SUMMARY

• 7+ years of diverse experience in Information Technology with emphasis on Quality Assurance. Expertise in manual testing, Service now, Salesforce and Data warehouse testing using ETL Tool of Client - Server and Web based applications (GUI) using HP Interactive Test Suite.
• Expertise in IT technologies involving as Software tester on Salesforce.com and Service Now
• Extensive work experience in Designing test plans, defining test cases, analyzing bugs, and interacting with other team members to debug the errors.
• Experience in Establishing QA Procedures, QA Standards, proficient in writing Test Strategies, Test Plans, documenting the Testing Procedures and writing in-depth Test Cases to meet the Testing Cycle.
• Experience in Testing Database Applications of RDBMS in ORACLE and SQL SERVER.
• Experience in continuous testing with Salesforce.com and Service now
• Expertise in testing Incident, Problem, Change, Release management, Service Catalog and CMDB in Service now
• Expertise in Problem solving and Tracking Bug Reports using Bug tracking Tools like JIRA, HP Quality Center, Test Director and locally developed tools.
• Expertise in Web testing, Client/Server testing and Back-end Testing.
• Generation of Bug (Defect) Reports, tracking the status of each defect (Open, fixed and New) and analyzing the bugs using JIRA, Test Director, HP Quality Center, Bugzilla.
• Developed Test Strategy, Test Plan, Test Cases (Functional and Non-Functional), Test Scenarios from System Requirement specifications (SRS) according to the Business requirement.
• Knowledge in Software Development Life Cycle (SDLC), Agile Testing Methodologies and Wide exposure to complete Testing Life Cycle (TLC).
• Involved in testingWebservices and XML with tool called ‘SOAP UI’. I have been using this tool to locate WSDL file on internet, create Test cases, run them, security testing.
• Expert in the different types of testing that include GUI testing, System testing, Integration testing, Functional testing, User Acceptance testing (UAT), Black Box Testing, White Box Testing, Manual, Regression testing and QTP.
• Experience includes the automated testing tools like, UFT, Quality Center, Rational Clear Quest.
• Platform experience with Windows 2000, Windows XP.
• Experienced in Configuration and Change Management using Visual Source Safe.
• Extensive experience in SDLC processes like - Waterfall, V-Model and Agile
• Ability to handle multiple projects simultaneously with a limited timeframe release cycle.
• Excellent problem solving skills, experience in working group projects, desire and ability to learn new technologies and quickly adapt to different work environments.
• Enjoy learning new skills and have had good amount of experience in conducting walkthrough, review sessions with clients and conducting UAT
• I have defined the defect flow process and defect deferred process for Confidential - eTreasury UOB Project
• Effective onsite and offshore co-ordination
• Conduct interviews to source candidates for the project.

TECHNICAL SKILLS

Testing Tools: Informatica, HP Quality Center10/ 9.0/8.2,TestDirector, Quick Test Pro 9.1, Rational Clear Quest 7.0.Functional Tester

Databases: Oracle 12c/10g/ 8i/9i,SQL Server 2000/7.0, MS Access

Programming: SQL, PL/SQL

Web Technologies: Java, J2EE, ASP. NET, JavaScript, VB Script, HTML, DHTML, XML

Version Control: Clear Case, Visual Source Safe.

Web servers: IBM Web Sphere, Soup UI

SQL Tools: TOAD, JDeveloper

Others: Sales Force, Service now, MS-Office, Lotus Notes 6.5, MS-Excel, OOPS

Operating System: Windows XP/2000/NT/98

PROFESSIONAL EXPERIENCE

Confidential, Mount Laurel NJ

Service Now QA Test Lead

Responsibilities:

• Preparation of Test Procedures, Test Scenarios, Cases and Test Data.
• Involvement in Test Execution, Results Analyzing and Defect Reporting.
• Preparation of Traceability matrix.
• Preparation of SIT Readiness.
• Plan and validate the implementation of new applications and enhancements to existing applications with integration of Salesforce and Service now
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Involved in conducting all levels of KT sessions and creating documents which would support activities being performed during planning & execution phases.
• Organize the status meeting daily with QA, LOB, Technology team and Vendor
• Preparation of Daily Status Report, weekly Status Report and Preparation of End of Cycle Report.
• Involved in developing detailed test plan, test cases and test scripts for Functional, Security and Regression Testing.
• Creating and Vaulted Test Results/Report and presenting it in the Go/No Go meeting
• Testing all CIS related mainframe/web applications
• Leading multiple projects with in TMS at same time
• Worked with different Vendors in TD

Environment: Service now, Sales force, HP Quality Centre 9.2/11.52,UFT, Mainframes, FILE AID Tool, SQL server, Oracle, DB2, IMS DB, HOGAN Screens, CICS Screens, SOAP UI,, XML Formatter

Confidential, Charlotte, NC

Service now QA Analyst/Test Lead

Responsibilities:

• Participating in Business requirement calls, Work Group Meeting, JAD Session and understanding the scope of the project.
• Audited projects to ensure compliance with all current industry rules and regulations.
• Development of Test Strategy, Test Plans, Test Scripts, Traceability Matrix, Scheduling, Estimation of project Costs and providing testing sign off document.
• Test Plan Design & Review, Writing/Reviewing Test cases for various initiatives after analyzing BRD/HLD/LLD and other related documents.
• Worked on Unix servers and extensive knowledge on various commands and good amount of experience in reading/understanding and testing UNIX shell scripts
• Validate database and interface operations using wsdl requests through SOAP UI and SQL queries
• Data Conditioning using Test Tools.
• Delegate the tasks from functional and technical perspectives.
• Establishing & monitoring the processes for Issue Management, Change Management and Quality Management.
• Presenting the Test Plan and Test Scripts to Project team and Development team.
• Developed Regression suite across 9 CIS applications, which will be executed for each release.
• Defect Management/Reporting/Tracking, participation in defect triage calls and update status in QC.
• Preparing test execution status reports and project testing progress report to Clients and Project PTM/TDM/TDLs.
• Testing all CIS related mainframe/web applications.
• Created SQL queries to retrieve data from database to validate the input data.
• Perform Shake out testing, System testing, Functionality testing, Live testing, Regression testing and End to End testing for new releases and making changes to test scripts as per changing requirements.
• Carry out Quality assurance activities (reviews, Walkthroughs etc.) Attend status meetings with Client Manager.
• Attend project technical workgroup; SIT testing daily/weekly workgroup meetings and meetings with development team.

Environment: Service now, Informatica, HP Quality Centre 9.2/11, QMF, FILE AID Tool, SQL server, Oracle, DB2, IMS DB, HOGAN Screens, CICS Screens, SOAP UI, PUTTY Tool, XML Formatter, OAG Breakdown tool, Clear Quest, SoupUI

Confidential, Green Bay, WI

Sr. QATester/Test Lead

Responsibilities:

• Reviewing the HLD and LLD for understanding the Business Logic and Business Work flow.
• Design, Create and Execute Automated Scripts using QTP
• Involved in peer reviews of test cases and automation test scripts of QTP
• Coordinated with production team to resolve the issues.
• Conducted the walkthrough sessions for the teams from various sector to grab the knowledge of the application to test.
• Uploading the test cases for every iteration cycle into HP Quality Center.
• Assigning the work for the team and prioritizes the work based on the release dates.
• Segregation of UAT test Scripts for every iteration testing.
• Prepared defect analysis report and submitting for the Client Manager and have regular meeting for Dashboard discussions.
• Prepared the EOD Status report.
• Involved in the preparing the test plans and project management plans.
• Coordinated with Dev team for better understanding the application.
• Reviewing all the requirements from the requirement documents and Reviewed Test Cases based on the requirements.
• Created, maintained and executed test procedures, test cases using HP Quality Center
• Reporting the Defects into HP Quality Center
• Performing Regression Testing based on the requirement enhancements.
• Produced Test Metrics and Summary Reports for Project Management Plan
• Involved Daily Meetings and Weekly Meetings before start up the task
• Participating in the Project Update meetings, Bug review meetings and SME team meetings.

Environment: Manual Testing, HP Quick test Professional 10.0 (QTP 10.0), Quality Center 10.0, VB Scripting

Confidential, Atlanta, GA

Sr.QA Analyst

Responsibilities:

• Created, maintained and executed test plans, test procedures, test cases.
• Reviewing all the requirements from the requirement documents with project and development teams.
• Analyzed business requirements, system requirement specifications and responsible for documenting functional requirements and supplementary requirements in HP Quality Center
• Assigning the task to the team and Updating Status Sheets and Sending reports to Managers regularly.
• Preparing the Monthly Report and Submitting to the Client
• Used SharePoint for requirement, Planning, Execution, Defect tracking and Reporting
• Produced Test Metrics and Summary Reports for Project Management Plan
• Performed GUI Testing, Black box testing, Positive and Negative testing, Sanity testing
• Involved Daily Meetings and Weekly Meetings before start up the task
• Reviewing the Business test cases in Share Point and HP Quality Center
• Working closely to the Developer to resolve the issues and understanding the functionality
• Created Defect Tracking and Defect Analysis report templates
• Consolidating the Defects and reviewing the defects and preparing the Reports.
• Reviewed the User Acceptance Test Cases (UAT)

Environment: HP Quick test Professional 10.0 (QTP 10.0), Quality Center 10.0, VB Scripting and Manual Testing

Confidential, Charlotte, NC

Sr.QA Analyst/Test Lead

Responsibilities:

• Reviewing all the requirements from the requirement documents and Reviewed Test Cases based on the requirements.
• Analyzed business requirements, system requirement specifications and responsible for documenting functional requirements and supplementary requirements in HP Quality Center
• Created, maintained and executed test procedures, test cases and test scripts using SharePoint
• Designed and Constructed frame work of Application Using QTP
• Involved in writing scripts and Executed the scripts using QTP
• Prepared Quality Assurance Test Plan as per Business Logic and maintained using HP Quality Center
• Assigning the task to the team and Updating Status Sheets and Sending reports to Managers regularly
• Preparing the Monthly Report and Submitting to the Client…
• Used SharePoint for requirement, Planning, Execution, Defect tracking and Reporting
• Produced Test Metrics and Summary Reports for Project Management Plan
• Performed GUI Testing, Black box testing, White Box testing, Positive and Negative testing, Sanity testing
• Involved Daily Meetings and Weekly Meetings before start up the task
• Reviewing the Business test cases in Share Point and HP Quality Center
• Working closely to the Developer to resolve the issues and understanding the functionality
• Created Defect Tracking and Defect Analysis report templates.
• Reviewed the User Acceptance Test Cases (UAT)

Environment: QMF Mainframes HP Quality Centre 9.2, QMF, FILE AID Tool, SQL server, DB2, IMS DB, HOGAN Screens, CICS Screens, SOAP UI, PUTTY Tool, XML Formatter, OAG Breakdown tool.

Confidential, Columbus, Ohio.

QA Analyst

Responsibilities:

• Prepared Quality Assurance Test Plan as per Business Logic and maintained using HP Quality Center
• Reviewing all the requirements from the requirement documents and Reviewed Test Cases based on the requirements.
• Analyzed business requirements, system requirement specifications and responsible for documenting functional requirements and supplementary requirements in HP Quality Center
• Created, maintained and executed test procedures, test cases.
• Assigning the task to the team and Updating Status Sheets and Sending reports to Managers regularly
• Preparing the Monthly Report and Submitting to the Client
• Involved in Testing the Crystal Reports - Functional Testing, GUI Testing, Non Functional Testing
• Involved in testing the Crystal Reports by using Business Objects.
• Used SharePoint for requirement, Planning, Execution, Defect tracking and Reporting
• Produced Test Metrics and Summary Reports for Project Management Plan
• Performed GUI Testing, Black box testing, Positive and Negative testing, Sanity testing
• Involved Daily Meetings and Weekly Meetings before start up the task
• Analyzing the Business Test cases and involved in creating new Test cases in SharePoint
• Reviewing the Business test cases in Share Point and HP Quality Center
• Working closely to the Developer to resolve the issues and understanding the functionality
• Business Objects (Web Intelligence) - Created and scheduled reports using Info view by running queries.
• Created Defect Tracking and Defect Analysis report templates
• Reviewed the User Acceptance Test Cases (UAT)

Environment: Manual Testing, Oracle, Business Objects and HP Quality Center.