Quality Analyst Resume
New, YorK
SUMMARY
- Business and Quality Analyst with a Masters in Management Information Systems
- 9 years hand - on experience in diversified fields of Software Development Life Cycle (SDLC)
- Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands
- Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancements
- Worked on projects through the entire Software Development Life Cycle (SDLC)
- Experience in both Agile and Waterfall business environments
- Experience in Oracle E-Business Suite (Oracle 11i - Financials Module)
- Analyzed data from different sources to come up with a strategic solution for projects and requirements
- Worked extensively on pilot projects before company gets the final project from the client
- Expertise in GAP Analysis, Process Mapping, Defining Business Requirements and Implementation
- Worked as the liaison to manage relationships with numerous business and technical clients during strategy and planning phases
- Analyzed corporate business processes to develop customized solutions, and reduce costs, improve performance within a given budget.
- Strong knowledge of Microsoft Office tools
- Experienced in using HP Quality Center for testing
- Expertise in broad range of technologies, including business process tools such as MS Visio, MS Project, MS Excel, MS Access and MS PowerPoint
- Experience in Managing projects and leading teams
- Experience in carrying out Functional, Integration and Regression Testing
- Extensive use of Defect tracking and Management tools like Rally
- Experience in using SharePoint and testing interfaces via SharePoint
- Worked as the liaison to manage relationships with numerous business and technical clients during strategy and planning phases
- Created requirement traceability matrices and functionality gap reports.
- Possess excellent skills in Designing, Developing and Executing test scripts.
- Well-versed in Black Box, Integration, System, Regression, Manual, Testing of Client/Server and Web based Applications.
- Experienced in creating and executing SQL queries to test back end database functionality
- Involved in creating user stories and producing Product, Release, and Sprint backlogs.
- Efficiently conducts meetings, composes minutes and receive approvals.
- Experience working on resource allocation, MS Project plans including milestones, resource pooling, and critical path to understand early start, early finish, late start and late finish.
- Experience in working with Cross Functional Teams and interacting with all levels of management for requirements.
- Successfully contributed to many ‘GO LIVE’ sessions on projects, drafted lessons learned at every phase and maintained project records.
- Led planning meetings, JAD sessions, analysis development, test inspections, and project meetings throughout product life cycle.
- Conducted interviews and developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures
- Excellent analytical, documentation, communication, presentation skills, and strong problem solving skills
- Excellent communication and writing skills
TECHNICAL SKILLS
ORACLE APPLICATIONS: ORACLE 11i (MODULES GENERAL LEDGER, PURCHASING, PAYABLES, RECEIVABLES, CASH MANAGEMENT AND FIXED ASSETS)
PROGRAMMING: C, JAVA, J2EE, ASP, ASP.NET
DATABASES: ACCESS 2000, MySQL 4/5, ORACLE 10g
OPERATING SYSTEMS: WINDOWS XP/VISTA
PRODUCTIVITY: MS OFFICE, MS PROJECT 2007 PROFESSIONAL, HP QUALITY CENTER, RALLY
PROFESSIONAL EXPERIENCE
Confidential, New York
Quality Analyst
Environment: ASP.Net; C#; SQL, Java MS Office; MS Project; SharePoint; Visio; HP Quality Center
Responsibilities:
- Involved in reviewing and writingUserRequirementsSpecification and Functional Requirement Specification documents
- Co-ordinated with users and business stakeholders to understand requirements in order to test effectively
- Liaison between Department Heads, Stakeholders, SMEs and Technical Teams
- Extensively used Agile principles to accelerate progress of every stage of project and improvements through iteration
- Developed test plans, created and managed test scripts for software development projects using HP Quality Center
- Carried out Functional, Integration and Regression Test steps and used Rally for defect tracking and management
- Ensured that new development changes met functional requirements and technical specifications
- Provided detailed documentation of test processes and test data
- Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
- Used SQL TOAD to query and get data while testing
- Executed SQL scripts and queries as part of changes using Microsoft SQL Server
- Conducted presentation sessions with artifacts, use cases, MS Visio charts to help business understand source systems and the improved application to come to use
- Worked with developers on the .net initiative and successfully implemented the same
- Systematically uploaded all documents on SharePoint throughout the SDLC
- Used MS Visio for Business presentations with graphical representation
- Conducted JAD sessions with various resources to gather initial requirements
- Used HP Quality Center to create, monitor and resolve issues.
- Created the Strategy document that defines the test environment, phases of testing, Entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC)
- Built the MS Project Plan with milestones, completed activities and resource allocation
- Worked on Business Process Management
- Truncated and reduced redundancy of data
- Participated in final requirement approval meetings with the business stakeholders and development team
- Used SharePoint to store all project related documentation
- Worked with Database team to coordinate database changes during deployments
- Created Service Manager tickets and Change Control Requests for deployments
- Worked one-on-one on troubleshooting production issues with users, including creating Change Requests based on user inputs for new enhancements or new reports
- Post development, responsible for performing regression testing and user testing in the production environment based on pre-determined use cases
- Responsible for daily Reporting to the management
Confidential
Quality Engineer
Environment: JAVA; ASP.Net; C#; Microsoft SQL Server database
Responsibilities:
- Donned the role of a Business Analyst, Quality Engineer and an Implementation Analyst
- Coordinated Requirements Gathering meetings with business stakeholders and users
- Documented essential Functional Requirements for various requests
- Developed Traceability Matrix spreadsheets to track requirements
- Analyzed requirements and information to provide a logical strategic solution for users
- Used SharePoint to store all project related documentation
- Developed reports based on analysis of information provided before testing and implementation phases for projects
- Developed test plans, created and managed test scripts for software development projects using HP Quality Center.
- Ran Manual and Automated tests on HP Quality Center
- Carried out Functional, Integration, Regression and User Acceptance Test steps
- Worked with some clients on testing order processing interfaces via SharePoint
- Used Rally for defect tracking and management
- Ensured that new development changes met functional requirements and technical specifications
- Provided detailed documentation of test processes and test data
- Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
- Executed SQL scripts and queries as part of changes using Microsoft SQL Server
- Participated in final requirement approval meetings with the business stakeholders and development team
- Worked with Database team to coordinate database changes during deployments
- Created Service Manager tickets and Change Control Requests for deployments
- Responsible for carrying out the deployment processes from staging environment to testing environment, and then onto Production environment
- Responsible for Post implementation validation steps
- Coordinated with Production Support team post implementation to ensure that there are no issues
Confidential
Quality Analyst/Business Analyst
Environment: Java; ASP.Net; Oracle database MS Office; MS Project; Visio; Oracle 11i ERP suite; HP Quality Center; SharePoint
Responsibilities:
- Involved in gathering requirements from users for various reports or system enhancements they needed, and documenting them.
- Worked as a liaison between the business users and technical team to understand the business requirements
- Analyzed this data to provide an effective solution to users and stakeholders
- Developed test scripts and MD50s based on user requirements
- Worked as a Functional support in Oracle E-Business Suite 11i (Financials Modules - AP, AR, GL, FA, Cash Management, Purchasing)
- Focused on Oracle Financials Modules as an Analyst and Tester
- As part of the Finance production support team, worked on enhancement of existing Oracle applications and providing on-time support for issues recorded through an online incident/issue tracking system.
- Part of Project Go-Live team and implementation
- Coordinated with users and stakeholders to ensure there are no issues post production
- Used SharePoint to save project related documentation
- Used HP Quality Center to create, monitor and resolve issues related to Oracle financial module objects customized for Ingersoll Rand
- Developed test plans, created and managed test scripts for software development projects using HP Quality Center
- Ran Functional and User Acceptance Test steps for new enhancements and requests before Go-Live
- Worked one-on-one on troubleshooting finance related production issues with users, including creating Change Requests based on user inputs for new enhancements or new reports
- Supervised period end and/or quarter end processes by ensuring that financial transactions for all the clients have been accurately accounted in Oracle GL
- Post development, responsible for performing regression testing and user testing in the test environment based on pre-determined use cases before migrating any changes to the Production Environment
- Responsible for creating Oracle Service Requests and for monitoring the progress till they are resolved
- Coordinated interactions between Oracle support and in-house Oracle applications consultants to create custom non-standard business processes which sometimes required custom patches developed by Oracle
Confidential, Chicago, IL
Intern - Scorecard Metrics Project
Environment: ASP.Net; C# MS Office; MS Project; SharePoint; Visio
Responsibilities:
- Acted as the liaison between my team and the mentor at Microsoft and its sales teams to understand their issues and come up with feasible recommendations for them
- Analyzed the scorecard metrics approach to give a fresh perspective to the Midwest district office for metric target allocation
- Worked as a team to perform GAP analysis to reevaluate sales targets by researching resource availability and product development life cycle
- Recommended creation of a consolidated (SWOT) team to help sales teams reach their targets
- Based on observations, we recommended scope for sale of MOSS licenses
Confidential, Chicago, IL
Environment: ASP.Net; C#; SQL Database MS Office; MS Project; SharePoint; Visio
Responsibilities:
- As Project Team Lead, organized several team meetings with important people at Northwestern and interviewed them to understand the shortcomings and various issues faced by the center
- Researched the working methodology of Northwestern University and its working partners
- Analyzed the Enterprise Data warehouse that is used in NUBIC to understand the role it plays in achieving the NUBIC Project goal
- Studied the various strategic management and technical issues that NUBIC faces
- Delivered a framework that will bring the various departments involved in this project to communicate and collaborate effectively to achieve the goal
Confidential
Adwords Representative
Environment: ASP.Net; Java
Responsibilities:
- Responsible for reviewing and verifying content compliance with company policies
- Analyzed and improved process workflows used to review ad content
- As a primary point of contact for all technical communications between the India team and Ambassadors from Google offices around the globe
- Actively participated and arranged team building exercises
Confidential
Sr. Quality Analyst - Team Leader
Responsibilities:
- Worked as a liaison between the QA team and clients
- Responsible for communicating with prospective and current clients to collect business requirements and ensure alignment with the company’s goals
- Responsible for maintaining customer relations including communication of progress and effectively working towards a solution when faced with roadblocks on projects like missed deadlines or change of scope
- Worked with the Project Lead to research and develop an efficient team performance management system
- Developed test plans, created and managed test scripts for software development projects using HP Quality Center.
- Carried out Functional, Integration and Regression Test steps and used Rally for defect tracking and management
- Ensured that new development changes met functional requirements and technical specifications
- Provided detailed documentation of test processes and test data
- Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
- Actively participated in training, mentoring and performance management of new employees in the team