SUMMARY

• Over all 7+ years professional IT experience with over 5+ years of extensive experience in Salesforce.com CRM and Force.com platform
• Sales force Certified Developer (DEV401) and proficient in test - driven, Agile/Scrum environment, Iterative, Waterfall development.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation
• Extensive experience in developing Apex Classes, Triggers, Controllers and Visual force pages.
• Experienced software developer with good Java, AJAX, CSS, CRM, APEX Web Services API development skills, JavaScript, Visual Force, APEX Batch jobs and Scheduled jobs.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in configured and Implemented Chatter, Chatter Mobile within the organization.
• Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and JavaScript.
• Expertise in using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Experience in AppExchange Applications for integrating with Third Party Applications
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Also created various Roles, Profiles and configured the permissions based on the organizational hierarchy.
• Created Page layouts, Search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
• Working with different aspects of Web Services(XML, WSDL, SOAP, and REST).
• Extensive experience on customer portal and partner portals.
• Experience using App Exchange Applications like Dupe Eliminator, Marketo, Exact Target Marketing etc.
• Good Domain knowledge on ERP Applications: CRM, Retail and Health Care.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Experience in evaluating and working on App Exchange applications like Marketo, Vertical Response.
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector,Veeva,Zuora, Force.com Platform (Sandbox, and Production)

Languages: Java,ASP.Net,C#,ADO.NET,JQUERY

Web Technologies: AJAX, JSP Custom Tags (JSTL), JSF, HTML, CSS, DHTML.

XML: XSL, XSD, XSLT, XPATH, XSD, SAX, DOM, JAXP.

Ms Office: Word,Excel,Power Point

Scripting Languages: Java Script 1.2, Perl and Shell Scripting.

Data Base: Oracle, SQL, PL/SQL,MSSQL 2008.

IDE: IBM RAD, Eclipse 3.5, WebSphere Integration Developer. Force.com IDE.

Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Sr. QA Analyst - Salesforce

Responsibilities:

• Configured ServiceMax for Client based on their requirements.
• Creating Requirements document, Test plan and Test strategies
• Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Center
• Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Executing Test Cases in QC and logging defects.
• Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Helping the Business team in carrying out the User Acceptance Testing.
• Created several complex stored procedures and triggers using SQL Server to retrieve data.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Worked on support activities raised through Global Resolution System (GRS).
• Resolved the Cases and support the team on urgent basis, implementation and working with real-time troubleshooting.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Developed various custom objects like field scheduling event, procedures and recurrence. Experience in developing Salesforce1 mobile application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Chatter customization and implementation
• Application of Activity Management and Chatter; Importing and installing AppExchange package data
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Created Pricing rules, constraint rules for types of products.
• Deploying applications from Sandbox to Production using Change Sets.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address)
• Used agile methodology of development for all the project requirements given by the BA Team.
• Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Involved in developing the UI view pages using HTML5 semantic tags. Used HTML5 layouts with AngularJS directives as Views
• Used SQL queries for retrieving data.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Application Links between JIRA and Salesforce.com
• Integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Create JIRA Issues from Salesforce Case
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Using Apex Data Loader mapped data sources and loaded data into Call Center application
• Worked on Writing and Reviewing QA test scripts for UAT with end-users and UAT signoff
• Involved in migrating the code to PROD for each release using Eclipse and Java ANT
• Prepared documents like deployment Doc, Estimation reports, Tractability Reports, Development tracking reports and weekly status reports(WSR)

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script,SQL,Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Custom Views, Sandbox data loading, Eclipse IDE Plug-in Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in.

Confidential, New Jersey, NJ

Salesforce.com Quality Analyst/tester

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Used agile methodology of development for all the project requirements given by the BA Team.
• Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Writing test cases for functional testing.
• Performance Testing/Re-validation testing, End-to-End Testing.
• Responsible for Metrics Generation.
• Bug tracking and reporting using MQC, Result Space.
• Prepared Test case execution status report
• Interacting with DEV and BAs at onsite, on requirements
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Bi-Directional fields mapping between Salesforce.com and JIRA
• Involved in writing T-SQL programming for implanting stored proceduresand functions for different tasks.
• Designed, implemented and supported Salesforce.com Sales- and market Cloud.
• Effectively used the out-of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlement
• Mobile Collaboration: Salesforce.com Chatter, Yammer, Box Mobile, Dropbox, Evernote, SharePoint, WSS, InfoPath
• Used SQL Profiler and Database Engine Tuning Advisor (DTA) to identify inefficient performance of queries and tuned those using Show Plans and Execution Plans for better performance
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Performing integration testing and system testing
• Configured and customized standard objects: Leads, Opportunities, Accounts, Reports, Dashboards, Claims, Solutions, and Chatter
• Migration ofService Clouddata into Optum Insight Salesforce using Data Loader
• Set-up Sharing Rules, Field Level Security, Chatter Groups, and Public Groups
• Migrated data from Siebel CRM to Salesforce CRM using Informatica on Demand.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Used Sales Force Automation(SFA)for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Created complex workflow rules criteria’s for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Performing regression testing
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Designed various HTML Email templates for Auto-Response to customers.
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process.
• Created historical opportunity reports using scheduled Analytic Snapshot between Opportunities and custom objects.
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Web Services, WSDL, SOQL & SOSL, Eclipse IDE Plug-in..

Confidential, Palm Beach, FL

Salesforce.com Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Periodicdata loadinto various Configuration only and DeveloperSandboxesafter refreshes, using SSIS.
• Preparing and executing the test scenarios and test cases.
• Understanding the business functionality of the application.
• Analysing the Requirement and Design documents.
• Testing SFDC integration with JIGSAW.
• Involved developing new custom applications on force.com to replace Excel spreadsheets to store customer data
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Designed, implemented and supported Salesforce.com Sales- and Service Cloud.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Used SQL Server Reporting Services (SSRS) to query the databases to generate different types of complex ad-hoc reports.
• Migrated Child org data like Accounts, Contacts, Activities to Parent org usingApex Data loader.
• Developed a web-to-lead functionality which directs leads to Sales force CRM.
• Wrote Custom Formula fields and Validation rules.
• Wrote Escalation rules to escalate the cases.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Customized standard sales force objects like Accounts, Contacts, lead management and solutions.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Developed custom logic using Apex batch classes for Partner User on-boarding process.
• Developed custom wizards for case management and opportunity management using Visual force pages and Custom controllers.
• Created and deployed several Reports for different user profiles based on the need in the organization.
• Integrated Siebel CRM to salesforce CRM for the data flow.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Extensively used Selectors in JQuery for updating content on DOM nodes
• Implementing Scrum with Microsoft Team Foundation Service
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Designed various HTML Email templates for Auto-Response to customers.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Extensively worked on Partner portals and designing logic for this functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Configured Salesforce Automation (SFA) for account management, opportunity management account and contact management.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Helped integration team for accessing the SFDC data using Web Services.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Atlanta, GA

Web Developer

Responsibilities:

• Was Instrumental in various technology initiatives within the organization.
• Part of a Team that researched emerging trends and technologies in the industry and kick started some projects based on the latest trends.
• Developed a .Net Based Web Portal called "Meals Made Easy".
• Part of a 15-Person Team that Re-Engineered an existing portal for aka: What's Cooking; implemented MS SQL Reporting Services.
• Created multiple visual force pages for various requirement needs.
• Designed the system to accept payment methods: Pay Pal and Cash Transfers.
• The program consists of Dynamic Loadable Modules, SQL Reporting, web Management etc.
• Web Based Time Sheet Application - that enables Organizational, Management and Maintenance of employee time sheet data; extensive and configurable features in .NET.
• Developed a .Net Based Online Course Management Course Application that enables Admin Users to create and manage online courses.
• Users can book the course by selecting course titles; excellent photo gallery with other several functionalities.
• Developed a .Net Based Web Application called Virtual Shopping Mall that enables Vendors to set up Online Shops, and for Customers to browse through the shops and make an online purchase.
• Manage ongoing support requests and administrative needs of users.
• Develop Reports and processes to continuously monitor data quality and integrity.
• Attended project meetings, Off-Shore meetings, release meetings and QA status meetings for the Project
• Assist users with report design and management.
• Actively involved in gathering specifications and requirements from development personnel prior to System Testing and developed detailed manual test scripts.

Environment: VS 2005, C#, .NET 2.0, .net Ajax, MS Sql Server 2005.

Confidential

System Analyst

Responsibilities:

• Studied the project requirement and designed the project. Created tables, views, synonyms and sequences.
• Created Database Triggers, Stored Procedure, Functions and Packages. Optimized queries using rule based & cost based approach.
• Involved in identifying High-level test scenario.
• Writing test cases for functional testing.
• Performance Testing/Re-validation testing, End-to-End Testing
• Created database objects like tables, views, synonyms, indexes and sequences.
• Created front end applications using forms and reports
• Designed, and deployed custom objects, custom tabs, Entity-Relationship data model, validation rules, workflow rules, auto-response rules, page layouts, components, Visual Force Pages to suit to the needs of the application.
• Utilized salesforce REST to integrate with external application.
• Constructed various ER Data model for force.com custom and standard objects.
• Designed, and developed APEX Classes, Controller Classes, extensions and APEX Triggers for various functional needs in the application.
• Installed/Uninstalled packages from AppExchange.
• Involved in migrating data from Oracle to Salesforce.com using Data loader
• Designed DB Structure and built database schemas to support the growing web portal infrastructure.
• Worked closely with Sales Team business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Application of Activity Management and Chatter; Importing and installing AppExchange package data
• Migration ofMarket Clouddata into Optum Insight Salesforce using Data Loader
• Developed SOAP based Web Services for External Systems to communicate with Salesforce.com.
• Used Data Loader for data management in Force.com platform and Eclipse for development environment.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solution
• Extensively worked on designing the ETL process and creating source to target (STT) mapping.
• Parsed high-level design specification to simple ETL coding and mapping standards
• Created Visual force pages and Visual force Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Used field level security, sharing rule along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including APEX Classes, APEX Triggers and Visualforce pages to develop custom business logic.
• Periodicdata loadinto various Configuration only and DeveloperSandboxesafter refreshes, using SSIS.
• Configured security model and organizational hierarchy for sales for salesforce implementation.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Was responsible for creation of users, roles, profiles, and defined object and field level security.
• Developed custom S-Controls with JavaScript and APEX Web services and various Custom objects, tabs, Entity-Relationship data models, validation rules and Components.
• Used SQL Loader and Export, Import utilities for data loading. Modified existing forms, reports, and graphs as per the enhancement. Tested all the new and modified program units
• Extensively used triggers, PL/SQL procedures, packages, functions while developing the forms and reports.
• Involved in T-SQL Programming for writing both database and business stored procedures.

Environment: Salesforce.com, S-Controls, APEX, Visual Force, Import Wizard, APEX, XML, Controllers, Security model, Sharing Rules, App Exchange,Integration,Workflows, Email Updates, Eclipse IDE, JavaScript, toolkit, Web Services API, J2EE, JSP, Java Bean, HTML, Java script