SUMMARY

• Over 7 years of experience with Software Quality Assurance, Testing and Analysis
• Experience and hands on with System Testing, Integration Testing, and Regression Testing with in a SOA.
• Experienced with testing Web Services, API level and RESTful services.
• Experience testing CE device apps and Mobile apps.
• Years of experience in Software Testingin a wide variety of environmentRetail, Banking, Healthcare and Telecom industries.
• Well acquainted with all phases and stages of Software Development Life Cycle (SDLC) includingagile, and SCRUM methodologies and Software Testing Life Cycle (STLC) with good working knowledge of testing methodologies, disciplines, tasks, resources and scheduling.
• Hands on experience in iOS, Android, Windows mobile App testing.
• Successfully prepared Test Plan, Use Case, Scenario Matrix, Test Data, Test Cases, System Test Scripts, Test Reports, Test Results and other Test Artifacts.
• Strong automation testing experience in Win Runner, UFT/QTP, Rational Tools, Load Runner, ALM/Quality Center, Test Director and SOAP UI.
• Extensive experience in GUI Testing, Black Box Testing, Functional Testing, Integration Testing, Regression Testing, Back - end Testing using SQL, Browser Compatibility Testing, Web Services Testing, System Testing, Build Verification Testing, Performance Testing, Load Testing, Stress Testing etc.
• Proficient in using the defect-tracking tools like ALM/Quality Center (QC),TeamFoundationServer(TFS) and JIRA
• Good understanding of Data warehousing, ETL in SSIS to perform Source to Target testing.
• Quality assurance background includes generation of multifunctional test conditions, scripting and execution of manual as well as automated test procedures both data and functionality driven.
• Expertise in Claims, Subscriber/Member, Plan/Product, Claims, Provider, Commissions and Billing Modules of Trizetto’s Facets.
• Working knowledge of onsite/offshore co-ordination to perform testing related activities
• Medical Claims experience in Process Documentation, Analysis and Implementation in 834,837,835,270/271,276/277(X12 Standards) processes of Medical Claims Industry from the Provider/Payer side.
• Strong experience in Database application testing using SQL and PL/SQL.
• Experienced in handling defect management using Microsoft Visual Studio Test Manager
• Well versed with complex Test Automation frameworks (Data-Driven, Keyword, and Hybrid).
• Experience in deliveringqualityassuranceand testing functions in development and conversion projects
• Expert in writing SQL Queries to retrieve data from Oracle, SQL Server and MS Access Databases and proficient in executing Unix Commands.
• Involved in Configuration Management and New release Requirement Meeting.
• Possesses good communication skills and ability to work well under pressure and in a dynamic, fast-paced environment.
• Highly Detailed oriented with strong analytical and problem solving skills.
• Excellent collaboration skills to understand requirements, processes and changes in order to identify and maintain visibility on the high risk-based development driven testing.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

QA / Mobile Tester

Responsibilities:

• End to End QA delivery for Mobile Web. All stages of the Testing life cycle.
• Regression, System Testing plan and execution.
• Involve in all design reviews and identify risk / impact areas for Mobile applications.
• Reviewed Business Requirement Documents and the Technical Specification.
• Mobile tester for Global Mobile Application " Trip Approval", Expense Entry & Time Entry on Apple IOS devices.
• Application works on the underlying functionality to approve Time Off, Trip expenses all remotely for all Hershey's Employee base.
• Collaborated with the Off-shore resources on the project and defined and optimized the SDLC.
• Acted as Sr QA Analyst on the project monitoring the ALM/Quality Center and establishing the scope and nature of the defects.
• Used TFS as Test management tool.
• Defect trackingMicrosoftVisualStudio2010 (TFS)
• Wide experience ranging from designing test cases on ALM/Quality Center and using tools like JIRA.
• Actively participated in enhancement meetings focused Confidential making the application more reliable.
• Hands on experience on Perfecto Mobile Automation Tool.
• Formulated manual test cases include Unit & Integration test case for all application.
• Communicated with the automation team about Test cases that needed to be automated.
• Wrote test cases for Time Entry & Trip Entry and executed the same for user interface and functionalities.
• Created various scenarios to verify and compare results between different Modules.
• Performed data integrity testing to confirm ETL process.
• Tested the ETL mappings and other ETL Processes (Data Warehouse Testing)
• Tested the application on various generations of iPhone.
• Tested the application under different networks and Internet speeds including while on EDGE, 3G, 4G, LTE and Wi-Fi.
• Developed test scripts for the test cases in UFT/QTP for functional and regression testing.
• Automation of the test cases for regression testing using UFT/QTP.
• Documented the entire Test Cases, Assessment Report, and Test Results.
• Involved in different phases of Test effort like Integration testing, Regression testing, and User Acceptance testing.
• Thorough knowledge of mobile platforms such as iOS.
• Responsible for generating business process flow diagrams based on business resource documents.
• Involved in establishing scope, traceability, and test scenarios.
• Used the Agile methodology during the project life cycle and ascertained deliverables on a per sprint basis.
• Analyzed the performance by generating transaction response time graphs and reports.
• Monitored ALM/Quality Center to close the bugs/cases as and when developers fix the bugs.
• Assisted the Business Analyst to convert Requirement documents into Technical Specifications.
• Report defects and discuss details with Project managers
• Conducted back-end testing of the application using SQL queries.
• Tested the End-to-End Testing using SAP database to check the functionality of the application on the front end.
• Follow up with UAT Users of any defect / requirement related issues, identify, classify and add more information to better track defect.
• Managed the encountered bugs during the testing process by entering them to the ALM/Quality Center.

Environment: Agile Development, UFT/QTP, ALM/Quality Center, MS-Office, MS-Visio, UAT, Quick Test Pro, SDLC, Windows XP, OS, JIRA, ETL, Data warehousing, SQL Server, Microsoft Test Manager (MTM), TFS (Team Foundation Server), Etc

Confidential, PA

QA Analyst

Responsibilities:

• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, dev. team and test team members respectively to create Application Design Document.
• Performed Gap analysis and assessed risks of the project
• Huge working experience inSOAtesting
• Followed Agile Methodology to emphasize on real time communication over written documentation.
• Conducted Business validations for different FACETS modules Providers, Claims, enrollment and Membership
• Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data in excel sheet using QTP
• Participated in building automation test scripts based on BPT module of Quality Center.
• Prepared Test Plans and Test Cases based on the functional requirements and HIPAA regulations like 834, 837, etc.
• Participated in the management of testing project with the help of QTP.
• Performed Manual Testing to check the usability of the application.
• Used SQL queries to do backend testing to perform data validation, data migration/data conversion validation.
• Performed manual testing to conduct backend testing using UNIX shell scripts and SQL Queries
• Executed Configuration Testing to check if the application was compatible in different environment for each module of the application.
• Created test cases manually to perform different types of testing such as positive/negative, functional/regression, interface, black box, performance testing, smoke/sanity testing, etc.
• Part of a team for testing FACETS Accumulators
• Involved in FACETS Implementation, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Conducted Back-End Testing manually for the purpose of Database Integrity.
• Developed test scripts in SQL to check the data integrity from the databases
• Bug Reporting and Tracking using Quality Center
• Performed User Acceptance Testing (UAT)
• Generated defect reports using Quality Center and presented using MS Office tools

Environment: FACETS, SQL plus, VB Script, MS Visio, XML, MS Outlook, Test Director, Quality Center, QTP

Confidential, Reston, VA

QA / Mobile Tester

Responsibilities:

• Prepared tests related documents including Test Plan, Test procedures, Test Scenarios, and Test Cases.
• Performed manual testing for the entire application.
• Tested for usability by ensuring that all the elements of the screen like form fields, button are consistent throughout the application, and are visible within the screen Confidential various resolution.
• Created and Reviewed Requirements, Test Plan, Test Cases specific for Mobile
• Responsible for defect login and management using Jira.
• Created cross- device test cases that could be across multiple platforms as well as devices
• Tested web services operations using SoapUI, importing WSDL for each web service request.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Actively participated in requirement reviews, planning, estimating, writing and executing test cases, reporting, proficient in implementing QA processes/procedures and have proven expertise in manual testing
• Responsible for writing the automation strategy based on QTP plug in for Perfecto Mobile.
• Uncovered multiple issues related to the data population in the backend database using QTP.
• Used Custom Reports, Built In reports and System Reports, Trend Reports function within TFS to track and report issue related activities.
• Helped team in creating detailed test scripts for different mobile OS
• Executed test cases on iOS and Android according to Business Requirement Document(BRD)
• Testing Type Involved: Device testing, User Acceptance Testing, System Integration Testing, Functional Testing, Regression Testing, Security Testing
• Validate Data Grid and Data Tables for expected results during Unit Testing cycle using SQL queries
• Performed Database testing using SQL queries
• Used mobile cloud from Device Anywhere, to test applications on multiple real devices.
• Worked with developers to resolve Issues and Production Incidents using TFS
• Verified the app could be installed or uninstalled across the devices
• Work closely with R&D and Client Support in software development and debugging

Environment: iOS, Android, Device Anywhere, Perfecto Mobile, Jira, Visio, Quality Center, MS-Office, MS-Visio, QTP, ETL, Data warehousing, SQL Server, TFS (Team Foundation Server), Etc

Confidential, Manchester, NH

QA Analyst

Responsibilities:

• Reviewed Client Requirements, Use Cases, Mock-ups, and High Level and Low level Design documents.
• Followed SCRUM methodology and attended daily scrum meetings to get an update on defect fix.
• Reviewed Technical specifications, and Data design documents for data changes.
• Worked on modules related to Claims, Providers, & Contracts and worked with Claims attributes, Provider attributes, enabling EOB & Remittance rules associated with Provider configuration process in Facets.
• Worked with providers and Medicare or Medicaid entities to validate EDI transaction sets or Internet portals.
• Involved in testing HIPAA EDI Transactions and mainly focused on 837 and 835.
• Validating functionalities and layouts of interfaces such complex as: claim entry and case record screens.
• Worked on various EDI X12 transaction sets such as 270/271, 276/277, 835,837 etc.
• Prepared test cases for Healthcare Eligibility Benefit Inquiry and Response.
• Responsible for converting and developing QTP automation scripts based on regression test cases in Quality Center.
• Developed automation test scripts for regression testing on the application using QTP
• Involved in Processing 837 Healthcare Claims (Institutional and Professional) and 276 Health Care Claim Status request.
• Healthcare domain with prime focus on claims adjudication, billing, provider, eligibility and prior authorization for Medicare, Medicaid and Blue Programs.
• Generate all Medicare claims review and transmits to Medicare.
• Upgraded HMO Medicare EDI and reporting.
• Performed Web Service Testing experience using SOAP UI pro
• Tested the Web services using SOUP UI
• Validated Healthcare claim status request and response reports.
• Tested various functionality like Membership& Eligibility, Claims Processing and Payment, Provider credentialing and Benefits Packages in Facets.
• Developed Test Strategy, Test Plans, and Test Cases based on requirements, technical and design specifications.
• Worked closely with development and project teams to understand the technical challenges and higher risk components and interfaces which need highly focused testing to ensure quality objectives are met.
• Developed Automation Test Cases using VB scripting and executed the scripts as part of regression testing. Responsible for developmentQTPautomationstrategy, used Dynamic Descriptive Programming approach to benefit from Object Identification without usingOR.
• Used descriptive programming to overcome some object identification issues.
• Reviewed existing QTP Test Scripts, and modified as required for new changes.
• Developed the Data-driven automation framework using QTP and customized coding using VB Script.
• Involved in code change control process, configuration management, and release management.
• Identified Regression Test Cases for each release based on changes and performed Regression Testing.
• Used Quality Center for Test Case development and test execution status tracking.
• Populated projects in Quality Center with requirements, test cases,automationscripts and defects.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Used Quality Center for defect reporting and tracking, and generated documents and reports for further analysis.
• Created Vuser scripts in VUGen to perform business process by multiple Vusers on application.
• Designed Load runner scenarios using Load runner to perform Stress Test.
• Using Load runner analyzed the response times of the business transactions under different loads.
• Sign-off each test verifying the system meets the stated acceptance criteria.
• Coordinated with Client for all QA Testing tasks, activities and test status.

Environment: Quick Test Professional, Load Runner, Quality Center, .Net, MS SQL Server 2005, Windows XP, SVN, Facets, Etc

Confidential, Newark DE

QA Analyst

Responsibilities:

• To support Manual and Functional executions of various mortgage applications like Loan builder, Closr and Zippy which help in Capital Management.
• Validating the XML’S in between different interfaces and Our CRM Application.
• Hands on experience in the Treasury Management.
• Performed Data Accuracy, Data Validation, and Data Integrity testing by querying the database using SQL Queries to check the data table on the Server.
• Hands on experience in working in the Agile Environment.
• Involved in peer Reviews and Team Walkthroughs for the project as per Test methodology.
• Performed UI, Functional, Integration, Back-end, Regression, and Browser Compatibility Testing using QTP.
• Reviewed Business Design Specification Scenarios, and Technical Specifications.
• Report the defects and work with development team to fix issues.
• Report the overall performance status, and test summary to Project Manager.
• Performed production validation for the release in to production
• Made Test cases for all the functionalities of the web application and identified the once which could be automated.
• Build queries for the loan origination, processing, underwriting and finally loan closing.
• Hands on experience in Quality Center v10.
• Defect tracking, requirement gathering, planning, analyzing results, storing and executing automation and manual scripts using HP Quality Center
• To capture all the requirements and enhancements required of Closr Automation to process end to end flow from Loan builder to CLOSR for all kinds of loans
• Performing End to End Flow smoke testing in different environments for each build.
• Executed various mortgage component test cases and review the results by comparing the actual results again the expected results.
• Implementation, execution and training for Assure (CRM Tool), which is a self-service automation tool for executing various automation requests of end users.
• To debug and resolve issues if any end users face any issues while staging loans through Assure
• Participating in defining Automation strategy and applying appropriate automation technologies to meet the short and long term goals of Retail Automation in Mortgage banking, developing and maintaining test automation frameworks, solutions and automated test scripts using HP’s Quick Test Professional.
• Evaluating test processes and procedures and making recommendations for improvement.
• .Execution of various mortgage components like Trillium, credit etc. using Assure Mortgage Comp Release and looking for issues.
• To support Zippy Work Bench dry run and executions.
• Working knowledge of Chase File Manager (CFM)
• To interact with the offshore team and arrange meetings as required to check the status of tasks accomplished and to meet the required functional tasks deadlines on time.

Environment: VB Script, Html, Microsoft Share point, DB2, SQL Server, Oracle 10g, XML, QC 10, Bugzilla, MS Office, UNIX, Windows XP, HP Site Scope & Blue Print, Etc

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Participated in setting up testing environment.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Reviewed and updated Test Plan and Test Scenarios.
• Manually test each and every module of the application and verify against expected results.
• Performed Sanity and Smoke Testing of the application manually after each build.
• Involve in discussions with functional, development and user groups to familiarize with requirements.
• Use Rational Suite to develop and execute automation scripts and manual test cases for Functional and Regression testing of various modules of the application.
• Develop manual test scripts in Rational Test Manager and execute them.
• Involve in User Acceptance Testing, compatibility testing, GUI Testing, and Regression testing, on different versions of the application.
• Execute Test cases manually, validate test results, determine defects, record and report defects.
• Report, Track, review, analyze and compare bugs using a Defect Tracking Tool in Rational Clear Quest.
• Carry out Integration tests to check the interfacing between sub modules.
• Perform Integration Testing to test the functionality of the modules.
• Create scripts for Functional and Regression Testing using Rational Functional Tester.
• Create detailed status reports for senior management to keep them posted on the progress of implementation.
• Performed Functional, Security, Positive and Negative Testing.
• Performed rigorous manual testing before a release.
• Manually performed Back-End Testing of the application for SQL-Server 2000 and Oracle databases.
• Performed Back End Testing by extensively using SQL queries to verify the integrity of the database.
• Modified previously existing Test Cases that were driven by the manual testing effort so that they are more appropriate for future automation testing.
• Conducted result analysis and interacted with developers to resolve bugs.
• Report the bugs by using Microsoft Excel Sheet.
• Participated in the project meetings.
• Attended to daily reviews, walkthroughs and meetings for Verification and Validation of the project.
• Met with the developers and technical content writers on a daily basis to update the test documents.
• Followed up with developers on defects status on a daily basis.

Environment: Windows, UNIX, SQL, Rational Functional Tester, Rational Test Manager, Oracle, Manual Testing and Reporting, Test Director, Win Runner, Etc