SUMMARY

• 8 years of extensive experience in the field of IT with focus on QA and testing as QA Analyst, design, development and maintenance of test scripts with expertise in Manual Testing, Automation Testing, Black box Testing, white box Testing, functional testing, integration, System testing, regression testing, Smoke, Sanity, Performance Testing, User Acceptance Testing and Web Service testing and excellent ability to analyse results and find bottlenecks
• More than 3 years of experience in SQA
• Good knowledge of Telecommunication and Banking and Finance domains, healthcare along with experience in SOA(Service - Oriented Architecture) frame work
• Working Knowledge of testing tools like Quality Center 10.00, ALM QC 11.00, Selenium and QTP 10.0 and Incident Management tool BMC Remedy
• Experience in Preparing, Reviewing and Execution of test cases and knowledge of Agile & Scrum Methodologies and Waterfall Model along with working knowledge of entire SDLC
• Worked closely with development, business analysts and technical support teams to resolve quality issues
• Delivered effective and efficient testing solutions by meeting key project milestones and overall project deliverables on time, and adhering to development and quality standards
• Experience in creating, reviewing and approving test plans, scenarios, scripts and procedures such as database impacts, software scenarios or usability
• Identified the positive and negative test cases for functionality, integration and system testing of the application
• Responsible for integrating HP ALM with HP QTP 11.00 for converting manual test cases to automated test cases
• Responsible for migrating test cases from Excel to HP ALM, HP QC using the Excel add in tool
• Hands on experience in executing SQL queries for database validation, audit control (approving flags)
• Extensive experience in front end web testing, back end testing, Data base Analysis, Data Validation, Supply Chain Management, Banking domain and Telecommunication Systems
• Experience in testing Web-based, e-commerce, Retail management, Desk top applications on different environments Expert in different API’s using ITE (Integrated Test Environment) Tool
• Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments such as Windows and UNIX
• Hands on experience in Static Reviews like peer review of Business Documents, Technical Specifications to ensure smooth sailing of Testing
• Excellent in creating Test plans, Defect Management following the Defect life cycle and making follow-ups and Reporting to various stakeholders, management and team
• Experience in estimating QA effort in terms of resource, budget and timelines
• Outstanding communication skills and presentation skills
• Coached and mentored various key team members (Test Lead, Tech/Development Lead, and Requirement Analyst Lead) to help them better understand the applications used
• Provided training to business analysts on how to use Rational Quality Management for reviewing and approving of test cases

TECHNICAL SKILLS

Programming Languages: SQL, Core Java, UNIX, VBScript, HTML, XML, Java Script, ASP.Net

Incident Managent & CRM Tools: OLAP Tools, File Aid, BMC Remedy & Microsoft CRM, Microsoft RMS

Databases: SQL Server, Oracle 11g, Microsoft Access

Project Management Tool: MS Project, JIRA

Defect Management Tools: QC 10.00, ALM QC 11.00, Bugzilla, JIRA

Software Testing & Regression Tools: ALM QC 11.00, HP QC 10.00, SOAPUI, QTP 11.00, MVS using ISPF, Microsoft test

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Lead - QA Analyst

Responsibilities:

• Worked as QA Lead for the Order To Pay project based on Supply Chain Management for Chase Credit Cards
• Responsible for implementing various Quality Assurance and compliance processes for the project to match up to CMMI Model
• Proficient in using Microsoft Retail Management System in order to manage business performance and serve customers effectively
• Attended project requirements review sessions and technical design specification meetings and successfully analyzed system and business requirements for testability, derived test cases and test data, facilitated the development of all quality assurance deliverables using Agile methodology
• Interacted with business analyst to obtain specific system requirements and performed deliverables verification with business analysts and developers
• Actively involved in Test Planning with manager & team leads and participated in conceptualizing, organizing, planning and executing quality assurance activities to support test design for automated and manual testing using ETL technique and efficiently done troubleshooting
• Performed Smoke Testing to determine if an application is healthy and stable before starting other major testing, performed Black Box testing to make sure all the objects and its properties are functioning as supposed, observed and performed Unit testing (White Box Testing) with other developers in the team and performed Regression testing after the defects are fixed to ensure all new and existing functionalities are working under normal condition
• Performed Grey box testing on application to search for defects due to improper usage or structure of application and data validation on UI
• Performed Integration testing as development team releases the product, performed System testing after integration and involved in Stress testing/ Load testing to determine the new product can handle unlimited number of users and response fast
• Performed Usability testing on all the GUI forms as an end user to make sure the application is user friendly and easy to learn, Performance testing to ensure the performance of system is high and performed User Acceptance Testing to evaluate the system compliance with the business requirements and ready for deliver to the client
• Responsible for creating test plans and working closely with development, testing and production support teams to address gaps in mapping test requirements to test coverage and communication
• Responsible for implementing HP QC and ALM with HP QTP and mapping requirements to test cases
• Responsible for test data migration from excel to HO QC, ALM
• Tracked defect/bug and logged those defects in Quality Center as well as Excel sheet for matrix & escalated defects to programmers/developers to resolve the issue in order to provide bug free product
• Responsible for using REST API in order to put data on web service page easy to use by customer and get the resources using HTTP commands
• Responsible to identifying requirement gaps and raised Change Requests (CRs) for the same
• Responsible for User Interface(UI) testing of the application
• Responsible for achieving security and reducing risk using Microsoft RMS system around chase credit card
• Revamped the entire regression test bed thereby improving quality by more than 40%
• Responsible for taking ownership of giving sign offs and business documents and maintain the archival of same
• Responsible for monitoring, evaluating, managing and executing audit processes to ensure compliance
• Actively involved in creating, managing and coordinating QA,UAT and Regression testing, schedule/estimates, resourcing plans and environments thereby reducing fundamental risk to the project by 80%
• Hands on experience in Designing, monitoring and analyzing performance metrics program for quality improvement initiatives
• Effectively handled monitoring, communicating progress of overall quality assurance activities, recommending changes to strategies/processes for continuous improvement and Analyzing trends in quality metrics as well as prepared Test Report Summary
• Responsible for mentoring new hires, Development team members and Client groups

Environment: Supply Chain Management framework, Microsoft RMS, Web Services Testing, ALM QC 11.00, SQL, Toad, Windows XP, JIRA, SQL Server, Google Crome, Safari, IE

Confidential, Missouri, St. Louis

Test Engineer

Responsibilities:

• Experience in End-to-End software project life cycle with expertise in software testing life cycle while working on Confidential & Confidential project with Mainframes
• Involved in implementation of technical requirements and delivering quality deliverables in various sprints
• Automated the COIG Closures using JCL which reduced the system down time from 30 mins to 5 secs
• Coded monitoring scripts in REXX and COBOL which generated automated emails to ensure system reliability
• Automated Clean-up of Collector Files’ process which improved the system response time by 50%
• Participated in audit and reviews of documents as a Configuration manager
• As a member of static review team participated in peer reviews and walkthroughs and did version controlling of business documents
• Worked as Configuration Manager for Confidential & Confidential project and maintained Project artifacts
• Formulated the Business Continuity Plan, Risk and Resource Register, Induction Plans and Capability index
• Proficient in Manual testing environments, black box, regression, performance, load and scalability testing
• Responsible for Setting-up testing environments for all supported Platform and skillful in Data Validation of PDF and flat files
• Experience in Unix scripting for server connectivity, file access modifications and cleanup of files
• Performed data centric testing using ETL tool Fileaid on mainframes Z/OS
• Assisted in the parallel running of the current system to ensure the new system results are validated against executing system
• Attending and provide feedback during project requirements review sessions and technical design specification meetings
• Creating test plans and test cases based on functional and Technical specification requirements
• Participate and Conducting Scenarios Identification and Load requirements meetings
• Created and executed SQL queries to fetch data from data base server to Validate against the expected result
• Involved in Defect Prevention Activities and Root Cause analysis of production defects
• Functioned as a single point of contact between the client and the firm for several value addition processes

Environment: Mainframes Z/OS, FTP, ISPF, UNIX, JCL, COBOL, File aid, Windows XP, SQL, DB2, QC 10.00, ALM QC 11.00, QTP 10.0, VBScript, BMC Remedy, MS Project, LOAD RUNNER, Toad, Bugzilla

Confidential, Missouri, St. Louis

Software Tester

Responsibilities:

• Designing new test cases after analyzing Technical and Business Requirement of CR (Change Request).
• Adding New/Changed test cases to Excel sheet and uploading these to Quality Center.
• Update test results in Quality Center and ensuring timely delivery of Monthly Maintenance Releases and Tri-annual Releases.
• Carrying out the connectivity testing when the code is moved into production.
• Responsible for Validation of the Test Cases that are executed and to see whether they are Passed or Failed
• Responsible for using UNIX scripting for file manipulation and program execution and responsible for data validation of pdf files and flat files
• Sending Status Report to the Project Manager on daily basis during Test Execution phase
• Coordinate and facilitate working sessions with business and developers for different applications to resolve issues.
• Design test plan and prepare test data based on review and analysis of Business/System requirements and design documentationand Prepare Test Summary Report after execution

Environment: QTP 10.00, DB2, AS/400, IBM-QMF (Query Management Facility), QC 10.00, Toad, Attachmate MyExtra 6.5, Windows XP, UNIX

Confidential

Quality Test Engineer

Responsibilities:

• Conducted detailed research on open source non-relational databases offered by Google, Amazon and Apache & Prepared a wiki-based knowledge repository of the research study for the senior management
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product’s business requirements.
• Extensive knowledge in Requirements gathering, analysis, designing, developing, testing and implementation of Operational Data Store/ Data Warehouse.
• Sound Knowledge of the data mapping to databases and systems
• Performed extensive Backend Testing of data validation of applications using SQL queries
• Checked the data flow through the front end to backend and used SQL Queries to extract the data from database using TOAD 9.7
• Active team player with outstanding reputation and communication skills for meeting demanding deadlines and delivering critical solutions on various levels
• Participated in weekly meetings for reviewing progress and future testing efforts

Environment: Manual Tester, Windows XP, UNIX, Quality Center 9.0, TOAD 9.7, JavaScript, Load Runner, Bugzilla