SUMMARY

• Over 8 years of extensive experience in the field of Information Technology in all phases of Software Development cycle specialized in Performance testing, Quality Assurance process, testing methodologies, testing strategies, Web - based/E-commerce and Client-Server, CRM Applications.
• Over 3 years of SalesForce Application testing (SFDC).
• Experienced in all phases of Software Development Life Cycle (SDLC) which includes Analysis, Development and Release process.
• Extensive experience using LoadRunner for Performance Testing, Stress Testing, Load Testing and Longevity Testing.
• Proficient in writing Test Plans, Test Scripts, Test Scenarios and Test Cases for performance testing.
• Strong knowledge in SDLC, Waterfall, Agile Scrum Methodologies.
• Deep knowledge in the Analysis of Bug Severity, Bug Tracking System and Bug Reporting
• Experienced in Testing in WEB (HTTP/HTML), SAP Click and Script and Web services protocols.
• Good Team Player, ability to work independently, quick learner and self-motivated.
• Experienced in using Test Director and Quality Center for writing Test Plans, Test Scripts, Test Cases & Test procedures and used as Defect Tracker.
• Proficient in System testing, Sanity Testing and Regression testing processes of given software application for different software Releases, Builds and Patches.
• Experienced in testing in SalesForce application Objects like Accounts, Contacts, Leads, Campaigns, Products, Cases, Opportunities, Reports and Dashboards
• Knowledge of Visual Force and Apex.
• Experienced in writing Test Plans, Test Scripts, Traceability Matrix and Testing Signoff docs for the salesforce applications.
• Experienced in the Smoke, Functional, Feature, Regression, System, Integration and end-to-end testing of Salesforce applications.
• Good with Scripting, Debugging, Identifying, Adjusting and fixing script errors by running VuGen.
• Excellent with parameterization and correlation.
• Executed Performance Tests and Stress Tests using LoadRunner and analyzed the results.
• Installing, maintaining and administering LoadRunner software.
• Plotting and implementing scenarios and loading Load runner scripts into controller.
• Created Performance scenarios and scripts for doing multiple iterations.
• Analyzed LoadRunner scenario results.
• Used Test Director and Quality Center for tracking and reporting bugs.
• Online monitoring of Graphs/monitors.
• Working with different Vuser types and groups.
• Configuring Run-time settings for VuGen and Controller.
• Developing /Recording/Enhancing Vuser scripts.
• Configuring Run-time settings for Action / Think-time.
• Hands-on experience on different versions of Load runner.

TECHNICAL SKILLS

Operating System: MS Dos, UNIX, SunSolaris, Windows, Windows XP/NT/2000

Languages: C, C++, SQL, PL/SQL, VB Script, Java Script, XML, HTML

RDBMS: Oracle, SQL Server 2005, 2008, DB2, Sybase

Packages: MS Office 2005, 2007

Web Application Servers: Weblogic, Websphere,Apache/Tomcat

Automation Tools: LoadRunner, Quick Test Pro, Winrunner, Test Director, Quality Center, Performance Center

Salesforce: Accounts, Contacts, Leads, Opportunities, Campaigns, Cases.

PROFESSIONAL EXPERIENCE

Confidential, SFO, CA

SalesForce QA

Responsibilities:

• Worked on Various applications like 24 hr Inbound, Outbound banking applications and tested them from end to end.
• Tested various configure applications on theSFDC platform including custom fields, objects, relationships, workflow rules/approval processes, custom buttons, role hierarchy/sharing rules, etc.
• Created Test Plan, Test Cases, Traceability Matrix, Testing Signoff for all the applications and worked closely with development and business.
• Conducted test case reviews to ensure scenarios are accurately captured the business functionality.
• Objects tested include Accounts, Contacts, Campaigns, Leads, Activities, Opportunities, Products, Cases, Skills.
• Prepared test data files and uploaded the data in to Salesforce.com using data loader.
• Performed Smoke, Functional, Feature, Regression, System, Integration and end-to-end testing of Salesforce applications.
• Tested API and Web Services.
• Created and edited reports and dashboards using the Salesforce.com reporting tools to develop effective reports that meet the needs of internal users.
• Used Quality Center as the defect management tool to log and track bugs to resolution.
• Communicated test progress, product quality and defect entry/closure progress through participation in weekly meetings.
• Performed Admin Setup tasks in SFDC Test Environment like creating the user, profiles.

Environment: SalesForce Sales Cloud, Quality Center, Apex explorer, VisualForce, Data Loader.

Confidential, Watertown, MA

Performance Test Analyst

Responsibilities:

• Performance Test execution done for implementation of new provider portal and access administration of providers for business transaction.
• The web scripts for provider portal were created and enhanced in VuGen and integrated into scenarios for load test.
• The scripts were developed for user intense online transactions (claim status inquiry and referral inquiry).
• The provider portal page load and transaction response time was measured after enhancement to the new portal, ALUI (Aqua Logic User Interaction).
• The Access Administration (user profile updates and search providers) of the portal was tested in the old and new provider portal.
• The security design of the portal was tested using TEWS and Provider Web Services.
• The Web Access Management (WAM) an internal web application was tested for performance issues like provider management, user access to reports.
• The system performance (memory utilization) and stress test on database was conducted after upgrade of the provider portal.
• The high volume EDI transactions (Claim Status Inquiry, Claims Submission and Referral Inquiry) were processed by NEHEN gateway.
• The average transaction response time for page load and online transactions were measured and analyzed for tuning of the web servers and application servers.
• The performance issues were recorded in DIMS (Development Issues and Management Services).
• The load runner scenarios were developed for load test of online transactions in the provider portal.
• The performance test results reports were generated by collecting and analyzing metrics.
• Provider portal response time and system performance improvement and tuning recommendations were given to the stakeholders.

Environment: Load Runner 11.0, 9.5, ALUI, TIBCO, VBScripts, Java, J2EE, Java Scripts, HTML, WebLogic, JVM, Garbage Collection, Web Services, DIMS, TOAD, Oracle 10g, SQL Server 2008, Unix, Windows 2003.

Confidential, Albany, NY

Performance Test Analyst

Responsibilities:

• Performance Test Plan was developed based on the key business transactions and User base for PeopleSoft Financial Application.
• The load test was conducted to analyze the behavior of the system for user intense online transactions, batch, bulkload Interface.
• The test scripts were developed and debugged in VuGen and integrated into scenarios for load test.
• The online transactions included creating and updating budget journals, creating vouchers, purchase orders and contracts.
• The performance test cases were built and used for developing test scripts in Virtual user Generator.
• The performance of the Contract Audit Module (CAM) was tested for audit checklist and search transactions which are user intense in approving contracts.
• The Performance of the Bulkload interface for high volume transaction data process was tested using Oracle Data Integrator (ODI) and Web Services.
• The performance of user intense and custom reports were analyzed for tuning of the system.
• The defects were logged in Quality Center and system bottlenecks were identified in performance test.
• Multiple scenarios were developed for online and contract audit check transactions by allocating users for scripts.
• The Vuser think time and Run-Time settings were configured for each scenario.
• Multiple Scenarios were created, executed and monitored for specified time in LR Controller.
• The results were collected and analyzed by graphs and reports in LR Analysis.
• Executed Automation Scripts in Batch Mode on various builds to validate the functionality of the application.
• Documented all the Performance Test results for each module.
• System performance improvement and tuning recommendations were given to the stakeholders.

Environment: Load Runner 9.0, 9.5, PeopleSoft Financial 9.0, ODI, nVision, Quality Center, Java, J2EE, .NET, HTML,WebLogic, WebSphere, Web Services, Oracle 11g, Unix and Shell Scripting.