SUMMARY

• Business and Quality Analyst with a Masters in Management Information Systems
• 9 years hand - on experience in diversified fields of Software Development Life Cycle (SDLC)
• Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancements
• Worked on projects through the entire Software Development Life Cycle (SDLC)
• Experience in both Agile and Waterfall business environments
• Experience in Oracle E-Business Suite (Oracle 11i - Financials Module)
• Analyzed data from different sources to come up with a strategic solution for projects and requirements
• Worked extensively on pilot projects before company gets the final project from the client
• Expertise in GAP Analysis, Process Mapping, Defining Business Requirements and Implementation
• Worked as the liaison to manage relationships with numerous business and technical clients during strategy and planning phases
• Analyzed corporate business processes to develop customized solutions, and reduce costs, improve performance within a given budget.
• Strong knowledge of Microsoft Office tools
• Experienced in using HP Quality Center for testing
• Expertise in broad range of technologies, including business process tools such as MS Visio, MS Project, MS Excel, MS Access and MS PowerPoint
• Experience in Managing projects and leading teams
• Experience in carrying out Functional, Integration and Regression Testing
• Extensive use of Defect tracking and Management tools like Rally
• Experience in using SharePoint and testing interfaces via SharePoint
• Worked as the liaison to manage relationships with numerous business and technical clients during strategy and planning phases
• Created requirement traceability matrices and functionality gap reports.
• Possess excellent skills in Designing, Developing and Executing test scripts.
• Well-versed in Black Box, Integration, System, Regression, Manual, Testing of Client/Server and Web based Applications.
• Experienced in creating and executing SQL queries to test back end database functionality
• Involved in creating user stories and producing Product, Release, and Sprint backlogs.
• Efficiently conducts meetings, composes minutes and receive approvals.
• Experience working on resource allocation, MS Project plans including milestones, resource pooling, and critical path to understand early start, early finish, late start and late finish.
• Experience in working with Cross Functional Teams and interacting with all levels of management for requirements.
• Successfully contributed to many ‘GO LIVE’ sessions on projects, drafted lessons learned at every phase and maintained project records.
• Led planning meetings, JAD sessions, analysis development, test inspections, and project meetings throughout product life cycle.
• Conducted interviews and developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures
• Excellent analytical, documentation, communication, presentation skills, and strong problem solving skills
• Excellent communication and writing skills

TECHNICAL SKILLS

ORACLE APPLICATIONS: ORACLE 11i (MODULES GENERAL LEDGER, PURCHASING, PAYABLES, RECEIVABLES, CASH MANAGEMENT AND FIXED ASSETS)

PROGRAMMING: C, JAVA, J2EE, ASP, ASP.NET

DATABASES: ACCESS 2000, MySQL 4/5, ORACLE 10g

OPERATING SYSTEMS: WINDOWS XP/VISTA

PRODUCTIVITY: MS OFFICE, MS PROJECT 2007 PROFESSIONAL, HP QUALITY CENTER, RALLY

PROFESSIONAL EXPERIENCE

Confidential, New York

Quality Analyst (Manual Testing)

Environment: ASP.Net; C#; SQL, Java

Tools: MS Office; MS Project; SharePoint; Visio; HP Quality Center

Responsibilities:

• Involved in reviewing and writingUserRequirementsSpecification and Functional Requirement Specification documents
• Co-ordinated with users and business stakeholders to understand requirements in order to test effectively
• Liaison between Department Heads, Stakeholders, SMEs and Technical Teams
• Extensively used Agile principles to accelerate progress of every stage of project and improvements through iteration
• Developed test plans, created and managed test scripts for software development projects using HP Quality Center
• Carried out Functional, Integration and Regression Test steps and used Rally for defect tracking and management
• Ensured that new development changes met functional requirements and technical specifications
• Provided detailed documentation of test processes and test data
• Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
• Used SQL TOAD to query and get data while testing
• Executed SQL scripts and queries as part of changes using Microsoft SQL Server
• Conducted presentation sessions with artifacts, use cases, MS Visio charts to help business understand source systems and the improved application to come to use
• Worked with developers on the .net initiative and successfully implemented the same
• Systematically uploaded all documents on SharePoint throughout the SDLC
• Used MS Visio for Business presentations with graphical representation
• Conducted JAD sessions with various resources to gather initial requirements
• Used HP Quality Center to create, monitor and resolve issues.
• Created the Strategy document that defines the test environment, phases of testing, Entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC)
• Built the MS Project Plan with milestones, completed activities and resource allocation
• Worked on Business Process Management
• Truncated and reduced redundancy of data
• Participated in final requirement approval meetings with the business stakeholders and development team
• Used SharePoint to store all project related documentation
• Worked with Database team to coordinate database changes during deployments
• Created Service Manager tickets and Change Control Requests for deployments
• Worked one-on-one on troubleshooting production issues with users, including creating Change Requests based on user inputs for new enhancements or new reports
• Post development, responsible for performing regression testing and user testing in the production environment based on pre-determined use cases
• Responsible for daily Reporting to the management

Confidential

Quality Engineer (Manual Testing)

Environment: JAVA; ASP.Net; C#; Microsoft SQL Server database

Tools: SQL; MS Office; MS Project; HP Quality Center; Rally; Visio; SQL TOAD;

Responsibilities:

• Donned the role of a Business Analyst, Quality Engineer and an Implementation Analyst
• Coordinated Requirements Gathering meetings with business stakeholders and users
• Documented essential Functional Requirements for various requests
• Developed Traceability Matrix spreadsheets to track requirements
• Analyzed requirements and information to provide a logical strategic solution for users
• Used SharePoint to store all project related documentation
• Developed reports based on analysis of information provided before testing and implementation phases for projects
• Developed test plans, created and managed test scripts for software development projects using HP Quality Center.
• Ran Manual and Automated tests on HP Quality Center
• Carried out Functional, Integration, Regression and User Acceptance Test steps
• Worked with some clients on testing order processing interfaces via SharePoint
• Used Rally for defect tracking and management
• Ensured that new development changes met functional requirements and technical specifications
• Provided detailed documentation of test processes and test data
• Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
• Executed SQL scripts and queries as part of changes using Microsoft SQL Server
• Participated in final requirement approval meetings with the business stakeholders and development team
• Worked with Database team to coordinate database changes during deployments
• Created Service Manager tickets and Change Control Requests for deployments
• Responsible for carrying out the deployment processes from staging environment to testing environment, and then onto Production environment
• Responsible for Post implementation validation steps
• Coordinated with Production Support team post implementation to ensure that there are no issues

Confidential

Quality Analyst/Business Analyst

Environment: Java; ASP.Net; Oracle database

Tools: MS Office; MS Project; Visio; Oracle 11i ERP suite; HP Quality Center; SharePoint

Responsibilities:

• Involved in gathering requirements from users for various reports or system enhancements they needed, and documenting them.
• Worked as a liaison between the business users and technical team to understand the business requirements
• Analyzed this data to provide an effective solution to users and stakeholders
• Developed test scripts and MD50s based on user requirements
• Worked as a Functional support in Oracle E-Business Suite 11i (Financials Modules - AP, AR, GL, FA, Cash Management, Purchasing)
• Focused on Oracle Financials Modules as an Analyst and Tester
• As part of the Finance production support team, worked on enhancement of existing Oracle applications and providing on-time support for issues recorded through an online incident/issue tracking system.
• Part of Project Go-Live team and implementation
• Coordinated with users and stakeholders to ensure there are no issues post production
• Used SharePoint to save project related documentation
• Used HP Quality Center to create, monitor and resolve issues related to Oracle financial module objects customized for Ingersoll Rand
• Developed test plans, created and managed test scripts for software development projects using HP Quality Center
• Ran Functional and User Acceptance Test steps for new enhancements and requests before Go-Live
• Worked one-on-one on troubleshooting finance related production issues with users, including creating Change Requests based on user inputs for new enhancements or new reports
• Supervised period end and/or quarter end processes by ensuring that financial transactions for all the clients have been accurately accounted in Oracle GL
• Post development, responsible for performing regression testing and user testing in the test environment based on pre-determined use cases before migrating any changes to the Production Environment
• Responsible for creating Oracle Service Requests and for monitoring the progress till they are resolved
• Coordinated interactions between Oracle support and in-house Oracle applications consultants to create custom non-standard business processes which sometimes required custom patches developed by Oracle

Confidential, Chicago, IL

Intern - Scorecard Metrics Project

Environment: ASP.Net; C#

Tools: MS Office; MS Project; SharePoint; Visio

Responsibilities:

• Acted as the liaison between my team and the mentor at Microsoft and its sales teams to understand their issues and come up with feasible recommendations for them
• Analyzed the scorecard metrics approach to give a fresh perspective to the Midwest district office for metric target allocation
• Worked as a team to perform GAP analysis to reevaluate sales targets by researching resource availability and product development life cycle
• Recommended creation of a consolidated (SWOT) team to help sales teams reach their targets
• Based on observations, we recommended scope for sale of MOSS licenses

Confidential, Chicago, IL

Environment: ASP.Net; C#; SQL Database

Tools: MS Office; MS Project; SharePoint; Visio

Responsibilities:

• As Project Team Lead, organized several team meetings with important people at Northwestern and interviewed them to understand the shortcomings and various issues faced by the center
• Researched the working methodology of Northwestern University and its working partners
• Analyzed the Enterprise Data warehouse that is used in NUBIC to understand the role it plays in achieving the NUBIC Project goal
• Studied the various strategic management and technical issues that NUBIC faces
• Delivered a framework that will bring the various departments involved in this project to communicate and collaborate effectively to achieve the goal

Confidential

Adwords Representative

Environment: ASP.Net; Java

Tools: MS Office; MS Project; SharePoint

Responsibilities:

• Responsible for reviewing and verifying content compliance with company policies
• Analyzed and improved process workflows used to review ad content
• As a primary point of contact for all technical communications between the India team and Ambassadors from Google offices around the globe
• Actively participated and arranged team building exercises

Confidential

Sr. Quality Analyst - Team Leader

Environment: ASP.Net; C#; SQL Database

Tools: MS Office; MS Project; SharePoint; Visio

Responsibilities:

• Worked as a liaison between the QA team and clients
• Responsible for communicating with prospective and current clients to collect business requirements and ensure alignment with the company’s goals
• Responsible for maintaining customer relations including communication of progress and effectively working towards a solution when faced with roadblocks on projects like missed deadlines or change of scope
• Worked with the Project Lead to research and develop an efficient team performance management system
• Developed test plans, created and managed test scripts for software development projects using HP Quality Center.
• Carried out Functional, Integration and Regression Test steps and used Rally for defect tracking and management
• Ensured that new development changes met functional requirements and technical specifications
• Provided detailed documentation of test processes and test data
• Worked with the development team to understand code changes and reviewed unit test steps to ensure that requirements were met
• Actively participated in training, mentoring and performance management of new employees in the team