SUMMARY

• QA Lead with around 9+ Years proven/track record of delivery, strong strategic vision and demonstrated ability to inspire/mentor teams, looking for challenging position. I can utilize my skills for the benefit of the firm by implementing latest QA programs for maintaining data quality standards ensure that the organization meets the legal compliance and client needs.
• Experience working as QA - BA for 2 Years.
• Experience working as Quality Auditor.
• Experienced in Software Quality Assurance (SQA) including Manual and Automatedtesting with tools such as Selenium Web Driver, JMeter, Cucumber, Restful APIs, Web Services, and SOAP UI using SOA UI Tool.
• Experience using the JIRA, Quality Control (HP ALM), Bugzilla tool for Defect Management.
• Proficient in different software development methodologies like Agile Methodology,Waterfall model, Iterative model, Scrum and V-model. Environment.
• Highly various domains such as Banking, Insurance, Retail (Point of Sales), Ecommerce, Travel domain.
• Experience in McDonald’s app testing on Android and IPhone mobiles (Mobile Testing).
• Extensive experience in handling teams at multiple locations (on-site and offshore).
• Highly experienced in analyzing Business Requirement Document (BRD) and prepare estimations.
• Experience on following deliverables Requirement Analysis, Author Test Cases, Create Test Data, Set-up Test Environment, execute test cases for Database, Functional, System, Integration and Regression using Batch Testing, Maintenance of Requirement Traceability Matrix.
• Experience in HP ALM Test design, Requirement Mapping to Tests, Executing Tests Manually/Automation, Defect Logging and Defect Reporting.
• Expertise in Test Case Design, Test Tool Usage, Test Execution, and Defect Management.
• Drive test strategy, test case walk-through, daily defect status meeting, test summary walk-through meetings with Project team and coordinating with team related to various activities.
• Assist development team testing the functionality and identifying defects early prior to the development code review and also assist business team in the installation of Apps.
• Excellent communication skills and strong interpersonal skills, which provides me the ability to interact with end-users, managers, and Developers.
• Good analytical and communication skills and ability to work independently with minimal supervision and also perform as part of a team.
• Possess excellent analytical, communication, problem solving and interpersonal skills.
• Willingness to learn new Technologies and Techniques.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX

Languages: VBScript, C, Java, XML, Groovy, JavaScript.

RDBMS: SQL

Test Management Tools: HP ALM (Quality Control)

Testing Tools: SOAP UI

Defect Management: HP ALM (Quality Control), JIRA, Bugzilla

Virtualization: Hyper-V, VMWare

Tested Application built on: HTML 5, VC 5, SharePoint, Java and .Net based Web Applications, PHP.

Automation Tool: Selenium Web Driver 2.0, JMeter, Cucumber.

PROFESSIONAL EXPERIENCE

Confidential, IL

QA Lead

Responsibilities:

• Leading a team of 6 both On-site and Offshore.
• Setting up the QA environment.
• Developing a detailed Test Plan, Test Case, Test Scenarios.
• Experience working in Agile environment working on long/Short sprints, coordinating with Product Owner and Scrum master on various activities.
• Responsible for the analysis of business requirements, design documents.
• Managed test cases and created RTM (Requirement Traceability Matrix) and tracked Defects using JIRA.
• Responsible for the defect tracking in JIRA and tracking the status of it after very defect triage meeting.
• Responsible for reporting and escalating data issues arising from the project or daily support.
• Preparing Status Report for the project.
• Knowledge for the devices like Kiosk, PEDs for cashless transactions, Registers (Point of sales) like (PAR 7000 PAN JS960), BOS/ISP Servers.
• Maintenance of the automation scripts in Selenium Web Driver (Java) as per the new requirement and the Changes Requirements received from the business.
• Experience in Testing setting up the POS Registers in the testing environment, executing of various Test condition with different POS registers like PAR 7000, PAN JS960, Staging the POS Register with different software versions.
• Testing of McDonald’s apps for Offer on Android, iOS mobile systems considering different type of networks, Functional Testing, Interrupt Testing, Compatibility testing, by changing the port and IP addresses to make sure the device is getting connected and disconnected properly.
• By making calls and sending messages to other devices.
• Used SQL to validate backend database changes, deletes and update.
• Building the Lab representing a store that has multiple POS systems on various configurations.
• Have knowledge of all the McDonald's restaurant configurations.
• Testing involves building up the restaurant set up and installing the new patches\packages\configurations and executing the entire end to end test cases to validate the respective restaurant configurations.
• Configuring and Installing the Cashless appliances used in restaurants and executing test cases to validate the correctness of the system.
• Have extensive knowledge on various POS systems used in McDonald's like PAR Vigo, PAR EVERSERV, Panasonic etc.

Confidential, Whitehouse, New Jersey

QA Lead\IT PMO

Responsibilities:

• Leading a team of 10 both On-site and Offshore.
• Leading and managing PMO tasks for all the projects under this client.
• Involved in Business Requirement gathering, estimation to identify and define Quality processes to be followed as per organization and Business Requirement, Estimated efforts required for Quality Assurance.
• Experience on Claim Management systems with the following to verify the system Claim Registrations, verify register Claim validation, Claim Assessment, Claim Adjudications, Subrogation & Litigations.
• Experience in validating IVR system for the Chubb and sons Billing systems. Validating IVR flows using Voice and DTMF, verifying grammar, Call Routing scenarios.
• Experience in P&C Policy Administration Systems, Commercial Policy Premium Rating and Forms, Claims processing, Auto Insurance.
• Use of JMeter tool for the performance testing by putting various sizes load on the web application and monitoring the performance of the same.
• Use of automation tool Selenium Webdriver 2.0 using browsers like Firefox, Internet Explorer and Chrome. Used locator techniques like Xpath, Name, ID, Class Name, Link Text and Handling links, Handling dynamic Drop downs, Static Dropdowns, Checkboxes, Radio Button, Java Alerts, System alerts, Advance UI like Mouse interactions, Multiple windows, Frames.
• Extensively used Selenium (data-driven, XPath locator) and Web Driver to test the webapplication.
• Involved in developing a detailed Test Plan, Test scripts, Test cases .
• Developed and executed various manual testing scenarios, test cases, test scripts and exceptionally documented the process to perform functional testing of the application
• Responsible for the analysis of business requirements, design documents.
• Managed test cases and created RTM (Requirement Traceability Matrix) and tracked Defects using HPQC.
• Extensively used HP ALM for Test Management activities
• Performed functional testing to identify various critical points in the application and automatedit by using Selenium WebDriver.
• Performed cross browser functional testing using Selenium Webdriver.
• Maintained defect tracking in JIRA and HP QLM/Quality Control.
• Responsible for reporting and escalating data issues arising from the project or daily support.
• Documenting and logging issues, and working with developers, and IT teams to resolve identified issues
• Analyzes defects and continuously audits QA processes and software testing metrics to identify gaps and opportunities to improve quality
• Creating weekly status reports that effectively communicate current goals and recent s to upper management
• Assisting business partners in User Acceptance Testing.
• Worked as a Quality Auditor with the following responsibilities: Develop modules for various data quality process sections. Identify areas requiring and ensure gaps are completely filled within given time frame. Collaborate with supervisors for performance enhancement of least performing personnel. Identify, estimate and correct deviations and defects in quality system process. Configure management required audits and perform customer staging. Inspect, monitor, record and report quality data for Inspection activities to assist in operations.
• Worked on various six sigma techniques like 5 Whys, Cause & Effect, Control Chart, Root Cause Analysis, Pareto Analysis.

Confidential

QA Lead\IT PMO

Responsibilities:

• Managed team of 10 resources, both on-site and offshore processing to deliver high quality product.
• Project management and single point contact to business and operations team with a responsibility of overall delivery.
• Worked on Saving accounts, Checking Account, Loans & Auto Finance.
• Weekly and Monthly status reporting to the PMO.
• Provide functional guidance for Test Planning, Test case design and Execution.
• Participate in SRS review and status meetings.
• Experience in performance testing with JMeter.
• Design & Executed SQL Scripts for Backend Testing to ensure that the data is updated as per the Business Rules.
• Interacted with multiple domain experts (Accounting and Administration) and client’s technical teams.
• Administered, reviewed and Managed Defects using the Quality Center Tool.
• Coordinate and establish Test data for validating systems integration with external interfaces for all environments as applicable for each iteration.
• Involved in test Estimates and Metrics collection in each and every phase.
• Enhanced and Reviewed manual regression suite with all stakeholders in order to document end to end scenarios.
• Experience as Quality Auditor on the projects.
• Experience in IVR testing.
• Perform Database testing (data validation testing).
• Worked closely with automation team in planning, review and automation of the regression suite.
• Coordination with Offshore Team for setting up daily work priorities, including query resolution.
• Knowledge Transition and Team Members for Project specific requirements.
• Keep track of the changes and addition to the requirements.

Confidential

QA Lead

Responsibilities:

• Experience in verification of PNR creation, e-ticketing, flight status, type of pax, APIS through Request and Response XMLs.
• Experience with testing and automating Restful APIs, Web Services, and SOAP UI using SOAP UI tool with Basic and advance assertions and Groovy language.
• Used SOAP UI tool to test SOA based architecture application to test SOAP services. Implemented open source web test tool Selenium WebDriver for cross browser and cross platform web testing.
• Direct interaction with the client on the status of the testing.
• Worked on the testing deliverables like Test Plan, Test Cases, Test Scenarios, Test Reviews and Requirements Traceability Matrix.
• Conducted oracle database tests by executing SQL queries to ensure the data integrityby checking various kinds of constraints.
• Developed and executed SQL queries to verify the proper insertion, deletion andupdates into the Oracle supporting tables and cubes.
• Reviewed database test cases according to assigned Requirements to validate reports byretrieving data with complex SQL queries from oracle database.
• Working with the IV&V team on delivering quality product to the customer.
• Executing and Analyzing the Code Quality Metrics.
• Updating the customer on the QMO details of the teams on a weekly basis.
• Sharing the product metrics with the customer.
• Presentation on the testing Activities to the Higher Management.
• Testing with different payment modes like Credit Cards, Debit Cards, PayPal, Gift Cards.
• Generating status reports using QC and other Test Management activities.
• Worked as a system admin for the project making sure that all the desktops and servers user by the project are updated with the latest patches.
• Worked as the security analyst making sure that all the project is compliant with all security measures.
• Actively conducted security awareness sessions for the team.
• Working with multiple stakeholders to make sure that the Systems are available as per the needs of the project.

Confidential

QA/BA

Responsibilities:

• Managing and Creation of deliverables like Test Plan, Test Case preparation, Test Case Reviews, Maintaining the Test Case Review logs, documentation of QA processes, Preparation of the project Status Report weekly/Monthly, Attending the defect meeting.
• Worked as Business Analyst and worked on following deliverables like documenting Business requirements, functional specification, preparation of the Use Cases, UML Flows, analysis of new functionality and looking for the feasibility and impact on existing system.
• Providing knowledge transition sessions on the new functionality to the team members from development and QA team.
• Design & Executed SQL Scripts for Backend Testing to ensure that the data is updated as per the Business Rules.
• Also Experience in working on the CRM project for the Indiatimes shopping site.
• Keeping track of Enhance Requirements /Change Requirements and educating the team timely on it.
• Setting up the QA environments and ensuring all the basic functionalities are delivered in the released release.
• Participation in executing the Test cases for Functional, Regression, User Acceptance Testing(UAT), Browser compatibility testing.
• Coordinating with the development team, Project managers, QA team members for the defect solving, Change request and other project related issues.