SUMMARY

• Over 8+ Years of experience in Quality assurance analyst (manual and automation using QTP & Selenium), QA, production support, Defect Triage.
• ISTQB Certified Tester - Foundation Level
• Working experience comprises of testing, Defect triaging and production support of SystemX Mobility Retail application, Amdocs Customer Relationship Manager (ClarifyCRM), Amdocs Order Management System.
• Functional experience includes knowledge of Telecom domain, OSS, BSS and Order Management System
• Expertise in Functional Testing, Regression Testing, System Testing, GUI Testing, User Acceptance Testing, E2E Testing, Integration Testing, Black Box Testing, White Box testing.
• Expertise in Software Testing Life Cycle (STLC) aspects such as analyse business and system requirements, creating test cases, executing, reporting defects, validation and verification, analysing defects and tracking them to closure
• Expert in defect triaging, analysing, tracking
• Experienced in Automation scripting, Descriptive Programming, Automation Framework, VB Script, Selenium IDE, Selenium WebDriver scripting using JAVA
• Worked on TestNG, JUnit for executing Selenium Scripts.
• Expert in QTP Automation tool, Selenium IDE tool,Selenium WebDriver,Selenium Grid, ALM Quality Centre tool, TLG-CSM tool, TOAD tool, Eclipse, Vi Editor
• Onsite Co-ordinator (since September 2010) - reciprocating tasks to Offshore. Hosting status and tracking meetings. Sending defect status report to all the stakeholders.
• Expert in Confidential Titan initiative to enable U-Verse and Mobility Bundles as well as simplify sales, ordering and care
• Experienced in Putty tool, Unix Commands, Unix Shell Scripting, Oracle, SQL
• Trained in and practicing AT&T’s IT Unified Processes (ITUP), AT&T Process Framework- Express One
• Expertise in Manual and Automated Testing in different testing methodologies like V-Model, Waterfall etc.
• Knowledge of Agile methodology
• Expertise in writing test cases according to the business specifications and preparation of RVM (Requirement Validation Matrix), co-ordination with Developers, tracking issue / question / defect for proper closure. Maintaining daily execution status and buffer.
• Expert with complete AMDOCS Suite knowledge CRM/ACS/OMS/Enabler/MTLG
• Analyse production defects, perform RCA, update database - product catalogue, transaction tables, push orders stuck in queue.
• Perform testing of fixes and certifying for production deployment

TECHNICAL SKILLS

Case Tools: ALM Quality Center, WebTrax,PAREC

Languages: C,C++,UNIX, SQL,PL/SQL,JAVA, VB Scripting. C#

Databases: Oracle 11i,MySQL

Automation Testing: QTP 11.0,Selenium IDE, Selenium WebDriver

Packages/Tools: MS-Office(MS Word, MS Excel, PowerPoint etc.), TOAD Database, Citrix

Operating Systems: Windows 98, XP, 7 & 8, UNIX, LINUX, MAC OS

Testing Methodologies: V-Model, Waterfall, Agile

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

Sr Quality Analyst

Environment: J2EE, Oracle

Responsibilities:

• Analysing and review business requirement and system requirements for functional testing
• Create High Level and Detailed Level designing of test scenarios based on business requirements for functional testing.
• Writing test cases according to the business specifications for functional testing.
• Reviewing test scenarios with business, developer, client and other stakeholders
• Identifying data required for execution and risk involved.
• Uploading Test Cases to QC, Executing scenarios and validating, updating status in (Quality Centre ) QC for test cases
• Verifying GUI validations, functional validations as per requirement
• Reporting defects in QC and monitoring till closure
• Managed all types of Change Requests (Change Requests), enhancements, issues and documentation changes using QC
• Participated in Walkthrough and defect report meetings and interface status meetings daily.
• Participated in QA reviews and audits during various phases.
• Used Selenium IDE to locate the Objects and used the locator in scripts
• Designing Automation framework using Selenium WebDriver
• Developed test scripts to automate process of testing in Selenium WebDriver
• Developed and maintained automated regression test cases in Selenium WebDriver using Jave Programming language
• Executed automated Selenium Scripts and reproduced failures manually
• Worked on TestNG and JUnit to run the scripts.
• Used SQL queries to validated DB entries and Modify Product Catalog as per the test scenario
• Executing Automation scripts for Sanity testing and sending results to stake holders
• Used Unix commands and shell scripts to fetch logs, starting and stopping test env servers
• Executed Batch jobs for updating database
• Used SQL queries for fetching XMLs, updating, inserting values in DB
• Coordinating with Offshore team and assigning task.
• Setting up the calls to discuss blockage and find out the path forward
• Sending defect report to the stakeholders
• Involved in Manual testing, Daily status meetings, Walkthroughs, Technical reviews, Hosting & participating Triage calls, Test Case review meetings and Daily Shakeout notification, BVT’s, Day to Day activity process of release management with project management on testing update, all through the testing phases. Defect analysis and finding out the root cause and creating mitigation plans
• Using TLG - CSM to activate subscribers and modify them as required depending upon scenarios
• Verifying logs, XML, ACS logs and other backend systems like Enabler and TLG for Titan Orders.
• Fulfilment of Mobility Subscribers
• Performing defect triaging, analysing defect, performing RCA on production defects
• Updating product catalogue and transaction table on production issues
• Pushing Orders from Queue- Order stuck in OMS activity queues
• Validating fixes before deploying on production
• Participated in Go-No - Go calls to provide approvals for the build to go in production.
• Work as QA Lead to manage Onshore and Offshore team

Confidential, Richardson, TX

Sr. Quality Analyst

Environment: J2EE, Springs, Hibernate, Oracle

Responsibilities:

• Involved in Test Strategy Specifications & Traceability Matrix as per functional specifications.
• Worked on analyzing business and functional requirements, preparing High Level and Detail Level test specifications, Identifying Test Data, Reviewing all the documents related to testing, Executing test scenarios, validating test cases, reporting defects in QC, sending execution and defect reports to stakeholders.
• Managed all types of Change Requests (Change Requests), enhancements, issues and documentation changes using QC
• Involved in Manual testing, Daily status meetings, Walkthroughs, Technical reviews, Hosting & participating Triage calls, Test Case review meetings and Daily Shakeout notification, BVT’s, Day to Day activity process of release management with project management on testing update, all through the testing phases.
• Data Driven Testing using parameterization in Quick Test Professional (QTP) to test the application with different sets of data. Executed SQL queries, joins and stored procedures.
• Developed automation test scripts for Quick test professional.
• Coordinate in setting up the test environments (instances) with LS-TEM team.
• Review of Test Specifications and Test data.
• Involved in Sanity, System, Functional and Regression testing.
• Preparing the regression scenarios of the previously releases to till date.
• Reporting and tracking the detected defects through MQC.
• Review of Test log and updating on daily basis.
• Working together with external interfaces and with design and development team.
• Attending Daily status call, Release Jeopardy call and client meetings.
• Providing the Test Sign-off for the tested Releases.
• Impact Analysis of CR’s to Release schedule.
• Involved in internal SQA activities.
• Used SQL queries to fetch XMLs.

Confidential, Richardson, TX

Sr. Quality Analyst

Environment: J2EE, Springs, Hibernate, Oracle

Responsibilities:

• Analysing and reviewing Business Requirements, software requirement specification (SRS),
• Creation of detailed test cases RVMs (Relationship Validity Matrix) based on the requirements and uploading test cases to Mercury Quality Center.
• Maintaining detailed status of the Order Management System environment.
• Requesting data requirement and getting data fulfilled for execution.
• Validating the order E2E ordering flow - Negotiation, provisioning & Notification
• Automating order creation processes to create data for modify flows using QTP and VB script.
• Automating capturing screen shots using QTP in VB script.
• Responsible for Environment set-up, approving fixes, downtime and following blocking issue to resolution.
• Responsible for detail status report and sending them to all stake holders.
• Testing Titan Orders validating unified bill in Enabler and TLG.
• Vast Experience working in FIE,PIE & MPIE environments.
• Managed all types of Change Requests (Change Requests), enhancements, issues and documentation changes using QC
• Involved in Manual testing, Daily status meetings, Walkthroughs, Technical reviews, Hosting & participating Triage calls, Test Case review meetings and Daily Shakeout notification, BVT’s, Day to Day activity process of release management with project management on testing update, all through the testing phases.

Confidential

Quality Analyst

Environment: J2EE, Springs, Hibernate, Oracle

Responsibilities:

• Detailed study of Business Requirements, software requirement specification (SRS), Product catalog Document, Bypass Mechanism and BPA MAP Documents.
• Creation of detailed test cases RVMs (Relationship Validity Matrix) based on the requirements for PCE and BPA.
• Uploading and execution of the test cases from Mercury Quality Center.
• Reporting defects in Quality Center (QC) and following up for their effective resolution.
• Managed all types of Change Requests (Change Requests), enhancements, issues and documentation changes using QC
• Retrieving required information from the (TOAD) databases required for the test execution.
• Designed Hybrid QTP Automation framework for automating execution of BPA-PCE
• Automating parts of Business Process Automator (BPA) and Product Catalog Environment (PCE) test execution using QTP and VB script.
• Automating BAN (Billing Account Number) creation process and also automating placing pre-orders for BPA and PCE execution such as placing provide order with different product configurations using QTP and VB script.
• Automating capturing screen shots using QTP in VB script.
• Optimising the execution of BPA and PCE execution by analysing and preparing pre-conditions required for test cases and then forming the scenarios consisting of group of test cases which can be executed in one go.
• Responsible for analyzing, planning and execution of change requests for BPA and PCE
• Used SQLs to fetch logs and validated attributes set by rules, validate price codes.

Confidential

Environment: .Net, SQL server

Responsibilities:

• Designed the screen layouts and coding for the same.
• Performed unit testing and fault fixing.