SUMMARY

• 6 years of experience in Software Analysis and Quality Assurance Testing.
• Extensive background in testing EDI transactions and Facets
• Experience in conducting System, Integration, Functional, User - Acceptance Testing and improvement of QA Process.
• Good understanding of the Software Development Life Cycle and Software Testing Life Cycle.
• Expertise in Problem solving and Bug Reports using Bug Tracking Tools.
• Demonstrated strengths in communicating with all levels within an organization, and possesses excellent interpersonal, written and oral communication skills.

TECHNICAL SKILLS

Testing Tools: Mercury Tools

Operating System: MVS, UNIX, Windows NT/2000/XP

Languages: SQL, PL/SQL, C, C++

Web Technologies: Java, JSP, HTML, DHTML, XML, ASP and MQSeries

RDBMS: DB2, Oracle, MS Access, SQL Server, SQL

PROFESSIONAL EXPERIENCE

Confidential - Durham, NC

QA Tester

Responsibilities:

• Analyzed the test scenarios and identified the test areas based on the business requirements.
• Imported the test cases that were written in excel to quality center.
• Tracked and reported defects using quality center.
• Participated in the daily triage meetings to discuss the defects and in war-room calls.
• Worked closely with the developers to resolve the problems encountered in creating test data.
• Validated the Mobius reports(hipaa audit, ED101E), mainframe files for mapping and mainframe tables for modifiers and hold codes
• Keyed claims in FEPdirect (y-price and n-price) and resolved the deferrals.
• Validated the claims in PMHS and the claim response from DC (dfload).
• Validated the claims posting cycle after the claim response was sent to PMHS.
• Adjusted the claims in FEPdirect (credit memo, voucher deduct and write off).
• Verified the adjustments on the claims side and finance side of PMHS and the Mobius error reports for all the adjustments.
• Verified the checks, explanation of payments.

Environment: PMHS7.2, HP Quality Center 10.0, Ultra Edit, Microsoft Office.

Confidential, Herndon, VA

Sr. QA / System Tester

Responsibilities:

• Involved in analyzing Business requirements/Product Design documents, specifications and development of Test Scripts, Test Cases and executing & reviewing them.
• Develop, maintain and conduct smoke test cases for QA environments.
• Responsible to deliver high-quality information systems by leading the effort to plan, execute, and document results of new system capabilities.
• Coordinated and worked along with the development and business teams.
• Controlled testing projects at every step of the quality cycle from test planning through execution to defect management.
• Prepared the test plan and test cases based on the business requirements of the client.
• Captured the SQL statements from the application execution and manually checked the results.
• Involved in Creating Order Management/Provisioning Test Cases for New Order.
• Tested the website for all the functionalities.
• Coordinating with the users and development team both onsite/offshore teams.
• Involved in manually testing various modules of the application to ensure application stability and functionality.
• Worked with different modules of an application like AMSS, CRM, OMS and AAM.
• Involved in Testing of the WiMAX devices like PCCARD, MODEM for XOHM network.
• Written Test Cases for Provision and activation of Devices.
• Involved in Testing of End to End flows from registering of Products to the Provision of Products in respected applications.
• Worked on Amdocs Billing application Enabler and running of billing jobs for OC and RC charges.
• Generated Automated Script using Load Runner.
• Tested Cross Browser Functionality.
• Worked with UNIX shell Scripting and running of UNIX jobs through Amdocs Monitoring Control.
• Involved in execution of Customer Registration flows from Portal and Amdocs CRM Customer Care.
• Worked on OMS tool for verification of order and the Provisioning of the order in the downstream applications like Subscriber profile, Amdocs Activation Manger.
• Worked on Amdocs CRM and Verified the customer Information, Billing activities Device suspension and Resuming services activities.
• Worked with Amdocs AMSS application and verified the user activities Performed on AMSS like changing the billing information, username, order confirmation.
• Tested Interfaces between the application like Amdocs OMS and CRM.
• Worked with Load Runner to test Performance of the XOHM website during heavy loads.
• Tested the XOHM Portal on Different Browsers IE6, IE7, Firefox and Safari.

Environment: Amdocs CRM, OMS, AMSS and AAM, Enabler, Web Logic, J2EA/R, CM, JAVA, J2EE, EJB, AJAX, SOAP, XML, HTML, AMC, SQL, UNIX, Java Script, Web Logic Server, IIS, Mercury Quality Center9.2,Toad 7.3, Oracle SQL server, Change Synergy, HP UNIX, Windows XP Professional.

Confidential - Mountlake Terrace, WA

QA Analyst

Responsibilities:

• Tested the implementation of Facets ITS Release 10.2 and Blue2 3.1v.
• Participated in Business Analysis, Requirements Review and Technical specs inspection.
• Involved in writing test plans and developing test cases from Business Requirements.
• Conducted White Box and Black Box Testing.
• Tested applications developed in .NET and C# Technologies.
• Responsible for doing System Testing, Functional Testing, Integration Testing and UAT.
• Tested the loading of Claims Data into Facets.
• Validated the Statuses of Claims (SF, DF, RF Formats) in Mainframes.
• Resolved Errors for the Invalid statuses of the claims
• Bypass Pended Claims as per the PCA Criteria - P614, P282, P637, P700, P034
• Tested the Benefits, Members and claims in Facets 4.51.
• Tested field boxes available in the new version 4.51 (HRA Submission Dialog box).
• Worked with EDI transactions (270, 271, 837, 835, 276, and 277).
• Participated in testing various interfaces (Inbound and Outbound) of Facets.
• Tested various reports in Facets.
• Developed Test logs and exceptions.
• Wrote SQL statements for backend testing.
• Defect tracking was done using Quality Center.

Environment: Mercury Quality Center 9.0, Facets 4.51, Blue2 3.1v, EDI, Toad, Oracle, Mainframes (COBOL, DB2, JCL, CICS, TSO, MVS), PVCS, Win NT, Unix.

Confidential, Detroit, MI

QA Consultant

Responsibilities:

• Worked as a QA Analyst in Upgrade of FACETS 2.96 to 4.1.
• Performed System Integration Testing of the Application.
• The application Includes Integration of FACETS with Its extensions and Generating Reports based on the Business Needs.
• Tested modules such as Claims (EDI), Provider and Membership modules of the
• Managed requirements using Quality Center
• Created and maintained test plan and test cases from Business requirements using
• Automated the reusability and regression functionality using QTP
• Used check points, synchronization points
• Conducted Functional, GUI, Regression and System tests.
• Tested the Benefits and pricing in Facets.
• Worked with ITS Host and NASCO interfacing systems.
• Tested the claims in Facets.
• Worked with EDI transactions (270, 271, 837, 835, 276, 277).
• Developed Base line scripts for testing the future releases of the application
• Wrote SQL queries to validate the data
• Involved in creating test data for Functional, UAT and Integration Testing
• Involved in testing along with Developers to resolve the technical problems
• Defect tracking was done using Quality Center.

Environment: FACETS 4.1/4.41, Quality Center, QTP, HIPPA Gateway, XML, Windows 2000 Server, SQL Query Analyzer, JCL, Mainframe, TSO, Sybase. Mercury Quality Center.