Objective

• Seek challenging position as a Senior QA/Testing Manager, which will provide me the opportunity to showcase my abilities and increase efficiencies of the organization.

SUMMARY

• 20+ years experience in a variety of QA, Operations, IT, telecom, engineering, business management, customer service, sales and marketing.
• 10 years experience leading and overseeing QA teams in an enterprise environment, including design and implementation of test automation frameworks, writing and executing test cases, selection and implementation software tools and authoring and editing documentation and training materials.
• Provided leadership and vision for an SQA organization by defining strategic direction, goals and objectives for the staff.
• Utilized 3rd party vendors and internal processes for staff augmentation.
• Experience in SDLC methodologies including Waterfall, Agile and hybrids.
• Built and managed teams from scratch as well as conducting employee performance reviews, including goal setting, training plans and career development.
• Management of internal and off shore SQA teams for multiple simultaneous enterprise software development projects.
• Directed testing projects including scheduling, departmental budgets and personnel recruiting and interviewing with great success.
• Oversee and review all phases of the execution (manual and/or automated) of test plans against new software development, including integration, white - box, system-level, UAT, data-driven, regression & performance testing activities.
• Experience writing and enhancing SOP’s, test plans, processes and procedures to meet applicable methodology standards as well as documenting test execution results, providing requirement traceability, preparing test reports, and gathering and evaluating test metrics for reporting.
• 6 years experience in running a small business, from concept through inception.
• Certified Product Specialist (CPS) on HP/Mercury Interactive’s Test Suite and quality methodologies which include Quality Center, Quick Test Professional and LoadRunner.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Operations/QA Manager

Responsibilities:

• Managed customer relationship and integration of our managed services offering with fortune 100 financial organization to deliver 99.999% uptime in a high availability environment.
• Measured and defined success of operational and testing staff by providing metrics for success and continuous ITIL process improvements.
• Introduced and implemented SDLC concepts and the use of testing tools including HP Quality Center for use throughout the organization by design, development and testing including requirements, test cases, test execution and defect tracking.
• Drove internal tool development in a Linux environment to allow automation for repetitive tasks done by engineers and project managers to increase efficiencies, reduce timelines and meet SLA agreements.
• Evaluated vendors of monitoring/testing tools and negotiating licensing costs and terms with vendors and cut license costs by over 1 million dollars.

Confidential, Chicago, IL

Quality Control Test Manager

Responsibilities:

• Implemented standards and guidelines the use of testing tools including Quality Center for all phases of the SDLC.
• Represent and lead the SQA staff during internal and external audits of the software development life cycle with pharmaceutical clients and receive feedback and provide improvements to the overall life cycle process.
• Direct and oversee all quality control defect management, root cause analysis activities and requirement traceability within HP Quality Center.
• Skilled in the Purchasing, implementation and Maintenance of the Quality Control test environments and testing tools including Mercury Quality Center, LoadRunner & QTP.
• Manage the creation, design, documentation and maintenance of test plans, test cases and test results for each release of the software product.
• Coordinate with the Software Release Manager to estimate and develop testing project schedules, scope and resource requirements for all software development projects.

Confidential, Chicago, IL

Lead Automation Engineer

Responsibilities:

• Lead project team, establish project goals for the SQA team, coordinate and allocate work for team members for both in house and virtual teams working on a company wide SAP implementation consisting of consolidation of all major divisions legacy software.
• Developed automation quality process, standard and procedure guidelines geared toward raising the organizations CMMi level.
• Developed Automated testing plan and implementation guidelines.
• Created benchmarking, metrics and reports for implementation and presentation to management.
• Provide project time estimates to management and formal tool training.
• Write manual test cases following processes and standards for automation with QTP.
• Create Template for test scenarios to automate within the SAP/SRM module.
• Formally trained by Mercury Interactive on QuickTest Pro (QTP) 8.2 and LoadRunner 8.1; Trained in Total Quality Management (TQM).

Confidential, Naperville, IL

Lead Systems Specialist

Responsibilities:

• Testing tools and quality lead for multiple projects within both and IT organizations of Tellabs.
• Provided technical leadership on quality assurance and testing of various Tellabs EMS products as well as RMS, FI modules of SAP and various internal Tellabs IT products.
• Developed quality processes, test plans and testing procedure guidelines.
• Evaluated testing tools for and IT implementation.
• Ability to Write, design and execute manual and automated scripts.
• Authored Automation Test Manual, which provides users with detailed instructions, guidelines and procedures on all aspects of Tool use and testing procedures.
• Responsible for analyzing problems and writing system requirements to solve business problems and implementation of ISO quality assurance standards.
• Experience in design, setup & implementation of software/quality testing environments.
• Assist Development Manager with creating/maintaining schedules, generation of metrics and represent team at project group meetings.
• Provide presentations to management on status and software/hardware evaluations.

Confidential, Downers Grove, IL

Owner/Operator

Responsibilities:

• Designed Indoor baseball/softball batting, amusement and merchandise facility from concept to inception.
• Customer relations for a retail sales/service business.
• Created marketing and sales literature and designed advertising copy.
• Responsible for daily operations of small business.
• Managed and negotiated supplier and service contracts.
• Personal and group lessons teaching baseball basics to coaches and children.
• Personnel interviewing, hiring and training.

Confidential, Woodridge, IL

Operations Manager

Responsibilities:

• Coordinate complete employment services to a diverse client base throughout the area.
• Recruited candidates for engineering and design positions for high tech industries.
• Developed and implemented sales information literature packet for clients.
• Supervised daily operations and interviewed applicants for positions at client companies.

Confidential, Westmont, IL

Sr. Electrical/Mechanical Designer

Responsibilities:

• New product design and development of electro-mechanical detail drawings associated with Rockwell/Goss double width newspaper presses.
• Write product specifications and assist manager with scheduling/manpower issues.
• Extensive contact with customers and field engineering to solve contract/quality issues.

Confidential, Fort Wayne, IN

Electrical Designer

Responsibilities:

• Designed electrical components for installation & wiring drawings for use with Confidential International’s S-Series Medium Duty Trucks utilizing Cadam.

Confidential, Newport News, VA

Electrical Designer

Responsibilities:

• Designed arrangement of electrical equipment and typical mounting procedures of electrical/electronic equipment used on SSN 688 class nuclear attack submarines.