SUMMARY

• Over 6 years of diversified experience in Software Testing, Test Automation and Quality Assurance in domains like Labor Industry, Banking, Airways and Health /financial industry.
• Involved in execution and improvisation of all stages of Quality Assurance Life Cycle (QALC) & SDLC right from Inception, Design, Development, and Testing through Implementation.
• Expertise in writing SQL queries in Oracle8/9/10 and MS SQL Server.
• Knowledge in testing ETL processes to validate the required results.
• An advocate of automation who understands that there are proper times to apply an automation strategy, and there are situations when manual testing is advantageous
• Good Knowledge in testing tools for front end and backend database queries using Quick test professional.
• Expertise in gathering functional requirements, writing Test Scripts, developing Test cases, Test procedures, Test Strategies, Test Plans, formulation of Test Assets & Strategies.
• Expertise in carrying out Functional Testing, UI Testing,, System Testing, and Integration Testing & Regression Testing of Client/Server on Windows & UNIX environments.
• Strong communication, analytical, interpersonal, presentation & leadership skills.
• Experienced in SDLC Methodologies like Waterfall, Iteration, RUP (Rational Unified Process), Agile and Testing Methodologies like Functional Decomposition, Key Word Driven, and Test Plan Driven.
• Knowledge in developing Test Scripts using Quick Test Pro (HP),
• Extensive experience in bug tracking tools like HP Quality Center and JIRA.
• Proficient in the use of HP Quality Center for developing and executing automated and manual tests.
• Adaptable to work both as a team member as well as independently. Ability to proactively comprehend problems and resolve them with minimal supervision.

TECHNICAL SKILLS

Testing Tools: Mercury Quality center 8.2/9.1/10 Quick Test Pro 8.2/9.1/11, Mercury Quality center 8.2/9.1, JIRA

QA/Testing: Integration, Functional, System, End to End, Regression, Load, Compatibility, User Acceptance, Agile Testing Methodology.

Languages: C, C++, Java Script, XML, HTML

Database: Oracle 9i/10g, MS Access, MS SQL Server, ETL process.

Methodology Experience: Waterfall and Agile (Scrum)

Operating System: Windows 95 / NT/2000, UNIX, MS - Dos

Business Analysis: UML, Use Cases, Activity diagrams, Visio and Process Mapping.

PROFESSIONAL EXPERIENCE

Confidential, PA

QA Analyst

Responsibilities:

• Experience in participating large - scale application testing efforts, including experience with all phases of testing: Unit, System, Integration, User Acceptance and Performance Testing
• Developed test scenarios and test data, executing test scenarios, and documenting test results.
• Used various approaches used in testing, including white-box, black-box, load testing, coverage testing and regression testing.
• Testing experience in different environments including one or more of the following client server, Services Oriented Architecture, Web based, and three tier architectures
• Experience in using Microsoft Office Suite, HP Quality Center, TopTeam, TFS, and QuickTestPro
• Strong verbal and written communication skills.
• Experience with methodologies including, but not limited to Agile, RUP, Lean or Waterfall.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Ability to deliver under pressure
• Worked with users to define business process and information systems for supporting those processes.
• Accountable for reading and understanding all systems requirements within deliverables and providing valuable feedback to other analysts.
• Developed detailed unit test plans, test scripts and facilitated UAT with the stakeholders and the business users.
• Conducted rigorous testing per requirements and assisted in data mapping.
• Supported design, considering business requirements and system limitations.
• Responsible to project manage the tasks within a business/systems application, including problem resolution, software engineering standards and quality control standards.
• Developed comprehensive and accurate functional specifications and test plans for a variety of projects.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects. Effectively communicated with both technical and non-technical users and produced project documentation.
• Gathered and analyzed user requirements, performed test planning, specified system interfaces, and documented operational requirements.
• Understood the business processes used to support their needs.
• Worked with project leaders to identify reporting requirements and developed detailed business requirements.
• Experience with industry standard data warehousing tools including quality and analysis tools, reporting tools, SQL etc.
• Strong presentation skills including development and delivery of Microsoft PowerPoint presentations
• Ability to work independently as well as in a team environment
• Ability to balance multiple task assignments
• Ability to coordinate across teams to gather information and resolve issues.

Environment: HP Quality Center, SQL Server, Windows, MS Suite, TopTeam, TFS, QTP.

Confidential, Jacksonville, FL

Sr QA Analyst

Responsibilities:

• Performed QA processes collaborating with the development team for ensuring high quality software releases using Scrum methodologies.
• Database manipulation queries for RDBMS to use for front end and backend validation.
• Performed initial Smoke testing to determine if the product was stable enough to with stand a major testing effort.
• Analyzed the business requirements and functional specification documents, wrote Test Plan, Traceability Matrix, GUI and Functional Test Scripts.
• Experience with VOIP billing / provisioning / monitoring systems.
• Prepared test data on UNIX servers and in Oracle Tables.
• Worked in MFS file environment for creating and editing the files.
• Performed Smoke, Sanity, Functional, System, Integration and Regression testing.
• Generated automated test scripts for functional and regression testing using QTP.
• For each feature, positive and negative test cases are written using Quality Center.
• Executed Automation Test Scripts for Functional and Regression Using QTP.
• Involved in the preparation of high level software test plan and responsible for gathering all the requirements from cross team applications and prioritizing the End to End test cases based on the business impact
• Performed Data Driven Testing for multiple sets of data.
• Defects were tracked, reviewed and analyzed using Quality Center.
• Packet Cable / DOCSIS experience.
• Working knowledge of PBX’s and PRI - IAD devices.
• Worked with the development team in investigating and correcting software bugs and deficiencies based on testing results
• Involved in validating the data in the reports with the back end data using SQL Queries
• Helped the team with new ideas or initiatives to improve the test effectiveness
• Prepared estimates of time and effort required for the successful project delivery
• Worked on SQL server and Oracle 10g client performing the basic level of database testing. Also worked on security testing techniques like Cross-site scripting and SQL injection
• Involved in launch support, post launch testing and analyzing the root cause of production issues if any and setting up the lessons learnt documents
• Actively participated in weekly project status meetings

Environment: Quality Center, Test Director, SQL Server, Windows, AB Initio CO-OP 2.14, JIRA.

Confidential, Columbus, Ohio

QA Tester

Responsibilities:

• Reviewed the Business/ Functional/ System Requirement Specs, High Level Design Documents, Detailed Design Documents and Requirement Matrix.
• Worked with Quality Center Admin in customizing fields for Creating Users and their Access levels.
• UsedQuality Centerand Test Directorfor Tracking and Reporting also followed up with development team to verify Bug Fixes, and update Bug Status.
• Extensively involved in testing Facets Member/Subscriber, Billing, Medical Plan, Dental Plan modules.
• Involved in testing Facets for Group Information, Enrolling Subscribers, adding members, Related Entities, Class/Plan definition, Premium Rate Tables and all.
• Working knowledge of Session Border Controllers.fxo
• Test Cases were designed based on Use-Cases and Requirements in Test Director.
• Maintained requirements in Test Directorand requirements are traced to Test Cases in Test Director.
• Created Automated the Test Cases usingQuality Center,Monitored the Defect Tracking process, trouble shooting and generating customized Graphs and Reports for the Client.
• Development of Automated Test Scripts using VB Script for all the identified Test Scenarios.
• Parameterized the Scripts and enhanced them according to the Test Cases.
• Implemented appropriate test coverage (Functional/Database/Security/Performance) to drive efficient Defect Discovery and ensureValidationagainst Functional/Technical Specifications.
• Used Check Points, Output Values, Recovery Scenarios, Regular Expressions and Object Repository Administration extensively in QTP.
• Involved in Back end Testing and execute the SQL queries using TOAD.
• Generated reports using Quality Metrics Data, Prepared Test Metrics and reported to the Team Lead.
• Developed SQL Queries for checking the Data Transaction.
• Participated in various meetings fordiscussed EnhancementandModification Requests.

Environment: Quality Center, Test Director, SQL Server, Windows, AB Initio CO-OP 2.14, JIRA.

Confidential, NY

QA Analyst

Responsibilities:

• Interacted with Client, Business, and Development teams for requirement analysis
• Worked closely with the Business in the analysis of requirements and test to Client needs.
• Analysis of Functional & non-functional Requirements, Business Requirements, Use case documents, and User Interface Specifications for creation of deliverables such as Test Strategy, Test Scenarios, Test Cases and Requirement Traceability Matrix (RTM).
• Created Test Plans, Test Strategies, and Test Metrics/Logs for System Acceptance Testing in HP Quality Center.
• Followed Scenario based approach in writing Test Cases.
• Extensively worked on Gap analysis.
• Handling a team of four, allocating work and preparing status reports.
• Responsible for periodic updating of Test Plans and Test Cases as per Requirement Specifications.
• Driving daily Defect/Bug review meetings with business, environment and development team to understand the problem and setting the severity levels and get resolutions for defects logged by team.
• Tested in Web based Java applications and also Client- server applications.
• Participation in Integration testing, System testing, Regression testing and UAT.
• Development of test plans for execution and maintenance of the test environment.
• Worked with SQL queries for backend verification of Company Blue Bookings & Reporting.
• Developed HTML and JavaScript tools which are used for testing.
• Execution of Automation Scripts for Test Data (reservations) creation for Supersonic Kiosk Check-in Application
• Provided technical assistance to teams in Kiosk Machine/Check-in application questionnaire.
• Verified the Check-in functionality in Mobile devices for Mobile Check-in.
• Attended the weekly Business Requirement Meetings, Project Status Meetings with the Business, Project, Development, and Testing Teams to table the Testing issues and thus bring them to a closure.
• Retested the fixed issues and approved the software changes for enhancements by generating Modification Requests.
• Mentored Interns in QA methodologies and activities, applications under test; trained several members of the team on Quick Test Professional and Quality Center tools by conducting demo sessions and by creating standard operating procedures.

Environment: Java, Java Script, HTML, SQL Server, Quality Center 9.2, Ms-Word, Ms-Excel, Quick base, TOAD, Teradata, Unix.

Confidential, NJ

QA Tester

Responsibilities:

• Worked with users to define business process and information systems for supporting those processes and documented the above.
• Defined and communicated system requirements.
• Accountable for reading and understanding all systems requirements within deliverables and providing valuable feedback to other analysts.
• Documented Billing and Cash posting processes.
• Developed detailed unit test plans, test scripts and facilitated UAT with the stakeholders and the business users.
• Conducted rigorous testing per requirements and assisted in data mapping.
• Supported design, considering business requirements and system limitations.
• Updated partners and presented options for problem resolution.
• Recognized scope limitations and raised potential scope issues.
• Analyzed business workflow and system needs for Prudential Financial conversions and migrations.
• Responsible to project manage the tasks within a business/systems application, including problem resolution, software engineering standards and quality control standards.
• Developed comprehensive and accurate functional specifications and test plans for a variety of projects.
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the functional requirements for the various projects. Effectively communicated with both technical and non-technical users and produced project documentation.
• Gathered and analyzed user requirements, performed test planning, specified system interfaces, and documented operational requirements.
• Understood the business processes used to support their needs.
• Worked with project leaders to identify reporting requirements and developed detailed business requirements.
• Experience with industry standard data warehousing tools including quality and analysis tools, reporting tools, SQL etc.

Environment: Quick test professional 9.2, Multi test manager, Quality center 9.0, IBM DB2, UNIX, Java, HTML, XML, MS-Office, MS-Project, Oracle 10g.

Confidential

QA analyst

Responsibilities:

• Analyzed the business requirements and wrote a Test Strategy and Test Plan.
• I was involved in the complete Software Development Life Cycle (SDLC).
• Created Test plans, Test Cases in Test Director as per the business requirements and executed them. Involved in writing and implementation of the various test cases and test scripts created for Functional testing using Win Runner.
• Involved in testing GUI applications in client/server system.
• Test results and bugs are reported to the development team.
• Involved in testing all stages of GUI tests. Performed database integrity check using SQL Performed User Acceptance Testing.
• Involved in System testing and Performance testing.
• Interacted with developers, Business & Management Teams and End Users.
• Interacted with programmers to identify and resolve technical issues.
• Conducted integration, functional, Validation, regression testing.
• Extensively worked on Test Director for bug reporting/tracking.
• Conducted Regression Testing upon the change control request feedback from clients.

Environment: Win Runner 7.0, Test Director7.2, Oracle 8i, IIS, ASP, Windows 98/2000/NT, XML, Oracle, Tomcat 4.1.