SUMMARY

• Over 7 years of diverse experience in Software Quality Assurance and in Requirement Analysis, Design Manual and automated testing of various applications for Client/Server and Web - based environments.
• Hands on experience in Requirements Analysis, Testing and Documentation.
• Actively participated in all the stages of the Project Life Cycle and was extensively involved in all dimensions of UAT, Functionality, Usability, Reliability and Performance testing.
• Experience in Agile methodology from Requirement analysis to User Acceptance Testing.
• Efficient in translating testing methodologies and writing test cases.
• Extensive experience in writing Test plans, defining Test cases, developing and maintaining Test scripts
• Proficient in Bug Tracking and Reporting.
• Custom software test development, test case and user script preparation, and results reporting.
• In Depth Knowledge of Oracle and SQL Server.
• Efficient in handling Change Requests and documenting them.
• Hands full of experience in using bug tracking tools like Clear Quest, Quality center, Test director etc.
• Working knowledge and experience with HTML, XML and Microsoft Products.
• Excellent team player with good communication and interpersonal skills.
• Ability to gain customer confidence through subject matter expertise that includesthe ability to discuss solution strengths, weaknesses, and possible out-of-the box alternatives where necessary to meet customer business needs.
• Customer focused by being responsive, having a sense of urgency and empathy, inan effort to develop the Relationship with the customer and the customer'sbusiness.
• Innovation by thinking outside the box, challenging ideas and practices constructively andstriving to continuously improve the way things are.
• Ability to work under stressful situations, meet tight deadlines and deliver serviceswith high quality.
• Excellent communication and consulting skills in order to be able to participate anddrive customer meetings.
• Good overall knowledge of the Customer Business Processes.
• Strong problem solving skills and analytical ability.
• Good understanding of health insurance policies like HMO and PPO and proven experience with HIPAA 4010 EDI transaction codes such as 270/271(inquire/response health care benefits),276/277(Claim status), 834(Benefit enrollment), 835(Payment/remittance advice), 837(Health care claim).
• Strong business knowledge of Healthcare sector and very good knowledge about Faucets, HIX and proven experience with ICD9-ICD10 conversion.
• Good working experience in analyzing changes and identifying areas of applications to be regression tested.
• Extensive knowledge of Healthcare Insurance including Medicaid. Medicaid Information Technology (MITA), Medicare (Part A, B, C, D), Procedural and Diagnostic codes, Claims Process and Medicaid Management Information Systems (MMIS)
• Extensively performed manual testing primarily Integration, Functional, Regression, GUI, Database, Black Box and Backend Testing.

TECHNICAL SKILLS

Testing Tools: Query Analyzer, JIRA, Quality Center, SOAP Rational Suite/Robot/Test Manager, Compuware Tools (QA Director, Test partner, Track Record and QA Load), SOAP UI, IBM tools (Clear Quest, Clear Case, RQM),Quick Test Pro(QTP), TOAD, Test DirectorDatabase Oracle, MS-SQL Server, MS-Access

Languages: HTML, XML, JavaScript, SQL, PL/SQL, XML/XSL, JavaScript, VBScript, and ASP

Operating Systems: MS-DOS, Windows NT/2K/XP, MVS and UNIX.

Others: JUNIT, Selenium, SQL Plus, Edit Plus, Ultra Edit

Microsoft tools: MS Office 2003, 2007, 2010(Word, Excel, Power Point, Outlook), MS Visio, MS Project.

PROFESSIONAL EXPERIENCE

Confidential, NM

QA Analyst

Responsibilities:

• Expertise in different kinds of Testing: Functional Testing, Smoke Testing, Integration Testing and Regression Testing.
• Document, track, and communicate test plans, test results, analysis, and unresolved issues to upper project management.
• Developed UAT test cases for End to End testing.
• Developed test scripts for the Backend testing for MPI (Master person index) and EDI 834(both outbound- enrollment and inbound- eligibility).
• Involved in writing Data Input sheet for all the test conditions to maintain the data forFunctionalandRegressiontesting.
• Execute test data and regression tests scripts after a release to ensure system is functioning properly and no new issues have arisen and provided daily status updates to the respective track leads.
• Involved and responsible for creating Daily and weekly status reports regarding the progress of testing process.
• Worked on the integration of MMIS and different subsystems of MMIS.
• Worked on different EDI transactions.
• Tested the GUI Application (online forms and screens) and did analysis on the Paper based form to be as accurate as the online application.
• Participated in validation testing for the application and data verification.
• Developed test cases and test scripts using BSD in order to perform the complete testing of the application.
• UsedQualityCenter for re-tracking and reporting Defects.
• Actively participated in Handover meetings,Business Analysisanddesign reviewsfor each release and identifyingCritical test caseson each release.
• PerformedManual Testmeticulously and exhaustively for entire applications using manual scripts, which are designed specifically for this purpose.
• Developedtest plansandtest casescenarios to test functionality of new or enhanced requirements.
• Participated in preparing data for the EDI- 834 batches.
• Validated test output to ensure that the actual results meet the system requirements and the expected data.
• Verified Medicaid/Medicare/CHIP/Annual Income/Tax Information from different Hub like CMS/IRS/DHS/SSA as part of verification testing. (Center for Medicaid and Medicare services), DHS (Department of Health services), SSA (Social Security Administration), (Internal Revenue Service).

Environment: QualityCenter, SQL server, J2EE, Edi 835, 276, 277 VB Script, SQL, HTML, Java, UNIX

Confidential, Yonkers, NY

QA Analyst

Responsibilities:

• Involved in the reviewing and analyzing the requirement specification documents with business analyst, QA manager and other team members for the application.
• Participated in Daily Agile Scrum, bi-weekly Sprint Planning/Review and Retrospective meetings with Account Manager, Project managers, Scrum Master, Business Analysts,developers and QA Team.
• Created and updated Test Case based on the User Stories in the Product backlog periodically and met all the Sprint timelines without any delay.
• Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, boundary testing, negative testing, system testing, unit testing and Smoke testing of the Application, its interfaces and Client-Server Utilities.
• Tested Claim Processing (EDI 837) and Remittance Advice Claims (EDI 835) Processing according to HIPPA code by verifying and validating the data.
• Developed Test Scenario and Test cases for all 835, 276, 277, Institutional and Professional HIPPA Transactions
• Managed requirements and Test Cases using Quality Center and executed the scripts/steps using Manual runner.
• Prepared the Test file for 837 with PPN/Tax ID and NPI and validating the 835 with Correct Outbound NPI i.e. Validated all the incoming/Outgoing data from EDI 837/835 interfaces
• Extensively involved in ICD 9 and ICD 10 claims testing with 837,270 and 271.
• Involved in writing test cases applying the SQL scripts to the test database and execution of the scripts on the database.
• Participated and drafted the Master Test Plan to covers both the HIPAA 5010 Compliance.
• Involved in UAT Testing and composing manuals
• Involved in testing Health Information Technology (HIT) for Group Information, Enrolling Subscribers, adding members, Related Entities, Class/Plan definition and Premium Rate Tables.
• Involved in Black Box Testing and analyzed the results to compare expected and Actual results.
• Participated in bugs and enhancement review meetings, assigning the bugs and enhancement request to the developers and follow up. Tracked the issues, bugs with Quality Center.
• Performed and SupportedUAT(User Acceptance Testing) and coordinated testing activities and reported bugs
• Drafted documents to create test cases, test results and test procedure as and when required.
• Performed Backend testing by extensively used SQL/PLSQL to work on database for checking database integrity.
• Performed positive and negative testing of the application for identification of bugs.

Environment: HIPPA 5010, Edi 835, 276, 277 VB Script, SQL, HTML, Java, UNIX, XML.

Confidential, Keene, NH

QA Analyst /Tester

Responsibilities:

• Understanding the application under test, writing test plan, defining test strategy, create the test matrix and guiding the test engineers in scripting.
• Work with development, users and support groups to understand the application architecture, use and content.
• High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results
• Involved in validating both functional and automated business processes using Quality center and following water fall model.
• Conducted Functional, Integration, System, Regression, White and Black Box Testing.
• Test Management and Test Case generation was done using Test Manager.
• Developed the Test cases to test functionality, interface of the application.
• Worked with SQA Basic functions and involved in synchronizing the Test Scripts.
• Writing and testing complex SQL queries involving more than three table joins & getting explained to verify the SQL performance and extensive use of TOAD.
• Used Quality center to manage the requirements, test cases and also defects.
• Documented and sent reports according to the standards.
• Implemented documents for end users and involved in the .
• Reviewing Business Requirement Documents and the Technical Specification.
• Set up a QA process and ensured it was effective project wide.
• Created and executed Test scripts to verify complex system requirements.
• Developed VB scripts in Quick Test Pro to perform end to end testing and created a set of re-usable scripts.
• Developed test scripts using Quick Test Pro to perform functional and regression testing.
• Used Data sheets in Quick Test Pro to import data from data tables for conducting the Data Driven Testing.
• Developed re-useable code to share functionality with different tests, there by providing easy to maintain and modular test scripts.
• Reported the failed test cases, tracked the defects and verified the fixes in multiple environments.
• Used Quality center to log defects and generate defect reports and graphs.
• Developed scenarios for Regression/Functional and Performance testing which covers more than 90% of the Critical scenarios for the application.
• Analyzed Average CPU usage, Response times, No of Transactions, Throughput, HTTP Hits and Average Page times for probable scenarios and created Performance explorer graphs to analyze the CPU and Memory utilization for different load tests.
• Prepared test data for the AUT as per the specifications of BRD.
• Analyzed, documented and maintained Test Results and Test Logs.
• Verification points are inserted while automating.
• Defects are managed in Clear Quest.
• Participated in Defect review meeting and Gogo meetings.
• Responsible in providing regular test reports to the management.

Environment: QTP, Load runner and Quality Center, ASP.Net, VB.Net, SQL, ADO.Net, Visual Studio.NET, Visual SourceSafe, XML, DHTML, VB Script, JavaScript, IIS Web Server, MS SQL Server, Windows XP/NT

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Analysis and validation of the Business requirements to ensure requirements are clear and testable.
• Translation of the Business requirements to Technical requirements
• Prepared Risk Analysis documents.
• Develop Test Plan and Test Scenarios based on functional requirements.
• Tested the functionality of individual modules and also tested the interface and integration between the linked modules.
• Execute test cases and Test scripts in QC.
• Perform Functional testing, Regression testing and Performance testing.
• Create test scripts for Functional and Regression automation testing using Quality Center.
• Analysis of test reports and reporting them to the management.
• Perform GUI Testing and end to end System Testing.
• Report software bugs to the development team using Quality Center.
• Maintain Defect Status Report and published daily Defect Dashboard.
• Running SQL queries to validate data in tables after batch run as part of Database Testing.
• Produce weekly status report to show consolidated testing results and to track progress of the QA team.
• Performed various numeric and non-numeric, boundary value data validations.
• Perform user acceptance testing (UAT) and interacted with users for execution of test cases in UAT.
• Attend Project status meetings and Project document reviews.
• Participate in Project lessons learned meeting and provide feedback.

Environment: MS Excel, MS Project, Windows 2000/XP, PL/SQL, VB.Net, SQL Sever, MS Visio, Quality Center