SUMMARY

• A software IT professional with over 5+ years of industry experience in leading IT firms encompassing assorted domains including E - Commerce, Retail, IT, Business Process Life cycle Management (BPLM) and Business Process Design & Re- engineering as a Business and Systems Analyst focusing on Project Management Methodologies (PMM), analysis and quality assurance, validating and gathering requirements, escalating project risks, managing change request document, preparing and delivering progress reports and testing web based and client/server based software applications.
• Comprehensive knowledge of business processes, with hands on experience on Software development Life Cycle (SDLC).
• Excellent in gathering, validating and verifying end to end (business, functional, system) requirements from the stake holders.
• Scrupulous knowledge of business analysis and quality analysis methodology.
• Thorough knowledge of Software Development Life Cycle (SDLC) and Project Management Methodology (PMM).
• Conducted collaborative workshops like JAD sessions and walk through involving executives, developers, end users, and stake holders.
• Good knowledge of working in Agile, Waterfall and Scrum methodologies.
• Highly experienced with data modeling techniques.
• Expertise in various Testing methodologies like Functional Testing, Integration Testing, Regression Testing, System Testing, White-box Testing, Black-box Testing, Grey-box Testing, Accessibility Testing, Database Testing, Migration Testing, Performance Testing, Client-Server Applications, and Web-design Applications.
• Expertise in reviewing and preparing Requirement Documents, Test Scripts and Test Cases as well as all test deliverables.
• Experience in reviewing and modifying User Requirements Specification (URS) and Functional Requirements Specification (FRS).
• Knowledge of Genesis Technologies.
• Expertise with Mercury Interactive Test suite, Quick Test Professional (QTP), Load Runner, H.P Quality Center 10.00, HP Service Manager.
• Thorough knowledge in reviewing current operating procedure and developed new Standard Operating Procedures (SOP).
• Excellent knowledge of Risk Assessment, GAP Analysis, Vendor Assessment and Vendor Audit as well as Requirement Traceability Matrix.
• Experienced with most popular applications like Microsoft Office (MS Project, MS Word, MS Excel, and MS PowerPoint).
• Quick learner and ability to adapt to changing priorities.
• Excellent analytical and problem solving skills with ability to understand and analyze complex issues and problems.
• Team player with strong interpersonal, organizational and communication skills - both written and verbal with ability to interface with internal and external business and technical units.
• Ability to work independently with a minimum of supervision and be able to manage multiple project assignments and competing priorities under aggressive deadlines and pressure.

TECHNICAL SKILLS

SDLC Methodologies: RUP, Waterfall, Agile, Spiral

Modelling Tools: Rational Requisite Pro, UML, Enterprise Architect, MS-Access, MS-Excel, MS-Visio, MS-PowerPoint, MS-Office, Clear Case

Databases and Reports: SQL, Oracle 10gi, MS-Access, DB2, ETL tools - SSIS

Testing Tools: HP Quality Center10.0, Quick Test Professional (QTP), Mercury Suite (Test Director), Load Runner, WinRunner, automation, iTKO Lisa.

Web Technologies: J2EE, Java Script, HTML, XML, VB Script, .NET (ASP.NET, C#.NET, VB.NET), CSS, Shell Scripting

Operating Systems: Windows 98/2000/XP/Vista/Win 7, and UNIX

Skills/Tools: Visual Studio.Net, Visual Studio TFS, MS VSS, SVN, PowerPoint, Visio, POS

PROFESSIONAL EXPERIENCE

Confidential, Atlanta

Sr. Quality Analyst /Business Analyst

Responsibilities:

• Managed system testing during various phases of the software development lifecycle (SDLC) including: needs analysis, requirements gathering, solution design, development, progress tracking, and reporting.
• Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements.
• Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications.
• Planned and defined system requirements to Narrative Use Cases and Use Case Scenarios using the UML methodologies. Created Use Case Diagrams, Activity Diagrams, Flow Diagrams in MS Visio and created wireframe diagrams.
• Performed Gap analysis and was involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Facilitated JRP sessions and JAD sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications.
• Directed and managed the Change Control process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding through emails with work stream owners to discuss the impact of change request on the project
• Explore different phases in the lifecycle and then created the system in a way that the riskier claims could be easily identified and monitored.
• Organized program leadership meetings for the top management to discuss these issues, risks and assign actions to specific work stream owners.
• Carried out regular meetings and walkthrough with development team members, and Project Manager to better understand system functionality in order to improve quality.
• Executed functional, integration, and regression testing of the website.
• Performed quality assurance checks of the web-based learning content including audio and video tutorials.
• Worked with development team to resolve technical and performance issues with the web based training course.
• Created Test Summary Report and submitted to the project management for easy tracking.
• Created testing environment and setup test data needed to reproduce issues and execute test cases.
• Tracked and documented defects, quality metrics, and worked to ensure bugs are resolved in a timely manner and met the project schedule.
• Reviewed and validated that course contents and learning materials meet the target audience and performance objectives.
• Also participated in overall discussion with SFDC administration and support of the Salesforce.com (SFDC) CRM application including user setup, profiles, roles, permissions, object customization, fields, record types, pagelayouts, data validations.
• Created automated test scripts with various transactions, documenting the load testing process and methodology.
• Carried out UAT by developing test plans, test scenarios, test cases, test data to be used in testing based on business and user requirements, technical specifications and/or product knowledge.

Environment: Windows 7,MS Office, MS Visio, MS Project, ASP.Net, C#.Net, SQL, HTML, JavaScript, JQuery, Load Runner, HP ALM, Microsoft Excel, Agile, HP Quality Center

Confidential

Quality Assurance Analyst

Responsibilities:

• Ensures solutions are applied to all appropriate configurations. Conductsstatistical analysis on quality metrics reports to ensure that they arewithin control limits
• Use control charts for analyzing the effectiveness and consistency in Reviews.
• Conducted Functionality and Regression testing during the various phases of the application using QTP.
• Co-ordinate and Participate in work product reviews and Test Audits to be completed. Ensure presence of all review records.
• Participation in Defect Prevention Activities, PMR, internal deliverable reviews.
• Assist PM in Planning and tracking.
• Ensure that there are no NCs in internal audits. And if there are some NCs then they should be close within 21 days.
• Effective participation in Program reviews and participation in Initiatives ensuring product quality.
• Have consolidated list of key Issues in the project. Escalate the issues at the right time to PM/TM.
• Facilitate in Project Plan preparation and Project Plan review phases.
• Ensure PMR and PDMR to be frozen before 3rd of every month.
• Planning initiative like Quality week in the programs to increase awareness among the teams.
• Participate in the meeting during Customer visit and present the key highlights, best practices and metrics data.
• As a Quality analyst responsible for approving Project plans (Transactional and non-transactional plan) Overall Schedule, PDMR, Process Group Closure.
• Take new actions within & across teams, to improve productivity and sharebest practices.
• Experience testing the Performance of the application using Load Runner.
• Preparationof weekly metrics and status of defect preventing process.
• Circulate weekly project status report, Bi-weekly Dashboard.
• Stop delivery in case of quality issues.

Environment: Quick Test Professional (QTP), HP Quality center, Load Runner, Excel Sheet, SQL Server, SQL, Soap UI, Selenium IDE, HTML, Windows XP/Vista., iTKO Lisa

Confidential

Q.A Lead/System Analyst

Responsibilities:

• Involved in Defining, and Analyzing the Test Requirements based on the Application Functionality.
• Involved in gathering business requirements, understanding the application, collecting the Information from developers and writing the test plan.
• Performed Manual and Automation testing. Verified and Validated the Automated Test scripts.
• Increased QA team productivity through creation of robust and reusable test scripts utilizing HP Quality Center.
• Managed Performance testing during Testing phase of the software development lifecycle utilizing Load runner
• Good understanding of Agile software development lifecycle (iterative and incremental)
• Logged defects and followed up on issue resolution ensuring timely customer reporting needs were being met
• Experienced in testing the test packages of business process like Procure to Pay, Project create to close, Order to cash etc.
• Followed up with testing resources to ensure project tasks are completed successfully and according to development specifications and deadlines.
• Responsible for developing and implementing quality management procedures and systems.
• Exported Test Requirements and Test Cases from Excel and Word to Quality Center.
• Performed Sanity testing, System testing, Functional testing, Integration testing, Web testing, and GUI testing.
• Used Quality Center for generating Requirements, Test Sets, and Test Plan and for reporting defects.
• Professional experience in designing testing framework and developing test scripts and suites for UNIXenvironment.
• Created test scenarios for System testing and Regression testing.
• Conducted Functionality testing during various phases of the application using QTP.
• Performed Data Driven testing, Inserted check points to check properties of an object using QTP.
• Developed and maintained automated test scripts using QTP to support regression testing.
• Conducted User Acceptance Test (UAT) with users and customers and wrote issues log based on outcome of UAT.
• By using Execution Grid, run all manual and automated test cases in Quality Center.
• Generated and executed VB Scripts using QTP Expert View.
• Conducted End to End and Black box testing.
• Involved in executing SQL queries for back-end testing.
• Logged the defects in QC and retested the application after the defects are fixed.
• Tested Web page presentation manually for different browser compatibility.
• Report and review the defects in H.P Quality Center Defect tracking systems.
• Helped Lead to create Traceability Matrix to ensure comprehensive test coverage of requirements identifies all test conditions and test data needs.
• Attended meetings to discuss on status of defects and projects.
• Interacted with developers regarding priority of bugs and update the status of bugs once they are fixed.
• Have used Unix/Linux Commands for testing.
• Executed test cases before and after bug fixes for each build for User acceptance testing.
• Interacted with Developers and QA groups at various phases of project development.

Environment: HP Quality Center,Agile, Load Runner, Quick Test Pro (QTP) ver. 10.0,SOAP UI UNIX/LINUX, XML, Framework using Excel Spread Sheets, Oracle Apps, Business Process Testing, Windows XP, iTKO Lisa.

Confidential

Q.A Analyst

Responsibilities:

• Worked closely with the hospital staff to gather the requirements of the Out Patient Registration and provided technical support and training for the new online system.
• Managed Performance testing during testing phase of the software development lifecycle utilizing Load runner.
• Responsible for facilitating and arranging Conference Calls, and Business Interviews and worked with a team of physicians to determine functional and technical requirements designed for the development of a new in-house built Out-Patient & Billing System.
• Performed analysis on the existing system logic difficulties and the proposed system and createdas-is and to-be business process flow diagrams.
• Created ad-hoc management and production reports against the Out-Patient Registration database upon physician and hospital management request.
• Engaged in preparing the flow chartof the design and documented user requirements with MS Word as the editing tool.
• Involved as a Test Engineer in testing team for Manual and Automated Testing.
• Used Soap UI and Curl Unix commands for testing the Web Services.
• Developing and executing test cases for the Maintenance, Sharing requirement and DBA modules
• Preparation of test cases for the out-patient modules.
• Documented problems found during test and communicated recorded problems to the responsible development personnel.
• Developed Scripts for Regression Testing and System Testing.
• Actively attend meetings with fellow testers and other groups to evaluate the progress and performance of the application.
• Have Experienced in C Screen embedded in UNIX environment.
• Executed test cases manually and reported defects.
• Performed Sanity testing for each new build of the application.
• Eventually created and executed automated test scripts using Win Runner.

Environment: ASP.NET, C#.NET, Web service, UNIX/LINUX, Win Runner, MS Office, MS Visio, Load RunnerQuality Center, Agile Methodology, SQL, .Net, XML, WINDOW 2003