMS), ODBC,J2SE

Databases: SQL Server 2000 & 2005, Oracle 11i/10g/9i/8i, DB2 8.0/7.0, MS Access, Sybase

DB tools: SQL Navigator 4.x, Toad, Query Analyzer++

Operating Systems: Windows NT/ XP/ 2000/98/95/2003 Servers/Vista, HP UNIX, SUN Solaris 8.0/9.0, Linux

Testing Methodologies: Test Strategy, Test Plan, Traceability Matrix, Test Report, Test Metrics, TestManagement

Others: MS Word, MS Excel, Visio, MS Power Point, MS Outlook Express, Lotus Notes.

PROFESSIONAL EXPERIENCE

Confidential - OH

SFDC Tester

Responsibilities:

• Work closely with line of business LOB(Finance, GL, AP, Risk and Legal & Compliance) to document processes, develop business re - quirements and to prepare detailed use case documents & user specifications(stories).
• Provide functional & technical inputs to SMEs, Project managers, lead developers when documenting SLA, BRD &FDS.
• Prepare detailed test plans to execute the test cases in Scrum/agile environment to support the requirements freeze, soft code freeze and hard code freeze before every sprint/release
• Managed day-to-day administration of salseforce.com instance. Involved in creating users, page layouts, workflows and creating new fields as required
• Execute the complete test plan during System testing, Integration testing, UAT and regression test cycle.
• Lead the Business kick-off meetings prior to UAT and prepare the UAT status during UAT cycle.
• Conducted every day triag sessions to get Business Feedback, comments and to answer their questions provided tool walk-through to various Business teams through out the releases.
• Worked with Role Hierarchy,Users,and Profiles Territory Management, Sharing Rules, Record Types, Email Templates and Approval Process in SFDC.
• Responsible for any configuration changes, enhancement requests, release deployments and mass data updates in SFDC
• Uploaded the new data to SFDC to reflect the updated test data.
• Used SQL server to fetch the data base extracts to complete database testing.
• Assist in creation and modification of reports as necessary.
• Create and manage dashboards and folders in SFDC.
• Documented future release enhancements and submitted the QA/UAT reports to project manager.
• Managed the testing efforts in an Offshore/onsite environment.
• Prepared the tool materials and user documents.

Environment: Java, JSP, SFDC, SQL server 2005,Windows XP, IE6 and IE8, Quality center and Rational

Confidential, NY

Quality Analyst

Responsibilities:

• Responsible for Project Test Plan and all testing of product including screens and documentation during project development.
• Handled several projects with the short deadlines and reported documentation on time.
• Worked on 837P/837I, 270/271 & 276/277 files validation using Mapping documents.
• Validated all GS, ISA segments in HIPAA 4010/5010 claims files against data in Facets database.
• Used QTP 9.5 for automating web applications and used LoadRunner to monitor the performance of web applications.
• Involved in Facets Batch check and in testing XML files and done analysis of batch works.
• Inserted Text checkpoints where needed, to compare the current behavior of the application being tested to its behavior in the earlier version using HP Quick Test Pro (QTP).
• Developed and executing automation regression test suite using HP QTP 9.5, VB Scripting.
• Designed, Implemented and Built Selenium Automation Framework. Created appropriate data setup to execute test scripts emulating different real time situations Created Data driven test for testing the application with positive and negative inputs.
• Involved in the end-to-end test using QTP and responsible for the Quality-Assurance of this application to complete in record time.
• Installed various LoadRunner components like LoadGenerator, Agent, Controller and Analysis components.
• Executed each test script with at least 500 Vusers and parameterized document numbers and files to attach each file in the each run using LR.
• Searching out performance issues at the time of running on both staging and production environment.
• Involved in finding efficient ways of automating performance tests using various use cases.
• Created system models for predicting potential performance risks, end-to-end response times and bottlenecks.
• Logged and Tracked defects after analyzing results through Excel, word and graphs.
• Verified Maximum, Minimum and Average time of each transaction in a script.
• Documented Tests / Details / Design steps using Quality Center 9.0 and then migrated to HP ALM.

Environment: HIPAA/ EDI X12, FACETS, EDPS, MS Office, MS-SQL Server 2005, TOAD, Java, JSP Informatica8.6, Teradata R12, SQL, DB2, Oracle, HP Quality Center, Rational Clear Case, Rational Clear Quest, Remedy, Microsoft Office, Internet Explorer7.0, WindowsNT4.0/2000, HP/Unix

Confidential, IL

QA Tester

Responsibilities:

• Analyzed design and program specifications for testing criteria.
• Worked on Full Quote and Quick quote insurance applications.
• Added wireless rate codes, service codes, Activation fee, Equipment to an existing and new order.
• Fulfillment of orders is done by using HP service test using end points
• Verified the Insurance process flow in XML files by using SOAP UI and added new requests to SOAP UI Projects.
• Provisioning and activation of devices for qualified customers
• Responsible for writing and running the Manual Test Cases using Quality Center9.2.
• Executed test cases for every new release of the application in cycle wise.
• Verified the Logs for each run to make sure the flow is correct.
• Attended daily defect Review meetings to resolve the existing issues.
• Done Performance testing and reported performance issues to the development team and worked with them to re-test the issues and tested applications both in QA and Production environment.
• Responsible for installing various LoadRunner components like LoadGenerator, Agent, Controller and Analysis components in Load Runner (LR).
• Experience testingOracleEBS, eBusiness Suite specifically in the GL, AP and Purchasing modules
• Responsible for creating test scenarios with Load Runner (LR) and executing and documenting the results and the scenarios.
• Involved in doing with white box testing, database testing, and web-based testing on several test phases. Develop components for each transaction used in the test script or scenario by using HP Load Runner (LR).

Environment: Web Services, XML, .Net, TOAD, MS SQL Server 2005, Windows XP, AMDOCS, SOAP UI, HP Service Test, Numeritrak, Mercury Quality Center 9.2, WinRunner, LoadRunner 9.5.

Confidential, Seattle, WA

Tester

Responsibilities:

• Worked as a QA Analyst in designing and developing test cases for the existing website to test various applications.
• Responsible for oversight and execution of test cases for both functional and stress testing using QC.
• Worked on automating tests using QTP for reusability, repeatability, reliability, faster execution and regression testing.
• Conducted Back End Testing using QTP. Created baseline scripts for Regression testing in QTP.
• Performed Negative and Positive testing manually.
• Used advanced features of Quick Test Pro Checkpoints to verify that expected information gets displayed in the AUT during the test run.
• Leading the effort in using the test case management tool—Quality Center for requirements, test cases, tracking and logging defects and assigning priorities to defects.
• Gathered and formatted all requirements in requirement management and executed test scripts using test lab using a tool Quality Center.
• Responsible for defining various test scenarios for load testing using Mercury’s flagship product LoadRunner, written scripts using VuGen for simulating load/stress with virtual users.
• Responsible for determining the throughput of the systems based on the load testing scenarios, measuring page views per second, home page response time, application driven response times and generating reports using Mercury LoadRunner.
• Responsible for working with E-commerce and systems architecture teams to identify potential bottlenecks based on the results of the stress/load testing.
• Involved in the planning the release cycles, test phases, status meetings and documenting outstanding issues.
• Created and maintained SQL scripts to perform Back End Testing
• Performed Sanity Testing and Smoke Testing.
• Worked with Quality Center for defect tracking, process automation, reporting and lifecycle traceability for better visibility and control of the software development lifecycle.
• Responsible for testing the application on a variety of browsers for compatibility as well as responsible for testing to comply with Section 508 standards.

Environment: QTP 8.0, LoadRunner 8.0/7.5, Quality Center, JIRA SQL, Oracle8i, TestPartner, Visual Basic, J2EE (Servlets, JSP), HTML, IIS 6.0, Tomcat 4.1.27, MS-SQL Server 2000, Win2K.