SUMMARY

• 7 years of strong experience in System analysis,design,development,documenting,execution & Leading
• Quality Assurance team in Client - Server, GUI, web based, portal and Imaging applications.
• Experience in full Software Development Life Cycle (SDLC) Methodologies using Agile/Scrum methodology, waterfall V model and Validations to ensure the Quality Assurance
• Expertise in Manual Testing, QTP & QC
• Strong experience working under offshore-onsite model.
• Possess good knowledge in writing validation plans, requirements specification, functional specification, design and system overview document, test plan, and test scripts (automated and manual), traceability matrix, test summary report, and validation summary report
• Highly skilled in automated testing tools -QTP 9.0, WinRunner 8.0, Rational Suite 2000 for functional testing, Load Runner 8.1 for performance testing and Microsoft Product Studio, HP Mercury Quality Center 9.0
• Expertise in handling 5-9 projects including break fix/CMEC projects as Lead
• Expert at SQA methodologies, tools and approaches for web based projects (Black box, White box, Mercury Test Suite: Test Director, QTP, DOORS, Agile)
• Prepared performance test plan by conducting performance requirement analysis.
• Experienced in Inspections/Reviews, Test Execution, Test Data Preparation, Test Environment set-up and Metrics Collection
• Experience in preparing Requirements Traceability Matrix (RTM).
• Experience in bug reporting and bug tracking using management tools such as Quality Center, PVCS & Clear Quest
• Experience testing of Web Services using WSDL, UDDI and SOAP Protocol
• Extensive experience with HIPAA rules and EDI transactions.
• Experience in Data mining on ETL testing with Informatica to ensure business logic in data transformation
• Good expertise in writing SQL Queries and proficient in data manipulation using SQL/PLSQL for retrieval of data from database.
• Experience in testing database applications of RDBMS in ORACLE, SQL Server and MS Access.
• Good knowledge in J2EE - JavaScript and ASP framework
• Tested the applications’ compatibility on UNIX and Windows 2000/XP/Vista platforms

TECHNICAL SKILLS

Operating Systems: Windows 2000/2003/XP/Vista, Red Hat Enterprise Linux 4/5

Languages: C, C++, VB-Script, Java, Bash Scripting, Pearl

Web Script Languages: HTML, DHTML, XML, PHP

Java Technologies: Java2.0, J2EE, JSP

Performance Testing Tool: HP Load Runner 8.0/9.0/9.1

Testing Automation Tool: Quick Test Pro 8.2/9.0

Test Management Tool: Mercury Quality Center 9.0/9.2, Test Director 8.0, QTP 9.2,Bugzilla, Clear quest, Visual SourceSafe, Performance Center,Selenium (IDE, RC), Rational Robot

ERP packages: SAP Functional FICO & Business Objects 11i

Query Language: SQL, TSQL, PL SQL

Database: MS Access, MS SQL Server 2000, MS SQL Server 2005, Oracle

Defect Tracking Tool: Bugzilla, Mantis, Quality Center 9.2

Work Flow Tools: MS Visio, MS Excel, MS Word

Process Worked: ISO-9001 2000, ISO-27001 2005, Six-Sigma, AgileMethodology

PROFESSIONAL EXPERIENCE

Confidential - OH

Onsite Lead

Responsibilities:

• Worked with 6 inputs for Bankcard workflow adjustments - ACE Adjustments, HAS fax, Check free, ACE Imaging, Pooka email system, HSA CMC
• Performed Regression, System Integration and UAT for four of the applications onsite.
• Drive the weekly project status meetings. Responsible to share the QA status and escalating any project issues and Risks with the PM’s
• Performed cross browser testing, initially on IE 7 & IE 8 in order to check the flow in the work manager.
• Managing the offshore team, assigning tasks and scheduling the weekly status review meetings.
• Attending weekly staff meeting. Discussing any process issues within the team with ESQA Manager and ESQA FTEs.
• Filling out weekly dashboard metrics report.
• Attend weekly Active projects meeting to provide the Testing effort on each project.
• Attend weekly staff meetings, prepared the Dashboard and metrics for FileNet every week
• Daily walkthroughs with ESQA (Enterprise solutions Quality Assurance) manager and ESQA FTE
• Reviewed the test plans, test scenarios and clarifications checklist sent by the offshore for CMEC projects
• Performed Smoke test on STAGE (Testing Env) from onsite for all applications on the new builds.
• Involved in testingWebservices and XML with tool called ‘SOAP UI’. Used this tool to locate WSDL file on internet, create Test cases, run them, do load testing, security testing.
• Created requirements and test cases for each project in Requirements and Test Plan modules respectively using Mercury Quality Center 10.0
• Linked test cases with requirements for coverage to attain traceability in Quality Center 10.0
• Performed System and regression testing for larger applications from onsite.
• Conducted the DRB (Defect review board) meetings every day during the time of testing.
• Logged the defects in Quality Center and follow up on assigning back to the DRB by clarifying with the business. Performed Smoke test on the new builds produced for the open defects.
• Drafted the test report and sent out for approvals. Once the approvals are ready draft the UAT check list and trained the users on the applications.
• Very good experience working with Kofax 9.0 Scan, recognition, validation and QC modules
• Tested the imaging applications BCC and MP Processing developed in .Net 4.0 using Agile methodology
• Performed SOA / Web Service testing using SOAP UI
• Review the requirements FRS from the business and provided clarifications
• Testing the Break fix imaging application and Kofax scanned tiff file in IE8 browser.
• Print and scanned all the documents required for prepping the documents
• Documents are prepped in the order of the batch separator sheet and Document separator sheet for all the Imaging projects
• Tested all 26 applications on Kofax upgrade.
• Tested the scanned documents using MFD, IBML Scanner machine and Fujitsu Scanner
• Provided the tiff files to the offshore team from the scanning results and took the results from the software importer
• Provided tiff files for negative testing on individual machines
• Once all the documents are ready for testing, conducted the QA artifacts i.e, Test plan and TDL review meetings with the Fifth Third PM’s and Lead’s
• Linked defects with test cases in Quality Center. Good understanding of Management Module in QC for various versions for Bankcard and sec forms applications.
• Logged the defects and worked with Quality Center graphs at times when the resources are tight
• Share the estimation and resource allocation details with the PM’s. Based on the estimations review the Project schedule sent by the PM’s.
• Identified the possible risks and issues within the projects and escalate to the Line Of Business LOB’s
• Written test plan for the above mentioned 4 Imaging applications. 2 of each are CMEC projects and 2 of them for PLC3 projects
• Sending the test plan and test report for approvals once they are reviewed by the PM
• Review the UAT Test plan and UAT test report in times and prepare for the production.

Environment: Quality Center 10.0, MS Visio 2003, Citrix 9.150, MS SQL Server 2000, MS Project professional 2003, Lotus Notes 6.5.4, FileNet 3.x, Kofax 9.2, Crystal 11, Java applet, Software Import processor, ASP, .Net 4.0

Confidential - Washington, DC

RAID Application Testing / Manual Testing

Responsibilities:

• Prepared test scenarios and test cases based on FRS, SRS, High Level Design and Use cases using Rational Tools.
• Prepared Agile (Change Request Process) model test plan by conducting requirements analysis
• Testing all the regulations on IE8 once the system was upgraded to the newer version.
• Validated the application based on the user requirements as per DOT regulations.
• Designed and developed complex automated test scripts to test key functionalities of the application.
• Also involved in writing the function library used by the automated scripts in testing the application.
• Performed P2P, GUI, Functionality, Integration and Regression testing using Quick Test) Professional (QTP)
• Written test cases to test the application manually in Quality Center and automated using Quick Test Pro.
• Created Requirements using Quality Center and generated traceability Matrices to ensure that all the requirements are covered by the test cases.
• Linked requirements with the ‘Test Plan’, ‘Test Lab’ and Defects components of Mercury Quality Center (Achieved Traceability)
• Performed regression testing by repeated execution of test cases in each build by logging defects in Defects tab in Mercury Quality Center
• Designed and executed manual Test Cases in Quality Center 9.0
• Created GUI check points for verifying object properties
• Log the defects in Quality Center and map them with the requirements in Requirements Tab in Quality Center
• Worked with web services protocol and XML transactions.
• Prepared test scenarios and test cases based on FRS, SRS, High Level Design and Use cases
• Used Data mining techniques for ETL data extraction.
• Created Data Driven Tests to validate the same scenario with different sets of data
• Performed Test Case Reviews - Peer Reviews and Managerial Reviews
• Designed and developed SQL queries to test back end
• Involved and Integration Testing of Informatica jobs, Batches and the Target Data
• Verified and validated transformations in ETL mapping
• Designs, creates, modifies and validating ETL mappings incorporating business rules
• Validated all the ETL code according to the business rules and relational data requirements
• Wrote and executed complex SQL queries, procedures and triggers to validate back-end data
• Validate that the ETL process runs multiple times, against the same data set ensuring that it will produce same result
• Performed manual and automated testing of the functionality of different components of the product which involves reading of registry entries, file objects etc.
• Page level validations were incorporated in each http request in order to avoid any data corruptions. Appropriate think time was introduced in between transactions.
• Tested mapping done through transformation manager for generation of EDI Files.

Environment: Quality Center 9.2, QTP, IBM S/390, DB2, File Master, PL\SQL, Lotus Notes Team Room, eDart, MS Access.

Confidential - CA

Onsite Coordinator / Manual Testing

Responsibilities:

• Worked with 2 types of test cases - generic test cases based on the application and test cases with data extraction/replication using colmap functions in PLSQL
• Performing automation with the release branches on DTH-Distributed Test Harness (an automation tool developed for regression and smoke testing).
• Regression and Smoke Analysis on a developed test harness platform
• Extracted the regression results on daily basis and deliver them to the client
• Tested how the data is routing using trails which in-turn routes to targets.
• Executing the test cases on Nightly and Main Nightly build basis
• Preparation of test cases and test data.
• Used VSS - Visual Source Safe (perforce) as one of the tool for directory structure.
• Analysis of errors from the application perspective
• Created Data-Driven tests to check the performance of the application with different sets of data.
• Preparing the Consolidation report for the different scenarios involved in the module at the end of each day and reporting the same.
• Analysis of Functional and Technical specification for the Microsoft protocol document delivery.
• Design, drafted Test plan, Test supplement document, Test design specifications and Test cases.
• Identified the defects occurred by reading the transactional logs
• Manage bugs, create test cases, and track product progress by using Microsoft Product studio.
• Performing the executions of the test cases and recording the memory usages
• More work involved in Working on UNIX platform (putty - a more secured telnet interface) and database (ORACLE).
• Preparing the documentation for the workflow of the product.

Environment: JAVA (Jetty & jemelian and JUnit framework), ORACLE 8i (817), 9i & 10g,Windows HPUX, SUSE98, Solaries8, REDHAT LINUX. PUTTY, WINSCP (tool developed for directory structure)

Confidential - Phoenix, AZ

QA Analyst / Manual

Responsibilities:

• Analyzed system specifications and involved in the development of Business Specification Documents (BSD), Requirement Specification Documents (RSD), and Design Specification Documents (DSD).
• Involved in reviewing the Requirements and Use Cases
• Preparation of test cases for Functional, Regression, Integration and System testing.
• Responsible for developing Traceability Matrix and Test Results Metrics using Quality Center
• Identified the bugs and interacted with the team lead and developers to resolve them.
• Worked on multiple business areas
• Worked with the team to review the HIPAA 4010A1 & 4010 documentation and prepared the Test plan and Test cases for 4010 HIPAA transactions 837I/837P/837D, 276/277,270/271, 835,277CA/275 and 834
• Identified the test cases based on the TDL’s and drafted them in Quality Center
• Tested Task Processor, audit logs, Audit Reports, & Mappers
• Testing and Reporting the Bugs in product releases and performed the Root Cause Analysis for the Defects raised in Quality Center
• Exported requirements & test cases from MS Excel to QC and vice versa.
• Coordinated test execution efforts such as test data and support team provision, defect tracking and management, ensuring resolution of testing issues.
• Handled Defect review meetings as per the logged defects from Quality Center.
• Performed high level estimations and created project schedules.
• Worked on Test Plans, Test Cases, Test Deliverables, Test Automation and Test Executions
• Reported bugs using PVCS
• Performed Validation testing to ensure that correct data is entered in the database and ensured Graphical Reports were generated
• Involved in weekly walkthroughs and inspection meetings to verify the status of Testing

Environment: QTP 9.0, Mercury Quality Center 9.0, Magill in, .Net, IVR, SQL Server, HIPPA EDI X12 4010 Win XP/2003 and Vista

Confidential - Raleigh, NC

S/w Test Engineer

Responsibilities:

• Reviewed Business Requirements (BRD) and System Requirements
• Participate in design reviews and identify potential strategies for technical risks identified during the unified process phase reviews.
• Performed Black-box testing, White-box testing, and System Testing, Data Integrity Testing, Sanity, Regression and end-end testing.
• Testing and Monitoring software applications and systems, including coordinating the installation of customizations to the applications.
• Attending the project status meetings. Responsible to share the QA status and escalating any project issues and Risks to PM Involved in requirements analysis of the system by interacting with business partners.
• Created the test requirements, test cases and link the test requirements with the test cases and design the test steps using Test Director.
• Running the test cases, analyzed the test results and reporting the bugs.
• Performed Smoke Test for the New Builds and Reported the Critical issues to the Developers.
• Performed System Testing on applications of billing system and customer data.
• Identified and documented all the issues and defects to ensure application software functionality for Present as well as future builds.
• Generated test scripts from Test Director for automation.
• Prepared a Detail Test Schedule and Test Metrics on a day-to-day basis for the Project Manager to know the Status of the Application.
• Participated in Meetings and Walkthroughs, interacted with other development team members to better understand system functionality in order to improve testing quality.
• Performed Regression testing on the application to ensure that the application works as expected.
• Interacting with Client (Internal or External), getting the test plans reviewed and check the progress of the testing so as to give the Sign off
• Involved in Backend Testing, Manual Testing For Credit card application
• Performed manual testing, functional testing and usability testing
• Used QTP 8.2 built-in Database Verification which confirms values stored in the database and ensures transaction accuracy and the data integrity of records that have been updated, deleted and added
• Responsible for Smoke Testing for the Build on Daily basis.
• Made Acceptance Test for the Build Acceptance

Environment: Windows 2003, SQL Sever 2000, QTP 8.2, Test Director, UNIX file system and Microsoft Product Studio

Confidential

Offshore Coordinator

Responsibilities:

• Analyzed user requirement document and system requirement specification document and use cases for developing Test plan which includes the objective, Scope, Testing strategy using Waterfall model.
• Prepared Performance Test Strategy document for insurance, automobile, leasing related applications
• Prepared Work Load Synthesis document for identified critical business transactions
• Analyzed the probable work load against the proposed work load for scenarios with respect to the application build and hardware specification
• Identified different Transaction points for the critical business scenarios
• Recorded scripts using Virtual User Generator (VuGen) and enhanced the same accordingly
• Enhanced the VuGen scripts using Parameterization and Correlation
• Identified the Rendezvous points to insert in to the scripts to emulate real time load in accordance with the run plan
• Prepared manual scenarios using Controller for base line load test and Average load test
• Interpreted response times under different loads by graph analysis
• Tested the application under Load and Stress using Load Runner
• Used correlation in dealing with dynamic data by using Load Runner.
• Used Test Director for Defect Reporting and tracking
• Executed the scenarios using LoadRunner Controller
• Analyzed test results and identified Performance issues of software
• Monitored Windows NT for Processor Utilization, I/O Utilization, Page Faults, Network statistics
• Transfer of knowledge to on-shore Team on daily basis.

Environment: Windows 98/2000/XP/me, SQL Server 2000, WinRunner 7.0, Load Runner 8.0 and Microsoft Product Studio.

Confidential

QA Analyst

Responsibilities:

• Drafted Test Planning document, reviewed requirements and provided feedback.
• Analyzed Functional Design Document (FDD) and prepared necessary test setup.
• Involved in team meeting, managed requirements into Mercury Test Director, writtentest cases and selected, test sets for different types of testing.
• Tested AX templates application, logged defects using PVCS tracker, verified bug after fixes.
• Automated the process of importing old test cases written in word document to Mercury TD.
• Analyzed test cases for automation and created scripts for regression testing using QTP.
• Performed Vista readiness tests on various applications e.g. balancing tool, RBP, Startup and Commissioning tool, Lon maker and AX Templates.
• Assisted on schedule estimation/budget on various projects.
• Prepared Final Test Report before signing off on software products.