SUMMARY

• Over 7 years of extensive experience in the field of IT with focus on QA and testing as QA Analyst, design, development and maintenance of test scripts with expertise in Manual Testing, Automation Testing, Black box Testing, white box Testing, functional testing, integration, System testing, regression testing, Smoke, Sanity, Performance Testing, User Acceptance Testing and Web Service testing and excellent ability to analyse results and find bottlenecks
• Good knowledge of Telecommunication and Banking Business domains, 401k, 403B, 457 along with experience in SOA(Service - Oriented Architecture) frame work
• Working Knowledge of testing tools like Quality Center 10.00, ALM QC 11.00, Selenium and QTP 10.0 and Incident Management tool BMC Remedy
• Experience in Preparing, Reviewing and Execution of test cases and knowledge of Agile & Scrum Methodologies along with working knowledge of entire SDLC
• Worked closely with development, business analysts and technical support teams to resolve quality issues
• Delivered effective and efficient testing solutions by meeting key project milestones and overall project deliverables on time, and adhering to development and quality standards
• Review and approve test plans, scenarios, scripts or procedures such as database impacts, software scenarios or usability
• Identified the positive and negative test cases for functionality, integration and system testing of the application
• Extensive experience in front end web testing, back end testing, Data base Analysis, Data Validation, Supply Chain Management, Banking domain and Telecommunication Systems
• Experience in testing Web-based, e-commerce, retail, Desk top applications on different environments Expert in different API’s using ITE (Integrated Test Environment) Tool
• Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments such as Windows and UNIX
• Coached and mentored various key team members (Test Lead, Tech/Development Lead, and Requirement Analyst Lead) to help them better understand the applications used
• Provided training to business analysts on how to use Rational Quality Management for reviewing and approving of test cases

TECHNICAL SKILLS

Programming Languages: SQL, JCL, Core Java, UNIX, C, COBOL, VBScript, HTML, XML, Java Script

Incident Managent & CRM Tools: OLAP Tools, File Aid, BMC Remedy & Microsoft CRM, Microsoft RMS

Databases: SQL Server, Oracle 11g, Microsoft Access

Project Management Tool: MS Project

Defect Management Tools: QC 10.00, ALM QC 11.00, Bugzilla, JIRA

Software Testing & Regression Tools: ALM QC 11.00, HP QC 10.00, SOAPUI, QTP 11.00, MVS using ISPF, Microsoft test

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Worked as QA Lead for the Order To Pay project based on Supply Chain Management for Chase Credit Cards
• Proficient in using Microsoft RMS system in order to manage business performance and serve customers effectively
• Attended project requirements review sessions and technical design specification meetings and successfully analyzed system and business requirements for testability, derived test cases and test data, facilitated the development of all quality assurance deliverables using Agile methodology
• Interacted with business analyst to obtain specific system requirements and performed deliverables verification with business analysts and developers
• Actively involved in Test Planning with manager & team leads and participated in conceptualizing, organizing, planning and executing quality assurance activities to support test design for automated and manual testing using ETL technique and efficiently done troubleshooting
• Performed Smoke Testing to determine if an application is healthy and stable before starting other major testing, performed Black Box testing to make sure all the objects and its properties are functioning as supposed, observed White Box Testing with other developers in the team and performed Regression testing after the defects are fixed to ensure all new and existing functionalities are working under normal condition
• Performed Grey box testing on application to search for defects due to improper usage or structure of application and data validation on UI
• Performed Integration testing as development team releases the product, performed System testing after integration and involved in Stress testing/ Load testing to determine the new product can handle unlimited number of users and response fast
• BAU to provide support to JPMC lockbox service and responsible for migrating the lockbox quality in processing the deposits accepted through the lockbox processing system.
• Performed Usability testing on all the GUI forms( checkbox, lockbox) as an end user to make sure the application is user friendly and easy to learn, Performance testing to ensure the performance of system is high and performed User Acceptance Testing to evaluate the system compliance with the business requirements and ready for deliver to the client
• Communicate with clients and bank personnel on various items including lockbox, OTP
• Tracked defect/bug and logged those defects in Quality Center as well as Excel sheet for matrix & escalated defects to programmers/developers to resolve the issue in order to provide bug free product
• Responsible for using REST API in order to put data on web service page easy to use by customer and get the resources using HTTP commands
• Responsible to identifying requirement gaps and raised Change Requests (CRs) for the same
• Responsible for User Interface(UI) testing of the application
• Responsible for achieving security and reducing risk using Microsoft RMS system around chase credit card
• Revamped the entire regression test bed thereby improving quality by more than 40%
• Responsible for using BMC remedy for incident management
• Actively involved in creating, managing and coordinating QA,UAT and Regression testing, schedule/estimates, resourcing plans and environments thereby reducing fundamental risk to the project by 80%
• Effectively handled monitoring, communicating progress of overall quality assurance activities, recommending changes to strategies/processes for continuous improvement and Analyzing trends in quality metrics as well as prepared Test Report Summary
• Responsible for mentoring new hires, Development team members and Client groups

Environment: Supply Chain Management framework, Microsoft RMS, Web Services Testing, ALM QC 11.00, SQL, Toad, Windows XP, JIRA, Oracle 10g, Google Crome, Safari, IE

Confidential, Missouri, St. Louis

Test Engineer

Responsibilities:

• Experience in End-to-End software project life cycle with expertise in software testing life cycle while working on Confidential & Confidential project with Mainframes
• Involved in implementation of technical requirements and delivering quality deliverables in various sprints
• Automated the COIG Closures using JCL which reduced the system down time from 30 mins to 5 secs
• Coded monitoring scripts in REXX and COBOL which generated automated emails to ensure system reliability
• Automated Clean-up of Collector Files’ process which improved the system response time by 50%
• Suggested solutions to the issues in order to make the requirements clear and testable
• Proficient in Manual testing environments, black box, regression, performance, load and scalability testing
• Responsible for Setting-up testing environments for all supported Platform
• Skillful in Data Validation of PDF and flat files
• Performed data centric testing using ETL tool Fileaid on mainframes Z/OS
• Assisted in the parallel running of the current system to ensure the new system results are validated against executing system
• Responsible for doing batch processing using Mainframes Z/OS
• Responsible for performing System testing, Progression testing, Regression testing and Performance testing taking into account the huge pool of Confidential & Confidential customers
• Attending and provide feedback during project requirements review sessions and technical design specification meetings
• Creating test plans and test cases based on functional and Technical specification requirements
• Coordinating and facilitating test plan and test cases review meetings
• Participate and Conducting Scenarios Identification and Load requirements meetings
• Created and executed SQL queries to fetch data from data base server to Validate against the expected result
• Executing test cases against QA environment, performing the ETL (Extract, Transform and Load) testing & Performed ETL Workflows, Checking logs and duplicate files
• Involved in Defect Prevention Activities and Root Cause analysis of production defects
• Analyzed and interpreted the raw SQL used for the query/report causing problems, given by the end user, usually a ticket
• Functioned as a single point of contact between the client and the firm for several value addition processes
• Later promoted as the Configuration Manager for Confidential & Confidential project and maintained Project artifacts
• Formulated the Business Continuity Plan, Risk and Resource Register, Induction Plans and Capability index

Environment: Mainframes Z/OS, FTP, ISPF, UNIX, JCL, COBOL, File aid, Windows XP, SQL, DB2, ETL Methodology, QC 10.00, ALM QC 11.00, QTP 10.0, VBScript, BMC Remedy, MS Project, MVS using ISPF, LOAD RUNNER, Bugzilla

Confidential, Missouri, St. Louis

Software Tester

Responsibilities:

• Understanding the complete process flow of the project.
• Designing new test cases after analyzing Technical and Business Requirement of CR (Change Request).
• Adding New/Changed test cases to Excel sheet and uploading these to Quality Center.
• Update test results in Quality Center and ensuring timely delivery of Monthly Maintenance Releases and Tri-annual Releases.
• Carrying out the connectivity testing when the code is moved into production.
• Write clear and concise defect reports, citing specific requirements relevant to the defect.
• Responsible for Validation of the Test Cases that are executed and to see whether they are Passed or Failed.
• Responsible for data validation of pdf files and flat files
• Sending Status Report to the Project Manager on daily basis during Test Execution phase
• Coordinate and facilitate working sessions with business and developers for different applications to resolve issues.
• Execute test cases in client web-based and TSO mainframe environment
• Gathered Data for test cases and created Test Scripts.
• Design test plan and prepare test data based on review and analysis of Business/System requirements and design documentationand Prepare Test Summary Report after execution

Environment: QTP 10.00, DB2, AS/400, IBM-QMF (Query Management Facility), QC 10.00, Attachmate MyExtra 6.5, Windows XP

Confidential

Quality Test Engineer

Responsibilities:

• Conducted detailed research on open source non-relational databases offered by Google, Amazon and Apache & Prepared a wiki-based knowledge repository of the research study for the senior management
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Extensive knowledge in Requirements gathering, analysis, designing, developing, testing and implementation of Operational Data Store/ Data Warehouse.
• Sound Knowledge of the data mapping to databases and systems
• Performed extensive Backend Testing of data validation of applications using SQL queries
• Checked the data flow through the front end to backend and used SQL Queries to extract the data from database using TOAD 9.7
• Active team player with outstanding reputation and communication skills for meeting demanding deadlines and delivering critical solutions on various levels
• Detected, Tracked and Reported defects to lead tester using Quality Center 9.0
• Performed Smoke, Sanity and Data Validation testing using Quality Center 9.0
• Participated in weekly meetings for reviewing progress and future testing efforts

Environment: Manual Tester, Windows XP, UNIX, Quality Center 9.0, TOAD 9.7, JavaScript, Load Runner, Bugzilla